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Business Profile

Cable TVs

Breezeline

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Important information

  • Customer Complaint:
    BBB with the use of artificial intelligence, analyzed the complaints on 6/26/2024

    BBB shared the findings and recommendations with Breezeline.


    The findings appeared to show:
    Frustration: Many customers express frustration with recurring technical issues and the need for repeated repairs.
    Dissatisfaction: There's a general sense of dissatisfaction with customer service quality and response times.

    Confusion: Billing issues suggest customers are often confused about charges or feel they're being overcharged.

    Inconvenience: Service interruptions and long wait times for repairs are causing significant inconvenience to customers.


    As of July 28, 2025 Breezeline has not provided BBB with a response. 


Complaints

This profile includes complaints for Breezeline's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Breezeline has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 869 total complaints in the last 3 years.
    • 221 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my internet back in April and was advised that they would send me a box for the modem and router. I never recieved a box to send it back and my last bill tripled in price. I called them a couple of days ago and got a return slip to send the stuff back. I haven't had a chance to return everything and they've already sent me to collections. We're talking barely over a month here.

      Business Response

      Date: 06/25/2025

      Attempts to contact Ms. ***** on two separate occasions have been unsuccessful. I have provided our customer service  contact number should she need further assistance. Thank you

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The service is terrible I wasn't told when I first got service I needed recovered for each took now years later cable not working in 2 rooms being told I have to pay for more receivers plus my brothers cable in another area same city is out too he has one receiver I had cable on all TV's wth 1 receivers till now was told there was outage in area now we need more receivers ether way lies nd service not working correctly it's dicieving how they don't tell you things upfront nd even now it's one thing than another excuse for bad service

      Business Response

      Date: 06/23/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you.

    • Initial Complaint

      Date:06/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed an extra estimated $93.00 monthly with no explanation of this charge. We would call customer service and they would claim to fix it and change billing and plan. No change and huge bill every month just for internet. I payed roughly over 600 this year so far for only internet and still have had a 536 dollar bill. I called customer service numerous times to try and explain why my bill was so high and no staff could properly explain the bill to us. They were billing me over 140$ monthly for internet. Every one I spoke to said they cant help us out with adjustments to the account so I cancelled today. No payment plan is available and bill will go to collections if not payed in 60 days. Stay away from this company. They will break your bank.

      Business Response

      Date: 06/20/2025

      Attempts to contact Mr. ******** on two separate occasions have been unsuccessful. I have provided my direct contact number should he need further assistance. Thank you

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am moving from this address and trying to terminating services. I have been trying for two days but their automated system is not working. I have been on hold for more then 45 minutes and the the return call does not work. I have tried the site to cancel service but there is no option to do this action. So I am pay for a service I no longer need or want.

      Business Response

      Date: 06/20/2025

      Attempts to contact Mr. ***** on two separate occasions have been unsuccessful. I have provided my direct contact number should he need further assistance. Thank you

      Customer Answer

      Date: 06/20/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *** *****

    • Initial Complaint

      Date:06/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Breezeline has taken steps to make it actively difficult to cancel their service. In particular Breezeline has charged my elderly parents $200/month for two months since they moved and they have been unable to cancel service - we would like to at the very least have that service cancelled and ideally refund the balance since April 15th when they departed that home.

      Business Response

      Date: 06/18/2025

      Attempts to contact Mr. ***** on two separate occasions have been unsuccessful. I have provided my
      direct contact number should he need further assistance. Thank you

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Breezeline internet service stopped working on April 22nd. Breezeline was not going to be able to send out a tech to fix it until May 8th. I worked with Breezeline on the chat and by phone for numerous hours. I even purchased a new modem to try to fix the issue. The issue was not my modem, so I could not fix it. I requested service to come out prior to May 8th, and was told that that was the earliest that a tech could come to my house. Meanwhile, I could get internet service from a new provider within 48 hours. I attempted to contact Breezeline on April 23rd to cancel my service. They stated that no representatives were available and that they were too busy to cancel my service. Because I was not able to get a hold of them until May 1st to cancel my service, they are charging me for the time period from April 22nd - May 1st for internet service that I did not have. I want to repeat that my internet was not working. I was not canceling my service because I was unhappy; I was canceling it because it was not being provided to **** have record of my phone calls to WOW and Metrocast (Other names that come up when talking to Breezeline ***************** I also have a copy of the chat that said that the representatives were too busy to cancel my service.

