Complaints

This profile includes complaints for UniFirst Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UniFirst Corporation

  68 Jonspin Rd Wilmington, MA 01887-1090

• 

  UniFirst Corporation

  15 Industrial Park Rd Keeseville, NY 12944-2936

• 

  UniFirst Uniform Services

  201 Murphy Dr Maumelle, AR 72113-7636

• 

  Unifirst Corporation

  104 N 14th St Phoenix, AZ 85034-1191

• 

  UniFirst Corporation

  3485 E Golf Links Rd Tucson, AZ 85713-5316

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern at the Better Business Bureau:I am filing a formal complaint against UniFirst Corporation regarding deceptive sales practices, poor service delivery, and unjustified billing.Nature of the Complaint:On May 7, 2024, I began service with UniFirst after being contacted by **** *******, a UniFirst representative. During our conversation, I was explicitly told there was no contract and that my signature was only required to authorize the start of service. At no time did Mr. ******* clearly explain that this was a binding contract or provide full details about the service agreement.Initially, UniFirst provided bi-weekly service, but after the first month or two, their visits became inconsistent, and eventually stopped entirely in April 2025. Despite several requests for specific items, nothing was delivered. UniFirst continued to bill us for services and products we never received.We made several attempts to resolve these issues by calling UniFirst. Each time, we were told someone would stop by to pick up uniforms or address our concerns yet no action was ever taken. The last payment we made was in March 2025, totaling $400, for subpar service and unfulfilled ********* make matters worse, after several months of no service or communication, UniFirst suddenly demanded a payment of $11,000 and hired a lawyer to pursue this amount, despite their failure to deliver on the agreed-upon services.Desired Resolution:I believe UniFirst engaged in misleading sales tactics, failed to perform the services as promised, and is now pursuing a financial obligation I never knowingly agreed to. I am seeking:A full investigation into UniFirsts billing and service records for my account Immediate release from any alleged contractual agreement Cancellation of the $11,000 demand A refund or credit for any services billed but not rendered

  

  Business Response

  Date: 06/23/2025

  At UniFirst, we take customer concerns seriously and remain committed to delivering reliable service and maintaining strong relationships with all of our clients. We make every effort to resolve issues when they arise and do everything we can to support our customers and preserve our business partnerships.
  
  Regarding the situation with Mr. ******** ***** and the Stop and Stance account, we understand his concerns but must respectfully clarify the series of events.
  
  The **************** Agreement in question was signed by our representative, *** *******. Mr. ***** stated that my sales manager, *******, was present at the time of signing. While she does recall attending a meeting at the business location, she does not remember being present during the actual signing of the contract. The agreement itself was clearly labeled as a **************** Agreement. If ******* had been present at the signing, she would have reviewed the terms in full, as is standard practice.
  
  This account was scheduled for weekly service, which is typical for uniform programs. Our long-tenured ************* Representative confirmed that deliveries were made consistently and that he had regular contact with ******** during his visits.
  
  Unfortunately,the account experienced repeated service suspensions due to non-payment. During this period, our office staff and service department made several attempts to contact Mr. ***** to discuss the outstanding balance and resolve the issue.While those efforts were ongoing, our sales team reconnected with Mr. ***** regarding additional products he was interested in adding to his service. These items were ordered but held until a partial payment was received, at which point service was reinstated.
  
  After that reinstatement, no further payments were received despite continued outreach. Our records do not show any calls from Mr. ***** disputing charges or voicing concerns regarding deliveriesonly notes reflecting our attempts to collect on the account. When no resolution was reached, a final legal notice was sent, requesting action on the past-due balance. With no response, the account was deemed in breach of contract due to continued non-payment.
  
  As a result of this breach, the account incurred charges related to the outstanding balance, unreturned merchandise, and contract damages tied to the remaining term of the agreement. We are still willing to work with Mr. ***** to resolve the matter, including reviewing the possibility of waiving charges for any returned merchandise.
  
