Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2025, I was contacted by Qazzoo regarding their lead generation service for real estate agents. Although I was initially hesitant due to poor reviews from colleagues, the representative I spoke with was very friendly and offered me what seemed like an incredible deal. In hindsight, the offer should have raised red flags. Despite my reservations, I agreed to a 3-month term for $700. I made it very clear during the signup process that I did not want to be automatically charged after the initial period.Over the course of those 90 days, the service repeatedly failed to meet even the most basic expectations. Not only were the leads often fake or unresponsive, but Qazzoo consistently failed to deliver the number of leads they promised each month. Although they offer a process to dispute bad leads, the replacements were just as poor in quality. Many of the individuals I contacted had no idea why I was reaching out, which makes me question how the company acquires its data.Despite telling them not to auto-renew, on June 11, 2025, my card was charged $299 without my authorization. I attempted to reach someone immediately but was unable to get through. A day later, I received a callback from a representative who was polite and did make an effort to assist. However, after speaking with her manager, I was informed that I would not receive a refund because of a contract clause requiring formal cancellation notice.Instead of addressing the unauthorized charge, they offered two additional months of service for the price of one. At this point, I had already stopped using the platform entirely due to the ongoing lack of quality and delivery. The service simply did not work, and the time I spent chasing bad leads was a waste.This experience highlights a pattern of misleading sales tactics and poor service delivery. Im sharing this complaint so others are aware that whats promised may not match what is actually delivered.

  

  Business Response

  Date: 06/27/2025

  
   As clearly stated at the time of sale and reflected in the client’s receipt, the account was prepaid for a 3-month period. After this term, it automatically transitioned to a month-to-month billing cycle. The cancellation policy, which requires a minimum of 48 hours’ notice prior to the renewal date, was also clearly communicated. The client did not submit a cancellation request within the required timeframe, resulting in the automatic renewal. A copy of the receipt has been provided to the BBB for verification.

  
  The program included access to our training materials, which are designed to help clients maximize the value of their leads. The invitation to attend this training was sent to the client on March 13. Unfortunately, the client did not take advantage of these resources. Had they done so, they would have been better prepared to respond to common objections and challenges often encountered in the lead generation process, as described in their complaint.

  
  We do acknowledge that there has been a slowdown in lead generation. This reflects broader market trends and a general decline in real estate activity across the county. We remain committed to supporting our clients and, had the client raised concerns earlier, we would have been happy to extend additional time earlier or provide alternative solutions to meet their expectations.
  The client's account is scheduled for cancellation, and no further charges will occur. We encourage the client to continue utilizing the leads and training materials available to them for the remainder of their access period.
  

  
  

  Customer Answer

  Date: 06/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: You stated that you acknowledge that lead flow has slowed down due to market however it does not change the fact that the quality of leads are not good, giving me a free month does not change the fact that none of those leads are even real. I have been with you for over 4 month and not a single lead has been a serious buyer. this is the worse lead generation for realtors out there. 
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The leads provided by Qazzoo are the lowest-quality leads I've ever seen - During the initial sales call, I was promised quality leads that were vetted through their system. Nearly half of the leads I received had disconnected numbers or bad emails, which even the most rudimentary vetting system should have caught. Of those leads that did have a legitimate phone number and email, the vast majority were people with no interest in purchasing a home, and who had no idea how Qazzoo would have gotten their number. At this point I have claimed over 40 leads and have had zero conversations with interested buyers. I fully acknowledge that lead generation sites like this are a numbers game, and you have to work through the bad leads to find the few good ones. However, I could have this level of success by just dialing every number in the phone book. Their customer service team has assured me that they are "making adjustments on the back end" to tweak the quality of the provided leads, but there has been no improvement. I am a very understanding person who believes in giving people a fair chance, but will be filing a complaint with the state attorney general's office for Failure to Render Services, as Qazzoo has seemingly not even attempted to provide the quality leads that I was promised. They have also refused a refund up to this point, even though I am less than a month into my year-long contract.

  

  Business Response

  Date: 04/28/2025

  On 3/28 the client provided  5-star reviews of our services saying, “I have nothing but great things to say about Qazzoo - from their lead quality to customer service, they’re the best in every category!” on *********** ******* *** *********** This leads one to strongly question the veracity of the client’s current complaint. 

