Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vacuum for $400., upon receipt of vacuum, it was discovered that the vacuum had no suction and would not vacuum anything.I received an RMA number RA25275 and returned the vacuum clearly marked on *** label, box and inside box with the RA25275 number. This vacuum was received by the seller on 5.13.24 and was received by seller on 5.20.24.I have made contact via email and the seller keeps telling me they are short staffed and I will have to wait until they go through the received packages. I think nearly one month is more than enough time to adequately find a return which is clearly maked.

  Customer Answer

  Date: 06/29/2024

  I have not heard from the business in response to my complaint.  They do not respond to my emails.  They have my $400 and the vacuum I had to pay to return.   Can you call them?

  Business Response

  Date: 07/05/2024

  Hi 

  I am sorry for the delay with the refund. We issued a full refund today back to your credit card. 

  Thanks

  *********;

   

   

  Customer Answer

  Date: 07/09/2024

  The business has not made a refund deposit to my bank account.  After the business did not respond to myself nor the Better Business Bureau I assumed they were not going to give me my refund.  Yesterday, I went to the bank and filed a fraud complaint.  Although the company states they refunded my account, there is nothing that has been deposited in my account.  If the company can refund the money to my account today, I will cancel the fraud complaint otherwise I will press on.  The fact remains there is and has been no refund of my monies.

   

  *********************

   

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Customer Answer

  Date: 07/23/2024

  Thank you for your help; however, eVacuum's refund did not go into the bank account as the bank issued a new card number once they thought this transaction was fraudulent.
  
  I would like to request that eVacuum mail my refund to my home address as follows:
  
  *********************
  ***********************
  *******************
  
  This will ensure that this transaction is complete and I will receive my refund.
  
  Thank you,
  
  *********************

  Business Response

  Date: 11/25/2024

  Hi 

  Sorry for any delay and confusion on this refund.

  This was refunded on July 7th 2024 

  please check with your Credit card bank for more details on this refund. 

  Thanks

  Dave 

• Initial Complaint

  Date:06/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** is a nightmare and they refuse to answer emails. After a dozen failed email attempts, I called where a gentleman rudely hung up the phone. Just an awful company living in the 1950's!

  Business Response

  Date: 06/05/2024

  Hi *****, 

  I am sorry for any dissatisfaction with our customer service. 

  Could you provide me with an order number so I can assist you with a return and refund

  Thanks

  *********;

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  To further prove their incompetence and inability to conduct business in the 21st century, the seller cannot even locate my order number given the information already provided (name, shipping address, etc). Again, truly pathetic. 

  ORDER # (for the 10th time):  66276905E4528

  Evac CASES #'s opened & ignored;  *******, *******, *******, *******, 8183066

  $86.31 for product that was RETURNED and $10 for RETURN FREIGHT because vendor is incapable of replying!

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  transaction was 23 may , not tracking number offered / no reply to all my e-mails or phones i paid ***** $ i need either full refund or a tracking number that my order was shipped and i should receive it

  Business Response

  Date: 06/21/2024

  Hi 

  I am sorry for any delays with the order. 

  It does seem that the order has been canceled and refund 

  Thanks

  *********;

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Nutone central vacuum on April 11, 2024, I could have use the free shipping but wanted the item immediately so I paid for a 2nd day shipping expecting the unit in my front door as promised 2nd day. I checked the status on the website and it did not move until 12 April. ***** also stating that delivery date will be 15 April, so I ask evacuum to refund the money that I paid for 2nd day delivery. The person (****** ) that responded told me that weekend is not being counted as part of delivery. I told them that delivery people works 7 days a week, specially the planes. This company will rip off customer, I dont recommend buying from this company, ** asking to return the full amount including the central vacuum that I will return

  Business Response

  Date: 05/17/2024

  Hi 

  Sorry for any delay in shipping of the vacuum. 

  We issued a refund of the expedited shipping.