  We regret that this situation could not be resolved more cooperatively, as we value every client and take pride in maintaining transparent, respectful business practices. We remain open to communication and will continue to prioritize professionalism in any next steps.
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent our uniforms from this company. Every time we try to get in touch with our sales **** we have to call the main office, where the call goes to a representative. The representative does not actively listen, and we have to repeat ourselves so that he can take notes and get it to the right person to call us back. No one ever calls. We have been with this company for 4 years now and have had nothing but trouble from the start. We have the documentation to back it up. The only reason we have been with them this long is because at the location we were at, they were the only company that would come out there. Now that we've moved, we can get out of this mess. We have uniforms that are supposed to be replaced because they have stains on them, but they do not replace them; they wash them. Our policy for our employees is that they are not allowed to wear stained uniforms. We have sent employees home because of their stained uniforms. This week, we found out it is not their fault. Our driver takes the ones that he thinks he can wash out of the replacement bin and tries to wash them because he is on commission, and if he replaces too many items, he will be dinged and will not get his commission check. We met with ****** on Tuesday, and he stated that he would release us in 30 days, but now they want to try to work it out. This is a joke. I would give them a negative rating if I could!

  

  Business Response

  Date: 06/13/2025

  Mr. Haire,
  Thank you for sharing your
  concerns and for your business over the past four years.
  
  We’re sorry to hear about the
  frustrations you've experienced. It’s clear we fell short of your expectations,
  and we regret that our service led to this level of dissatisfaction. We
  appreciate your patience and understand your decision to move on.
  
  Our Branch Manager met with
  you earlier this week, and we're glad you were able to speak directly and agree
  to part ways on good terms. We value your willingness to find a resolution.
  
  At UniFirst, we take pride in
  the service we provide. While we may not always get it right, we stay committed
  to our core values: Customer Focus, Commitment to Quality, and Respect for
  Others. We appreciate the opportunity to have worked with your team and wish
  you continued success.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am writing as I had to cancel my account with Uni-First due to them overbilling, under-shipping, and incorrectly shipping our weekly products. We spoke with the driver, and customer service **** and received no assistance. We started out with a driver who was very good and we had no issues, Once a new driver took over, it was problem after problem, When we first signed up, I was also falsely mislead about our cancellation options. I specifically asked if we were not satisfied, could we cancel and I was told yes - of course. The contract was a formality he had to do for his boss. This is very shady and unprofessional salesmanship.I sent many emails requesting a cancellation and my final bill, I did finally receive an email stating this was my final bill and I paid it completely.I am now being harassed by any attorney and an arbitrator asking me to send 1000 for remediation services and an attorney bill over over ******! This has to be the most underhanded company I have ever dealt with and they need to immediately re-train their sales staff and customer service team. I want a letter stating my account is closed and no further action will be pursued or I will attain my own legal representation.They need to be held accountable for their actions and help their customers with issues so things do not progress this far. I tried and waited for them to get our deliveries right, but they did not deliver on their goods/services so why would I keep paying for their services and keep an account open like this.Please assist me.

  

  Business Response

  Date: 05/19/2025

  We appreciate the opportunity to respond to the concerns raised regarding our service to Ms. ******* After reviewing the account, we found that there was an outstanding balance, prompting our team to make multiple attempts to contact Ms. ****** between August 6, 2024, and September 17, 2024. On October 9, 2024,Ms. ****** requested cancellation of service via email.
  
  We'd like to clarify that our records show an agreement was in place, which was discussed with Ms. ****** and sent for her records. Despite our efforts to resolve the outstanding balance, the account was ultimately sent to our attorney for breach of agreement.
  We strive to provide excellent service and appreciate feedback from our ************ this case, we believe our team made reasonable efforts to address *********** concerns and resolve the issue.

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  You are incorrect. Please see email below that shows my final bill after I requested it several times. It was sent after a month of asking. This bill was PAID IN FULL. Check your records. I have attached the invoice and proof of payment from my bank.

  Email below:

  Good afternoon Faith,
  
  I attached the final amount due for *************** Rest./Bar account, and the account is now closed. Because the account is four months past due, we do need to receive payment by Friday, Nov. 1st, 2024 or the account will have to be turned over to an attorney.
  
  Thank you,
  ******
  
  ****** *******
  Customer Service Representative
  
  **********************
  ***********************************************************************
  ************
  *******************************************************************
  
  
  
  
  
  From: Faith <****************************************>
  Sent: Monday, September 30, 2024 7:45
  To: ****** M. ******* <***************************************************************>
  Subject: Re: Statement
  
  Hi ******,
  
  Please cancel our account effective today and please send me the final bill. 
  
