Complaints

This profile includes complaints for F.H. Cann & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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F.H. Cann & Associates, Inc. has 2 locations, listed below.

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  F.H. Cann & Associates, Inc.

  1600 Osgood St, Suite 3058 North Andover, MA 01845-1048

  
• 

  F.H. Cann & Associates, Inc.

  100 Domain Dr Exeter, NH 03833

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company 2 weeks ago due to a hold I had on my student account when I went to register for classes. I spoke with a girl who then placed me on hold to speak to her supervisor about a settlement amount. She came back on and told me theyd take 50% to settle out the account and that Id have 2 weeks to pay it. I called back roughly 5 days later and paid it. I was told Id receive an email from her supervisor within 48 hours with my settlement letter. This was a Friday morning, so once Tuesday morning came around I called to follow up since I hadnt gotten an email. I was given the runaround and told different things by different people, finally speaking with the supervisor near closing time. He informed me he was trying to get a hold of me (which I have no voicemails from and Ive been getting plenty of voicemails from others) to tell me that they actually cant take 50% because that creditor doesnt allow it. I asked to speak with his supervisor who also claimed the same. While I understand their obligations to the creditors, what I can not understand is their inability to accept fault for an employees mistake and pay the remaining 50% to the creditor along with what I had paid. This is not only horrible business practice, but screams misdirection.

  

  Business Response

  Date: 03/28/2023

  Dear ***********************:
  I am in receipt of your correspondence with the Better Business Bureau on March 22,2023, complaint # ********.
  We apologize for the inconvenience regarding the offered settlement.Unfortunately, our Client did not accept the offered amount. We have fully refunded the $312 you paid.
  Thank you for bringing this matter to my attention.
  ******************************, Esq. ******* Counsel / Chief ************************************ &Associates, ****

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has called me several times after I have told them to stop. I am not the person they are looking for and I do not have any loans and/or debt in Collections. They are using false numbers to contact me.

  

  Business Response

  Date: 03/22/2023

  Dear ***:
  I am in receipt of your correspondence with the Better Business Bureau on March 20,2023, complaint # ********.
  As you requested, we have put a block and ceased all communications to the phone number **************.
  Thank you for bringing this matter to my attention.
  ******************************, Esq. ******* Counsel / Chief ************************************ &Associates, ****

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company call me from different numbers harassing me about a payment that santander bank should of disputed for me. I will give you some backstory to this: January 2022 someone got access to my account and I filed a dispute. ********* did not look into it and do the proper research and continued to charge me $35 on top of the fraudulent activity that happened to my account. A total of almost $700 with fees. With that being said I had to take my money from that bank and go to another bank. I was very disappointed with santander bank customer service/fraud department ........ very disappointed. I truly believe a higher authority should look at how santander bank operates because i would not recommend this bank to no one. This santander bank owes me a refund from all the charge of $35 that accumulated or they should have all the charges cleared from this account.

  

  Business Response

  Date: 12/01/2022

  Dear **************:
  
  I am in receipt of your correspondence with the Better Business Bureau on November 11, 2022, regarding your account with ************** placed with our company for collections.
  
  We immediately sent your complaint to **************, and they have decided to recall the account.
  ********* also asked us to direct you to their internal ******************* @ ************** for further assistance. 
  

  Thank you for bringing this matter to my attention.
  
  ******************************, Esq. ******* Counsel / Chief ************************************ & Associates, Inc.
  
  This communication is from a debt collector

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to call my place of work and harass me. They ask for me by name and will not tell my why they are calling, they are only telling me "it is in connection with **********************". They ask me repeatedly to verify my date of birth which I am hesitant to do, but when I finally comply they still will not give me any information about the call and try to tell me that the birthdate is incorrect and I should stop lying.I believe they are attempting collection activity on a different person with my same name and despite telling them to stop calling **************** to speak with me (now 5 calls in the past two months), they continue to call and harass me, even though I am not the person they are seeking. This is ridiculous. I have instructed each person I speak with to not call back.

  

  Business Response

  Date: 10/21/2022

  Dear *********************************:
  I am in receipt of your complaint filed with the BBB on 10/17/2022, regarding interactions with ***************** & Associates, Inc.(FHC).  FHC takes customer service very seriously, and I am deeply sorry for your unsatisfactory experience.
  We have removed your telephone number from our database and restricted your account so no more phone calls will be generated.  Should you wish to further discuss this matter you can reach out to me directly at ************************.
  Once again, I am sorry about your experience and thank you for bringing this matter to my attention.
  
  ******************************, Esq.
  General Counsel / Chief Compliance Officer
  ***************** & Associates, Inc.
  

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** sent me to this collection agency to collect on a transaction that I disputed. I had a transaction come through to my account for $135k which I had no idea who this company was I disputed it and asked ************** to tell me who this company was and how did they get access to my account. Then Santander escalated to their fraud team to investigate this company months went by and I never heard anything from Santanders fraud team. When I called the bank and complained that they were not communicating they told me they were short staffed and doing their best to resolve. A couple months later they removed all charges . I closed my account with Santander months after this because I did not trust this bank and I did not get a good feeling that they did their best to protect my account from being exposed to fraud, immediately after I closed my account Santander sent me a letter showing I owed them 75k for a transaction I disputed . I called them immediately to find out how I owed this money ..according to Santander they reversed the dispute whenI closed my account and only held me accountable for $75k instead of &135k I asked them how I never had 135k or $75k in my bank account ever..,,they kept giving me the run around and now they sent this to an agency. Something is wrong with this bank they are using peoples bank accounts and doing something illegal they need to be investigated and so does this agency I do not owe anyone money and I never authorized and charges to my account for that amount and I do not know who this company is or how they got access to my bank account

  

  Business Response

  Date: 08/01/2022

  *********************************
  1961 ***********
  ************,** 19138
  
  
  RE: BBB Complaint ******** filed on 7/25/2022.
  
  Dear *************************************,
  
  This letter is in response to the complaint we received in our office on 7/25/2022. We take all claims seriously and evaluate each thoroughly on a case-by-case basis. We have forwarded your concerns to *************** and we will send you their response as soon as we hear back from them.
  
  We apologize for any inconvenience you may have experienced during this matter. If you have any further questions or concerns,please contact me at ****************************.
  
  Best Regards,
  
  ****************************** - General Counsel / CCO