Reviews

This profile includes reviews for Stop & Shop Supermarket Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Stop & Shop Supermarket Company has 78 locations, listed below.

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  Stop & Shop Supermarket Company

  1385 Hancock St Quincy, MA 02169-5103

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  Stop & Shop Supermarket Company

  1137 State Route 34 Matawan, NJ 07747

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  Stop & Shop Supermarket Company

  8301 Professional Pl Ste 115 Hyattsville, MD 20785-2351

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  Stop & Shop Supermarket Company

  59 Long Pond Dr South Yarmouth, MA 02664-4161

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  Stop & Shop Supermarket Company

  575 Greenwich Ave Warwick, RI 02886-1814

Review Details

• Review fromLisa D

  Date: 09/13/2024

  1 star
  Manchester Connecticut stop & shop a male manager of the front end self checkouts was so rude to me the gum was marked at the register I was paying at the wrong price when I asked for it for free he told me it's the right price at the next register but I said I'm not at that register so I thought I was getting it for 349 it wasn't the money it was his attitude and I had to get the manager over there to do it and then at that point I was so ****** I will never stop there again I mean who did this guy think he was in front of everyone in that thing making it look like I was being cheap for $3.49 no it was supposed to ring up at 3:49 and rang up at 379 there's rules about that kind of stuff and you know what he should have just given me the money right there and then corrected the sign instead he was being a total jerk in front of everybody even my daughter said what is this guy's problem my God it was horrifying I will never shop there again and it's a shame cuz their pharmacy is amazing

• Review fromPam L.

  Date: 09/01/2024

  2 stars
  Have bought bag of Seedless Navel oranges, stop and shop brand and oranges have seeds in all oranges, the bag explicitly advertises SEEDLESS. This has happened with every single package I have bought in the last year!! Why sell them as seedless when the are not???

• Review fromDana G

  Date: 08/13/2024

  1 star
  They don't honor there deals even if there is a tag in place, that is false advertising. More than half the time they have moldy fruits on sale in which is a health issue. There bathrooms are unsanitary. The stock is hit or miss on a regular basis. And the staff are unhelpful and rude, mostly minimum wage I get it but customers matter.

• Review fromSonya L

  Date: 08/10/2024

  1 star
  Brookline Stop & Shop - to NOT discriminate as certain behaviors are clearly learned, from managers to associates need in-person training sessions [not computer training] from either a strong ********************* or an outside source.At this store location there is entirely too much inappropriate behavior [a variety] that has occurred over a long period of time. Some of the ways associates have handled it are by quitting while others just ignore it. Some report it to the store manager or department supervisor while some associates talk amongst themselves trying to figure it out.But what happens when the egregious behavior and misconduct is coming from a supervisor? What happens when management is made aware? To add insult to injury the associate who needs the job faces the supervisor who has faced NO repercussions for their inappropriate actions.They face, as do the store customers foul body odor, very bad breath, and dirty disheveled clothing.A PERSON DOES AS THEY HAVE BEEN ALLOWED TO DO - THE OVERALL BEHAVIOR IS NOT NEW. It has not been addressed. There is little wonder why persons like this WILL act in any disrespectful manner they choose. If after a slap on the wrist management "expects" a change, wrong. It'll never happen on anything more than a temporary basis.Sadly, the most injury/insult at this location occur to females, and specifically those thought to be a bit more vulnerable. Stop & Shop as company really needs to look, really needs to invest, really needs to hear and listen and sort fact from fiction. There are some good folks working for them, there are others who come off abrasive because it is how they are treated, there are some clear rotten apples and then there are those who are vulnerable. STOP fostering an environment for hurt. You do not know what any individual has been through. If any person feels in fear or someone else tells you that is the case- hear and receive that with the right measure of what to do next. WAKE UP

• Review fromPrincess H

  Date: 08/02/2024

  1 star
  Very rude cashiers and the manager ******* is no better. I cant believe it. My dad shops at stop and shop for years. I forgot my lunch heading to work and I stopped to buy something there. They were so rude. I left the items and walked out. They were laughing at my inconvenience and the questions I were asking. Cant believe it.