  Thank you
  Faith

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Faith

   

   

  

  Business Response

  Date: 05/22/2025

  Our team is dedicated to delivering exceptional customer experiences through outstanding service and support, and we appreciate the opportunity to respond to Mrs. ******** concerns. We understand that the change in drivers may have caused disruptions and apologize for any inconvenience this may have caused.
  
  As evident from our email correspondence, our representative, ******* ****,reached out to Mrs. ****** on multiple occasions to discuss her concerns and provide her with the necessary information to facilitate a smooth cancellation process. Unfortunately, we were unable to come to a resolution before proceeding with the demand letter as per our standard procedures.
  
  We value Mrs. ******** feedback and would like to assure her that we're committed to providing excellent service to our customers.  

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  You are not saying anything new here. The account was paid in full. Are you denying that? Are you denying the email I received stating the FINAL amount due and the fact that it, again, was paid?  If you have such amazing customer service, then why did we have such a horrible experience? Why did no one assist and fix any of the issues? Let me be clear, we paid you in full and that is all you will ever receive from us. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Faith

   

   

  

  Business Response

  Date: 06/10/2025

  Mrs.******,
  Thank you for your continued communication.
  We understand your frustration with how this situation was handled and regret that your experience fell short of expectations. While our intent was to resolve matters through earlier outreach, we recognize that the outcome caused additional frustration.
  We appreciate your feedback and take it seriously.

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

  Thank you for your response, but yet again, you are not saying anything except you are sorry. I paid the final bill and want this matter closed.
  
  Regards,

  Faith

   

   

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A person came in to my store and to talk to me about their service I told him that I would talk to the other owner he kept insisting so I said yes we will do business with you. He came back and had some paperwork with him , he didnt explain it to me he just had me sign . 2 weeks later I told him that I was not going to do business with them but he had me talk to the manager and they admit he price so I said okay. But when they delivered the rags and mats I was no happy with it because they didnt work for me and the mats not what I wanted so, I called them and last week and they told me that I couldnt cancel because I signed a 5 year contract I had no idea I told him that no one explained that to me. He said its a legal document so we will continue charging you even if you dont get the service. And Lon Tuesday they try to deliver the service and I denied it. Every time they bring me something I sign for payment authorization and I didnt sign a few days later they sent me the invoice signed from who know who. I contacted them and told them that the was not my signature and why would they do that sign for me that thats droid. So they reimburse me. Then a Few days later they send me the buyout contract for the amount ******** I really need help Shwn is the person I talked to and he wont help. We are a startup business and our budget is limited and thats something I explain to them in the beginning.

  

  Business Response

  Date: 05/07/2025

  We appreciate the opportunity to resolve Mr. ********** concerns. At UniFirst, we prioritize premier customer service and strive to ensure our customers are satisfied. We understand Mr. ********** frustrations with our previous interactions and acknowledge the issues he faced.
  Resolution:
  After a thorough discussion with our team member, we agreed to continue servicing Mr. ********** business bi-weekly with wipers and air fresheners. This will keep invoices within the $20-$27 range, aligning with his current needs and budget. We recognize Mr. ********** desire to grow and expand our services in the future, potentially including uniforms and additional items.
  Key Takeaways:
  Mr. ******** appreciated our team members personal visit and conversation, feeling heard and understood.
  We acknowledge the miscommunication and dissatisfaction caused by our previous representative, who is no longer in his role.
  We're committed to providing excellent service, listening to our customers' needs, and ensuring their satisfaction.
  By working together, we've reached a mutually beneficial resolution that addresses Mr. ********** current needs. We're dedicated to building trust and delivering premier customer service moving forward.
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for Unifirst they was supposed to to come every 2 weeks they started coming every week and billing me weekly I called Unifirst multiple times and they assured they would get it fixed and issue credit which never happened and now now its a ongoing issue they come whenever they want they know we open at noon and close at 8 and continue to bill me for services Im not receiving this have been ongoing Ive called the company multiple times and they say the manger Brain will call me back to fix this issue and hasnt

  

  Business Response

  Date: 04/18/2025

  At UniFirst, we're dedicated to delivering exceptional service and support to our valued customers. We're proud to prioritize their needs and work tirelessly to ensure their satisfaction. Recently, we've been working closely with ****** *****, the owner of ************ In, to resolve a concern he brought to our attention.
  
