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Business Profile

Online Retailer

Discount Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

2/5 stars

Average of 13 Customer Reviews

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Review Details

  • Review fromBobbie F

    Date: 06/24/2023

    1 star

    Bobbie F

    Date: 06/24/2023

    If I could give 0 stare I would, I ordered a mystery box back in April here it is June 24. I still have not got my mystery box. They have taken the money. I have sent several emails for a refund and they keep telling me its going to be shipped its going to be shipped well it hasnt shipped yet. Im still waiting and they still have my money.!! this is the worst company ever for customer service. I do not recommend them. They have kept my merchandise. They have not refunded my money so they have stolen for me.!! I would never recommend this company, and I will never shop here again! I take this as ****** learned do your research before ordering here! Im out *****! plus tax! This company is thieves!!

    Discount Headquarters

    Date: 07/18/2023

    Dear Valued Customer,

    Thank you for letting us know about this matter and please accept our sincere apologies for the inconvenience this has caused you.

    We understand how frustrating it is not receiving your order on our given time frame as our warehouse is currently experiencing a high volume of orders with our mystery box campaign. I have already let my team to look regarding this and we are doing our best in fixing this to sure that this won't happen again in the future.

    Upon checking, your order was successfully delivered on  Thursday, June 29, 2023. Please accept our apologies for the delay in shipment as their are more delays in fulfilling orders from Liquidations Industry.

    We are looking looking forward to doing business with you in the future.

    If you need anything else, let me know! 

    -Riri

  • Review fromTom H

    Date: 06/02/2023

    5 stars

    Tom H

    Date: 06/02/2023

    Had a really good interaction with this business! Was able to get my order in an about a week! Thanks!

    Discount Headquarters

    Date: 07/18/2023

    Dear Valued Customer,

    Were so grateful that you took the time to share your feedback with us. Its our pleasure to serve customers like you. Have a wonderful day!

    The Discount Headquarters team
  • Review fromMary D

    Date: 03/03/2023

    5 stars

    Mary D

    Date: 03/03/2023

    Love this company! They have better prices than Amazon! I purchased a Mystery Box and it was filled with some really cool stuff!

    Discount Headquarters

    Date: 07/18/2023

    Dear Valued Customer,

    Were so happy to hear you had a great experience at Discount Headquarters. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

    Sincerely,The whole team at Discount Headquarters

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