Business Profile

Cable TVs

Breezeline

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Important information

Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 6/26/2024

BBB shared the findings and recommendations with Breezeline.

The findings appeared to show:
Frustration: Many customers express frustration with recurring technical issues and the need for repeated repairs.
Dissatisfaction: There's a general sense of dissatisfaction with customer service quality and response times.

Confusion: Billing issues suggest customers are often confused about charges or feel they're being overcharged.

Inconvenience: Service interruptions and long wait times for repairs are causing significant inconvenience to customers.

As of July 29, 2025 Breezeline has not provided BBB with a response.

Complaints

This profile includes complaints for Breezeline's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

866 total complaints in the last 3 years.
223 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being charged for unreturned equipment that I have returned and the return box was provided by Breezeline. I have confirmation and proof of delivery from the shipper that the box was returned to their address, but they keep billing me for the equipment. I have called 2 times and messaged them once to resolve this with no update from their side. They tell me they are working on resolving the issue then they go dark; in the mean time, they continue billing me with no visibility or communication from their end of things. I am attaching proof of the delivery of 2 things:1. Them providing the delivery of the shipping box and return label 2. Proof of the return delivery from my address to theirs Here is how to track the shipping information (shipping numbers in attachment documents) from ***** website:https://www.*****.com/*****track/Please note that Breezeline was previously known as WOW
Business Response
Date: 08/02/2022

Thank you for allowing us the opportunity to review and address your concerns. Thank you

Customer Answer
Date: 08/02/2022

I have received a call from Breezeline confirming that they received the equipment and have cleared all charges to my account. I have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************
Initial Complaint
Date:07/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I terminated my services with Wowway because I was moving and service was not offered in my location. I requested a pre addressed box,to return equipment be sent to my new address because we were moving and ended the services the day we moved out. when I spoke to a service agent they said wait 2 weeks and a box would be sent. I waited three weeks and there was still no box so I called back again. They said they would send a box to the new address and to wait 2 weeks. 3 weeks passed and still no box. Called again and they sent a box to my old address and I was able to pick it up after making arrangements with my real estate agent. I mailed the three pieces of cable equipment back and held on to the tracking number. I received a **** from Breezeline for $590.18 for unreturned equipment. Wowway was purchased by Breezeline during this time. When I called about the $590.18 invoice they said that the systems havent merged and to call back later (no date given). A month later I received another **** and I called back. They said they would escalate my claim and someone would call back. I received no call back. I called, concerned I would be sent to collections because its been 90 days. Still no resolution. I have offered the ***** tracking info as well as the phone call history showing my calls and they will not resolve this issue. I have returned the equipment. I have proof of shipment/tracking and cant get anyone else to tell me what I need to do to close out the **** and resolve this open invoice.
Business Response
Date: 08/02/2022
Thank you for allowing us the opportunity to review and address your concerns. Thank you

Customer Answer
Date: 08/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***************************
Initial Complaint
Date:07/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We've been having outage problems ever since Breezeline took over Atlantic Broadband. Our internet is out multiple times a day and recently was out for approximately 12 hours. Several of us (5) waited hours holding onto a phone to report that particular outage and when we finally connected, each was told that was the first complaint....no record of previous complaint calls? We're rural - Breezeline is our only alternative. Today internet has been in and out more times than I can keep count.
Customer Answer
Date: 08/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I had a response from Breezeline within 18 hours of contacting BBB. Today a tech arrived and found squirrel damage on the line affecting the five homes along this road. Thank you so much for your assistance - we've been trying for months to get this resolved.

Regards,

*********************
Initial Complaint
Date:07/30/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Breezeline WILL NOT LET ME CANCEL my account after taking it over from WOW. They increased my **** $15 when they took over without notice. I've been trying to cancel for 45 days. I have spent more than 10 hours on the phone with them already. The customer service reps hang up instead of transferring you. They continue to **** me and late fee me even though I already canceled three times, returned the equipment, and have not lived at that address since 6/15. I now owe $171.25 when it should be $***** for 5/7-6/8 plus that amount pro-rated for 6/8-6/15, so 25%, about $15. They told me on the phone that they would pro-rate this last ****. THEY LIED. I was told my account could not be canceled until I paid, then they told me I cannot pay for three days until it goes through billing again. I dont understand these games, I just want to pay the correct amount ($ ***** + 15) and be done with Breezeline forever. I attached my UHaul rental receipt as proof that I moved on 6/15.
Business Response
Date: 08/02/2022
Attempts to contact **************** on two separate occasions have been unsuccessful. I could not leave contact number should he need further assistance. Thank you
Customer Answer
Date: 08/04/2022
I have one missed call on Monday at 6:56. I have spent another several hours on hold attempting to return this call. The hold keeps looping me back to the main menu and I can never reach a person. The automated response tells me I have no account. I also cannot pay.Unacceptable.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******

Business Response
Date: 08/10/2022
I spoke to ********************* today and I have resolved the issue to his satisfaction. Thank you
Initial Complaint
Date:07/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay this company $135 per month for the internet service only to go out on me multiple times a day! Their hold times are over an hour long and even then they are not helpful at all! I work from home and this will affect my job if the internet is constantly going out!
Business Response
Date: 08/03/2022
Attempts to contact ******************************* on two separate occasions have been unsuccessful. I have provided my direct contact number should he need further assistance. Thank you

