Business Profile

Medical Plans

CareFirst, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Plans.

Complaints

This profile includes complaints for CareFirst, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

135 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a healthcare provider that serves many clients with CareFirst, it has been difficult to receive support and clarity from this insurance provider to help promote best care for the individuals I serve. I spent over six hours last week and multiple hours this week trying to get in touch with someone at CareFirst to help resolve an issue and have either been told I need to talk to someone else (which provides me the same result) or I am unable to reach anyone on the phone. As someone who sees clients all day, I don't have an infinite amount of time to stay on hold in hopes someone will pick up a call. I have been trying to reach someone to inquire about missing claim payments due to issues with having to change bank account information. I am needing to talk to someone about changing my payments to paper checks while waiting for *** updates to take place, yet claims continue to be sent to a closed checking account and I cannot get ahold of anyone to change this information in the system, get payments reissued, and currently am not able to submit three weeks worth of claims due to those also possibly be getting sent and rejected due to my *** still active with a closed account. I have left messages with the provider escalation line, called and been on hold for multiple hours between clients, and there is nobody to speak with. I just want to be connected with a contact a CareFirst who can serve as a representative for the agency and be contacted directly to assist with this issue so I can be paid for services, submit outstanding claims, and continue seamless care for my clients. Thank you.
Customer Answer
Date: 06/27/2024
Thank you. I received an email from someone today after 2.5 weeks of nothing and am hoping they will finally take care of the situation.
Business Response
Date: 06/30/2024
RE: BBB File Number: 21905789
Complainant: ******* ********* Therapy

Dear ******* ******:

This letter responds to your inquiry of 06/27/2024, in which you requested an investigation of allegations raised by the Complainant.
We will have a Provider Representative cont the provider to discuss their issues.
We hope this information has been helpful in formulating a response to the complainant.

Sincerely,

***** C. ****, ****
CareFirst BlueCross BlueShield
Senior Analyst | Executive Inquiry
************************************************************************
Initial Complaint
Date:05/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** ***** memeber id:XIQ ****************************** id: 2QEN I am writing to formally address the persistent and unacceptable difficulties I have encountered in obtaining a letter confirming my qualified health coverage from my health insurance provider, CareFirst. This letter is critical for demonstrating compliance with Michigan's auto insurance requirements, specifically the provision that allows members of a household to show proof of qualified health coverage to cover medical expenses in the event of an accident.Last year, I received this letter from CareFirst without any issues. However, this year, despite numerous requests and follow-ups, I have been subjected to a series of delays and inconsistent responses. This failure to provide the necessary documentation is causing me to incur additional fees with my auto insurance provider, directly attributable to CareFirst's ************* date, I have made multiple attempts to resolve this issue, including speaking with supervisors who assured me that the letter would be delivered within hours. Despite these assurances, several days have passed with no resolution. The customer service I have received has been deplorable, characterized by unresponsiveness, misinformation, and a complete lack of follow-through.Most recently, I was informed that my request had not even been submitted, and I was inappropriately transferred to another company unfamiliar with my request. This level of service is unacceptable and constitutes a breach of CareFirst's duty to its customers.I urgently need this letter to avoid further unnecessary charges and to comply with state insurance requirements. CareFirst has previously provided this documentation (WHICH I ATTACHED LAST YEARS DOC) , and I fail to understand the current obstacles preventing its issuance.
Customer Answer
Date: 05/23/2024
Hello, the issue was resolved in no part by carefirst customer service but from me taking the extra steps I shouldnt have had to take. I went to the email they sent me last year when they fulfilled this same request for me that they claim now they cant complete. I replied to that email to a representative who was actually off for vacation but happened to still be checking his email and he provided me the letter immediate upon reading it. His customer assistance was above and beyond while the company itself failed me. His name was ******* g and he was amazing
Initial Complaint
Date:05/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/1/23/and 6/8/23. Care first dental refuse to help me in stopping aspen dental from overcharging me. They claim that it is dispute between me and aspen dental. The dispute arises from refusal of aspen dental to accept total patient liability as in network provider. Aspen dental and Care first mishandled the claim, and it was processed multiple time. However, after several reviews they inform me that my **** liability for aspen dental is ****** USD and that include none covered antibiotic implants. I spoke with CareFirst representative several times over the phone. I asked them to call aspen dental to resolve the issue. they claim they cannot get through to aspen dental and there is no way for them to communicate with aspen dental. Aspen dental on other hand claim that the insurance underpaid them. They refuse to interfere and said it is a dispute between me and the provider despite of the fact that aspen dental charged me over ********************************* bills for more including collection letters. I spoke to care first for hours including talk with a supervisor or she claim to be who indicated that it is an internal dispute between me and aspen dental . They even overlooked that I am being over charged and they indicate there is nothing they can do.
Business Response
Date: 05/17/2024
Good afternoon, ******* ******,
Please see the attached document.

