Reviews

This profile includes reviews for National Grid USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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National Grid USA has 4 locations, listed below.

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  National Grid USA

  40 Sylvan Rd North Waltham, MA 02451-1120

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  National Grid

  55 Bearfoot Rd Northborough, MA 01532

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  National Grid

  939 Southbridge Street Worcester, MA 01610

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  National Grid USA

  PO Box 1040 Northborough, MA 01532-4040

Review Details

• Review fromMegan F

  Date: 12/27/2022

  1 star
  Avoid business with this company if at all possible. Moved out of my apartment in September at which time I notified National Grid of the move and asked to close my account. Received a bill in October that I paid assuming (incorrectly) that it was from the remained of September. When I again received a bill in November I called National Grid. At that time the representative I spoke with told me she could see where I requested the service be discontinued in September but it wasn't so she would disconnect and I needed to fill out a final bill dispute form. I completed that and then heard nothing until receiving another bill in December accompanied by automated phone calls about my bill being past due. Since calling clearly did not work previously I tried emailing the company. No resolution over a week later and am calling and emailing again today. To top it all off, when i spoke with a representative in November, she informed me that someone else opened service for the apartment in early October when they moved in. So National Grid has been billing two people for the electric service. Overall this is incredibly shady, frustrating and could soon be impacting my credit score.

• Review fromBrittany S

  Date: 12/24/2022

  1 star
  My bill was 177 for Nov, for December it was$1046. No one can explain the high increase in energy usage and its high way robbery. Its an obvious mistake on their end.

• Review fromBeth L

  Date: 09/10/2022

  1 star
  Horrible, heartless company. I was behind on my payments, but made a $400.00 payment to get caught up. However, I did not realize the because my payment was late, my $236.00 per month payment agreement had been cancelled, and my ENTIRE $650 balance was due. Even though I had just made a $400 payment less than 30 days earlier, they didn't care. Turned my electricity off, and would not turn it back on until I paid the $650 IN FULL. Told me I couldn't get a new payment agreement until I paid the old balance off in full--which is ludicrous, because if my balance is paid in full, what do I need a payment agreement for. Oh, by the way, the reason I fell a month behind is because I was in the HOSPITAL. They don't care. If I could go anywhere else for utility service, I would.

• Review fromAllyson B

  Date: 09/09/2022

  1 star
  ************** double charges from an account in December 2020 because they delayed in sending someone to read the meter after I SOLD THE PROPERTY. Sent me to collections because they would not settle the bill for the correct amount I owed. Ive been bothered by people for years because of it and national grid is too money hungry to settle with people. ************* that forced me to pay the full bill in order to be able to open a new account years later.

• Review fromHeather M

  Date: 08/16/2022

  1 star
  I have had nothing but issues with this company since living in my current residence. My house used to be a two family converted back to a one. There are two meters on my house which National Grid refuses to merge. My electric ranges from 100 to 500 per meter depending on the season. They refuse to take a look at why the meters spin like tops. When Covid hit, I was shut off every time i turned around regardless of what payment plans i set up. Most recent, they shut me off already paying 700 dollars to enter yet another payment agreement, only to be turned back on the same day because they made a mistake. Now my payment plan no longer exists and im being threatened for shut off again unless i pay another 500. This company does not care about anything but their bottom dollar. They are crooks. Decent people are trying to stay afloat doing the best they can. That should count for something.