Complaints
This profile includes complaints for F.H. Cann & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 56 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling my phone number repeatedly. I have no interaction with this company. This company needs to cease and desist calling my number immediately. Repeated calls are harassment.
Business Response
Date: 01/19/2024
Dear ***********************************,
I am in receipt of your January 14, ****, correspondence with the Better Business Bureau #********. We take all requests seriously and evaluate each thoroughly on a case-by-case basis.
We have removed your phone number from our database as requested. Please dont hesitate to contact me at ****************** if you have further questions.
Sincerely.
******************************, Esq.
General Counsel / Chief **************************************** & Associates,Inc.Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reviewed my credit reported and noticed that there was a discrepancy. There was a collections account from *************************************** a company that I have never heard of. I have never done buisness with *********************************** nor have I ever had a contract binding us legally. They have not sent me any documents showing that I owe a debt. I would like this removed from my credit report expeditiously. If this is not removed, then they are in violation of the Fair Credit Reporting Act.Business Response
Date: 01/19/2024
Dear ***********************,
I am in receipt of your January 12, ****, correspondence with the Better Business Bureau #********. We take all requests seriously and evaluate each thoroughly on a case-by-case basis.
We have communicated with our client, ****** College who placed your account with our office for collection on January 25, 2023. ****** College has reviewed their documentation along with your interactions with our company as they have contracted with us to collect your account noted above. We will forward to you a copy of the documentation received from our client for review and welcome your communication with our office related thereto once you have a chance to review that documentation.
Please dont hesitate to contact me at ****************** if you have further questions.
Sincerely.
*****************************, Esq.
General Counsel / Chief **************************************** & Associates, ****Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *************** And Associate, I do not have a contract with ******************************************** they did not provide me with the original contract as I requestedBusiness Response
Date: 01/19/2024
Dear *************************,
I am in receipt of your January 8, ****, correspondence with the Better Business Bureau #********. We take all requests seriously and evaluate each thoroughly on a case-by-case basis.
We have an account that was placed with our office by our client ***********************************. This account was paid-in-full and the credit bureau has been updated accordingly. We will forward to you at the address on file, a copy of the documentation related to this account for review.
Please dont hesitate to contact me at ****************** if you have further questions.
Sincerely.
*****************************, Esq.
General Counsel / Chief **************************************** & Associates, ****Initial Complaint
Date:12/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I graduated from ****** college as an LPN and i paid 653 dollars out of pocket a month the whole year the school is now withholding my graduation packet because now they are saying I owe ************* a balance of ******** which I don't understand how but I tried settling for **** and they wouldn't. I feel like I shouldn't owe any more money because I didn't have a balance when I finished of June ************************************************************* the run around. I have been trying to resolve this issue i also had financial aid which should have taken care of my balance as well.Business Response
Date: 01/09/2024
Dear ***************************,
I am in receipt of your December 30, 2023, correspondence with the Better Business Bureau #********. We take all requests seriously and evaluate each thoroughly on a case-by-case basis.
We have communicated with our client and reviewed their documentation along with your interactions with our company related to this matter. We will forward to you a copy of the documentation received from our client for review and welcome your communication with our office related thereto once you have a chance to review that documentation.
Please dont hesitate to contact me at ****************** if you have further questions.
Sincerely.
*****************************, Esq.
General Counsel / Chief **************************************** & Associates, Inc.Customer Answer
Date: 01/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:11/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11-3-2023 this company went into my ***************** account without my permission and made a unauthorized withdrawal of my money for an unverified alleged debt. In accordance with the Fair Credit Reporting act. This has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. F.H. Cann & Associates, Inc. no account number given, has violated my rights and harass me for an alleged debt i do not have a contract with them and I'm not liable for any debts with this company. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C ****c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Business Response
Date: 11/10/2023
I am in receipt of your correspondence with the Better Business Bureau on November 4, 2023, regarding an account placed for collection with our office. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
I reviewed the interactions between you and our representatives. It appears from a review of the interactions that a payment was taken by our client on November 3, 2023, in the amount of $830.91 which was prior to our conversation with you on that same date. We do not show taking a withdrawal from your account in the amount of $2,000.00. If you have further questions regarding the offset of $830.91, you may speak with Navy ******************** directly.
