Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10, 2025 10:32 AM I placed an order number ******* for Miele C3 complete vacuum hose. Upon receiving the hose immediately found out it was electrically defective as attachments requiring electricity would not run. *************************** authorized to return the item and process a refund. They received the part ***** on Thursday June 19, 2025. RA28034. Rep **** promised me over a week ago that this would be refunded momentarily. No refund was received. I then spoke with a gentleman. I believe his name is **** on Monday, June 30. He said that the refund would be processed on July 3 and I should see it right away. Still no refund. I called back today and spoke to **** again and asked her to process the refund today and she transferred me to the warehouse where I received a voicemail from ****. I left a voicemail asking him to call me and please process the refund. I have not received a callback from evacuumstore.com. Furthermore, when I keep calling them back, they do not pick up the phone. All I want is my money back and I don't know why they're dragging this out. I am very frustrated because I was a good customer did my due diligence and now they're holding onto my money for a defective part. Please help me get this resolved and have them process a refund immediately.

  Customer Answer

  Date: 07/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part for my vacuum from this company. They were out of stock of the part and sent me something different without even asking me.They charged me and they would not take it back unless I shipped it back with my own money. Even though it was their mistake andthey sent something that I did not order. They have not refunded me for returning the product or for me having to pay to ship something back to them when they sent me the wrong item. I have their email showing the item that they were sending me And then what they actually sent me and they arent anything the same at all.

  Business Response

  Date: 06/04/2025

  Hi 

  Sorry for any delay on the refund.

  Your order has been fully refunded 

  Thanks

  Dave 

   

   

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Riccar Spirit Plus Upright Vacuum from evacuumstore.com on 12/13 for $591.79. I have an old Riccar vacuum that works very well on my hardwood, tile and granite floors, but when I vacuumed an item that broke an internal part and was unable to get it repaired in a timely manner, i opted to purchase a new Riccar. The one that I chose appeared to be equal to or superior to my old one; however, when I received it, I found that it had little suction and did not pick up dirt from hard floors. Additionally, the hose/wand that was attached and which rested in a side compartment of the main body would not stay in place when not in use. It fell out repeatedly during my one and only attempt to vacuum, resulting in a heavy metal piece impacting my floor. I decided to return it, aware that there was potentially a restocking fee. **** ****** (customer support employee), however, reassured me that, if I would clean the vacuum, there should be no restocking fee, which I agree to and meticulously did. I then paid 90+ dollars to return it with insurance and a signature upon receipt, as the company required. On 01/25, my credit card ************ Mastercard ending in 1775) was reimbursed for $55 less ($536.79) than what I had paid for this faulty item. When I requested the reason for the charge, I was told that some of the original packing material (cardboard?) was missing. I ended up losing $150.00 because of shipping and restocking fees, which is ridiculous. I want the $55.00 restocking fee returned to me, as I had been told to expect by Ms. *******

  Business Response

  Date: 02/11/2025

  Hi 

  I am sorry if there was any issues with the refund. 

  We will refund the $55 dollars back to your credit card. 

  Thanks, 

  Dave 

  Customer Answer

  Date: 02/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. It is my hope that the refund to my credit card will be prompt. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  Thank you so much for your efforts.
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Miele vacuum powerhead replacement on February 1, 2025 It will not stay attached to my vacuum wand. I used it for less than a minute and twice in that time it kept coming apart.I only used it for that short amount of time because their policy stated used items cannot be returned. However, the powerhead is of no use to me. I have emailed them twice to please respond to my request as to what to do/return since it won't attach. My complaint & reason to contact BBB is that I haven't received a response. Only response was an automated email with a ticket number- #******* on February 1, 2025, within an hour after receiving my powerhead and tried it out.I'm really wanting a response.

  Business Response

  Date: 02/11/2025

  Hi 

  I am sorry that you had a issue with the product you received.

  We will have a customer service specialist contact you to have this issue resolved. 

