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Business Profile

Cable TVs

Breezeline

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Important information

  • Customer Complaint:
    BBB with the use of artificial intelligence, analyzed the complaints on 6/26/2024

    BBB shared the findings and recommendations with Breezeline.


    The findings appeared to show:
    Frustration: Many customers express frustration with recurring technical issues and the need for repeated repairs.
    Dissatisfaction: There's a general sense of dissatisfaction with customer service quality and response times.

    Confusion: Billing issues suggest customers are often confused about charges or feel they're being overcharged.

    Inconvenience: Service interruptions and long wait times for repairs are causing significant inconvenience to customers.


    As of July 24, 2025 Breezeline has not provided BBB with a response. 


Complaints

This profile includes complaints for Breezeline's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Breezeline has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 872 total complaints in the last 3 years.
    • 221 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been complaining about bad internet service for over two weeks. All my neighbors have the same issue but they kept wanting to just fix my home. They replaced line pole to router. No change. They said they would monitor but didnt and I had to complain again. They say they are finally working in a solution that isnt household specific but in the interim my work has been disrupted as I work from home. This is t a new problem but getting worse over the past few months. I would like a refund of the last month and moving forward refunds if this issue isnt addressed,

      Business Response

      Date: 07/08/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you.

      Customer Answer

      Date: 07/08/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* ********

    • Initial Complaint

      Date:07/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My *** switched from using Xfinity to Breezeline. The tech came out 6/25/25. I told him I only wanted cable set up on my living room tv. However he had to access my spare bedroom to drill in the wall. After he left, I received a bill for $5 a month? Which makes no sense because the *** is supposed to be charged, not me. I called Breezeline last week and was told he left three cable boxes and I said why would he leave 3 cable boxes for one tv? She said she would have to call me back. She never did. I contacted them again today using the online chat and was told he left 3 streaming boxes and only 2 are covered. I said I dont need streaming boxes because I have Roku tvs. She told me to bring back the extra box. I sent her a photo in my living room as there is only one black streaming box. I then go into my spare bedroom to find out he plugged one black box in (without my consent) and then also snuck a completely unopened streaming box still in the package and placed it BEHIND the spare bedroom tv to apparently upcharge me monthly for an extra box thats not even out of the box. Now they want me to bring this box back in? No. This is fraud. They should be investigated and at the least, they should come back and pick up this piece of equipment and get rid of that bill. I wonder how many other customers they are billing fraudulently for scams like this.

      Business Response

      Date: 07/07/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you

      Customer Answer

      Date: 07/07/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted. Although, I had to take matters into my own hands and travel to their office 30 mins from my house to drop off the equipment and have them fix my bill. I then returned home to find an email prorating the bill for the two weeks the unopened box was hidden in my house by their tech while I was waiting for them to contact me back about the bill (which they never did, I had to reach back out multiple times). I then had to call their ***** line to have someone delete the bill altogether after explaining all of this nonsense again. 

      Regards,

      **** ******

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am not sure who to turn to anymore. I am paying (on time) for a service that keeps on failing. I call them often, my internet is down more times than not. They apologize, tell me they will credit me and nothing ever happens. At one point I was told I was going to be credited a full month because they could tell how much it was down. I was gone for a few weeks back today and AGAIN it is down. I have been on hold for over 30 minutes and NO customer support. I work from home and this is lost revenue. They don't care to provide us with reliable service and/ or what I am paying for. I am not sure what to do. Thank you for helping me.*** Chaud

      Business Response

      Date: 07/10/2025

      Thank you for allowing us to review and address your concerns. We are continuing to remain in contact with you until the repairs are complete.

      Customer Answer

      Date: 07/10/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have been in communication with the company, who is making an effort to correct the issue (and sending a support technician next week). Meanwhile, as I write this message, my service is completely down (again). It happens everyday, and I have all incidents properly documented. 

      I am willing to work with the business to correct the issue, but won't close this complaint until it is resolved. As of today, nothing has been fixed. Quite the contrary, I continue to have issues and have to use my hotspot all afternoon. 

      Thank you for your attention and support. I am hopeful for an amicable resolution.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

      Business Response

      Date: 07/17/2025

      Thank you for allowing us to address your immediate concern. Breezeline is aware there is another issue that will be addressed at your convenience in a coming month or so. 

    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my Breezeline service in late May and returned their modem and router on May 28, 2025, using a **** QR code provided by Breezeline. I was not given the ability to choose the shipping method, carrier, address, or insurance. The last **** tracking update was on June 3, and the package has since gone missing.Breezeline never contacted me about this issue. While I was overseas, I discovered a $270 charge on my account. When I reached out, they told me it was my responsibility to resolve the matter with ****, even though I did not create the label or select the return process.I followed Breezelines instructions exactly and acted in good faith. They should be responsible for filing a **** claim and removing this charge. I am asking for the $270 charge to be removed and for Breezeline to handle the lost return through the appropriate channels.

