Reviews

This profile includes reviews for National Grid USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

National Grid USA has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  National Grid USA

  40 Sylvan Rd North Waltham, MA 02451-1120

• 

  National Grid

  55 Bearfoot Rd Northborough, MA 01532

• 

  National Grid

  939 Southbridge Street Worcester, MA 01610

• 

  National Grid USA

  PO Box 1040 Northborough, MA 01532-4040

Review Details

• Review fromDanielle H

  Date: 11/05/2024

  1 star
  National Grid did not generate a bill for my home for over year, even after I repeatedly notified them of the issue and requested to be billed. After a full calendar year they sent a bill for over $2,000 with a payment due date of ten business days from the day it was sent. They were extremely unhelpful in setting up a payment plan to resolve their mistake, and their only offer was a very short term payment plan with a very high monthly bill. They did not seem to understand that the issue was their failure to generate a bill and not my lack of payment.

• Review fromJames M

  Date: 10/18/2024

  1 star

  James M

  Date: 10/18/2024

  Me and my kids have been in the cold with no power for the last 2 days because of national grid cut our power off after the fact that our bill was already paid we contacted them and they lied too us and no one has came this the third day I'm without any power I'm so angry it's inhumane we can't wash our bodies and there no heat or power to see or do anything I have an 10 3 5

  National Grid USA

  Date: 10/22/2024

  Good morning *** *****,

   

  I have sent you a follow up email to obtain further details and address your concern.

  Thank you,

  National Grid

• Review fromMarc D

  Date: 09/25/2024

  1 star
  Last Monday end of the day had a National Grid crew home to replace a natural gas line. Digging on the street facing the house, they destroyed the water line. ****** water workers came and worked all night. We had water at *****am but still no hot water and no hot meals. National Grid send a day crew, we do not know if they were able to communicate with us? They left us at around 0730pm and still no gas connection. My wife called National Grid emergency and was told they have nothing on paper? At around ***** pm a crew came in to connect the gas and left at 01.30am.We are 2 senior citizens and we have serious health issues but National Grid certainly did not help us. Why they did not call "dig safe" before digging? We saw dig safe, but it was after the water pipe issue. I certainly regret being a customer of **********************.

• Review fromJimmy M

  Date: 09/16/2024

  1 star

  Jimmy M

  Date: 09/16/2024

  Truly a dumpster fire of a company. Locked our gas meter / put us without hot water for "non-payment" only to find out someone "misunderstood" the apartment number and shut off the wrong apartment. Made to feel as though this was our fault because someone who does that job for a living couldn't listen correctly or do anything right 1 time in their life. Pretty cool! No credit offered, barely an acknowledgement of their mistake and made to feel as though this was still our fault even though, again, someone who WORKS FOR NATIONAL GRID has 0 ability to retain knowledge or instructions. Top class business. Think I might move off the grid and live off of candles and fire heat from now on to hopefully never talk to a National Grid person ever again.

  National Grid USA

  Date: 09/17/2024

  There is no address for this complaint. Can't look into the issue without an address.

  National grid

• Review fromSam C

  Date: 08/10/2024

  1 star
  Horrible customer **********************. They were supposed to turn on my power for a new account. Now I have to go the weekend without power during a storm and now I have to worry about my basement flooding because my sump pump requires electricity and they wont be able to turn it on until Monday and its Saturday 1:00am.

• Review fromDellia B

  Date: 05/29/2024

  1 star
  All electric companies and the government push you into solar pannels. What they dont tell you is that the government made a way foe the electric companys to charge you a service delivery fee . In my case its $29.33 amonth , thats $351.96 a year. On top of the gas delivery fee of $76.12 no matter how much you use. As i explained to to national grid I supply my own electricity. The fee is for what if? So should I not have the option to drop yhe fee or not , they say no I say why not . The government they say . BS I SAY.

• Review fromEric R

  Date: 05/28/2024

  1 star
  They changed the name on my primary service after 8 years without my permission because of their error. I've spent multiple hours waiting on them to pick up only to be told I needed to fill out a form to change the name back, and then call again and wait on hold again.

• Review fromjonathan d

  Date: 05/27/2024

  1 star
  The service is terrible after multiple calls informing them, I have no bill. Now after almost a year they want to force me to pay $3400 and threaten to shut me off. I also have solar through Tesla and to be honest solar is another rip off because I dont have a zero monthly bill. You only get that maybe one or two months out of the entire year depending on how much sun is hitting the panels. Im very unsatisfied with National Grid, Im unsatisfied with, everyone I spoke to on the phone regarding my bills not coming through. And I want everyone to know this. if you have solar panels on your home, you have a net meter which means that when you generate electricity with sunlight, it runs your meter backwards. National Grid has no idea exactly how much electricity youre producing so they could be lying to you About how much Energy youre actually using from the grid itself.

• Review fromchad N

  Date: 05/15/2024

  1 star
  Shut my service off and laughed at me. Their error

• Review fromLora M

  Date: 05/07/2024

  1 star
  thugs! First rate gangster thugs!Thieves, bullies, A******* and losers!Get a fn real job!..