Complaints

This profile includes complaints for Christianbook's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Christianbook has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Christianbook

  140 Summit St Peabody, MA 01960-5156

• 

  Christianbook

  PO Box 8000 Peabody, MA 01961-8000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a book and was unaware like many others that they auto enrolled me in a monthly program where I get billed $14.95 until I notice it and cancel. I originally paid $33.69 on 4/29/2023 And I've been billed every month since. This email went to spam and if my wife wasn't going online to pay a bill at the time of the month it came out she wouldn't have noticed.

  

  Business Response

  Date: 02/26/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30 day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that youre aware of your active enrollmentwere sorry you missed those during your enrollment period. 

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial,there is a $16.95 monthly fee for Christianbook Rewards. This is not an auto-enrollment program and requires users to opt into the program by filling out the form presented at the end of our checkout process.
  

  We've confirmed that your account has been cancelled and we'll ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements. Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:02/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just made a $319.22 order on Christianbook.com for Abeka preschool curriculum for my daughter and son. After checking out, a message from the company popped up saying hurry and type in your email and you will save $10 on the order. I did , and then hit submit. It said I was now in a rewards program for a 30 day trial. I checked my order details and never received $10 off as said, then felt suspicious that this is a scam. I looked up the company and the rewards program to make sure I wasnt charged anything and sure enough in tiny print it says they will start charging my husbands credit card $16.95 a month. I called the number provided to cancel, and a lady answered and it was a weird unprofessional call that sounded not like a company and it was noisy in the background and she said she could not cancel my rewards program because she wasnt seeing my email I typed in and she couldnt pull up my order number to pull up my information to cancel. What company cant pull up your order with the order number and cancel a subscription? She then preceded to ask me for my name, address, phone number and said in two days I should receive an email from someone to discuss how to cancel. Nothing about the order I just had made where I had to already put in all that information. I am really scared I have been scammed, and truthfully we cant afford $16.95 a month being pulled out of our account for something I did not know I was signing up for. In the photo I submitted, the you qualify for $10 cash back is the same subscription scam when pushed.

  

  Business Response

  Date: 02/26/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We're sorry for the frustrating experience that you had. Membership status can take up to 24 hours to be updated which is why the agent you spoke to couldn't find your account when you contacted our Rewards team. The $10 back offer is available via rebate check not as an instant refund; the funds would be sent to you via a rebate check on the 15th of the month.

  We've confirmed that your account has been cancelled and that you will not be charged at the end of the 30 day free trial.
  
  As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements. Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card statement notified me of a recurring charge of ***** for Christianbooks Rewards coming up, I went back to find they had been charging me for 6 months now! We purchased some Bible studies back in August and they somehow signed us up for some stupid thing we never wanted. I cannot believe this is associated with CBD. I called and got it cancelled and was told I would be refunded, but they instead only refunded 1 month. They stole over $100 dollars from me. We never got any emails about the program, and didn't notice the charge because we regularly purchase from CBD. After this we obviously need to rethink where we get our curriculum from. The many complaints here solidify this is shady practices and they need to be stopped.

  

  Business Response

  Date: 02/26/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30 day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that youre aware of your active enrollmentwere sorry you missed those.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial,there is a $16.95 monthly fee for Christianbook Rewards.
  

  We've confirmed that your account has been cancelled and we'll ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
  
  As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements. Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/27/2024

  
  
  Better Business Bureau:
  

  I accept the response due to my money being refunded, but as the other dozens of people stated here, I did NOT receive any emails.  *********** has been doing this to people for over a year and has decided to continue in this shady business practice, it is truly unfortunate, but I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged for ***** per month for some reward program that I didn't ask for so far I have been charged 6 times for ***** for a total of ******. I have contacted my bank about this and will be talking to them about getting it stopped. If I have to I will close my bank account. I think this is a very bad way to do business. I have noticed that there are a lot of people that are having the same issue that I am.

  

  Business Response

  Date: 02/22/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize that it wasn't clear to you that you had opted to enroll in our Christianbook Rewards program when you placed your order. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements.

  We'll make sure that your account is refunded and that any charges relating to your Rewards membership are refunded back to your account.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November I bought an advent calendar from Christian ***************** for a Christmas gift but have since been charged 3 separate times in the amount of $16.95 each time which I did not authorize. Apparently purchasing anything signs you up for a rewards program or something but I never signed up for this, never authorized this, and never authorized any additional payments.

  

  Business Response

  Date: 02/19/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30 day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program, we truly value insights like yours, which help us refine and make necessary improvements.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial, there is a $16.95 monthly fee for Christianbook Rewards.