• Review fromShari S

  Date: 06/25/2024

  1 star
  I could not reach management when I was in the store. The manager's name was ******** and they called her to the customer service desk at least twice. She was "too busy unloading trucks" to respond to the request. **** interacted with me and was frustrated that I would not accept his reasoning related to a purchase that I was attempting to make in which the advertised price was the not the price that was ringing at the register. This was approx. 5:30 pm on Sunday June 23rd 2024 at ******************************************. **** walked off several times, shrugged his shoulders and when asked for appropriate resolution to my concern, said " I don't know what to tell you." I asked if I could speak with the manager and he said "you'll have to wait until she is finished with the truck. I asked how long that could be, in order to manage my expectations and make an informed decision. Flippantly he shrugged and sped off in the other direction, turned hi back to me and said " I don't know!" I asked if it would be an hour, half hour - could he give me a time frame. Annoyed he responded similarly. He did not care to listen or address my concern. Based on the leader ********'s actions, it's clear she did not care either. I am shocked at the way this matter was handled. Other than *****, the cashier who attempted to help me, I can see that customer service, basic respect and polite communication is utterly lacking. I found **** to be dismissive, flippant and rude. Upper leadership needs to address the way this store is managed and the team that is within it. Furthermore, pricing needs to be reviewed. If the item is presented in store and online as $18.99 it needs to be sold for that price. **** was insulting, insinuating that I was looking at the wrong store location website & tried to get rid of me when I showed him that the discount applied to the ************* location and dismissively said I need to check the website for the rebate - all lies and falsehoods to get me to leave him alone.

• Review fromAllan M

  Date: 06/05/2024

  1 star
  Be careful with some of their products that they have especially the fried chicken. I had gotten it A few weeks ago, along with some potato salad, and I cant even begin to express the vomiting that A few hours after eating it. Vomited for two days in a row I brought the chicken back and the potato salad with my receipt. Spoke to the Store clerk. I was told I would get a refund back on my credit card. It never happened. They made me go through all these steps. They took my receipt. They took the chicken and the potato salad stated that I would receive my money back onto my credit card within 7 to 10 business days and never happened. I had to file a dispute with my credit card company and even to this day now they are still giving my credit card company a hard time it was only for $11 but still the whole tragedy of vomiting for two whole days, I shouldve asked for $10,000 and gone to an attorney. Be weary of their products and always always check the expiration date a lot of there refrigerators in the freezers leak and the food is not always frozen especially if youre purchasing something thats meat and it has to be cooked fully , very careful. Please be very careful with their fried chicken. I dont know what was in it, but I was so so sick and they dont even care.

• Review fromweiting l

  Date: 05/28/2024

  1 star
  I am writing to complain about an unpleasant experience I had at your ************************************************************************** MAY 28,between 6;30 pm and 7;10 pm. While using the self -checkout, I scanned two boxes of milk,but the machine only registered one. When I asked for assistance, the employee who helped me was unfriendly and accused me of not scanning both items correctly .Despite my explanation ,she insisted that I WAS wrong and suggested I was trying to steal, which was incredibly upsetting. Her behavior was unprofessional ,mean.This incident has left me with a very negative impression of the store.

• Review fromTheodore K

  Date: 05/12/2024

  1 star
  On April 4,2024, I verbally complained to Stop & Shop, *******************************, **, assistant mgr. ********. (denied having first name or business card, nor knowledge of the stores mgr., not on duty, nor contact information for said individuals beyond his authority).My complaint involved a store wide disabled digital checkout system including the hand scanner and the register self checkout. While attempting to grocery checkout, I encountered repeated stop, request a store associate, which occurred repeatedly over approximately 45 minutes involving store associate intervention on each and every occasion. My complaint involved lost time, shopper inconvenience, and risk of health secondary to refrigerated items now approaching room temperature. **********************, witnessed by 2-3 other store employees including waiting disgruntled customers, explained, was aware of the deficiencies, but was unable and incapable of resolving said issues. On successive occasions since, I believe I have been the target of discrimination violations including checkout cart checks, sudden mid shopping disabled digital hand scanners, and random cart auditson every shopping occasion including 5/11/24. During these audits, without evidence I have accused of being a thief who has stolen items and was being searched witnessed by other shoppers and employees. After weeks of humiliating audits, employee accusations, and deformation, yesterday, during my fourth consecutive audit, I requested manager assist, ********************** responding. I disclosed the above events. Again, ********* responded he was helpless in stopping the deformation and the continued harassment. After asking how to resolve and stop these events, ********************** said, You can do whatever you want!. Risking food contamination and continued violation, I asked if I could leave without purchase (over $500 spoiled items), and at approximately 4 pm, I left, without food, angry and humiliated.

• Review fromVictoria M

  Date: 04/29/2024

  1 star
  I placed an order on the stop and shop app on April 10th. The order came out to $99.15. During checkout, I swapped the name on my account from mine to my boyfriend's. I received the email saying I paid for the items along with an order cut off if I needed to edit my order. Fast forward, we never received the groceries but the money has been taken out of my account. I called them and they said they do not do that, but I see otherwise. Weirdly enough, the past orders on my app aren't even showing after receiving access back into the account. I would really appreciate a refund or a way for this order to still be processed. I have the order # and the proof showing I paid on the email.