Regards,
******** *******
Customer Answer
Date: 05/18/2024
Good morning
Thank you for your help.I have not been contacted yet by carefirst.once I hear from them I will let you know.
Sincerely
*.*****

Customer Answer
Date: 05/20/2024
Carefirst is yet to contact me ;once I hear from them I will let you know.I contacted ******** the respondant and she indicated that someone else from carefirst not her will contact me. once I hear from carefirst I will let you know.

Customer Answer
Date: 05/21/2024
Today 5/21/2024
No response from carefirst.They say somebody will contact ****** body did.

I..Lotfy
Customer Answer
Date: 05/22/2024
5/22/2024. No response from carefirst.
Customer Answer
Date: 05/23/2024
5/23/2024
No contact from carefirst and no response.
Customer Answer
Date: 05/24/2024
5/24/2024
No contact from carefirst.
Business Response
Date: 05/24/2024
Good afternoon, ******* ******,
Please see the attached document.
Regards,
******** *******
Business Response
Date: 05/28/2024
Hi *******,
The member was emailed a response to the address that was provided within the complaint on today, May 28, 2024.
Regards,
********
Customer Answer
Date: 05/29/2024
Good afternoon
I spoke with carefirst today. They asked to have the bills forwarded to them .
I am encouraged that they are seem willing to help.
As for aspen dental they need account numbe which is 9297167
However.I would request more time to see if they will be able to resolve the matter
sincerely

*.*****
Initial Complaint
Date:05/03/2024
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our insurance (CareFirst) is refusing to pay for *** and stating we need to complete *** first. However, this is a waste of time, resources and money for all based on our medical history. Here is the timeline of current events:My fertility clinic submitted for authorization of *** in late December of 2023. The authorization was denied in January 2024 due to not doing *** first, not trying to conceive for 36 months and submitting for pyro preservation. I denial was appealed due to our MD stating based on our medical history that *** was not a viable option, we had in fact been trying to conceive for 36 months and the cryo preservation code was added in error. The second appeal was denied again. CareFirst is now stating we must complete IUI. However, this is a waste of time, resources and money. We paid $22k out of pocket for the first portion of IVF (egg retrieval) and only have one embryo to show for it. Now in order for CareFirst to pay for a dime, we need to go backward for a treatment (IUI) that will not work for us. How is this a good system? The insurances must listen to the ***, who are the professionals in their field. They live and breathe this day in and say out. You MUST make insurances make changes and update their processes!
Business Response
Date: 05/09/2024
Please refer to the attached response. Thank you.
Customer Answer
Date: 05/09/2024
Hello,
I did hear from CareFirst today. They said they will be working with me directly in the next 7-10 business days. Therefore, there has been no change or update at this time. Can you keep this investigation open as it is still ongoing?
Thanks!
****
Customer Answer
Date: 05/15/2024
Hello,
I responded back to this email on 5/9/24 stating I heard from CareFirst and they said they would contact me within 7-10 business days, sent on 5/9/24. I have not back from them since. I also asked for this case be left open until I hear back from them and there is resolution but I received an email today stating the case was closed.
Why was the case closed? It had not been 5 business days without a response because I responded back on 5/9/24. Also, I specifically asked to leave the case open. Can this case be reopened?
Thanks.
Customer Answer
Date: 05/15/2024
Hello,

I responded back to this email on 5/9/24 stating I heard from CareFirst and they said they would contact me within 7-10 business days, sent on 5/9/24. I have not back from them since. I also asked for this case be left open until I hear back from them and there is resolution but I received an email today stating the case was closed.