  We'll make sure that your account has been cancelled and that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:02/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** o February 6, ************************************************************************ from ChristianBookRewards. I would like my money refunded and no further charges to be made to my credit card. This is the information on my charge card. CHRISTIANBOOKREWARDS ************, ** ***** ** I did make a book purchase for $21.59, but did not purposely sign up for the program. Thank you

  

  Business Response

  Date: 02/19/2024

  Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30 day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers. As this is a new program,we truly value insights like yours, which help us refine and make necessary improvements.

  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial,there is a $16.95 monthly fee for Christianbook Rewards.

  We'll make sure that your account has been cancelled and that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

  Customer Answer

  Date: 02/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 14,2024 we ordered 2 large print bibles from Christianbook.com . We paid ******. We also had names put on the cover. we received both bibles. names on front correct but only one was large print. we have been emailing with the company but we are getting the run around. They claim they cant find our order even though we sent a picture of the invoice. its been over a week of emails getting nowhere.

  

  Business Response

  Date: 02/16/2024

  Thank you for alerting us to the issue with our stock.  Our representative has reached out  and arranged to  send you a replacement Bible.   That particular Bible is on backorder until early May but as soon as it comes in we will have a product specialist check the font size,  then we will add the personalization and get that Bible right out to you. Please accept our apologies for our initial confusion and thanks again for letting us know about the issue.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was upset to see that I was charged $16.95 for a membership with Christianbook that I dont recall signing up for. I dont know why I was charged this money, but I would like a refund. It was never my intention to sign up for a recurring fee, and I feel as though I was somehow deceived.

  

  Business Response

  Date: 02/12/2024

  Thanks for leaving feedback about our Christianbook Rewards program. We're sorry that it wasn't clear to you that you had opted to enroll in our Christianbook Rewards program. We'll make sure that your Christianbook Rewards account is cancelled and that you're refunded for any charges posted to your Account for the membership.
  
  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button. After the 30-day free trial, there is a $16.95 monthly fee for Christianbook Rewards. 
  
  After enrolling, you would've received a Welcome email from the Christianbook Rewards program to create your account and a few follow up emails about your membership during the trial period, including a reminder that your free trial was ending and that your credit card would be charged.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:02/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a product from ChristianBook in Dec for $78 which arrived as expected. Then I was billed twice at $16.95 for monthly services I had no idea what they were. An email to their support indicated that the email address I had supplied them for a discount actually joined me into their Rewards program which was free for 30 days and then charges a monthly fee afterwards. I did not see anything with regard to that and even if I had I don't even have an account setup with Christianbook.com in any way. I paid as a Guest they were charging me for a service I could not possibly have been using as there is no account in place. Which is entirely wrong and unfair. Any emails they would have sent me about this program I would not have been watching for as I was not even aware I had been signed up for this program and probably went to SPAM. I want my monthly fees refunded and for them to change this practice. It's very deceptive and an unfair business practice.

  

  Business Response

  Date: 02/12/2024

  Thanks for leaving feedback about our Christianbook Rewards program. We're sorry that it wasn't clear to you that you had opted to enroll in our Christianbook Rewards program. We'll make sure that your Christianbook Rewards account is cancelled and that you're refunded for any charges posted to your Account for the membership.
  
  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button. After the 30-day free trial, there is a $16.95 monthly fee for Christianbook Rewards. 
  
  After enrolling, you would've received a Welcome email from the Christianbook Rewards program to create your account and a few follow up emails about your membership during the trial period, including a reminder that your free trial was ending and that your credit card would be charged.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of last November, I purchased a couple of bibles for Christmas. I notice a few days ago that I have been charged a fee of ***** in December and January. I have no idea how I was enrolled in a rewards program and would certainly not have done so. I don't order frequently enough to have such a large monthly membership payment make sense. I would appreciate a refund in the amount of $33.90 for the two months. I have requested this via the form on the website.

  

  Business Response

  Date: 02/12/2024

  Thanks for leaving feedback about our Christianbook Rewards program. We're sorry that it wasn't clear to you that you had opted to enroll in our Christianbook Rewards program. Your Christianbook Rewards account was cancelled on February 11 and we'll make sure that you're refunded for any charges posted to your Account for the membership.
  
  When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button. After the 30-day free trial, there is a $16.95 monthly fee for Christianbook Rewards. 
  
  You would've received a Welcome email from the Christianbook Rewards program to create your account and a few follow up emails about your membership during the trial period, including a reminder that your free trial was ending and that your credit card would be charged.

  Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.