      Business Response

      Date: 06/16/2025

      I reached a mutual resolution with Ms. ******************* This issue has been resolved. Thank you

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This compliant has been ongoing with Breezeline's services for months now. I first contacted Breezeline as they raised their rates on or about March 2025. **************** offered me to save money on my bill IF I upgraded my service to streaming TIVO. So I did. A tech came to my home, and spent most of his time complaining about his ex-wife, how she didn't make dinner & all he wanted to do was go home after working and watch "**********" on TV. It was a terrible experience having that person in my home. He then left his vehicle in my *************** to my neighbors to 'visit' him for an hour. The Escalation Team became involved at some point after I filed an *** ***ort. Not only did Breezeline provide substandard service, but they increased my bill substantially. The Escalation Team told me they would revert back to the SAME cable box service I had & I agreed. Well, they didn't do that. They provided used, old boxes that were outdated & were a fire hazard as they became excessively HOT and would simply just down. After 2 months of hoping it would get better, I reached out to the Escalation Team. A new *** said he would send out new updated TIVO boxes. That night, the 1 box simply stopped. I called tech support & was told Breezeline is shutting people boxes off if they do not upgrade to stream TV. The new boxes were hooked up on 6/11/25. The remotes simply are garbage and 1 does not have any volume control, the remote turns off if you hit the channel button. The power button does not work. The remotes are very small in size and minimal buttons. Then the internet completely stopped working, and would stop working throughout the evening. I then received an email that my bill would be increased by over $70, then another bill with another amount. It appears I have NO idea what Breezeline is going to try & charge me. This service is completely UNACCEPTABLE. The Escalation team appears to have BLOCKED me from contacting me as of 6/9/25. Its just horrific, their service.

      Business Response

      Date: 06/19/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you

      Customer Answer

      Date: 06/20/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the simple response from Breezeline Escalations Teams and want to add that this has been an ongoing matter of months. While I appreciate Breezeline handling the matter, it has been time consuming and frustrating. I sincerely hope the matter is truly resolved, and time will tell.

      It was finally resolved because two (2) Breezeline technicians came to my home, together, and tag-teamed the issues with connection and equipment issues. Issues that started in March of 2025. They were professional and courteous. After four months of ongoing issues and two FCC complaints, the 2 Breezeline technicians resolved the issues.

      I appreciate the Escalation Team assisting in the billing issues, it was frustrating and I sincerely hope it is resolved.

      Thank you for allowing to address this complaint through the BBB.

      ******* ******

       

       

       

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a service accoount with Atlantic Broadband, which was bought and became Breezeline (Account #*****************. The service provided was internet and cable television. We had multiple issues with Breezeline, including, being on auto pay that wasn't happening and getting late fees constantly. In June of last year, we had a company name ****** take 1000$ out of our account. We filed a complaint with our bank only to find out that ****** is the parent company of Breezeline. They increased our rates, claimed we were late on payments (supposed to be 100 per month autopay) and took 1000 all at once. We immediately cancelled our service. We ended up with a credit balance of 322$. They refuse to send it. First they claim we had to return the box. We did. Then they claim they mailed us a check. Last month. Today they said it would take 4 weeks to process. We have lost faith that we will ever get back our 322$ and would like for you to help. They have held it for a year. It should have interest added on, plus late fees, same as they did to us. But we would be happy to get our $322. Can you help? I have attached Jan and May statements from this year. To go further back I would have to call them, but if needed, I will.

      Business Response

      Date: 06/12/2025

      Thank you for allowing us the opportunity to review and address your concerns Ms. ********* is aware that
      refund is in process and could be 4-6 weeks or less. Thank you

      Customer Answer

      Date: 06/20/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      April

       

       

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had breezeline for three months and I've never had consistent internet coverage. I always have internet disconnect or flick in and out. When it was first installed, all the teenage technician did was play on his phone. After I asked for someone else to come, they sent him out again and all he did was the same. Things seemed to be better initially when they finally sent someone else out but issues still persist. I cannot make phone or video calls nor can I now stream anything. Additionally, they keep calling me and then saying when I call them back, they haven't called me. I would like this resolved and at least, six months worth of free internet for the amount of time, 5 days each week I've been on the phone, in addition to Saturdays, that I have had to deal with this. It's stressful and they make you wait on hold for hours.

      Business Response

      Date: 06/18/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you

      Customer Answer

      Date: 06/20/2025

      Internet still continues to have issues. Nothing is fixed much.

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:06/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern. I have an unresolved dispute with our local internet and cable TV service provider ********************** had signed a service contract agreement with our buildings management ******************************************* for new fiber optics internet service. Since I was having some internet service issues due in part to the recent internet service equipment upgrade inside our building I was offered by ********* to switch to fiber optics internet service by the Breezeline field service technician back in March of 2025. I was not made aware of any additional fees for the new equipment installation during the visit by the field ************* was I made aware that the newly installed cable tv equipment will come with additional fees for tv programming. A few months later I received invoice by the Brezeline that would indicate that I owe them $588.11 for the new service contract and installation of the new TV programming. I called the Breezeline to complaint about unjustified invoice charges and the fact that I had never agreed to such service, but was brushed off by the customer care. Supervisor from the ********************** told me that they can only remove late fees from the outstanding unpaid balance. I never signed up with Breezeline for additional TV programming or received any notification or invoices for the new services from the Breezeline. In addition to this, our building already has an existing service contract with Breezeline for the internet and cable TV. This service contract covers all our building residents for any free equipment change upgrades inside of each unit while new fiberoptic is being installed troughout our building. Breezeline cannot force individual unit owners into any additional service agreement that have already been previously signed between Breezeline and our condo Management office.I never requested from our management office to be placed on individual plan with the Breezeline . Please help me to resolve this matter.

      Business Response

      Date: 06/10/2025

      I reached a mutual resolution with Mr. ******************* This issue has been resolved. Thank you

    Breezeline is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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