Reviews

This profile includes reviews for UniFirst Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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UniFirst Corporation has 232 locations, listed below.

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  UniFirst Corporation

  68 Jonspin Rd Wilmington, MA 01887-1090

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  Unifirst Corp.

  335 Industrial Park Rd Ebensburg, PA 15931-4117

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  UniFirst Corporation

  18999 Park Avenue Plz Meadville, PA 16335-4015

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  Unifirst Uniform Services - Montgomery

  845 Lagoon Commercial Blvd Montgomery, AL 36117-2222

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  UniFirst Corporation

  208 S Edgewood Dr Taylor, AL 36301-1520

Review Details

• Review fromIveth R

  Date: 06/29/2025

  1 star
  Predatory *************************************** Account Avoid ********************** at all costs. This company is predatory, dishonest, and completely untrustworthy. They garnished my personal bank account for a service that I never received and I was never even notified before they did it. The contract was with my ***, yet they went after my personal finances, which is not only unethical, but may be unlawful.Their contract automatically renews every six years, and they dont make this clear when you sign up. When I called to cancel the service, I was simply told, Just return the uniforms and youll be fine. I followed their instructions, returned everything, and assumed it was over. Months later, they came after me for $20,372.04 claiming I owed the full contract amount for breaking the agreement. Again, this is for a service I never even ************ Im facing garnishment of over $20k for something that was supposed to be simple uniform service and theyre targeting my personal bank accounts instead of the *** that signed the agreement.If youre a small business owner, or frankly anyone, do not trust UniFirst. Their business model is based on hidden terms, vague communication, and aggressive legal action. Ive lost time, money, and peace of mind thanks to their deceptive and damaging tactics.

• Review fromBeth C

  Date: 05/29/2025

  1 star
  Our experience with UniFirst has been extremely disappointing and frustrating from start to finish. Despite promises of reliable, high-quality service, the company consistently failed to meet even basic expectations.Uniforms were regularly returned in fewer numbers than what we sent out for cleaning, leaving our staff without proper work attire for weeks at a time. This caused significant disruption to our operations and demonstrated a clear lack of accountability and service quality on UniFirsts part.When we attempted to terminate the contract due to their ongoing service failures, UniFirst claimed that we had not followed the "correct" cancellation process. Despite making repeated efforts to communicate our intent to end the relationship, they insisted that we had to send a certified letter to a specific address and person named in the contractdetails that were neither clearly communicated nor reasonable under the circumstances.This situation underscores a cautionary tale for anyone considering doing business with UniFirst: review every contract term with extreme care, and be prepared for disappointing service and rigid enforcement of technicalities over fairness or performance. We would not recommend UniFirst to any organization that values reliability, professionalism, or accountability.

• Review fromChristine W

  Date: 03/03/2025

  4 stars
  billing / communication leave very much to be desired uniform delivery people are pleasant, when you actually see them

• Review fromDawn W

  Date: 02/25/2025

  5 stars
  We love Unifirst and have been using them for years at our company. Any uniform company is driver based and Unifirst does a great job maintaining their drivers. I've dealt with two drivers in the past 15-plus years. Our current driver is **** and he is excellent. He's friendly, very professional, and isn't afraid to go above and beyond to make sure we're satisfied. Previous uniform companies nickeled and dimed us every time a change was needed, we had consistency issues, and no one ever seemed to have all their uniforms. Currently our deliveries are the same time every week and our employees always get what they're expecting. I would highly recommend them and am sincerely grateful they provide our uniforms.

• Review fromLior E

  Date: 01/23/2025

  1 star
  **Subject:** Unprofessional and Non-Transparent Hiring Process I want to share my disappointing experience with UniFirst's hiring process, which I found to be disorganized and lacking transparency. It began on December 23rd with a phone interview. I passed and received an email on December 31st congratulating me for advancing to the next stage, an in-person interview. I confirmed the date and time within 3 hours, but I didnt hear back until January 7th, only to be given a completely different date and time. For over a week, I was left wondering if I needed to prepare for the original interview date. On January 10th, I attended the in-person interview with the sales manager and passed successfully. I was then invited to another interview on January 17th, where I was asked to prepare a presentation. I worked hard all week to perfect it and felt confident after delivering it. After following up on the results, I was informed that I would need to wait two more weeks for other candidates to complete their interviews before a final decision would be made. Today, after sending feedback about the drawn-out process, I received a response that they had decided to move forward with candidates who had experience in the fieldsomething they knew I lacked from the beginning. To make matters worse, I quit my long-haul trucking job and moved back from ******** to ******* to ensure I could fully dedicate myself to the process. I retrieved my suits from storage, spent money on dry cleaning, and even purchased new clothing to make the best impression. This process took over a month, left me without income, and was riddled with poor communication and unclear timelines. Im shocked that a reputable company like UniFirst would treat candidates this way. I hope this feedback encourages them to improve their hiring practices for future applicants.

