Complaints

This profile includes complaints for TLC; The Lawn Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TLC; The Lawn Company has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TLC; The Lawn Company

  367 W Main St Northborough, MA 01532-2100

  
• 

  The Lawn Company

  579 E Xenia Dr Fairborn, OH 45324-5153

  
• 

  TLC; The Lawn Company

  210 Kuniholm Dr Holliston, MA 01746-1394

  
• 

  TLC; The Lawn Company

  7 Middlebury Blvd Ste 1B Randolph, NJ 07869-1120

  
• 

  The Lawn Company

  7132 Ambassador Rd Windsor Mill, MD 21244-2707

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue started last year around October 2022 to the present. My lawn looks horrible, the worse in my neighborhood of those who doesn't have treatment. They say you can cancel anytime with no penalty, but the reviews on their site says otherwise. They were supposed to come monthly around the same time, but sometimes they would skip yet charge. I was there last year a couple of times the person came and he was done within 10 minutes.I had lawn services with TLC; The Lawn Company going on two years. My lawn is horrible and I truly don't think anything was put on my lawn other than the stick and invoice that they had been there. Last year when I worked virtually, I saw the guy and he was done within 10 minutes. I cancelled my services today. The total for the year was $383.52. They processed April and May payments which totaled $95.88. and the representative said that I still owe $206 and some change. I don't owe them anything if I pay as they put the stuff on the grass and cancelled today for ****** payment because they haven't been to the house as of yet. Several people have had horrible service and customer service with them. They are trying to scam me out of more money and I refuse to give it to them. They are rude, unprofessional and I work entirely too hard for my money to be throwing it away to roughshod service,The address on their correspondence is different from what you have. The address is:TLC; The Lawn Company P.O. Box 698 **********, ** 01545-8698

  Business Response

  Date: 06/26/2023

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the payment that was owed and the account was closed as requested.

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in December 2022 to cancel the service. Since then TLC keeps on sending folks to service the residence and sending bills.i need to make sure this stops and any charges reversed.

  Business Response

  Date: 06/06/2023

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the balance of $187.74 that was owed and the account was closed as requested.

  Customer Answer

  Date: 06/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  every spring we get a bunch of junk mail from this company, even though we have repeatedly asked them not to bother us! I have contacted this company multiple times to remove me from their mailing list and they have not complied with my request. *** this company should provide A DIRECT EMAIL contact in their reply!because we have 5 other family members with addresses who want to be removed from this marketing list. if a direct email is not provided, these 5 other people will file with the bbb as well.

  Business Response

  Date: 04/27/2023

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience,discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect.

  I will add your address to our Remove from Mailings listing that will be provided to our marketing team. For any other address requesting to be removed please email us at either ****************************** or ********************************** and we will add those addresses as well to be removed from any future mailings.

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send out tons of flyers, to which we responded and booked them for weed control/fertilizer. My lawn is now filled with weeds. No one answers the phone; no one responds to email. I want them to come out, do what we paid them to do or provide us with a refund. When they complete the job, I no longer want them anywhere near my property. I will not pay any future invoices.

  Business Response

  Date: 04/20/2023

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we will be refunding you the cost of your first application that you had paid for.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company multiple times to remove me from their **** mailing list and they have not complied with my request.

  Business Response

  Date: 04/06/2023

  We did receive a call back on 3/23/23 and again on 4/6/23 from this individual asking to have their address removed from our marketing list. We advise them that they may receive a couple more this spring as these mailings were already processed and out for delivery and to just discard them. We have added their address to be removed from any future mailings. 

  Customer Answer

  Date: 04/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: They are lying about telling me that I would receive a couple more mailings. I have contacted them in March of 2022 about this issue, and I have contacted them more recently. They do not take you off their mailing list even though I am on the OPT OUT-do not mail me junk mail mailing list with the post office and with another company that I had paid to have them filter out junk mail. TLC is not complying with either of the OPT-OUT services I have and have had in place since March of 2022. They are also not complying with me/myself directly telling them to stop mailing me (and I did in fact tell them both times when I contacted them that I am on the OPT-OUT junk mail list/s). If they want a lawsuit for not complying with the **** and the other OPT-OUT service that I have, then so be it. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/18/2023

  We have added the address to our listing to remove from all mailings and will provide it to our marketing group.

