Complaints

This profile includes complaints for Christianbook's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Christianbook has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Christianbook

  140 Summit St Peabody, MA 01960-5156

• 

  Christianbook

  PO Box 8000 Peabody, MA 01961-8000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased books from the company in march 2023. The company enrolled me in a program that charges my credit card $14.95 per month for the last 10 months without my consent. I called twice and stayed on the phone for almost an hour only to be told they will only refund 6 of the charges because that is the company policy.

  

  Business Response

  Date: 01/08/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements.

  We see that your account has already been cancelled and we'll make sure that you are refunded for any other outstanding charges that were posted to your Account that were not initially refunded.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a charge on my credit card and checked my account on Christian ***** and didn't see anything for $16.95. I purchased a Bible under a month ago and per a BBB search ChristianBooks is charging everyone a membership fee. I have never signed up for a membership. This is a bad practice and scam. I would like a refund.

  

  Business Response

  Date: 01/05/2024

  Thanks for contacting us. We're sorry to hear that your membership to our Christianbook Rewards program wasn't clear to you and that your free trial has ended. We'll have your account cancelled and charge refunded back to you within the next few days.
  
  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button. After the 30-day free trial, there is a $16.95 monthly fee for Christianbook Rewards.
  
  We apologize for the confusion and frustration that this has caused you. 

• Initial Complaint

  Date:01/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got charged ***** membership fee for a membership I didn't sign up for and was unaware of. I would like to be taken off of this membership that I had no clue I was even a part of until I looked at my credit card statment.

  

  Business Response

  Date: 01/05/2024

  Thanks for contacting us. We're sorry to hear that your membership to our Christianbook Rewards program wasn't clear to you and that your free trial has ended. We'll have your account cancelled and charge refunded back to you within the next few days.
  
  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button. After the 30-day free trial, there is a $16.95 monthly fee for Christianbook Rewards.
  

  We apologize for the confusion and frustration that this has caused you. 

• Initial Complaint

  Date:12/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I somehow got enrolled in the $15/mo membership program at Christianbook.com. It automatically withdrew from my PayPal, and everytime I tried to log into my account, I couldnt log in or find the charges, then got sidetracked (Im a teacher and mom of two small children). I finally got in touch with customer service and they claimed I signed up. I NOT enroll for programs that cost AND I always make a note on my phone calendar to cancel free trials. They said I clicked something about a rebate. I checked my email thoroughly and could not find a confirmation email or receipt for any of this. **************** refunded six months, but not the full nine months, basically what I would be able to contest with my payment method. I called and emailed, but I have been stonewalled by customer service. I am so disappointed in this ***************** and their shady practices.

  

  Business Response

  Date: 01/03/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements.

  We'll make sure that your account is cancelled and that any charges posted to your account for your ********************** Rewards membership are refunded back to you.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 01/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  Should the remaining three months not be refunded within ten days, I will reopen this case or begin another. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order ********* for delivery of books said in stock birthday party for *****. Was charged for this item as well as other books # ******. It was not included as ***** for our new grandchild. So disappointing not to mention paid for backordered as per invoice.

  

  Business Response

  Date: 12/28/2023

  Thank you for your feedback. We're sorry to hear that the availability of A Birthday Party for ***** wasn't clear to you when you ordered. The item is now expected to be in stock by January 10 and we'll ship it to you as soon as we receive it however if you'd prefer to cancel your backorder we can do that for you as well.

  Also, we never charge for items until they ship so you haven't been charged for the book yet. So far, you've only been charged for the items that have been shipped to you, which totaled $42.68.

  We hope this helps, but please let us know if you have any other questions or concerns.

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a homeschooling mom. I order curriculum from ********** providers so I thought it was convenient to order from ChristianBooks from various vendors for the applicable subjects. In March 2023, I placed orders from ChristianBooks. In the order information, I saw a button indicated I qualified for a $10 voucher. I selected to button to redeem the voucher. Beware: Selecting the $10 voucher button enrolls you somehow into a recurring billing membership. ChristianBook already had my credit card information due to my purchase history. I had no idea I was being charged ***** for a ChristianBooks Rewards membership. So each month starting from my March 2023 purchase until November 2023, I had no idea was incurring recurring charges. I was out of the country in November 2023. I didn't use my credit card because I was out of the country. I was watching my bank transactions closely and behold, I saw a $***** charge to Christian ****** I have called three times since November 2023. Refunds have been promised. A couple of reps have stated electronic refunds takes 2-6 business days. One rep said they are only allowed to refund going six months and no further. In my situation, I was billed for eight months. I was told I would get refunded for eight months. I got an email receipt after my November requests indicating I would receive a refund. I called today December 14, 2023 and ******* can't give me an answer on why the refund didn't show up electronically in my account since November. ******* says that someone should call me back in 72 hours. She doesn't understand the delay.It is this arduous and time-consuming to get recompensed. I want all homeschooling parents or any supporters to please BEWARE. I am very shocked this many complaints on the BBB are regarding the same claim about ChristianBooks billing/enrollment practices. I'm very shocked. I am further shocked at how long and arduous it is to get renumeration from this.

