Complaints

This profile includes complaints for Giri Hotel Management , LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Giri Hotel Management , LLC has 31 locations, listed below.

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  Giri Hotel Management , LLC

  2300 Crown Colony Dr Ste 203 Quincy, MA 02169-0902

• 

  Giri Hotel Management , LLC

  452 State Highway Bar Harbor, ME 04609

• 

  Giri Hotel Management , LLC

  145 Jetport Blvd Portland, ME 04102-1990

• 

  Giri Hotel Management , LLC

  719 Main St Ogunquit, ME 03907-3013

• 

  Giri Hotel Management , LLC

  17 Post Rd Wells, ME 04090-3807

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked in to this motel on **** 23. We got there later that evening. So on arrival checked in, put our luggage in the room and of course the kids wanted to go to the pool. So we headed to the pool,my daughter would not even swim in the pool because the pool was dirty. So I stayed with one of my grand children. My daughter went back to the room to tried to give the little one a bath tried but the bath was filthy. We then left the motel to go see a friend of ours. We came back. It was kind of late. So when we came back, it was time to put the kids down. There was a smell in the room so at that point it was kind of late to ask them to change room so Friday morning my daughter was brushing her teeth in the sink the sink was leaking, the carpet was coming apart against the wall very filthy. I then went to the desk to make a complaint told her I was not satisfied with the room. We were supposed to stay there on the 24th that Friday I asked her to change room, but remembered that I had been there before and basically the rooms are all the same so we chose to check out before checkout time on Friday morning the 24th , so when I checked out we had stayed there only on the 23rd. She also charged us for the night that we did not stay. I asked her to refund me my room and she said she would not do that because I chose to leave. I then told her I chose to leave because your room is ****** , she then responded. I am not refunding your room because you chose to leave we could of given you another room. But I explain to her that I will gladly pay for Thursday the 23rd but I am not staying here for Friday so I need for you to refund me my room. She said she wouldnt do that and was not very pleasant about it. So all Im asking is that maybe somebody goes to check the motel to make sure that it passes code, because as I see the place is very filthy and they should be investigated. And I want them to refund me my room for Friday the 24th which I did not stay and should not have been charge for the room of $ *****

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 10th, I erroneously made an online reservation for Oct 4th, 2022 at Port **************************** Kennebunk for $198. The following day, Sept 11th, I realized that I made this in error as I was attempting to extend my reservation at another hotel down the street with similar name. I immediately reached out to ************ spoke with the manager, *********************, explaining my dilemma and that it had not been 24 hours yet and the reservation was a month away. He refused to cancel nor give me my money back. I asked who his manager was and he said Choice Hotel, call them. I asked for the owner's name and he refused to give me that information as well. On Sept 12, I contacted my bank requesting a stop payment, but the charges had not been processed yet. A week later they said they could not because of **** policies and their commitment to the vendors. Then I reached out to Choice Hotels **************** (Claim # *************, who stated another week later that it was out of their control, truly could see why I am so upset but sorry it is up to the chain owner to issue the refund and HAD I paid another $30, with free cancellation reservation, I could have cancelled it and got a refund!! Thank you in advance for your time.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to hotels.com about the problem Im having with Best Western Plus Executive Residency ******** but didnt get very far. I had booked for a king sized bed suite with a kitchen and accessible bath tub room, and I wasnt given what I paid for. I was originally given a standard room by the hotel clerk (who turns out to be the manager, ****** *******************), and had to go back down with my boyfriend to tell him he gave us the wrong room. He proceeded to tell me there were no king sized beds available. I asked what about suites? Only double sized. I let him know I needed an accessible bath tub, like I ordered (I have a disability and have been struggling to stand for prolonged periods of time with showers), and he didnt care at all and merely replied, I dont know what rooms have what with showers and baths. & also told me theres no difference between a suite and standard room other than there being a table and kitchen. Thats a blatant lie. A suite resembles a mini apartment whereas a standard always typically has just the beds and the chair and the tv and desk and thats it. I contacted hotels.com customer service and they tried to advocate, but he was unwilling to do much other than provide a $11 refund. Im paying over $200 for a room I am not receiving. He didnt even communicate it to me when I got there. He put me wherever he wanted and made me chase him. How is that customer service? I have a disability and asked for an accessible room and still, I was not accommodated. I was not given a single thing I had booked for and I am appalled and disgusted by how Im being treated. Not to mention the entire room wreaks of nauseating cig smoke whilst this is supposed to be a non-smoking room. This seems to be consistent behavior from him because the ****** reviews for this location are awful. They claim he does this all the time where he has certain rooms displayed for booking, only to trick you into another room that does not compare. Thats fraudulent.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****, hotel manager approved a one night refund on 8/17 at roughly 2pm via phone due to accommodations being less than advertised. She claimed ***** *** would refund on Thursday August 18 when she got in the office at 1:30pm. We checked out and have witness (*********************) to my husband confirming with the front desk we would get a one night refund. Staff said yes, so we left and checked out. Called today (8/24) to see why refund wasnt processed and told by ***** *** that it would not be since it was a Expedia prepay. That was never explained during original request for refunded or confirmed refund when checking out. Hotel owes us the cost plus tax of one night.