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Business Profile

Window Installation

NEWPRO Home Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for NEWPRO Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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NEWPRO Home Solutions has 3 locations, listed below.

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    Customer Review Ratings

    4.82

    Average of 465 Customer Reviews

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    Review Details

    • Brian K

      Date: 11/25/2022

      ************ Was prompt and did an excellent job at installing our new tube and shower. Very professional.

    • Lauren C

      Date: 11/17/2022

      Today, a technician was in our home to address a few minor issues with our windows. He was prompt, courteous and fixed the issues without incident. A great job, as usual. Overall, we have been pleased with our Newpro windows. Thank you for a job well done.

    • Alan T

      Date: 11/16/2022

      Service Tech. ************************* changed out a faulty faucet valve in my new shower today. He was polite and professional. When our dog who is a new rescue pup started barking I explained that she had been abused and reacted to men wearing hats. ****** immediately apologized and removed his hat. Our girl calmed right down. That was a very curations gesture on his part.5 Star Performance by NewPro.

    • MARK M

      Date: 11/12/2022

      I really love my new bath/shower and **** did a great job with the set up and clean up. Also, let us know what is going on with the job. He was professional and answer all questions. Thank you for all you do.

    • Adam I

      Date: 11/08/2022

      I had a bathroom remodel scheduled for October *****. During the first day of installation the team responsible for installing my new shower made almost every mistake possible. During demolition they put a sledgehammer through the wall and left a hole in the adjoining bedroom. Hardware fixtures were not attached correctly and shot off the wall as soon as the water was turned on. Shelving was installed upside down. I've been trying to reach anyone and everyone in the customer service and/or service request department since Monday, October 24, but nobody will answer my calls or emails. Pathetic service all the way. Once they take your money they wipe their hands of you.

    • Cecelia B

      Date: 11/07/2022

      I love my newpro windows! I've had them over 20 years now! I've had a few fixes here and there, nothing major and the sevice people have always been wonderful including today's young man. Very professional and polite! Thank you newpro.

    • larisa p

      Date: 11/03/2022

      **** did a great job repairing my window today. It was not an easy spot to get to, but he got it all working. I was very happy with the service: **** was punctual, polite, friendly, and efficient. Thank you, ****, for a good service.

    • Keisha S

      Date: 11/02/2022

      We needed all of our windows looked at for the first time in probably a decade. ***** replaced 8 of our screens and walked us through an issue with 7 others. He was very professional and helpful even with our yappy chihuahua occasionally getting in the way. Very happy with the service!

    • Domenic C

      Date: 11/01/2022

      Today, ****** and ***** did a fantastic job rectifying a near-disaster caused by Newpro installers. I can't say enough about how hard they worked, how polite they were, and how good their work looks.I sincerely wish that I could give Newpro the five stars they want, but I just cannot. It took eigth appointments, four months, and dozens of phone calls to get things right. I have never experienced such dreadful "customer service" before. Their "manager" of customer service is generally snarky and unresponsive. If I ever decide to use Newpro again, it won't be until I am assured that there's someone new handling customer service issues. Because until that happens, I don't have it in me to go through anything like this again.Great work all around, by everyone who came to my house. Especially ****** and *****, who made it right. Sales people answer the phone imediately. Customer "service" is useless.

    • Monique K

      Date: 10/28/2022

      I would definitely recommend Newpro to anyone. They are very professional. The work on our bathroom remodel went just as we expected. Their installer *** was a pleasure to work with. Every time I left a message via phone or email with a question. Someone got back to me within minutes. You can't ask for better service than that. We had an issue with grab bars that we felt were too long. Without hesitation Newpro agreed to order us smaller ones and came back to install them when they came in. I think they go above and beyond to make the customer happy. ******************

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