Tell us why here...
Initial Complaint
Date:07/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is about the most unorganized company I think Ive ever dealt with. I was sent a promotion in the mail for internet at a discounted price. I than followed everything the letter said to be able to set up service so I could than try them out. I quickly realized how bad they really are. I was given an installation date of the next day and was told I would receive a call 30 mins prior to my installer coming out. I never received this call, instead I came home to the router on my front porch with a self installation guide. This isnt really a big deal but it was strange. I than receive a call asking me to rate my technician performance his name was *******. I of course never saw a technician. I than proceed to call the company one to ask why a technician never contacted me and two to see why my Wi-Fi isnt working. After getting through their painful automated system I am put through to an actual person. The person I talked to was very confused and did not speak English very well which made things even harder. Eventually I was put on hold for 40 minutes. I than hung up and called again this time frustrated and asked to speak to a supervisor I was than hung up on. I call back a third time and speak to a nice woman who tells me she will put me through to a supervisor. But again after another 40 minutes of waiting I decided to hang up. Ive never dealt with a company that cares so little for customer support. And it is truly sad that a great company like WOW was bought out by a company that has no idea what they are doing. Im sure they will soon suffer a similar fate if they dont change the way they do business.
Business Response
Date: 08/06/2022
Thank you for allowing us the opportunity to review and address your concerns. Thank you
Initial Complaint
Date:07/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To who it may concern. I am paying for an internet service that I am forced into based on the fact there is no other competition or availability of other internet services in my area. With that they are not providing the internet speed I am paying for and idk if customer service is a law but there wait time is 1-2 hours minimum. I think the wait time is like this because so many customers are dealing with the same. I am not one to complain but ever sense they bought Atlantic broadband and merged I have had nothing but problems. I dont know who to talk to about this and I could only hope your organization can offer some solution to this issue because if not we will become a third world country before long, with this monopoly of services like this. Whoever reads this please think deap down into your own life and see how this is happening in many more ways than just the internet. This company may be too big for me and you alone to make change but somehow something needs to be done. It only gets worse from hear. My whole point of this is I am paying for a service I am not receiving and something needs to be done. Im not sure exactly how to prove when I turn my tv on or come home from work and my internet doesnt work on most days but it has been happening ever sense they bought out the other provider. I would much appreciate a response thank you .
Business Response
Date: 08/03/2022
Thank you for allowing us the opportunity to review and address your concerns. Thank you
Initial Complaint
Date:07/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged two months in a row for a service I do not have. They keep telling me its fraud division problem and it will be taken care of. Its Been well over a month of calling them for results. They owe me over $300. I am a senior citizen and rely on my every cent to get by.
Business Response
Date: 08/03/2022
*********************** is not a customer of ours. Thank you
Initial Complaint
Date:07/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For about 8 months we have had awful internet issues. Its constantly going in and out. I was working from home for a couple months and unable to do my job due to these issues. My kids were unable to reach me on a few occasions from their phone when home due to the internet going out so much. We have called multiple times to breezeline and they have come out and said resolved only to continue with issues. I have asked for a discount bc we are paying a ton of money a month and not getting the service we are paying for- they give no discount and said they will send someone out again . Again, nothing gets resolved. We can hardly watch tv bc the tv goes in and out. Cant use our Peleton we paid so much money for bc that connects to the internet bc of these issues. We have called at least 15 plus times with issues and all they do is say someone will come look at it. Sometimes they do (but nothing gets fixed) and sometimes they dont show up
Customer Answer
Date: 07/27/2022
Breezeline ************ info
3 *****************, Suite 200
******, ** 02169

Phone # ************

Business Response
Date: 08/03/2022
Attempts to contact ********************************* on two separate occasions have been unsuccessful. I have provided my direct contact number should he need further assistance. Thank you

Customer Answer
Date: 08/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have received a message from Breezeline regarding this complaint. I have also called and left them a message in return. I do not have service on my cell phone where I work which is why they had not been able to reach me. But I left a message for them this morning.

Regards,

*********************************
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After WOW internet was purchased by Breezeline we started to have frequent and persistent internet connection issues. I spent a lot of time with tech support but was unable to resolve the problem. They offered to send a technician to our house to investigate and I accepted. The technician did not show up at the specified time, so we started a contract with **** to replace Breezeline.On July 7, 2022 a technician from Breezeline showed up (not the date we scheduled) at our house. He inspected the internet wiring in the basement/outside and ensured our connection was working. He left, and a few hours later the internet went down again.I canceled our Breezeline account two weeks later (after switching to ****). On my final **** there is a $50 "Installation" fee from July 7, 2022. I was never informed that the technician visit would cost us $50. I have been unable to reach Breezeline to settle the issue. They have already taken the $50 from our checking account using auto-pay for our final ****. I would like the $50 refunded.
Business Response
Date: 08/01/2022
Attempts to contact **************** on three separate occasions have been unsuccessful. I have provided our contact number should he need further assistance. Thank you
Customer Answer
Date: 08/01/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Please attempt to contact me again or provide a number for me to call. I see the three calls in my phone records coming from ************. I did not answer this number initially because I thought it was spam/marketing. Thank you.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Tyler

Business Response
Date: 08/03/2022
Thank you for allowing us the opportunity to review and address your concerns. Thank you

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Breezeline is NOT a BBB Accredited Business.