Complaints

This profile includes complaints for T. Rowe Price Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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T. Rowe Price Associates, Inc. has 9 locations, listed below.

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• 

  T. Rowe Price Associates, Inc.

  100 E Pratt St Baltimore, MD 21202-1009

• 

  T. Rowe Price Associates, Inc.

  4515 Painters Mill Rd Owings Mills, MD 21117-4903

• 

  T. Rowe Price Associates, Inc.

  P.O. Box 17630 Baltimore, MD 21297-1630

• 

  T. Rowe Price Associates, Inc.

  PO Box 17302 Baltimore, MD 21297-1302

• 

  T. Rowe Price Associates, Inc.

  PO BOX 17215 Baltimore, MD 21297

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a letter about the "Summit Program," whatever that is. Please opt me out of all sharing related to this program. I am not interested in it. I do not need an explanation of what it is or anything. Just opt me out of it. I called customer service about this and got the run around. Just a waste of time. I am not involved in this program. I have no interest in it. Do not include me in it.

  Business Response

  Date: 03/17/2023

  To Whom It May Concern:
  
  For security and privacy reasons we are unable to provide any client-specific information to your office. We have been in contact with the client directly to address the concerns that were raised.
  
  Sincerely,
  
  Kristin *****
  Client Service Associate, T. Rowe Price Services, Inc.
  Service Provider for the Maryland Senator Edward J. Kasemeyer College Investment Plan

  Customer Answer

  Date: 03/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: No one from T. Rowe Price ever contacted me. What a bunch of liars.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 03/27/2023

  To Whom It May Concern:
  
  Thank you for contacting the Maryland Senator Edward J. Kasemeyer College Investment Plan.
  
  Please know that we responded to your last message on March 21, 2023. For your convenience, I have transcribed the message below:
  
  For security and privacy reasons, we are unable to provide any client-specific information to your office. We will contact the client directly to address the concerns that were raised.
  
  Sincerely,
  
  Lenisha *******
  Client Service Associate, T. Rowe Price Services, Inc.
  Service Provider for the Maryland Senator Edward J. Kasemeyer College Investment Plan
  

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ******** and I first became an employee of MTS sensors in the latter most part of 2017 or very earliest 2018 and am at present an employee of Temponsonics in Cary NC. Since the beginning of my employment with MTS/Temposoncis I have had an account with T. Rowe Price from which I have never withdrawn. Last week I called T. Rowe Price to ask them what my balance was and how do I gain access. The person on the phone said that my account had been sent to a company called Millenium. I used the contact information she supplied and was told that Millenium has no record of my account and therefore I should call T. Rowe Price to find out when this transfer allegedly took place. The next person I talked to told me that actually my account had been transferrd to Empowerment Retirement and she gave me their contact info. The person I talked to at Empowerment Retirement had no record of my account. Kaitlyn Meers of Temponics/Cary gave me your contact information for which I am most grateful and with your help I was able to access my account. Unfortunately it is not making much sense to me. I seem to be missing about eight hundred dollars from my Temposonics account and thirteen thousand from my Mts account. I am sending screen shots from the site in the hopes that you can tell me where the money is and how I access it. I hope I never again have to talk to the folks at T. Rowe Price because while the two individuals I talked to were very nice and tried to be helpful they were by their admission unable to understand whatever was on the computer in front of them. Thank you in advance for whatever help you can provide. **** ** ******** ###-###-#### ssn***-***-****

  Customer Answer

  Date: 02/22/2023

  Privacy form already attached. 