  Thanks

  *********;

   

   

   

   

   

  Customer Answer

  Date: 05/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:04/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Sebo vacuum @$661. When it arrived the box was damaged,though the vacuum was not. However,I was not pleased with my purchased,it was extremely heavy and very difficult for me to use. I am 71yrs old and my 92 yr old mother certainly cant and we live alone. I called to return it and was talked to, So very rudely and told they they would Not under any uncertain terms receive it back without the box. I explained that since the box arrived damaged I threw it away at which point he got even ***** so I requested to speak to his supervisor and asked him for the second time not to speak to me in a condescending manner.He got louder but agreed to make an allowance and receive it back but at some outrageous price for shipping said it could cost up to $300 ..I again requested to speak with his supervisor. Wow!!!! Why did I do that? He was not only rude he got irate and he was not going to take it back and if he had agreed it would not just approx cost $300 but an additional restocking fee. I told him everything was still packaged,However it was not my fault that the box was damaged and that I would find one similar and that I didnt mind paying a postage rate for shipping but that this vacuum is Heavy even for a man and I would appreciate being able to return it. He said the answer is no. I am in disbelief how rude and how these companies are just not customer friendly ever since COVID. I had my grandson travel over to run it downstairs,He agreed saying grandma this sweeper is too heavy for you, and told me to fill a complaint with the BBB,So this is what Im doing. Thank you.

  Business Response

  Date: 04/30/2024

  Hi 

  Sorry for any issues with the vacuum. 

  We will send a return label and issue a refund for the vacuum. 

  Thanks, 

  *********;

  Customer Answer

  Date: 05/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/10/2023 Ordered part number 45789-S Electrolux Marquise for model **** Metal Hose with Swivel $59.00, part number PPN-1 ************************* Nozzle Assembly for model **** $197.99 and part number ***** Electrolux Marquise model **** Floor Brush $43.99. Total Price of $ ******* with tax.Problem is part number 45789-S Electrolux Marquise Metal Hose with Swivel will not stay in and lock into part number PPN-1 ************************* Nozzle Assembly. I used my old Electrolux Marquise Metal Hose with ****** and the hose locks in with the new PPN-1 ************************* Nozzle Assembly. Been in contact with company several times and today they basically told me to pound sand.

  Business Response

  Date: 12/08/2023

  Hi, 

  I am sorry for any issues with the products sent. 

  We will process your return and issue a refund. 

  Thanks, 

  *********;

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  complaint id: ******************************* hose was sent back to the company and was received back on December 1 . Now waiting for my charge card to be credited. Contacted company through e-mail and gave my a sad story about manpower shortages. 

  Business Response

  Date: 02/15/2024

  Hi 

  Sorry for any delay or confusion, but order has been fully refunded. 

   

  Thanks

  *********;

• Initial Complaint

  Date:11/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Miele Blizzard CX1 ********* Bagless Vacuum (Order ******) on November 8. After placing my order I received a receipt from the company but no details about when the item would ship. I called the company on Friday, November 10 to check the status of my order. The representative I spoke with said my order would ship on Saturday and I would receive an email containing the tracking number. Well, Saturday came and went and I never received an email containing a tracking number. On Monday, I called back to check the status of my order, and to my surprise, I was told my order would ship tomorrow and I would receive an email with the tracking number. That's the same information I was provided when I called on Friday. I mentioned that to the representative to which she replied "Oh, well I will send this to the warehouse and have to follow up with you via email." Again, no email from the company. I called again on Tuesday to get an update on my order. This time I was informed my order was closed with no explanation. I attempted to ask the representative some questions, but he ended up hanging up on me. I called back and spoke with a different representative and was told my order had been canceled because they were unable to verify my payment. I told the person I was speaking with that the payment was showing that it was posted to my **************** Credit Card. He had no explanation to provide me. I asked since the order was canceled when will I receive a refund. He said they don't process refunds and I need to contact my credit card company. My emails to the company have gone unanswered. They have my money, so I want the vacuum I paid for.

  Customer Answer

  Date: 11/25/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 12/11/2023

  Hi 

  Sorry for the delay, 

  Your order has been refunded. 

  Please give it 24 hours to be reflected back on your account. 