      Business Response

      Date: 07/03/2025

      I reached a mutual resolution with Mr. ****** This issue has been resolved. Thank you.

      Customer Answer

      Date: 07/09/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:06/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since Breezeline has taken over for WOW we have had constant issues with our services. When I have spoken to the company I am given very little to no information about why we are having these constant outages or offered any compensation for the continuous inconvenience. I have lost time and money trying to deal with this issue. The monthly costs for these services to not function as they should is absurd!

      Business Response

      Date: 07/02/2025

      Attempts to contact *********** on two separate occasions have been unsuccessful. I have provided my
      direct contact number should she need further assistance. Thank you

    • Initial Complaint

      Date:06/30/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DOS Bill for June 17th- July 16th, $268. 18. We called on June 9th @ 10am on our phone and cancelled due to moving. We printed the label to send equipment back to Breezeline. We moved from our home so in no way do we owe this bill. It is broken down in a bill first to total the &****** for which we had already called and moved out with proof of moving, calling Breezeline, and letter from them with the Label to send back. This is dishonest, stealing from customers, and criminal. We are asking you to please look into this as I am sure there are many more they are doing this too as well.

      Business Response

      Date: 07/07/2025

      Thank you for allowing us the opportunity to review and address your concerns.  We will continue to monitor the account and contact you when all equipment is returned. Thank you

      Customer Answer

      Date: 07/10/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have an internet outage that happened in the last 24 hours. I've tried to contact Breezeline and only get a run-around to verify my account. My account has been on automatic payment for over 6 years. There is nothing wrong with the account.I went through their process once before when they wanted me to check out my modem. I switched it out and still no internet. I'm not doing this again. The problem is on their end and they do not want to check it out.

      Business Response

      Date: 06/30/2025

      Attempts to contact Mr. ******** on two separate occasions have been unsuccessful. I have provided my
      direct contact number should he need further assistance. Thank you

    • Initial Complaint

      Date:06/25/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Breezeline is insisting that I pay for a piece of equipment which I never received. When I switched from Breezeline I returned all of the equipment that was provided. They are claiming that because it is listed on their invoice , I must have received a Wi-Fi pod. If I had had this piece of equipment, their service might have been satisfactory instead of the yo-yo service we suffered. While I was on the phone with customer service they had me look online to see what it looks like. I can guarantee I have never seen such a device. I searched the house. It isnt here. They still insist that I have to pay for it. Them saying it is on their invoice doesnt make it so.

      Business Response

      Date: 07/03/2025

      Attempts to contact Ms. *********** on two separate occasions have been unsuccessful. I have provided my direct contact number should she need further assistance. Thank you.

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased (29 May 2025) and then moved into (9 June 2025) my new home. On 10 June 2025, Breezeline set up my cable internet access. When I wanted to set up service, they claimed fiber was not available. I left on a trip to IL on 11 June and returned on the night of 20 June. The Internet was not working at this time and at 20:30 I called for support, opting for a call back. When they called me back at 22:00, it was late after our long drive from IL and we were having dinner, so I didnt answer at this time and called the following day (~13:30 on 21 June). I got a call back from Breezeline shortly later and described my problem; the customer support agent (apparently, as I would later find out from the Breezeline tech) ignored my description of the problem, offered to upgrade me to fiber service, and transferred me to sales. They set up an appointment for Tuesday, 24 June. The agent did nothing to help my issue and made it sound as if nothing could be done without the tech. When the technician arrived on Tuesday, he revealed that my outside outlet that the broadband was plugged into needed to be reset, and that my several days without any internet could have been fixed in less than a minute had Breezeline offered any sort of customer service (as their claims of 24/7 support suggest).Today at 13:00only 20 hours after the new equipment was installedmy connection dropped again and Ive been spending the last hour trying to go through their ********** unable to do my job as a software engineer now.This company lies about their service (reliable internet) and then lies about having 24/7 customer support, with this support actually just being a 24/7 sales team who wants to upsell upgrades without doing anything to give meaningful support. This company is refusing to render the service Im paying for. My air conditioning is broken, its been 98 the last several days, and I cant research good HVAC techs/electricians without the internet.

      Business Response

      Date: 06/30/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We cancelled our internet when we moved in March. We sent our equipment back in April. We have been billed and services restarted at our old house. I want our money refunded immediately. I have tried calling twice and spent a combined hour on the phone and no one picks up. We have not used the service and it is ridiculous to even be dealing with this.

      Business Response

      Date: 06/26/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you

    Breezeline is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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