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Business Profile

Online Retailer

Discount Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

2/5 stars

Average of 13 Customer Reviews

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Review Details

  • Review fromKAREN T

    Date: 04/15/2025

    1 star
    Made a mystery box purchase. Took almost 2 months to receive and was nothing more than dollar store cheap items. Also, made an additional purchase of a regular item at the same time. Never showed up or received. Made several calls and got the run around. Last calll I said I wanted a refund. Stated it would be. To this day I still have not received. Do not waste your hard earned money!
  • Review fromNicole J

    Date: 04/08/2025

    1 star
    This is a ZERO star rating!!! I ordered 6 mystery boxes and only received 3. It took over a month to receive the order and I still havent received my 3 missing boxes! I ordered them in November! It is now the 2nd week of April! Do not order from this company!! They just tell you what you want to hear when trying to receive your product! ******** business!!!
  • Review fromMichelle P

    Date: 03/10/2025

    1 star
    DO NOT BUY FROM THEM! I ordered (2) of the ****** ************** Mystery Box Triple Play Package Deal on 10/26/24 so my order should arrive in time for Christmas. Their website says allow up to 3 weeks for delivery. It is now 03/10/25 and I still haven't received my entire order. I followed up (10) times (phone calls and emails). They eventually blocked my number and wouldn't answer my phone calls. I called from a second phone number and got through and they blocked that number too. Used a third phone number another time. They promised an "extra box" for my troubles which I have also not received nor have I received a tracking number. I have said multiple times (phone and email) that I wanted th rest of my order canceled and a 50% refund. Was told the billing department would issue me a credit (wouldn't say dollar value over the phone) and provide an email within 24-hours and never received an email or a credit. I finally had to issue a dispute via my credit card company to recover the 50% refund. It is currently in process. They have THE WORST CUSTOMER SERVICE (basically none) I have ever experienced! They need to be punished and put out of business.
  • Review fromJazmyne B

    Date: 02/06/2025

    1 star
    I tried to cancel my order before it was shipped but they couldn't find it using the number given to me. I made the purchase because of a promotion the said it would be delivered before Christmas. Almost 2 months later I received notification that the package was delivered. I no longer live in the state the package was delivered to and I have tried to make contact with the company via email with no response. I also tried over the phone in which they answered once and said I will be receiving a follow up email that I never received.
  • Review fromEugenia B

    Date: 02/04/2025

    1 star
    People should be aware that this business doesn't seem legit as I purchased from them and never received the items.
  • Review fromJodi H

    Date: 12/26/2024

    1 star
    I placed a order back in November havent received and I emailed them about cancelling my box and get a refund but have yet to hear anything from the company.
  • Review fromDakota L

    Date: 03/18/2024

    2 stars
    The mystery boxes are mostly trash items that are literally not returns like they claim. They buy junk from Goodwill and resell it. Had several items with goodwill stickers, some poorly scratched off with residue clearly showing. The only mystery is how i managed to give them my business. Ordered three triple plays and received two partial orders and only one complete. Im missing a makeup box, and a clothing box. I received the others. Two were the exact same. The clothes boxes were probably the best part, but unfortunately i only received two out of the three i paid for. Took a month for the first to arrive and the second two i received only after contacting customer service in which they finally shipped additional partial orders. The goodwill items from the merchandise box is really just seasonal trash like garbage, ornament hooks, and elmers glue. Who returns glue? Lol. The worst item was hands down the musty smelling items in the what i presume is a goodwill box given all the evidence. Also received a used breast milk pump, weird I know, the most disturbing item i received by far was the picture album with several pictures or a family from 2006-2007. May take to social media to find the owners thatd be one positive from a negative experience.
  • Review fromAli L

    Date: 01/16/2024

    1 star

    Ali L

    Date: 01/16/2024

    This is absolutely a scam and I feel foolish for even trusting it. I would definitely advise against this--it has been weeks with no word from the company. I'm just hoping to get my $65 refunded at this point.

    Discount Headquarters

    Date: 01/26/2024

    Thank you for taking the time to share your feedback regarding your recent order with us. We value your input and sincerely apologize for any inconvenience you experienced.


    Upon reviewing your order details, we confirmed that your order was indeed delivered on January 22nd. We understand the importance of timely delivery and apologize for any confusion or frustration caused by the delay in shipping.


    At Discount Headquarters, we strive to provide exceptional service to all our customers. Unfortunately, due to unforeseen circumstances and an unexpectedly high volume of orders during that period, our shipping processes experienced delays beyond our usual standards. Please accept our sincerest apologies for any inconvenience this may have caused you.


    We are continuously working to improve our systems and processes to better serve our customers, and we appreciate your patience and understanding in this matter.


    Once again, we apologize for the inconvenience and appreciate your understanding.

  • Review fromMichael W

    Date: 01/08/2024

    1 star

    Michael W

    Date: 01/08/2024

    Scam, it took almost 2 months to get the 4 mystery boxes that I purchased. Should have gone to the local dollar store to get better items. Most of the items were used not new! Boxes were open with no contents inside or missing items that were supposed to be inside the "NEW" item. Boot cleaners supplied were 1/2 empty. Do not recommend you waste the money, junk, junk, junk

    Discount Headquarters

    Date: 01/26/2024

    Thank you for letting us know about this matter, and please accept our sincere apologies for the inconvenience this has caused you. We understand how frustrating it is not receiving your order within our given time frame, as our warehouse is currently experiencing a high volume of orders with our mystery box campaign. I have already let my team look into this, and we are doing our best to fix it so that it won't happen again in the future. 

    We are very sorry to hear that you did not receive what you were hoping for in your mystery box. The mystery box that you ordered was a "General Merchandise" Box. Please be advised that the items inside the box are a mixture of items from **************** and Target, which we purchase from their liquidations and sell as a mystery box at a discounted price. Items may include household items, pet supplies, electronics, toys, games, beauty products, etc. Basically, anything you see on **************** and Target could be in our box. We sincerely apologize if we cannot process a refund for your order, as Mystery Boxes are non-returnable & are not eligible for refunds or returns. All sales of these items are considered final sale at completion of checkout. Kindly check the link below for your reference.

    *************************************************

    I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way we may have inconvenienced you.Let me know if you have any more questions, comments, or concerns.


  • Review fromWilnelia B

    Date: 07/30/2023

    5 stars

    Wilnelia B

    Date: 07/30/2023

    Good quality product and for the price i paid i recivide more in merchindice i will buy againg

    Discount Headquarters

    Date: 08/14/2023

    Dear Valued Customer,

    Were so grateful that you took the time to share your feedback with us. Its our pleasure to serve customers like you. Have a wonderful day!

    The Discount Headquarters team

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