  
  While the leads are filtered, they are not verified. Qazzoo does however offer replacement of any invalid leads and well as coaching on overcoming the common hurdles when calling leads that the client described. The client was resistant to coaching and placed the blame solely on the leads despite having told multiple review sites previously how good they were. 

  
  As the client’s opinion our service was so publicly inconsistent and vocal in both directions and they were eager to make unsubstantiated threats, it became apparent that this was more an issue of cash flow for the client than an actual lead quality issue. A full refund was issued. 
  
  

  
  

  Customer Answer

  Date: 04/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23221472, and find that this resolution is satisfactory to me.
  
  

  While I did originally write positive reviews of the company, it was simply to attain free leads that they offer for reviews. I suspect many of the positive reviews of Qazzoo are due to the same situation. My personal cash flow was not a factor in this situation, the leads are simply low quality. Other members of my team have experienced the same issues. It is unfortunate that I had to escalate the issue to this level to receive a refund when the company was not providing the quality leads that they originally promised. 
  
  
  
  Sincerely,
  
  
  
  *** *********

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was continually contacted by Tom from Qazzoo for over a year telling me I would not regret it.
  He told me that the contacts they provided me with were vetted, and would be active buyers or sellers in the real estate market. He said that Qazzoo actually talks to the clients prior to them handing them off to their partners. When I finally decided to try out their services Tom P***** assured me that these leads were thoroughly vetted and would be expecting me to contact them. Or they fill out an online questionnaire that said I want some one to contact me and volunteered their info. This was an absolute lie, most of the information I was given for leads were inaccurate or they did not respond to phone calls or emails from me. The few people I did talk to said they never gave permission for there information to be shared. Most of them were scrolling on foreclosure websites and wanted nothing to do with a Realtor. I was hung up on several times....these are not vetted leads!
  I called and addressed my concerns with Qazzoo and was told many more lies, that only a small portion of the leads didn't know that they had signed up to be contacted (I asked about this before joining and they told me this doesn't happen) their customer service said they would adjust the leads to give me better quality. So long story short is they said all the leads were vetted and they were not. I was called several times by Tom he built up a repport with me. Told me that I could trust him and explained that all his companies leads go through a vetting system and they asked to be contacted. (not true)
  The quality was so bad that I didn't get one new client out of this...which lets be honest that is why realtors pay for leads. This company took $840 from me and refused to give me a refund after giving me the run around and not actually providing the service offered. They also waited a lot of time that I spent working on making contact with people who were either upset I called or not interested!

  

  Business Response

  Date: 02/20/2025

  The client signed up on August 23, 2024 and was given several months for free in response to her letting us know she’d been unable to convert any of her leads. Coaching and training materials were also made available at that time. 

  As the client signed up over a half year ago, it is understandable of they do not recall the details of our sales call. At no point was the client told that the leads were vetted or that we talked to the leads ahead of time. Instead, the client was told that the consumers complete an optional 13-point lead form. The client was further told about our exceptionally liberal return policy, allowing them to return any invalid leads. 

  
  At the client’s request, the account was removed on 1/28/2025 and will not be charged again. We will not be issuing a refund. 
  

  
  

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Qazzoo violated our contract to provide me w/the 2nd month free & continued to charge my CC on 2 separate occasions. After the 1st time, I had to make several calls & send emails back & forth to help their reps Meleah R***** (Customer Service/Accounting) & Chuck W**** (Sales) understand their error. Once they listened to me/reviewed the detailed email I had sent when 1st entering into this contract, Meleah refunded what was owed-$249. I expressed my concern that I'd have to closely monitor their activity on my CC account, as trust had been broken. Meleah assured me this wouldn't happen again, she wasn't involved last time and she had changed the billing settings in my acct. The next month I was charged again-$249. I emailed a request to have my contract canceled immediately & for a refund of $498 to be made, $249 for their 2nd error & $249 for Qazzoo failing to provide me w/the 2nd month free & continuing to charge my acct in violation of our contract. I also requested that my CC information be deleted so Qazzoo no longer had access to my acct. If I didn't catch them, they would have kept charging me. Meleah emailed & confirmed only $249.00 was being refunded. Simply reimbursing me a 2nd time for their error is not adequate. I requested a call from someone who was empowered to make things. Meleah called & refused this request. I reiterated my concerns re: their dishonest business practices & she wouldn't allow me to talk w/anyone above her, stating she is the only person who would handle this. Meleah repeated her reason for refusing my request. I let her know that I would contact the BBB & she wasn't concerned. She was abrupt & kept repeating her stance, therefore I hung up knowing I had no other option. Simply put, Qazzoo should extend an additional refund of $249 for violating their contract not once, but twice, therefore causing me significant distrust and just reason for my request.