  

  Business Response

  Date: 12/15/2023

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program,we truly value insights like yours, which help us refine and make necessary improvements.

  After enrolling in our Christianbook Rewards program you would've received a few emails regarding your membership. We're sorry to hear that those weren't clear about your free trial ending or that your account was going to be billed. We'll make sure that your refund for every charge relating to your Christianbook Rewards membership is refunded back to you.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 12/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  While they provided an apology, they didnt provide a definitive answer on when I will be refunded. I have called four separate times to get a refund. On November 23, 2023, I was told I would see my refund.  On November 24, 2023, I called again about a refund status. I was told in 2-6 business days. I got a dubious cancellation email that explained that credits on the membership should have a refund by the 15th of the next month. I have no idea if the email meant my refund wouldnt show until December 15th. So I waited and there has been no electronic refund back to my bank account.  I called again on December 13th and I was told that the refund should have happened 2-6 days after my November 23rd call.
  
  I dont understand why I havent been refunded after 22 days.  

  

  Business Response

  Date: 12/18/2023

  We're sorry for the frustration that this experience has caused you. There was an issue with the original refund request that we submitted on November 26, but we have received confirmation that your refund was completed on December 15 in the amount of $119.60.

  We appreciate your patience.

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I will wait a few more days to see the full refund of $119.60. I only see four refund lines from ChristianBooks totalling $59.80. The remaining half of $59.80 is yet to be refunded. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in agreement with the many who complained already about this deceptive practice. This company offered free shipping for our over $100 purchase. Apparently (as it was not clear nor concise) this signed us up for a monthly fee/membership program. I never received a notification, nor a warning that a "free trial" was ending and charges would begin. I finally was aware of it after seeing it on a credit card statement. We immediately cancelled and tried to remove our card information. I do not trust this type of deceitful business who isn't clear and forthcoming with their fees and programs.

  

  Business Response

  Date: 12/14/2023

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program,we truly value insights like yours, which help us refine and make necessary improvements.

  At the time that your order was placed we did have a free shipping promotional offer, which required the use of a unique promotional code. Since our order did not include a promotional code you were charged for shipping and were offered the opportunity to receive your shipping as cash back by signing up for our Christianbook Rewards program. 

  We've confirmed that your account has been cancelled and will refund you for any charges related to your Christianbook Rewards Membership.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuous fraudulent attempts to charge my credit card causing the card to decline and change cards numbers!

  

  Business Response

  Date: 12/11/2023

  We're sorry to hear about the frustration you're feeling regarding charges to your account. We've attempted to find your account by using your zip code, phone number, and email address but have been unable to find your account.

  If you're able to provide us a recent order number or an alternate email, we'd like to continue investigating what charges you're referring to. 

  Thanks for your help!

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a bible and a few other things through Christianbook.com in May, 2023. I did not sign up for any reward program. I have a automatic credit card payment and did not realize they have been charging me $14.99/month since June for the reward membership. I called but they did not reserve the charge. This is a scam and need to stop.

  

  Business Response

  Date: 12/11/2023

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly ************** like yours, which help us refine and make necessary improvements.

  We've confirmed that your account has been cancelled and will also make sure that you are refunded for any of the unexpected charges that were posted relating to the Christianbook Rewards program that you were enrolled in.

  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 12/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book from Christianbook.com in August. There was no indication at that time that I was signing up for their membership program. Searching my email inbox, I never received any kind of confirmation or anything informing me that I was enrolled in this program. I realized today that Ive been charged $16.95 a month for the last 3 months ($50.85 total). I want this money to be refunded to me. I canceled my rewards membership when I realized this was happening. This is a dishonest practice from a *********************.

  

  Business Response

  Date: 12/08/2023

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements.

  We'll make sure that your account is cancelled right away and that you're refunded for any Christianbook Rewards related charges,

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.