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SPO*E TO TRP ********** VERY NICE AND PROFESSIONAL , SYPATHETIC AND UNDRSTANDING, TO MY ISSUE AND CAUSE WHICH I AM COMPLAINING ABIOUT HERE) ON 2-8-2023, UPON SPEA*ING WITH ****, I WAS TOLD THAT IN REFERENCE TO MY TRUST ACCOUNT ( GROWTH BOND FUND ), IT WAS DISCOVERED THAT NFCU CHEC*S WERE INCOMING TO MY ACCOUNT AT TRP ..... BAC* SINCE FEB 2022. I AS*ED HER WHY TROWE PRICE NEVER GAVE THIS PTSD VETERAN , 100% S/C ( ********* ) , THAT HAVE EXPERIENCED TWO HEART ATTAC*S AND 3 STENTS TOTAL , OVER A PERIOD OF 2YRS, AND HAVE BEEN SUFFERING FROM PHYSICAL AND MEDICAL/ MENTAL ISSUES.... AS TO WHY A CUSTOMER SINCE 2007, ************, SHE SAW THAT TRP HAD NEVER BEEN GIVEN A LEAST ONE TELEPHONE CALL TO DISCUSS WITH ME WHAT WAS GOING ON..... WITH NFCU! I AS*ED HER COULD THIS BE GOING ON WITH OTHER TRP ACCOUNTS ( THE CHEC*S RTN AND $35.75 **** ATTACHED ); THAT THIS WAS HAPPENING TO THIS TRUST ACCOUNT AND POSSIBLY WITH THIS OTHER TRP ACCOUNT.... I AT THAT **** REQUESTED AN AUDIT OF ALL MY ACCOUNTS, AND HAVE A EXCEL SPREAD SHEET CREATED TO REFECT THE ACCOUNT, NR FESS, DATE , C* NR . DATE POSTING , AND WAS THE * PHYSICALLY DEL OR ELEC SUBMIITED ( ACH ). AND AND OTHER PERTIENET TRANS ACTION INFO IN THE SPREAD SHEET..... AS WELL AS TO HAVE A MGR CONTACT ME TO EXPLAIN TO NME WHY I NEVER RECEIVED A TELEPHONE CALL FROM ********** PRICE ABOUT THESE NSF RTN'S / **** PLACED AGAINST MY ACCOUNT, ALL THAT **** CITED WAS LETTERS THAT WERE SENT.... PLEASE ALSO INCLUDE ON THAT SPREAD SHEET THE DATE OF THE LETTERS WERE SENT OUT.... CITING EACH **** AN NSF ****AND THE IMPACT IT HAS HAD ON MY ( TRANSACTIONAL BUSINESS WITHIN THE MAR* AT THE **** OF THE DEPOSIT ), BEING CHARGED, AND STILL AT NO **** DID SHE STATE THAT TRP EVER ATTEMPTED CALL THIS CUSTOMER ...... AND THE **** OUNTINUED TO AMMOUNT. WHICH **** IN TRP IS RESPOSIBLE FOR OVERSEEING A MATTER OF THIS NATURE.....THE CASE / ESCALATION NUMBER ( ******** ) THAT **** ASSIGNED . I REQUEST THE INFROMATION BEING AS*ED FOR ABOVE ASAP, AS WELL AS RESTITUITION BASED ON THE **** THEY CONTINUED TO SEE SURMOUNT WITHOUT MA*ING A CALL TO A FAITHFUL CUSTOMER OF OVER 15+ YRS. ,,,,,,, ARE YOU TRP SAYING THIS CUSTOMER ONLY DESERVED A LETTER AND NO INTERPERSONAL INTERACTION ABOUT THE ISSUE/ CONCERN.... AS WELL AS ANY AND ALL FEE'S, COST AND OR FINANCIAL NEGATIVES THAT INCUR FROM THESE CHEC*S IMCOMING THAT COULD HAVE BEEN REMEDIATED IMMEDIATELY FROM A SIMPLE CALL OR TRP JUST NOT CASING THE C*EC*S UNTIL THE ISSUES WITH NFCU AND MY BILLPAYER COUND BE RECTIFIED.... FREGARDING MY ACCOUNTS WITH TRP. ************************ ****************************************************************************************** H ********** C ********** 2-9-2023

  Business Response

  Date: 02/10/2023

  Dear *****************,
  
  Thank you for contacting T. Rowe Price.
  
  For security and privacy reasons, we are unable to provide any client-specific information to your office. We will contact the client directly to address the concerns that were raised.
  
  Sincerely,
  
  *****************************
  Senior ******* Services Representative
  T. Rowe Price Services, Inc.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  T **** Price handles my 401k through Maritz. I have had nothing but trouble: my statements don't come. I have lived in the same place for 55 years. I had to call my previous employer and they were able to get my statements. They were sent for awhile and then stopped again. ********** Price tells me to check with the post office. I didn't get my distribution check which was over $4000.

  Business Response

  Date: 02/13/2023

  ---------- Forwarded message ---------
  From: Retirement <*************************************>
  Date: Mon, Feb 13, 2023 at 11:03 AM
  Subject: RE: You have a New Message from BBB of Greater ********, Consumer Complaint #********
  To: ***************************************** <*****************************************>
  

  
  
  To Whom It May ****************** style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">
  Thank you for contacting T. Rowe Price.
  
  For security and privacy reasons, we are unable to provide any client-specific information to your office. We will contact the client directly to address the concerns that were raised.
  
