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Business Profile

Collections Agencies

The CCS Companies

Headquarters

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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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The CCS Companies has 5 locations, listed below.

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    Customer Complaints Summary

    • 3,817 total complaints in the last 3 years.
    • 1,169 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The agency listed a partial payment as a new debt instead of applying it to the original account.

      Business Response

      Date: 07/02/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:07/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This listing includes a transfer fee between accounts that I did not authorize.

      Business Response

      Date: 07/02/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:07/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The debt was listed after my legal representative requested all communication go through counsel.

      Business Response

      Date: 07/02/2025

      The consumer mentions they are represented by counsel; however, we have no record of any notification of attorney representation. If the consumer would like to provide their attorney's name, address, and telephone number, then we would be happy to update the file accordingly. Thank you.

    • Initial Complaint

      Date:07/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charge from a hospital for service I did not yet.

      Business Response

      Date: 07/01/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:07/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** IN., I do not have a contract with CREDIT COLLECTION SERV, they did not provide me with the original contract as i requested.The account with the opened date of 10-30-2024 and account number ********.

      Business Response

      Date: 07/01/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with PROGRESSIVE. I do not have a contract with THE CCS COMPANIES. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/01/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/29/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to clarify that I'm not responsible for any PROGRESSIVE debt. I've never had any agreement with CREDIT COLLECTION SERVIC, and when I asked you to show me the original contract that proves I owe this money, you didn't send it. Since you can't provide the paperwork to back up your claim, I'm not accepting responsibility for this alleged debt.

      Business Response

      Date: 07/01/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **************************, I do not have a contract with CREDIT CONTROL SERVICE, they did not provide me with the original contract as i requested.Opened date : 8/-/2024Account number : 2435****High credit : $508.00 Correction to my credit report. I demand this account be removed from mycreditreport

      Business Response

      Date: 06/27/2025

      We are in receipt of the complaint from ****** Cashay *****, forwarded to our office through the portal on June 27, 2025. This complaint should have been directed to Credit Control Services. Credit Control LLC does not collect on accounts for ************************** and has no affiliation with Credit Control Services, despite any similarity in our business names.

      Please remove this complaint from our record.

      Business Response

      Date: 07/01/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ************** ins., I do not have a contract with ccs collection, they did not provide me with the original contract as i requested.I demand this to be taken off my credit report.

      Customer Answer

      Date: 07/01/2025

      I have *** identity theft report for these fraudulent information on my credit report. I have sent license for proof of identity as well with my correct address. 

      Business Response

      Date: 07/02/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Credit collection services is attempting to collect a debt under my name without validation. No consent to use my social and place of residence without my knowledge is IDENTITY THEFT. This direct violation of 15 *** 1692 Acquisition of location information . This company is claiming I owe to them $442 when I have never done business with them. Please provide to me the contract with my signature on there for I have no knowledge of this debt. Please dispute and delete this from your system and my credit report. They have never sent the original promissory note or accounting they claim I owe. Right to privacy of 1974, FDCPA, *****-***** and ***** Act are all consumer protection laws to protect my confidential information from debt collectors like this company.

      Business Response

      Date: 07/01/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    The CCS Companies is BBB Accredited.

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