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Business Profile

Grocery Store

Stop & Shop Supermarket Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Reviews

This profile includes reviews for Stop & Shop Supermarket Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stop & Shop Supermarket Company has 78 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 44 Customer Reviews

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    Review Details

    • M. Phillips

      Date: 08/03/2022

      I shop the ************, ** Stop & Shop. Today there was a recall on the ** Changs *************** frozen item. I received an email in regards to the recall stating that I could return to my local store to be credited a refund. Also, that if I hadnt used the product or if there was any under portion of the product I could return it to the store as well. While shopping today I requested the refund for the recalled ** Changs *************** that I purchased 3 weeks ago. The customer agent asked me if I had the receipt. I told her not on me but there is proof of purchase which can be found on my Stop & Shop account under past purchases if she take a moment to review it. She decided to call over the manager **** to assist. Once **** arrived and after hearing my situation he decided to not offer a refund because I didnt have the receipt. I expressed that I didnt have the receipt on my person and that this purchase was made 3 weeks ago. And that there is record of proof of purchase of this specific item on my Stop & Shop account. To which he still declined very sarcastically and with much attitude. This recall is for a potential allergen. Id love to have some type of resolve even if its just monetarily. I dont believe I should have to pay for something that is a risk at no fault to mine. His poor managerial decision customer service could put my family and others at risk. Although, this location is closest to me, I think its worth it to solely do my shopping at ShopRite or WholeFoods going forward.

    • John D

      Date: 07/29/2022

      I have been shopping in the ********* store for years, since it opened. Over the past couple of years, the store quality and service has declined dramatically. Of late, the only reason to continue shopping there has been the convenience of the self-checkout. The convenience has since disappeared. The last FOUR times that I shopped in this store my checkout has been delayed by an AUDIT. I understand the reason for the random audits, but there has never been a time when an audit revealed that I missed scanning an item. The constant audits defeat the purpose of the self-checkout. I have discussed these om the company's survey ************* with no resolution. Because of the I have shopped at Stop and Shop for the last time.

    • Julie E.

      Date: 07/26/2022

      I am so sick of this store . I live in ****** . The store Is horrible . The freezers have been broken for years now along with the front door that slams in your face or doesnt open . Every time I buy something in the freezer its always freezer burnt. Last night I bought the bread that was on sale . Went to make lunches today for my daycare children. It was all mold . Last week bought tomatoes on sale . Had to throw it all out . They were bad. Lately I started to drive to Market Basket in Bourne . What a difference. The prices are a lot better . Stop and Shop prices are high robbery. The workers are all polite and dressed properly. No cashiers playing with their phones at registers . I never write reviews nut Im so sick of this store . We seriously need a Market Basket in ****** but we know how your company pushes it out . **************

    • Richard M

      Date: 07/23/2022

      I live in ********* ** and shop at the ******* Street store for convenience as it is only about 2 1/2 blocks from my house. THE PRICES are OUTRAGOUS, the service is HORRIBLE, and management has no clue of whats going on in his store. I called Corporate yesterday and filed 4 complaints will keep you posted

    Stop & Shop Supermarket Company is NOT a BBB Accredited Business.

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