  Sincerely,
  
  T. Rowe Price *************** Services, Inc.

• Initial Complaint

  Date:02/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do to my understanding I never gave this company full power of attorney over my asset they stolen my personal information an file for power of attorney to take full control over my asset stocks than when I tryed to assets my account stocks they changed my personal information identity theft illegally fraudulent companies to take everything I have an sale my property for they own account that my stocks requested writeing documents statement identifies I gave this company permission for power of attorney civil action lawsuits against this company will be filed

  Business Response

  Date: 02/07/2023

  Ladies and Gentlemen,

  Thank you for contacting T. Rowe Price.

  For security and privacy reasons, we are unable to provide any client-specific information to your office. We will contact the client directly to address the concerns that were raised. 

  Sincerely, 

  T. Rowe Price Services Inc. 

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Withdrew $26.324.09 to my bank to pay for tuition and T Rowe cannot find the funds, need access to my 529 college investment savings

  Business Response

  Date: 02/10/2023

  
  To Whom It May Concern,
  
  Thank you for contacting T. Rowe Price.
  
  For security and privacy reasons, we are unable to provide any client-specific information to your office. We will contact the client directly to address the concerns that were raised.
  
  Sincerely,
  
  Serona R*******
  Senior Account Services Repres

• Initial Complaint

  Date:12/26/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been ongoing for several years with conversations this month with no resolution. Nov. 2017 my father ************************ a U. S citizen, WWII veteran and taxpayer at age 95 created beneficiary forms for his accounts. He misstated his SSN using 536 instead of the correct 526 for the first 3 on all. Fortunately he used the correct account numbers on all but one. On a separate cover page he had the account number for T.D. ********** in his computer but neglected to change it for the letter to T. Rowe Price for his **** This was not discovered until after his death Dec, 2019. When contacted T. Rowe Price instructed me to send them the copy of the form with beneficiaries and they then sent me a form showing the beneficiaries assigned. Then they reneged and said because the request was not received prior to his death it was invalid. Later a conversation with a customer service agent revealed that the original request had been found to have been received prior to his death. But then another letter arrived stating that due to the incorrect account and SSN they would not honor his instructions. I have provided a copy of a ************** statement with his name, the same address as he used for T. Rowe Price and the account number he incorrectly used in his request. They seem to be doing all they can to keep from honoring his wishes. To add to the situation is he was a resident of ****** for over 20 years and believed that he only would need a ******* will for his house. So I am executor for that but they will not honor that. I do not understand why using common sense with evidence that clearly identifies my father as the person requesting that the beneficiaries be assigned they will not honor my father's wishes. Attached forms show his original request (2 pages plus cover with signature and incorrect account number) , document with beneficiaries assigned by T. Rowe Price. T. Rowe Price cover page for statement with same address as ************** statement and his IDs.

• Initial Complaint

  Date:11/13/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my employer in June 2021. I had contributed to the employer's T Rowe Price 401(k). I was repeatedly blocked by the employer and T Rowe Price from changing my address until 11/2/22. On that date T Rowe Price finally sent a letter stating my address had been changed from Colorado to Tennessee. On 11/4/22 T Rowe Price sent a letter saying the address had been changed back to Colorado. I am unable to,withdraw or roll over my funds because I am asked to confirm I live in Colorado, which I do not. At this point, it is very clear that I am being forced to leave the money and take more and more losses with no ability to stop it. I am pursuing solutions prior to hiring an attorney to *** them for the funds and for damages.

• Initial Complaint

  Date:11/06/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested my retirement be cashed out and sent to me when I left Geico on Kingston Pike in Knoxville TN. This was 3 months ago. I called again and they said they could not release the funds to me. I told them my address changed to *** ****** ******* way ********* ** XXXXX they said they could not update my address. I have cashed out my retirement from so many other companies and never had any issue getting it. I told them I do not work at ****** It has been 3 months. I told them I purchased a home at *** ****** ******* Way ********* TN XXXXX. I know from leaving other companies. They have to give me my retirement. They refuse to. I am filing this complaint because this is illegal. I want my retirement. I do not work for Geico on Kingston Pike. The Geico is under IBN Agency, Inc 401k plan as a franchise. Plan Id XXXXXX

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company offers a 401k service through T. Row Price. I've been unable to start contributing to my 401k because a link in T. Row Prices website is broken. I've contacted them through email support many times and contacted them on the phone. I've tried all the troubleshooting steps they provided and tried many browsers on 2 computers, my phone and on the mobile app but I always get the same problem. The emails I've receive have been canned responses and the person I talked to for phone support said he was aware of this issue happening to other customers but had no way of helping me. I just want to be able to able to use the 401k service offered by my employer but T Row Price seems to have no interest in helping me.