Please dont hesitate to contact me at ****************** if you have further questions.
******************************, Esq.
General Counsel / Chief **************************************** & Associates,Inc.Initial Complaint
Date:09/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not have a contract with *************** AND ASSOCIATE I am not liable for the collection of this debt from *************************** CO. I am not responsible for this debt identified with account number *******. I sent request for verification on 08/09/23 with no response.Business Response
Date: 09/11/2023
Dear *******************:
I am in receipt of your correspondence with the ************************************ on September 9, 2023, regarding your account with the *********************************** placed with our office. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
Your account has been closed and has been returned to our client. Therefore, our company is no longer reporting your account to any credit bureau. Any future communication regarding this matter should be directly with ***********************************.
Sincerely.
******************************, Esq.
General Counsel / Chief **************************************** & Associates, Inc.Customer Answer
Date: 09/18/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
You have not indicated that the account will be deleted from my credit report. Simply returning the alleged debt to *********************************** to be resold is inadequate. Is there any proof the account is even mine?
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Cody
Business Response
Date: 09/26/2023
Dear ************,
As stated in our previous response, your account has been closed with our office and has been returned to our client. We confirm our company is no longer reporting your account to any credit bureau. Please direct any future communication regarding this matter to ***********************************.******************************, Esq.
General Counsel / Chief **************************************** & Associates, Inc.Initial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't really have a complaint, I'm just trying to get called back to pay my debt before fall term registration closes. I was able to contact the company in the morning but now after work and within their business hours no one is picking up. They did want me to pay over the phone which would have been easier but my sister is helping me pay and she's West Coast so when I called she was sleeping. I sort of feel like they aren't picking up any more because I didn't want to pay right then and there. I'm trying to contact them before doing this but their ******* account is suspended.Business Response
Date: 08/30/2023
As stated by the consumer this is not actually a complaint. Nevertheless we work hard to ensure all claims and/or requests from consumers are promptly answered and resolved. Our representatives immediately reached out to Ms. ***************************** and provided all necessary assistance in resolving the issue. The account is now closed.
Initial Complaint
Date:07/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***********************************, I do not have a contract with ************************************* they did not provide me with the original contract as I requestedBusiness Response
Date: 08/01/2023
Please see attached.Initial Complaint
Date:06/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 16, 2023, representative *********************** came up to me in a public location when I was with friends and illegally disclosed the presence of a false debt without first attempting to verify my identity and second, ask me for permission to disclose the information in front of my friends.The alleged debt is that I did not return their equipment after ending my employment with the company. This is false information as I did return equipment within one week of leaving the company directly to **************** I blocked *************** phone number as I knew I do not have any legitimate business with them.*********************** told me directly to unblock the companys number and that her husband ***** is okay with it, he just needs to provide the information to IT. If ************* chooses to email me, as I have not blocked their email nor changed it since leaving the company, I can provide evidence.***** choose to harass me in public on a Friday night while attempting to resolve a debt that her husband is attempting to collect on. Telephone debt collectors are not legally allowed to collect on debts in this manner.Business Response
Date: 06/26/2023
Dear *********:
I am sorry for your experience on June 16, 2023. We have addressed our staff to ensure situations like this do not occur in the future.
I have updated your records so you should not receive any further communication from us.
Please feel free to reach out to me directly if you have any questions or need anything further.
Thanks.
*********************************, Esq.
General Counsel & Chief Compliance Officer
email: ******************Initial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This organization has been calling my phone number repeatedly. I have no interaction with this organization. This organization needs to cease and desist calling my number immediately. Repeated calls are harassment.Business Response
Date: 06/05/2023
Dear ************************************************:
I am in receipt of your correspondence with the Better Business Bureau on May 31,2023, regarding phone calls you have received from our company.
As you requested, we have put a block and ceased all communications to the phone # *************.
Thank you for bringing this matter to my attention.
******************************, Esq. ******* Counsel / Chief ************************************ &Associates, Inc.
This communication is from a debt collector
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.