  Customer Answer

  Date: 04/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing the complaint about TLC; The Lawn company which mailing address is PO box 698, **********, ** *****. Telephone: ************** The TLC; the lawn company has provided the worst lawn services to my lawn. I used their service for the whole year in 2022, now in the yard, the weeds are overtaken the grass, the lawn is completly damaged. I have contacted them many times and finally they sent a guy to take look my yard, applied one more weeds control, still nothiing has changed. Now is spring, my yard looks terrible, almost no grass is growing. I have received a letter about two month ago, stating that my account has been closed. Today another letter is received stating that I has past due bill and the bill has been forwarded to the collection company. I feel so helpless and shocked. The TLC damaged my yard and after sending me a letter to close my account, send a bill to collection company. As a comsumer, I'm so terrified by this company. I paid to receive service, I did not get the service I should receive; instead, The TLC company detroyed my lawn! They closed my account and send a bill to collection company, it is just a horrible thing they can do.

  Business Response

  Date: 03/22/2023

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience,discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the payment that was owed.

  Keep in mind, your county has elected and mandated to go pesticide free. Which restricts us to only apply all natural weed control products, which tend to be less effective and can take many treatments to get the weeds under control.

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19619729
  
  I am rejecting this response because:

  I have received a colliection letter from *********************** today. I need the TLC the lawn company give me a letter to officaily stating waive any colletion in the fututure; and a letter from ********************** the collection company to show the collection requst has been withdrawn. 

  I don't want any unexpected the incident happenning again. I have received the letter from TLC two months ago stating my account is cancelled, and they send my account to the collection company. It is so upsetting. 

  In regarding to the ineffective weeds control treatment, I think I deserve  and should be informed in advance, so I could make decision whether to use TLC for the lawn service. After all these time, all the payment I have been made,  telling me the treatment won't work, it is too late.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/05/2023

  Attached requested letter, waived remaining balance due. 

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company for lawn fertilization. They applied crabgrass pre-emergent. When the crabgrass emerged I call them the company came out and treated it. I was told that I would have to wait two weeks. After waiting two weeks the crabgrass was spreading. Call again waited two more week they came out for a regular treatment. Called again was told had to wait because they were just out. This went on all summer. The last time I called they said the guarantee was that they would come out not fix the problem. I cancel my serviceI at that time. I told him I would not make the last payment until the service manager came out and spoke to me in person. We played phone tag for a few days. I contacted the main office and was told that the reason I had crabgrass was because my ground was to compacted and dry. this information was what was on my file according to the service manager. I would like to know haw he came up with this when he never came out to inspect my lawn. These two things are untrue I have a well and watered my lawn all summer and I pull and aerator every time I mowed the lawn.

  Business Response

  Date: 11/04/2022

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the payment that was owed and the account was closed as requested.

  Customer Answer

  Date: 11/07/2022

   
  Better Business Bureau:
  I would like a invoice of my account mailed to me showing a zero balance and the account has been closed for my records.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

   

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TLC claimed to apply Fiesta Organic weed suppressant on my lawn. He didn't apply; I have proof. I know FO well; it wasn't applied. Said would re-apply 10 days later. He called back & answered "shit s*** shit". Said he would re-apply & would show me. He said FO doesn't do much to kill weeds & that he likes "something stronger". I wanted Fiesta; wasn't clear what he intended to do.When he re-applied, he didn't show me. That day I saw blackened weeds, not brown from FO. Apparently a strong herbicide - illegal in our county. Didn't realize then, but it would kill lawn. Happy they "fixed" it, I requested "Fall Core ********* ******* Requested "in the Fall" 2x. Came out 5 days later Aug 15 - completely useless since I can't reseed until Fall/Sept+. Invoice on the door said core aeration only. No lime bc none applied. I specifically didn't want Aug bc I just sodded. Their aeration ripped up/destroyed the sod; I had to re-buy and re-do.I then realized lawn was completely dead from apparently illegal weed killer. I've got photos. So I cancelled service in writing. Later got invoiced for core aeration, ******* ********* cpn debit to svc cost"? Wrote to TLC again. They again wrote to me & mentioned a lawyer. I then called & ******* contested everything. He said I lied. When I proved via my emails, he changed his tune & said Branch Manager **** would call. No call so far. I don't want this incompetent biz back.I've photos, emails, calls to show what I requested, I didn't receive it, I canceled, they killed my lawn w/ apparently illegal spray, & continue to invoice.I request a refund for $214.86 bc their lawn service killed my lawn. I've spent many ************* reseeding, sodding, watering, etc. to fix.I request they waive all fees they are now attempting bc I didn't get the service I requested or that they claim to have provided. In order to settle, I'm also willing to simply accept TLC canceling my account & any outstanding fees, which currently total $294.33.

