Complaints

This profile includes complaints for UniFirst Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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UniFirst Corporation has 231 locations, listed below.

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  UniFirst Corporation

  68 Jonspin Rd Wilmington, MA 01887-1090

• 

  Unifirst Corp.

  335 Industrial Park Rd Ebensburg, PA 15931-4117

• 

  UniFirst Corporation

  18999 Park Avenue Plz Meadville, PA 16335-4015

• 

  UniFirst Corporation

  208 S Edgewood Dr Taylor, AL 36301-1520

• 

  UniFirst Corporation

  3229 Alabama 20 Decatur, AL 35601-7583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancellation of contract. Stop charging me for lost items that I have in hand and want returned. Your actions are criminal and I will take legal action if necessary. I have requested to cancel the contract over 9 times and keep getting different answers from the delivery driver. The so called manager has never returned my calls or corrected any invoices. Nor has he send me what is required to cancel the contract.

  

  Business Response

  Date: 08/08/2024

  We regret we were unable to post a reply to this customers complaint within an appropriate time when the complaint was filed.  However, in reviewing the complaint with our local management team there are two sides to every story.  Per our contract, there are specific steps to be taken by the customer if and when they wish to terminate service based on performance issues. These steps were not followed as agreed to by the customer.  Our local management team attempted to contact the customer on multiple occasions without success.  The account was inactivated on 07/31/23.

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from the business in response to my complaint.ing it. No communication from them, just a demand for the money to finish my contract. I do not want to do business with this company anymore.

  

  Business Response

  Date: 08/15/2024

  We regret we were unable to post a reply to this customers complaint within the appropriate time frame when the complaint was filed.  In reviewing the complaint with our local management team, it is our understanding that the issues at hand were resolved, and an amicable resolution was worked out for all involved.

• Initial Complaint

  Date:03/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from the business in response to my complaint.esort. I have never had to do this with a patron let alone provider.On February 9th we were emailed a demand letter for $20,967.44. Please note that 95% of our orders were for soaps/gloves, paper napkins and toilet paper. Supplies we desperately needed due to sanitary concerns and Unifist simply couldn't deliver. No uniforms were ordered or specially stitched clothing with our name embroidered costing Unifirst. The only physicalproduct that was borrowed and returned weekly was 3-5 floor mats (which they had an issue delivering and picking up as well)@ $6 a week.I called their legal representativeAaron at BMD on February 21st, and spoke for 13 minutes about resolving the issue. His main point is that we never got a cancelation notice. Our owner, afraid of court fees and time, offered to pay 1/2 of the demanded amount. I dont believe we should have to pay a dime. They said they would get back to me in 2 days and no such contact has happened leaving us in limbo.

  

  Business Response

  Date: 05/04/2023

  UniFirst takes pride in consistently conducting business in an honest and ethical manner and we take customer satisfaction very seriously, which is how we have become a leader in our industry.  In an effort to resolve this issue we have contacted ***************** and, as a result, the parties have mutually agreed upon a confidential settlement that satisfies both parties.

  Customer Answer

  Date: 05/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:03/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  In addition to the above I would like to thank *************************,regional manager for Unifirst for handling the situation quickly and in very proffesional manner 
  
  Regards,
  
  ***************************ng full amount regularly. I called several times, reported problem with driver. I also wrote a letter to the manager ( I have the copy attached) and sent it with driver complaining and requesting improvement. Also spoke with manager ************************* which promised fixing situation. Things didn't improve. Because of this I terminated the account and also I'm going out of business. Without a courtesy call nor information " Unifirst "hired collection agency and is seeking a balance for remaining time of the contract. The amount they want me to pay is $5,900(all paperwork is in the attachment)I'm closing the *** and can't afford to pay that amount. I was completely unaware that I had such a contract. Please advice if there are options for me to avoid paying for breaching this contract which I never knew I had Regards, ***************************

  

  Business Response

  Date: 03/23/2023

  Earlier today, our local UniFirst Branch Manager spoke with ****** in good faith about his noted concerns and, as a result, both parties have come to a mutually agreed upon resolution to this matter. It is our understanding that both parties are now satisfied with the outcome.

• Initial Complaint

  Date:02/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response, if all that was agreed upon comes to fruition, does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 02/21/2023

  Upon notification of these issues, our local UniFirst General Manager spoke with ****************** this morning to discuss his noted billing and communication concerns, and we acknowledged that billing and communication issues did occur on our end. It is our understanding that a solution was mutually agreed-upon, and upon the successful completion of our action plan we hope to make ******************, who has been a valued customer of ********************** since 2013, a fully satisfied UniFirst customer once again.