  Thanks 

  Dave 

   

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   I haven't received my refund yet

   

   

  Business Response

  Date: 02/26/2025

  Hi 

  Sorry for the delay your order has been refunded

  Thanks

  Dave 

   

   

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email that my order shipped promptly after ordering and they stated they would send the delivery date in ***** hours. Never heard back and sent 3 emails that were unanswered. I finally called and they said it is on back order and should ship in more than two weeks. I have no idea if they will even follow through on that based on my experience. I have been billed on my ***** They should not be submitting the charge until it ships.

  Business Response

  Date: 02/11/2025

  Hi 

  I am sorry for the delay in the shipping of your product. 

  We have received information from the manufacturer that vacuum will not ship out till Feb 22nd

  We can cancel the order and refund you for the vacuum if you prefer. 

  Thanks

  Dave 

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  At this point,I will wait for the back order to ship. I should not have been charged before it shipped. Sincerely, ***** ****

  Business Response

  Date: 02/12/2025

  Hi 

  I am sorry for the delay of your order. 

  We will have the vacuum shipped as soon as the manufacture has it available. 

  Thanks

  Dave 

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 3/3/2024 - order # ******* customer id ******* We ordered from ********************** a Nutone PP6501 Central Vacuum and Bare Floor Combo kit. It worked fine for 3 months. On 6/12/2024 i sent an email telling this company that the central vac will shut off after 10 minutes of use. I have sold these vacuums in my plumbing and heating business for over 30 years, i have not only installed them for our personal use but sold them to my customers so we are not new to this ************************ have contacted the company several times regarding this problem they have either said ****** sold out to another company and i would need to contact them or take it somewhere to get it fixed but I would have to pay for the shipping and ************* we have seen that there is a problem with the motor that is why it keeps shutting off , I would like this company to make this good, either replace with another quality brand or fix it for us since the unit acted up before the warranty was up. I shouldn't have to run around and figure this out for myself!

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found e-vacuum store as a source for a replacement part for my Bissell vacuum. I ordered it in June and I got a **** tracking number but it couldn't be tracked once it left the **. It never arrived. I sent an email to customer service at the end of July. They said that they would re-send. I never got the parcel. It's so strange that two parcels would get lost in the system. I feel duped.

• Initial Complaint

  Date:07/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/17/2024 I placed an order (order number *******) with evacuumstore in the amount of $809.95 using a **** debit card This order was canceled on 5/18/2024 via a phone call and followed up with an email to the company.As of 6/12/2024 I had not received a refund and wrote another email to the company (document uploaded to you). I also filed a dispute through the **** debit card company. As of this date, 7/11/2024, I have received no response from the company and no refund.

  Customer Answer

  Date: 07/22/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 07/31/2024

  Hi 

  Sorry for any delay with the refund. 

  Your credit card has been fully refunded. 

  Thanks

  *********;

  Customer Answer

  Date: 08/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:06/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a party to fix my shampooer. The party received was the part I ordered but it did not fit my machine, which was my fault. However, when I reached out to return the product within their return window I received no response. I was unable to return the product because nobody would answer my emails. I contacted them on May 15, it is now June 22 and I have not heard from them.

  Business Response

  Date: 07/24/2024

  Hi 

  Sorry for the late response. You can return the part by calling ************ and receiving an RA# 

  Thanks

  *********;

   

   

• Initial Complaint

  Date:06/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couple of small vacuum parts over a month ago. The items have not arrived, and I am having a difficult time getting in contact with the seller to get any useful information about my purchase.The original order date was 5/17/2024. After one week of not hearing from the seller or receiving the parts, I emailed Customer Support. No response. I then emailed Customer Support again on May 28. They finally responded on June 7, stating that the items were on backorder and that they will ship within the next 5-7 business days, and that I would receive an email from the carrier once the items have shipped. Note: when the order was originally placed the web site stated that the parts were in stock; that's why I placed the order with them.It is now 12 days from the response from the seller and I still have not received the parts, nor have I received an email from the carrier stating the items have shipped. The seller has already charged my credit card. Unfortunately, I am now wondering if this was a fraudulent transaction because of the lack of response from the seller.

  Business Response

  Date: 07/05/2024

  Hi 

  Sorry for the delay with your order please see the tracking number showing it delivered on 7/3 

  Tracking # 9405536106051375630348

  Thanks

  *********;

   

   

  Customer Answer

  Date: 07/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************