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Business Profile

Jewelry Stores

Pandora Jewelry LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Reviews

This profile includes reviews for Pandora Jewelry LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pandora Jewelry LLC has 115 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 80 Customer Reviews

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    Review Details

    • JOSEPH M

      Date: 12/17/2024

      I had a Pandora package that was incorrectly delivered to the wrong address by UPS. UPS was not helpful as their customer service representative lied to me and said that UPS would refund my lost order. When I called to check on the refund, they then told me I had to contact Pandora. I contacted Pandora customer service and the representative was excellent, helpful, and easy to work with,.giving us a full refund. Way to go, Pandora.
      *** *** ******** ****** **

    • Natalia Y

      Date: 12/13/2024

      On hold for 30 minutes plus to speak with a customer representative. Not acceptable!!!

    • Yolanda M

      Date: 12/13/2024

      I made my first purchase online, Christmas gifts. Ordered the gifts boxes for all my items but no boxes came. All my items came shoved in 1 box, got 2 gift bags that were folded and wrinkled, a necklace came tangled, package ripped. Just terrible.
      I contacted costumer service, explained I needed the gifts boxes as these are all individual gifts and they were zero help. All I got was a, I hope you have a better experience next time. no advise on fixing this, no real concern, worse costumer service ever.
      Will never purchase from this company again.

    • Christine M

      Date: 12/12/2024

      Sammy and Nina at the topanga mall location in woodland hills Couldn't have created a worse experience for us.
      Avoid Pandora at all cost -- particularly that location.

    • Anna R

      Date: 11/29/2024

      Had to wait in line at outside the door of the store, just like in 2020 during covid, As sif they've tripped a little too much on the control thing. One advice...step out of it!!! We are customers, not cattle!

    • Sandra K

      Date: 11/29/2024

      Terrible Policy on online orders, ordered a gift and there was a typo on the address, when I called they said there was nothing they could do except wait for an email from a carrier (which they could not tell me who it would be) and see if they can redirect my order to a different address or send it back to the Company for a refund.
      Will never order from them again.

    • Sherry K

      Date: 11/25/2024

      We bought a necklace and charm at a fine jewelry store on vacation in Fl Over $300
      I have worn it maybe 5 times before it tarnish and looks like something you would buy at Walmart.
      I did not get it wet or anything. It was supposed to be a special purchase . PURE TRASH
      They wanted me to send the gift back and credit me $125 after they got it .
      No wonder these reviews are bad

    • Jeanette C

      Date: 11/16/2024

      I purchased a charm as a gift and it went on sale for 30% off 2 weeks later and they are refusing to give me the price difference back. I have my receipt and have spoken to customer service they said I have to mail it back and do a return then buy it online for the sale price which will cost me time and money to do all of that. I thought I could take it directly to a pandora store and have them do the return there and I could buy it back at the sale price there and they would not do it at the store either. This is just terrible customer service and very dishonest because I am still inside the 30 day return policy.

    • Holly A.

      Date: 11/09/2024

      Horrible customer service from ******** Kate…. Entered the store to do an exchange on a broken charm with receipt and within th e one-year warranty. Kate refused to honor the warranty without me paying an extra fee also used derogatory comments referring to me as the customer. I finally agreed to pay the fee to get my new charm and upon paying cash she refused to give me a receipt. This was the worst customer service. I believe I have ever received in my life. Unfortunately, when you look at their Google reviews, this is pretty standard for them to have poor customer service and barely one star ratings by far. The most disappointing part was that in the end I had to defuse Kate’s aggressive and negative personality by paying in additional fee to do an exchange on a broken charm with a receipt and within the one-year warranty that Pandora promises. The lack of ability for Kate to handle the situation did not give me any security in her ability to manage and run a store. I would suggest purchasing your Pandora charms at any location aside from the Pandora store at shops of Wiregrass.

    • Violet S

      Date: 11/06/2024

      I recently visited the Pandora store at Houston Premium Outlets ( Store# 218644) and was thoroughly disappointed with my experience. Here's why:
      • Poor customer service: The staff seemed uninterested and unhelpful, failing to address my questions or concerns.
      • Manager was very rude, and loud. She was talking about what I'm assuming was her other employee's. Very unprofessional.
      • Manager also appeared to have a AirPod in her ear the whole time she was assisting me.
      If you would like to visit a Pandora Store I would
      NOT suggest this one.

    Pandora Jewelry LLC is NOT a BBB Accredited Business.

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