  

  Business Response

  Date: 09/06/2024

  We apologize for our error in billing. The July charge was
  to be pushed to August due to an extension. This extension had been overlooked
  by our Finance team and a refund was issued.
  The August charge, however, is valid as the client had
  committed to 90 days to be paid monthly.
  The client is set to cancel and not be charged again, with
  only having paid 2 of the 3 agreed upon charges. We wish them the best of luck
  in their next endeavor. 

  Customer Answer

  Date: 09/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It is not enough to just refund me what was wrongfully taken, especially since this happened twice and I had to monitor Qazzo and "catch" them both times. I believe this to be Qazzo's business practice and that they have likely deceived other agents without them knowing. If all they are asked to do is just return what was stolen, Qazzo is unlikely to make the needed corrections to their deceptive processes to insure others won't be wrongfully charged.
  
  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a member of the Qazzoo team to receive leads in my area. I have accepted every lead, and personally called each client. All 10 of them have been fake, including a felon looking for a job, someone who didn’t even know how I got their number and another who spoke to me with the kindest remarks (that’s sarcasm.) $379/month for this is absolutely ridiculous. I have reached out to have my plan cancelled immediately.

  

  Business Response

  Date: 09/06/2024

  We apologize for our onboarding failure. The beauty of our service is the ability to pick and choose leads as well as return invalid ones. All leads are user submitted and have expressed a desire to purchase and/or sell a home. While the leads are filtered, some things will get by our filters. 
  Attempts to reach the client to discuss the return feature of our leads were met with unreturned voicemails. As we were unable to reach the client to discuss the issue, we took the liberty of releasing them from the 2 remaining charges they had committed to. 
  Should the client decide to take advantage of our return feature (flagging), we will be more than happy to give them a month on us. 
  
  

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company called Qazzo leads The company recently charged my credit card for $1097 unauthorized. I've been locked out of the account with the leads I had prepaid, and have had no communication regarding these issues.

  Customer Answer

  Date: 07/17/2024

  The company has corrected the error completely. Reimbursed the loss and refunded to accidental billing. They were very kind and generous resolving my concerns. Thank you

  

  Business Response

  Date: 07/24/2024

  Tell us why here...On 3/28/2024 the client agreed to quarterly billing. All that was required to cancel was an email to [email protected] at least 48 hours prior to renewal. 

  
  Client reached out through on a  relative's phone on 7/8 upset that she had renewed while recuperating from health and personal issues. At that time the client had agreed to let the charges stand in exchange for additional time to use the service at no additional cost. 

  
  The next day the client disputed the transaction with their bank. Had the client negotiated in good faith instead of backing out of their deal, a refund would have been possible. At this point we can no longer issue a refund due to the dispute. The issue is now up to the client’s bank to decide. 
  
  

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had terminated the contract with Qazzoo back in May (a month after signing in April) because the leads which they provided us are fictitious. Not one person is actually interested in purchasing a home/property. When we tried to reach out to the name, email and/or phone; most have spam us, others put us on opt out of communication, and/or they told us they never were interested.
  
  The other problem, the leads Qazzoo provided were to another part of Florida which we don't service. Naples Beach and Home sells in Marco Island, Naples, and occasionally Bonita Springs but Qazzoo continued to give us leads to Fort Myers. They keep sending us people who can't even afford a starter property in Collier county. When we called Qazzoo about it (2 months ago), we were informed that it would be changed but to this day it still hasn't been updated. But kept hearing "not a problem, we will take care of it".
  
  The VIP professional service was suspended immediately because it was a word page copy and paste source code which didn't apply to our real estate company. We didn't want a landing page filled with errors. There is no addendum.
  
  The service Qazzoo promised Naples Beach and Home Team wasn't fulfilled. We finally asked for termination after a month of empty promise from Qazzoo. At the end of the contract on page 2 it states:
  "After completion of the Agreements, should the VIP professional wish to suspend service, contact Client Services at least 48 business hours prior to the renewal date either by phone at 800-230-9019 or by email at [email protected]."
  
