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Business Profile

Collections Agencies

The CCS Companies

Headquarters

BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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The CCS Companies has 5 locations, listed below.

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    Customer Complaints Summary

    • 3,819 total complaints in the last 3 years.
    • 1,169 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CREDIT COLLECTION SERVICES Power and I do not recall or have contract with 06 PROGRESSIVE .

      Business Response

      Date: 06/26/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CREDIT **LL and I do not have a contract with ********************************************************* with the original application like I asked.Account *********** Amount Disputed:$823

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have previously filed a report against this company, 7344455621BB7. And they still continue to contact me looking for payment. They have contacted me twice within the past 2 weeks and they've actually never stopped. Time before last when they called, They sat on the other end of the phone and didn't say nothing. They continue to harass me for another person debt and I need this to stop.

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the inquiry submitted by the consumer. Please note that we have noted the consumer's request.

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** *******. Social: 5672. DOB: *************Partial account number ********. Your company is attempting to collect a debt. I dispute that debt and refuse to pay it. I also disputed this debt with the consumer reporting agencies. This is not my account.

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dispute Letter

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why The CCS Companies is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 9779, ********** Disputed: $385, $844

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last few days ago upon reviewing my credit report, I spotted that there were accounts there that are not mine, a number of unknown addresses that I never resided, and inquiries that I never authorized. I have contacted the creditors to make them aware of this possible identity theft. I also found this account that I believe not mine:Acct name: ******************************************* SERVICE acct no. *************date opened Jan 20, 2025 balance $1,468.00 I am not liable for this debt and I do not have a contract with:Company: CREDIT CONTROL SERVICE Address: ******************************* Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my ********************** report at once. Any questions or concerns I can be reached at ******************************************************************************************* and email at ********@beautybyadriennerenee.info.I need a response from the company.

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing this debt with ************** IN. *** I do not recognize this debt and have no contract with this company. I demand that this account be removed from my credit report.This company has falsely reported an account to my ********************** report. I have no knowledge of this account and have requested proof of ownership, such as a signed contract, but they have been unable to provide any. This inaccurate information is negatively impacting my credit score and financial well-being.

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing a collection account reported by Credit Collection Services in the amount of $209, allegedly owed to ****************. I have never had an account or insurance policy with ******, and I never received any prior notice of this debt from CCS before it appeared on my credit report.I believe this may be the result of identity theft or a reporting error. I requested verification, but have not received any documentation proving this debt is valid or that I am legally responsible. Their continued reporting may violate the Fair Credit Reporting Act (FCRA 15 USC 1681i, 1681s-2(b)) and the Fair Debt Collection Practices Act (FDCPA 15 USC 1692g).I am requesting immediate deletion of this account from all consumer credit reports and a full cease of any collection activity unless valid documentation is provided.

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why The CCS Companies is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1487 Amount Disputed: $862

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    The CCS Companies is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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