  Business Response

  Date: 10/06/2022

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the payment that was owed and the account was closed as requested.

  Customer Answer

  Date: 10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although I am still very upset with the treatment I received, and I hope that other potential customers can become aware of the business practices TLC employs, I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested my service be ended in May 2022 due to an upcoming move. I was told that services would stop, however I received a text stating that a tech would service the address, I called again and requested cancellation. When I came home the day of service, there was an invoice hanging on my door. I called and asked why my address was serviced after cancelling and was told that TLC would take care of it on their end. Following my move, I received another notice in July that the address would be serviced, I repeated the same process and received a bill in the mail, called and was told since service was performed that I would have to pay, but the account would be cancelled. Service was again performed in August, I received a notice 09/02/22 stating that I owed $139.67 for services performed AFTER I terminated my service. I called customer support and was asked who I had initially spoke to back in May and then told that they didn't show any service cancellation request on my account, and that I hadn't contacted TLC this year, I told the rep that I can easily pull my phone records to show that I had been calling monthly since May and magically he noticed that my contact log reflected the same but said that there was no request for cancellation.Now I am being threatened with collections for non-payment of services that were not authorized.

  Business Response

  Date: 09/21/2022

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience, discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. In good faith we waived the payment that was owed and the account was closed as requested.

  Customer Answer

  Date: 09/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you TLC for the prompt reply.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of June 2022, Technician ********************************* came to our house to service our lawn which we prepaid the entire amount for the 2022 season in Feb 2022. According to the info left on our door, he applied balanced fertilizer and weed control to our lawn. A couple days later our entire lawn turned brown except for the edges. I took a picture and phoned TLC about the lawn and the customer service rep told me to email and send a copy of the picture. About a week after the Branch ******************************* came to the house and tried to make us believe the issue was not from the lawn being over fertilized but because of the crepe myrtle **** we have. We told him that we've had this **** for about 20 years and never had this issue also, if he look at both sides of our home, both neighbors have the same **** but dont have a burnt lawn. He even tried to make it look like the soil is dry but when he tested the soil it had some moisture. He then told us that to correct this issue they will be back at the end of Aug to do aeration and seed the lawn. The problem is on the info document they left at my door, it is saying that the service performed is core aeration. All I see that theyve done is spread some seeds on the lawn. They did not perform the service they were supposed to do or what the document says they did. I just need them to fix the damage done to my property the correct way. Since the Branch Manager a couple other technicians from that company has stopped by and when I showed them the picture from June they did say that that damage is from being over fertilized. I might not be a savvy lawn person but I know when the seeding is not done right. They just spread the seeds on top of the dirt and not bother to loosen the soil so that the seeds get in the dirt and not just sit on top of it. Also, they said they did "core aeration" but spreading seeds is not "core aeration"

  Business Response

  Date: 08/30/2022

  Thank you for your feedback. TLC; The Lawn Company appreciates the time taken to provide your concerns. TLC; The Lawn Company apologizes for the concerns expressed, and any inconvenience,discomfort, or offense that *** have been experienced; that is not the level of performance and customer service TLC, and our customers, expect. Today, 8/30/22 we dispatched our service technician back to the property to redo the core aeration and seeding thorough as expected. 

  Customer Answer

  Date: 08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Beets ******