  I expect Qazzoo to refund the $747 because we cancelled way ahead of the renewal date and didn't authorize this second billing cycle.

  

  Business Response

  Date: 07/02/2024

  Please note that the client had 100% control of the leads they claim and the areas they are generated for. Any leads claimed outside of their target area, fell on user error. Despite this not being our fault, we were more than willing to replace any unusable leads. 

  
  Despite a signed contract for the 6/28/2024 charge, we’ve issued a full refund of said charge. The client is now offline and will not be charged again. 
  

  
  

  Customer Answer

  Date: 07/02/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****************

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i agreed to a one month trial. they kept billing me afterwards and refuse to stop billing me. i have a recorded phone call with us talking and i said twice that it was a 30 day trial. they never said they would rebill. the person i was talking to on the phone should have told me that i would need to cancel when i stated to him i was on a 30 day trial. i have been tring to cancel for 30 days and they still have not canceled.

  

  Business Response

  Date: 04/08/2024

  The initial sales call allowed for a one-month trial, the client merely needed to let us know 2 business days prior to his renewal date that he did not want to continue. This was repeated in the receipt as well as reviewed on a recorded welcome call on 1/30/2024. 
  
  Rather than informing us prior to renewal, the client contacted us a week after it occurred to cancel the account. 
  
  Since receiving notice to cancel the account, the account has been canceled and no further charges posted. 

  Customer Answer

  Date: 04/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I stated in the Recording 2 times that it was a one month trial.  feel free to listen to it.  No where in the recording does it state that it was a subscription.  they should of specified that there would be  a billing if i did not want to continue.  they did no such thing.  they billed me again and would not reimburse.  the contract they sent states at the top it is a one month trial and states Cancellation requests will only be processed upon
  completion of the initial 90-day agreement.   How does this apply to a one month trial?   they were misleading from the start.  see attached. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:02/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not authorize my information to be sold or have a Real Estate Agent contact me when I am a Real Estate Agent myself. Want all my information deleted from their database.

  

  Business Response

  Date: 02/14/2024

  While the narrative presented appears to be incorrect, the contact information has been removed from our available pool of home buyers/sellers. 

  
  On 2-13-2024 from IP ************************************** on an iPhone running IOS 17.2.1 the individual visited one of our affiliates and completed an optional contact form for buying and/or selling a property. This form was exceptionally clear that it was for contact and had links to our terms of use embedded in it. Had they clicked ‘bypass’ they could have circumvented this optional form and not been contacted. 

  
  While the information has been removed from our database, we cannot prevent the individual from filling in contact forms when they don’t really want contact. 
  

  
  

  Customer Answer

  Date: 02/14/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for quarterly subscription through qazoo for $299 per month on 12/20/2023. However, it appears to that none of the leads being sent over that I had accepted are legit contact information or more like either phone spoofing or random contact information that were not even surveyed at all by QAZZOO. Not quite sure where QAZZOO actually pulling information from. Contacted the lists Leads that was provided on the platform but clients who actually called back stated they either did not put in any inquiries asking assistance in purchasing/listing a home and aggrevated that they are getting these unwanted calls from agents; Some leads I contacted are google voice, other leads I contacted phone just rang repeatedly and after leaving several messages (including leaving several voicemail , text message and email messages) there were no responses from any of them. I believe this platform is just a phishing attempt to collect monies from realtors to engage them to sign up for a subscprition. I had done some research online and it appears there are many who had filed a complaint against this company and still at this time continously to be in business.
  
  I am requesting for a refund of $299 for the amount paid since initial sign up as well as cancelation of any future subscription

  

  Business Response

  Date: 01/19/2024

  All Qazzoo leads are from an optional form completed by the buyers and sellers. 

  Leads with invalid contact information are returnable.  The majority of returned leads from the client were for reaching a buyer’s voicemail, rather than any disinterest in buying or selling.  
  

  We find it odd that the client was so opposed to the use of voicemail from buyers and sellers, as we reached hers 7 times unanswered to onboard them, and calls to discuss this BBB issue were also meet with unanswered voicemails.

  Despite being in a commitment obligating the client to make 2 additional payments, we are releasing the client. They will come offline 1/20/2024 and not be charged again. We encourage them to continue to work the leads for the remaining time.