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The branch manager, *****************************, came out to our job and discussed my issue and issues with several employees. Even though this was discussed, I have not received my complete order yet and other employees have voiced their issues and orders still came back with problems. There was a problem with one of the jackets and the uniforms for the employee of the ***************************** and ********************** told one of the employees that Unifirst do not have professional seamstesses and they do are using inferior threading products to complete jobs. This was said with my supervisor and a number of other employees. This should not have been said by a manager of Unifirst or any professional uniform company. We have a contract and the orders still need to be completed correctly and timely. Until this is done, I am still pursuing this issue. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  t an issue with me, but again, since Unifirst has had this contract with the Cemetery, we have had other issues with them. My administrative officer has been in contact with *********************** (Route manager), ***************************** (Branch Manager), and ******************* (Office Administrator). We still have been getting the run around and no one will return the necessary uniforms or give any possible solution on resolving the issues. This needs to be resolved, because I still have uniforms that need to be replaced and I need the full set of uniforms that are needed for the job.

  

  Business Response

  Date: 02/16/2023

  Earlier today (02/16/23), our local management met with ******************** and customer management involved in their rental program to discuss ******************** concerns and details of his complaint in an effort to come to a mutually satisfactory agreement as we take customer service and satisfaction very seriously.  As a result of our meeting, we have come to a mutually agreed upon solution, and upon a successful completion of our action plan, we hope ******************** and the ***************************** will again become a fully satisfied UniFirst customer.

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 08/05/2024

  We regret we were unable to post a reply to this customers complaint within an appropriate time.  In reviewing the complaint with our local management team, this customer wrote us a check in error, and it was processed through our Central Accounts Receivable department.  The challenge was that this was not a next-day turnaround when it comes to reimbursement yet an understandably frustrating delay for the customer.  The customer did receive the reimbursement check shortly thereafter.

• Initial Complaint

  Date:10/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from the business in response to my complaint.

  UniFirst is forcing us to continue to do business with them, despite our problems with their service, their products, their dishonesty, deception, and their inability to do what they promised.

  We refuse to sign any paper they provide, and you should do the same. Do not trust this UniFirst

  

  Business Response

  Date: 08/06/2024

  We regret we were unable to reply to this customers complaint within an appropriate time.  In reviewing their status with our local management team, we believe our customers complaints were resolved at that time and remain absolutely dedicated to Middle River Marinas satisfaction.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we started with them in 2020 ish, with the rep saying that the price will not go up and that they had a great customer service record. After about 12 months the price started to creep up 5 dollars here and then another 5 dollars. I let it go thinking it was just the pandemic. Then we started to notice that the employees were dropping off 5 uniforms per week but only getting back some of them the next week. (here is the actual break down of the dates and issues FYI) (on 12/10/31 they shorted --- 4 shirts I contacted customer service with no call back, 12/17/21 all pants for ---- missing contacted customer service with no call back (was told they were busy by the driver), 1/7/22 no clothes for any of my employees contacted customer service no call back, 2/11/22 no shirts for ---- (4), 3/11/22 no shirts for ---- (5) contacted customer service no call back, 6/3/22 bill was wrong (as usual) charging me for new badges and other stuff pertaining to new shirt because your company lost it and was still short on pants for ---- (5), 6/17/22 ---- missing all his pants and shirts (5 each) called customer service no call back, 6/24/22 still no pants for ---- (5), 7/22/22 shorted ---- on 3 pair of pants contacted customer service no call back ,9/1/22 a manager was on the route and not only did he bring no clothes he did not pick up any of the dirty clothes we had and still gave me a bill contacted customer service and no call back, 9/9/22 original driver came with no clothes for anybody and did not know why but he would look into it. 9/30/22 missing 2 pair of pants for ---- (apparently lost our uniforms and they had to replace them that's why it took 2 weeks is what the driver told me) 10/7/22 got a bill for 450 dollars for new uniforms I asked the driver why am I paying for something his company lost he said "I hear that alot" I WAS NOT PAYING for your s**** up. Called customer service and again no call back) So as you can see the company has serious issues.

  

  Business Response

  Date: 08/12/2024

  We regret we were unable to post a reply to this customers complaint within an appropriate time when the complaint was filed.  In reviewing the complaint with our local management team, it appears we were unable to come to an amicable resolution at that time, and the account was inactivated on 01/31/23.

• Initial Complaint

  Date:09/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unifirst got our business in February of 2020. Our contract was signed at a certain rate and I was told it would not go up from there during the contract. They rate stayed in the same for a short term and then started creeping up. They had 5 increases in a 10 month period. The amount went from $34 dollars a week to $60. They service has been terrible with a new driver every week and he skips things a lot of the time. The fact they can just charge us whatever price they want is absurd. I asked to terminate my contract, Which was a 3 year contract that will be un in March of 2023. They informed me I had a 5 year contract and it would have to be paid out of I would "suffer legal ramifications." The copy I signed and have has 3 years on it. The branch manager won't call me back, won't provide me his side of the story and only person I can reach is the driver. I will never do business with them again.

  

  Business Response

  Date: 08/08/2024

  We regret we were unable to post a reply to this customers complaint within an appropriate time when the complaint was filed.  In reviewing the complaint with our local management team, we were unable to come to an amicable resolution at that time, and the account was inactivated on 04/18/23 shortly after the agreement expired.