• Review fromAshley C

  Date: 01/02/2025

  1 star
  Horrible service. They sold their service to our business, which is a flooring installation company, stating they could provide and clean all uniforms. Then after signing the contract they tell us they can't get any of the solvents out of the uniforms that we use on the daily. When trying to be released from the contract due to services not being able to be rendered up to par, we were told we would have to pay $12,000 to be released from the contract!!! SCAM SCAM SCAM! Even their own delivery driver's claim to not use their cleaning service because it is so bad!!!

• Review fromLinda M

  Date: 11/18/2024

  1 star
  I *** having issues W this company Every time they come never bring stuff the w need here at our place

• Review fromlance M

  Date: 09/13/2024

  1 star
  Buyer Beware!**************** in ************ ******* had been a customer of ********************** for over twenty years. We would pay their weekly invoices automatically. It was not until we hired a new comptroller who looked into how much they had increased the cost of their services over the years that we realized they were taking extreme advantage of us.We sent a final payment and indicated we are canceling service only to find out that they are now suing us for a contract that was signed in 2016 and automatically renews!I strongly advice you to take caution ***** ***** President ***** **************

• Review fromBillsAuto R

  Date: 08/23/2024

  1 star

  BillsAuto R

  Date: 08/23/2024

  I have had a very very VERY bad experience DO NOT RECOMMEND!! STAY AWAY! If I could give 0 stars I would.1.) When doing the contract they lied that it would be for one year. After the contract was signed they sent me a separate sheet with agreements that I had not seen before, it said the contract was for 5 years. I DID NOT CONSENT TO THIS.2.) The price fluctuates every week, it is always increasing, IT MAKES NO SENSE 3.) The cleaning service is terrible, always get my uniforms back dirty or wrinkled.4.) They miss pick up and drop of times. I've had to clean my uniforms myself, WHAT AM I PAYING FOR?5.) Whenever you ask for employees who previously aid with signing the contracts Unifirst will always tell you they are no longer there. 5.) When I was trying to contact customer support to cancel my contract they threatened me to pay $11,228.99. WHY? you're not fulfilling what you talked and promised me. I had to hired my own attorney who thankfully saved me from paying this unfair and unreasonable amount.I am very disappointed. PLEASE STAY AWAY!
  

  UniFirst Corporation

  Date: 09/02/2024

  UniFirst prides itself on high levels of customer service and satisfaction and we take things like this very seriously.  In response to this businesss comments on their BBB review, as is often the case,there are two sides to every story, and unfortunately, based on differing opinions of what transpired, many of the details noted by this customer are simply not accurate.  ********************** took several good faith measures to try and address/resolve the customers concerns but through our best efforts, we were never able to come to a mutually agreed upon resolution.  A confidential settlement agreed to by both parties was negotiated by legal counsel prior to this review being posted.

• Review fromChris G

  Date: 04/02/2024

  5 stars
  Reading music reviews is a little jarring because this is not been my experience with UniFirst by any means. I am a newer Employee sub six months Ive been met with so many different challenges and lots of praise and validation for my efforts to learn this industry, we try to conduct our business is ethically and honestly as possible at all times Ive yet to meet somebody who has done anything underhanded, or been unclear with any products or terms. Any that I know of that employee three full-time customer service reps to handle any complaints or anything wrong with any billing no other company has the transparency, nor the drive to actually make sure the customers are getting what they ordered. We try to be the standard for the industry, not the exception I understand. They are some bad actors within this space and the industry as a whole can be confusing the first time buyers but universe goes above and beyond and making sure that their new customers and existing customers have all the information that they need along with that. We also try to provide our best possible service with our tenured route guys all the ones I have met have been with the company for five years plus and do a great job . Do some things fall between the cracks occasionally. Yes they do. We are not perfect that being said UniFirsts response to mistakes whether ours or companies has always been with the most diligent effort in providing the best possible service. We grow slowly because we dont ***** and mislead our customers like others in the space. I adore working for the people at my branch.