Complaints

This profile includes complaints for Christianbook's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Christianbook

  140 Summit St Peabody, MA 01960-5156

• 

  Christianbook

  PO Box 8000 Peabody, MA 01961-8000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************************** - I have been receiving a plethora or texts from this URL. I have made 2 written requests and several stop/take off mailing list to no avail. (I received 8 texts in one week and my patience is getting thin.) This had been going on for over a year! I have contacted Christian ***** again to have this problem fixed. Please help me! *********************** PS I've tried to block this through my cell phone, but somehow the text keep coming throgh.

  

  Business Response

  Date: 02/09/2024

  We're sorry to hear about the trouble you're having being removed from our text message marketing lists. I've attempted to find you on our list using the phone number that you've provided, but it doesn't appear to be subscribed. If you don't mind sending us the phone number that you've subscribed with, we'd be glad to remove it from our lists. You may also unsubscribed by responding to one of the messages with the word STOP.

  Customer Answer

  Date: 02/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My phone number is ************. I have replied by stop but to no avail. Hope this helps.
  ***** 

  

  Business Response

  Date: 02/19/2024

  Thank you for providing us with your contact details. I've found you in our text list and have unsubscribed you. In checking our records, it doesn't appear that we received any previous replies to be unsubscribed to those messages, which is why you were still receiving them.

  You should be all set now though. 

  Thanks for your patience!

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a product from ChristianBook in Dec for ~$10 which arrived as expected. Then I was billed twice at $16.95 for monthly services I had no idea what they were. An email to their support indicated that the email address I had supplied them for a discount actually joined me into their Rewards program which was free for 30 days and then charges a monthly fee afterwards. I did not see anything with regard to that and even if I had I don't even have an account setup with Christianbook.com in any way. I paid as a Guest using Paypal. So they were charging me for a service I could not possibly have been using as there is no account in place. That's just completely bogus. They claim to have sent me a "Welcome" email which I would not have been watching for as I was not even aware I had been signed up for this program and probably went to SPAM. I just want my monthly fees refunded and for them to change this practice. It's not right!

  

  Business Response

  Date: 02/06/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We're sorry to hear that it wasn't clear to you that you had opted to enroll in our program after completing your purchase. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements. 

  Your Christianbook Rewards account has been cancelled and we'll ensure that you're refunded for any charges posted to your Account for your membership.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Homeschooling Curriculum from ******************** and it caused me to start getting charged for a rewards program. By viewing the other complaints, this has happened to more people than me. I called the company questioning the charge. They refused to give me a refund and the representative told me I need to read the fine print. I will never buy from them again.

  

  Business Response

  Date: 02/02/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements.

  We've noted that your account has been cancelled and will ensure that you're refunded for all of the charges that were posted to your account since you enrolled in September.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some books once and was automatically signed up for a "rewards program" without my knowledge. Nothing indicated that I would be automatically billed on a recurring basis. Due to an oversight I did not notice the charges for 12 months. I asked for a refund, and was only offered the last 6 months. I didn't receive anything for this 'rewards' program and never authorized them to charge me for it. It is also clear that many others experience the same thing and the business is acting in a dishonest fashion. I want a full refund for these charges.

  

  Business Response

  Date: 01/31/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements.

  We've confirmed that your account has been cancelled and will request that you are refunded for the remaining charges that have not yet been refunded to you.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:01/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Christian **** cards and I was automatically enrolled in a membership with the company charging my credit card $16.95 a month. Thus was very deceitful and I had no idea I was being signed up. I could not figure out how to enter a bad ****** review. This must be blocked in some way. Make sure not to do business with this so called ****************** I want my credit card information deleted from the site after my money is refunded.

  

  Business Response

  Date: 01/31/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements.

  Your Christianbook Rewards account has been cancelled and we'll make sure that you are refunded for any charges that have been posted to your account due to your membership to our Christianbook Rewards program.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you *** update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I am sure that there are a lot customers out there that *** miss that their card is being charged monthly. I hope they benefit from me filing this complaint. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 books from this establishment and apparently I signed up for a rewards program. I tried to login into an account, but I don't even have one. I want to be unsubscribed from this reward program and quit being charged when I don't even recall signing up for it.

  

  Business Response

  Date: 01/23/2024

  We're really sorry to hear that it wasn't clear to you that you had enrolled in our Christianbook Rewards program when you placed your order. Before the 30 day free trial period was over, you should've been sent a reminder email alerting you that you were about to be charged, though it's possible that message could have been filtered to a spam or junk mail folder.

  We'll make sure that your account is cancelled and that you're refunded for any charges relating to your Christianbook Rewards membership.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rewards program offered to customers is deceitful. There is small print in the email saying you will be charged $14.95 after 6 months. The customer service representative with the company immediately knew what my spouse was calling about and transferred her to another department, as though they have been getting several complaints about these bogus charges for this program. The company refused to refund the charges, so I filed a dispute with AMEX to have the funds credited to our account.

  

  Business Response

  Date: 01/22/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements.

  I see that your account has already been cancelled, but I'll also follow up with our team to ensure that you're refunded for all of the charges posted to your account relating to your Christianbook Rewards Membership.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15th, I ordered an advent calendar from this company. I just realized that Ive been charged $16.95 a month in December and this month (total of $33.90). There was no notice that I was signing up for a subscription or rewards program when I bought the advent calendar. This is terrible business practice and I demand the company cancel the subscription immediately and refund the $33.90 in charges paid immediately. I would appreciate a prompt reply.

  

  Business Response

  Date: 01/15/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program,we truly value insights like yours, which help us refine and make necessary improvements.
  
  After enrolling in our Christianbook Rewards program you would've received a few emails regarding your membership. We're sorry to hear that those weren't clear about your free trial ending or that your account was going to be billed. We'll make sure that your refund for every charge relating to your Christianbook Rewards membership is refunded back to you and that your account is cancelled.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing a Christmas gift for my daughter at an attractive price before the holiday, it became apparent that my purchase information was used to sign me up for their membership. I was just charged $16.95 for their reward program. I didn't create a login at the time of purchase because I had no plan to purchase from this website in the future. Therefore, I cannot go into "my account" to see this membership information. I need a refund for this to my PayPal account. That was the method of payment.

  

  Business Response

  Date: 01/15/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program,we truly value insights like yours, which help us refine and make necessary improvements.
  
  After enrolling in our Christianbook Rewards program you would've received a few emails regarding your membership. We're sorry to hear that those weren't clear about your free trial ending or that your account was going to be billed. We'll make sure that your refund for every charge relating to your Christianbook Rewards membership is refunded back to you and that your account is cancelled.
  
  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a pastor who has been ordering from Christian **** for many years. I have always been a fan of this website and am thankful for it. This past fall I had absolutely no idea that my most recent purchase some how ended up in me also signing up for a trial of their rewards program that would end up charging me monthly after the initial month. Like many others who have filed a complaint here, it was incredibly unclear that this was going to happen. I am always diligent to read what I am clicking and would never have opted into signing up for this if I knew I was going to be charged monthly for it. I only noticed this month that I have been charged over $15 since October. I have not used the membership at all nor have a purchased anything from this website. I am frustrated that this happened and based off of how many other people filed complaints, I feel like it is worth filing a complaint about.

  

  Business Response

  Date: 01/12/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program. It's important to us that our offerings are clear and beneficial for our customers.

  We'll make sure that your account is cancelled and that any charges related to your Christianbook Rewards Membership are refunded.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 01/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************