  Through two thoughtful conversations, we've gained a deeper understanding of the issues at hand, including the timing of our visits and a disputed amount related to our rental products. We understand how important it is to get things right, and we're committed to making it right for our customers. Although our ************* Manager was unavailable this week, our team has worked diligently to gather information and clarify the situation. Our records show that service was suspended on March 21st, 2025, prior to this claim, as the account was being reviewed for collections.
  
  We're thrilled to have reached a mutually beneficial resolution with *** *****:
  We're releasing him from the agreement without any penalties
  We're applying a credit to the disputed amount for the period when our service wasn't delivered as expected
  
  ******** has expressed his gratitude for the resolution and appreciated the effort we made to listen and address his concerns. At UniFirst, we're passionate about putting our customers first, striving for quality in everything we do, and treating others with respect. We're committed to building strong relationships and ensuring our customers feel valued and supported every step of the way.
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doing handyman work for unifirst and the head manager kept showing up at my home unannounced and it made my wife feel very uncomfortable he also owes my buisness money for keeping merchandise stored at my home and refused to pay me lrhe storage cost and was super inappropriate his name was ibn

  

  Business Response

  Date: 04/08/2025

  Thank you for reaching out to us regarding the complaint filed against UniFirst. We appreciate your time and the opportunity to provide our perspective on the matter.
  
  After investigating the issue, we've found that Mr. ****** ******* was a handyman we hired in early March to install dispensers for new accounts. Although ********** completed one job for us, we ultimately decided to work with another handyman due to concerns about his pricing and reliability.
  
  We did meet with Mr. ******* at his residence to retrieve the remaining batteries and dispensers, and we can confirm that all payments due to him for his work were made in full. Our office administration team has documentation of the receipts and payments.
  As a company, we're committed to maintaining high standards of professionalism and integrity in all our interactions. We're dedicated to building strong relationships with our customers, vendors, and partners, and we believe this incident has been handled in accordance with those values.
  

  Thank you again for your attention to this matter. 

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** had multiple issues with this company and discrepancies when it comes to billing over the years. They will some times forget mats, toilit paper, sanitizer, soap, and paper towels. The one time I had too much product on hand and said I didn't need there services they insisted I pay anyways stating my agreement is a rental agreement. Been a customer for 5 years, possibly longer, but wouldn't recommend as there are less expensive more reliable options. Some times they just leave the things outside and neighbors take them and you'll end up paying anyways. I litteraly asked to skip one service, as I had been double billed in the past and things just snowballed with no help for a customer.

  

  Business Response

  Date: 03/27/2025

  We appreciate the opportunity to address and resolve the concerns raised by Mr. ******* ********, owner of *************. Below, we outline the resolution reached:
  Mr. ******** initially contacted us to request a temporary halt in service due to sufficient inventory and to request a credit for the current invoice. He also shared past frustrations with incomplete deliveries.
  Our dedicated Representative took the time to explain the rental program and billing structure, which Mr. ******** acknowledged and appreciated.
  To resolve the issue, we offered a one-time courtesy write-off of the invoice dated 3/24/25 and allowed Mr. ******** to use the current inventory until the next scheduled service. Mr. ******** accepted this solution and expressed appreciation for our willingness to listen and assist.
  At Unifirst, we take pride in delivering unparalleled customer service, ensuring our customers receive the highest level of care and attention. We value Mr. ********** loyalty and appreciate the opportunity to demonstrate our commitment to customer satisfaction.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Vinces Pizza

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was driving in ******* and a truck (who I video recorded) was speeding so fast it threw a rock and shattered my windshield. I called corporate 4 times and no one helped. I emailed and no help no wrote on ******** and no one helped. They even laughed at posts. I want a refund to repair my windshield from your trucks damage. I have video of you want

