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Business Profile

Online Retailer

Discount Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order and emailed to cancel. They responded on Feb ******* that they processed the refund. Its march 7th and still no ************** is sketchy and unresponsive, phones never work!

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/31/2024 ***** ****** ************** Mystery Box - 10+ Items - Medium Box the package never arrived I contacted the company 3 times when the package did not arrive they also did not try to reply back with any information or a tracking number every time I called or emailed them the reply I received was Hi,Thanks so much for reaching out! This auto-reply is just to let you knowWe received your email and will get back to you with a response with ***** hours.and nothing else Heard about the website from a friend

    Business Response

    Date: 03/07/2025

     

    Hi Magen,

    We sincerely apologize for the delay in shipping your order and for any frustration this has caused. Upon reviewing our communication, we can confirm that we have responded to your inquiries, and we truly regret not meeting your expectations in a timely manner. Your order is currently in transit, with an estimated delivery date of March 10, 2025. Here are your tracking details for reference:
    ?? **** Tracking Number: 9234690347375201682317
    ?? Tracking Link: ****************************************************************************************

    We appreciate your patience and hope you enjoy the mystery box when it arrives. Thank you for purchasing from us, and please let us know if you need further assistance.

     

    Best regards,

    Riri

    Discount headquarters

    Customer Answer

    Date: 03/08/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***** *******

  • Initial Complaint

    Date:03/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a box on 2/16.( ******) never recieved an update, emailed them on 2/24. Only to get an email on 2/26 saying well recieved your order email, someone will get back to you in ***** hours. No one has. Pretty sure Ive been scammed.

    Business Response

    Date: 03/07/2025

     

    Hi ******,

    We understand your frustration, and we sincerely apologize for any inconvenience caused you. Please rest assured that we are not a scam, and we have been working to fulfill all orders as quickly as possible. Upon reviewing our communication, we can confirm that we have responded to your inquiries. Your order is already in transit, and here is the tracking information for your reference:
    ?? **** Tracking Number: 9234690347375201678082

    We appreciate your patience and understanding. Please feel free to reach out if you have any further concerns.

     

    Sincerely,

    Riri

    Discount headquarters

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going to buy a full pallet from *****************************. In ************* but I figured Id buy a mystery box to get a feel on the products and service. And I got a feel. A very bad feeling. It took almost 3 week to come. After I emailed and called numerous times. Then I got it. I could find better items going through dumpsters outside of ******** store. And Im being as serious as I can when I say that. Unbelievable. Dirty used cheap. Stuff animals. A used MOP!! A burned cheap top for a small fish aquarium. I have a video I would love to show people. Oh. And a used baby tether toy!

    Business Response

    Date: 03/03/2025

    Hi ****,

    We sincerely apologize for the experience you had with your recent order. We understand how important it is to receive quality products, and we regret that the mystery box did not meet your expectations. Our mystery boxes are sourced from liquidated and overstock goods, and while items can vary, we aim to provide a mix of value and variety. We have recently received a fresh truckload of new liquidated goods, and we would be happy to offer you a replacement box to address your concerns. We will be reaching out to you via email regarding the replacement details. Please keep an eye on your inbox, and feel free to reply if you have any questions.

    We genuinely appreciate your feedback and the opportunity to make this right.

     

    Best regards,

    Riri

    Discount Haefquarters

  • Initial Complaint

    Date:02/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4th I ordered a mystery box from Discount headquarters for $100. The purchase was intended as a Christmas present. Although I contacted the company multiple times my package never shipped. consequently a shipper label was created. Initially I saw the advertisement on ********.

    Customer Answer

    Date: 03/06/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a large mystery box back on December 27 2024 and have reached out several time since then , since I haven't received the package I was sent a tracking number but the package hasn't been received (in January 2025) by the shipping place. I reached out again at the beginning February asking for a full refund and again yesterday. At this point I just want my money back and feel like I have been scamed by this company. They have reached out telling me sorry for the inconvenience and working on finding out what happened but again I just want my money back.