  Thanks,

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 16 March 2023 I placed online order #******* (customer ID #******** for two kinds of Simplicity vacuum cleaner filters totaling $61.17 including tax and no shipping cost with eVacuumStore and within seconds got a computer-generated receipt by email. My bank shows the credit card charge went through. Since I did not subsequently get any information about order fulfillment or shipment tracking number, I reached out to eVacuumStore by email at ********************************** (email address shown on their receipt) on 30 March and asked for shipment tracking number or planned shipping date. In seconds I got a computer-generated reply stating Case #******* had been created, and a response would be provided asap. I allowed a week but received no response. So I began trying at various times to reach eVacuumStore at ************, the number provided on their receipt. No matter when I called I only got a fast busy signal suggesting something is very wrong with eVaccumStore. Today, 11 April 2023, I again tried to reach eVacuumStore by phone only to get the fast busy signal. I then sent another email inquiry only to get another computer-generated reply saying Case #******* had been created and a response would be provided asap. It appears eVacuumStore is incapable or has no intention of fulfilling my order, so I want a full refund but have no way of telling them that since it certainly appears that eVacuumStore is deliberately hiding from accountability.

  Business Response

  Date: 04/12/2023

  Hi 

  Sorry for any difficulty getting a faster response on your older. 

  Your order has shipped and is scheduled for delivery on Saturday April 15th 

  Please see the attached tracking number 1Z73E8Y6YW75453367   UPS

  Thanks

  *********;

   

  Customer Answer

  Date: 04/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  i would also add that it is strange that the same day as my BBB complaint I got a computer-generated response to my inquiry minutes earlier from eVacuumStore saying they were sorry for the delay but were having supply chain issues (which seems a common answer according to other BBB complaints), and then about an hour later sent an email stating items have been shipped (actually according to *** only a shipping label had been created). This morning I checked *** and believe a shipment is actually in their hands.  We'll see what gets delivered by estimated delivery date Friday, 15 April. From the other similar complaints to BBB it seems eVaccumStore's rating should be reduced to flag their dubious business practices to other prospective customers!
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Were ordered three vacuum replacement parts from eVacuumStore on June 7, 2022. The parts were listed as available and in-stock at the time of the order. Eight months later, the parts still have never been shipped to us, though we paid for the order in full.eVacuumstore, in response to numerous attempts to resolve this matter, states they're waiting for the parts to be shipped to them. They blamed "supply chain issues " Supply chain issues do not last eight months,Here is all the information from our order, also receipt attached as image:Order Number: ******* Customer ID: ******* Order date: 6/7/2022 Order total: $25.72 We want these items delivered.********************* Academic

  Business Response

  Date: 02/20/2023

  Hi 

   

  I apologize for the order not being shipped out. The items that you purchased are now NLA. 

  We did give you a full refund on this order on August 20th 2022

   

  Thanks

  Dave 

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Said would ship in 1-3days. After 3 days and still nothing from evacuumstore I sent email to ask for update, got return email saying they got my order and item being shipped directly from manufacturers and I would be get tracking # emailed shortly. Still nothing after 2 days so I sent another email and got word salad msg back saying they didnt know but would let me know. Still nothing and now I called and was told its holiday weekend so the couldnt get me any info till Monday. Monday still nothing so I sent email and called tues. After holding for long time someone answered and told me it had not Been processed yet so no tracking or other info. I asked why and was talked to extremely rude and told he already told me he didnt have any info because it wasnt processed. I asked if he could send a msg to the manufacturer that was shipping it and see whats up and was told no they dont have a way to do that so I would just have to wait. I asked to talk to manager and he said he was top boss and the was nobody above him. I asked for a # to manufacturer so I could try to call and he said no he didnt have one and I couldnt call them either way and some other lies. He said his name was **** and he was the top guy the office mngr of support and he would not give me even the name of anyone in corporate. So I said ok thanks and hung up. It took all of 15min to research and find company public info of corporate bosses and he lied about his position to deny me being able to talk to the real boss and, he talked so disrespectful and everything this **** said was a lie. I also found manufacturer # and called and left vm. They called back and were extremely polite and helpful and resolved the issue in 5min even adding my email so I wouldnt have to wait for **** to forward tracking #. This guy is bad business, lied about literally everything and hes supposed to be customer support. Hes supposed to help customers not lie and talk down to them. Was terrible experience. Thank u

  Business Response

  Date: 01/11/2023

  Hi 

  Sorry for any delay with your order.  

  We were able offer a free upgrade on the order to help resolve the situation. 

  Thanks

  *********;