  Customer Answer

  Date: 03/09/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 03/17/2025

  Thank you for reaching out to us about the incident involving our truck in *******. We apologize for the damage to your windshield and any frustration caused by the lack of response from our team.
  We take situations like this seriously and are committed to making things right. We have escalated this matter to our *************** team,who will review and handle it accordingly.
  Thank you for your patience and cooperation.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  You have only stated you will look into this.  I do not believe the case is closed until I receive the refund for the repair. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 03/27/2025

  We have thoroughly reviewed the complaint filed by Mr. **** **********, and our Third-Party Administrator (***) has completed a comprehensive investigation. Unfortunately, we were unable to find any evidence linking our truck to the damage sustained by Mr. ************ windshield.
  We understand that this news may be disappointing, and we empathize with the inconvenience and frustration this incident has caused. Please know that we take all claims seriously and conduct thorough investigations to ensure fairness and accuracy.
  In this case, despite our best efforts, we cannot accept liability for the damage. We appreciate Mr. ********** bringing this matter to our attention, and we regret that we cannot provide a more favorable outcome.
  Thank you for your attention to this matter. We value our reputation for fairness, integrity, and customer care, and we are committed to continually upholding these standards.
  

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as 

   

  worst company with no customer service   I shared the video of the truck throwing the rock and the damage but its not their fault? Gross   Glad all customers who ever ******************** will see your lies 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to the Unifirst Apparel company out of ******************** at ******************************************. I was behind on a few invoices while we worked through some discrepancies. I've called and emailed them many times over the past week and they will not take my calls, answer the phone or reply to my emails. They are saying it's with their legal department now and I need to pay it, but they will not give me any contact information to call to pay any open invoices. I've sat on the phone today for almost 2 hours talking to multiple people and have gotten nowhere. Every ****** employee I've talked to said this is annoying and they don't understand why I can't pay my bill, but there's nothing they can do about it. And then at the end of every call they tell me to 'stay on the line for a 1 question survey', but when I waited after each and every call I've made recently, they hang up the phone before the survey allows me to submit my response. Obviously, this is being done on purpose.This is extremely frustrating, as I'm busy running my small business and time is money. I want to pay my invoices but they are not allowing me to do so. And they are unethically and purposely blocking me from giving feedback from each of these phone calls.

  Customer Answer

  Date: 01/25/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 01/30/2025

   At UniFirst, we prioritize exceptional service and ensuring our customers' needs are met.Recently, we addressed a concern raised by Mr. ***** ***** regarding his experience with UniFirst.
  Our investigation revealed that Mr. ******* account was sent to legal due to non-payment, which led to a breach of contract. Although our team attempted to contact him to resolve the issue, we were initially unable to reach an agreement.
  Through further discussion and collaboration, we gained a deeper understanding of Mr. ******* situation. He shared that he had a prior agreement with a representative to settle his balance once he had sufficient capital. We apologized for any misunderstanding and worked together to find a mutually beneficial solution.
  We are pleased to report that the matter has been resolved amicably. Mr. ***** has agreed to pay his past-due balance, and we welcome him back as a valued customer. A meeting has been scheduled to discuss reinstatement details, including setting up weekly recurring credit card payments.
  Notably, Mr. ***** informed us that he did not officially file a complaint with the BBB and was awaiting our contact to resolve the issue. We appreciate his patience and willingness to work with us.
  We appreciate your attention to this matter and are confident that we have reached a mutually beneficial resolution. At UniFirst,we value our customers' feedback and appreciate opportunities to demonstrate our commitment to exceptional service.
  

  Customer Answer

  Date: 02/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sales manager called to advise that they no longer provide linen ( immediate breach of contract)sales manager never returned they key to my restaurant after they stopped delivering sales manager left their dirty linen that was supposed to have been picked up, causing mold issues and unpleasant odors received erroneous bill, contacted them to adjust billing, no response. received collection letter sent unifirst letter no response, but collection agency keeps asking for money

  

  Business Response

  Date: 10/10/2024

  Our local UniFirst General Manager has been in contact with ************* addressing all concerns, and both parties are working on a mutually agreed upon resolution.  We are optimistic that a final resolution will be agreed upon within the next few days.

  Customer Answer

  Date: 10/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** **********