    Business Response

    Date: 03/07/2025

     

    Hi *******,

    We sincerely apologize for not meeting the promised shipment date and for any frustration this delay has caused. We completely understand your concerns and appreciate your patience. After reviewing your order, we can confirm that it has now been in transit. Here are your tracking details:
    ?? Tracking Number: 1ZJ3R6700307073991
    ?? Carrier: UPS
    ?? Tracking Link: ****************************************************************************************************************

    We acknowledge that you were provided a tracking number earlier, but due to unforeseen processing delays, your package did not move as expected. We take full responsibility for this and deeply regret the inconvenience. Since your order is now in transit, we are unable to issue a refund at this time. However, if you do not receive your package within the expected delivery timeframe, please let us know, and we will escalate this further to ensure a resolution.

    Once again, we apologize for the delay and any disappointment this may have caused. Please feel free to reach out if you need any further assistance.

    All the best,

    Riri

    Discount headquarters

  • Initial Complaint

    Date:02/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date purchased 2/10/25 Order ****** Business does not answer in timely manner, doesnt answer calls.

    Business Response

    Date: 03/07/2025

     

    Hi ***,

    I understand your concern and I appreciate your patience. Upon checking, your order was successfully delivered on February 27, 2025, at 12:42 PM.  Upon reviewing your order, we can confirm that it has been successfully delivered. Here are your tracking details for reference:
    ?? *** Tracking: 1ZJ3R6700310746212
    ?? *** Tracking: 1ZJ3R6700310746212

    Regarding your concern about communication, we sincerely regret any difficulty you experienced in reaching **. Due to a higher-than-expected volume of inquiries, response times have been impacted, but we are actively working to improve this.

    If theres anything else we can do, please dont hesitate to reach out. Thank you for purchasing from us.

     

    Best regards,

    Riri

    Discount headquarters

     

  • Initial Complaint

    Date:02/16/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one of their boxes in November 2024 and have still not received anything as of today February 2025. I have reached out multiple times without a response back and their phone number is not working.

    Business Response

    Date: 03/03/2025

    Hi ******,

    We sincerely apologize for the delay in fulfilling your order placed in November 2024. We understand how frustrating this experience has been, especially with the lack of response and difficulty reaching us by phone. This is not the level of service we strive to provide, and we truly regret the inconvenience caused. We want to assure you that your order is scheduled to be shipped tomorrow. Additionally, as a token of our appreciation for your patience, we will be including a complimentary gift with your shipment. We will be reaching out to you via email regarding the details of its shipment. Please keep an eye on your inbox, and feel free to reply if you have any questions. We genuinely appreciate your feedback and the opportunity to make this right.


    Please know that we are actively working to improve our response times and communication to prevent situations like this in the future.

     

    Best regards,

    Riri

    Discount headquarters

    Customer Answer

    Date: 03/12/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ****** **********

  • Initial Complaint

    Date:02/15/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two mystery boxes from Discount Headquarters on January 4th,2025,thinking it would be fun for my granddaughter to open. Only to find out that the company only answers to the BBB,they don't answer phone calls, emails and tracking only says they will contact when shipped. So I would either like the boxes or better yet my money back. This is totally a scam or so their acting that way.Thank you, ****** **** 2/15/2025

    Business Response

    Date: 03/07/2025

     

    Dear ****** ****,

    We sincerely apologize for any frustration caused. After reviewing our records, I want to reassure you that we have responded to all of your inquiries and that both mystery boxes have been successfully shipped and delivered. Please note that we are not a scam, and we take pride in providing value to our customers.
    For your reference, here are the tracking numbers:
    ?? **** Tracking Number: 9234690347375200703525
    ?? **** Tracking Number: 9234690347375200703600

    Thank you for purchasing from us and if there are any further concerns, please feel free to reach out again, and we'll be happy to assist you further.


    Best regards,

    Riri

    Discount headquarters

  • Initial Complaint

    Date:02/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of "****** ************** Mystery Box - 10+ Items - Medium Box - Exclusive Offer! (#******)Vendor: Discount Headquarters SKU: ******" It cost me Subtotal:$54.98 Shipping:$14.00 via Ground Tax:$0.00 Payment method:Credit Card Total:$68.98 I bought it on 12/12/24. I reached out via email on 1/10/25, 1/17/25, and 1/29/25 with no response. I never received this item.

Discount Headquarters is NOT a BBB Accredited Business.

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