Why was the case closed? It had not been 5 business days without a response because I responded back on 5/9/24. Also, I specifically asked to leave the case open. Can this case be reopened?

Thanks.
Customer Answer
Date: 05/22/2024
Hello,
I have not received a response from CareFirst about this issue. It is not resolved. Can you please re-open my complaint **** and assist?
I have paid thousands of dollars for care that my insurance should have paid for a majority of and I am currently receiving care that is not necessary. This is an urgent matter.
Thanks!
Business Response
Date: 05/30/2024
Please be advised that we are still investigating the complaint and have made contact with the member on 5/28/24. We will continue to work with the member on this matter. Thank you.
Initial Complaint
Date:05/01/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife, *******, was already registered with Carefirst. In late November we added our daughter to our family. In January 2024 we submitted an application to add myself and our new daughter to her plan. Unfortunately our originally application was deemed incomplete, and we had to resend the application numerous times. Finally after several calls to Carefirst, they confirmed with us that the application was complete and the coverage was in force, at around March 1, 2024. Unexpectedly also around this time Carefirst, without our consent or knowledge, billed premiums for myself and my daughter, from January 2024 when the original application was received.Of note is we cancelled appointments for my daughter until March 1, 2024 until we knew we had the coverage, and I also didn't cancel the existing coverage I had with ******** until March 1, 2024. Carefirst claims they did send us a letter sometime in February 2024 that the coverage was in place. However we both didn't get this letter, and all calls speaking with people at Carefirst never referenced the letter or that the coverage was in place. Carefirst has been evasive to resolve this matter, despite the fact that it seems easy to understand. I have spoken to them extensively to resolve or at least move things forward. On the last interaction I was advised I needed to send them a letter requesting the correction and refund, and providing evidence of when I cancelled my health coverage. That was sent and has been received by them. However a *** at Carefirst indicated it's not a guarantee that they will do anything despite asking for this information.Simply as a consumer I feel it's reasonable to pay for coverage I know about and what a company says in writing should be consistent with what they share by phone. As this hasn't been true I hope to get a refund on the premiums charged that cover Jan-Feb 2024 that we didn't know about, and thus couldn't benefit from.
Business Response
Date: 05/06/2024
******* ******
Dispute Resolution Specialist
********************************************************************************
Phone: **************
Complaint ID: ********
Dear ******* ******:
This letter responds to your inquiry of 5/2/24, in which you requested an investigation of allegations raised by the complainant.
CareFirst BlueCross BlueShield and CareFirst BlueChoice (CareFirst) cannot respond to this inquiry using a public forum due to privacy regulations. CareFirst will contact the complainant within 24 business hours of this response and work directly with that party to resolve the issue at hand.

Thank you for the opportunity to address your inquiry. If you have questions or concerns regarding the information provided in this letter, you may contact me at **************.

Customer Answer
Date: 05/06/2024

Complaint: 21646841

I am rejecting this response because the business is demonstrating bad faith. This is an issue they have known about and weve been directly speaking to them for it to be remedied. As here Carefirst approach is avoidance and delay. This is not professional or respectful. 24 day delay for something theyve been aware of for almost 2 months is an illustration of terrible customer service.

Sincerely,

***** Gierent
Business Response
Date: 05/13/2024
******* ******
Dispute Resolution Specialist
********************************************************************************
Phone: **************

Complaint ID: ********

Dear ******* ******:

This letter responds to your inquiry of 5/9/24, in which you requested an investigation of allegations raised by the complainant.

CareFirst BlueCross BlueShield and CareFirst BlueChoice (CareFirst) cannot respond to this inquiry using a public forum due to privacy regulations. CareFirst will contact the complainant within 24 business hours of this response and work directly with that party to resolve the issue at hand.

Thank you for the opportunity to address your inquiry. If you have questions or concerns regarding the information provided in this letter, you may contact me at **************.
Customer Answer
Date: 05/13/2024

Complaint: 21646841

I am rejecting this response because they can respond promptly to BBB, however responding to their customers is unreasonably delayed. Speaks to a problem in resolving customer issues.

Sincerely,

***** Gierent
Business Response
Date: 05/19/2024
******* ******
Dispute Resolution Specialist
********************************************************************************
Phone: **************

Complaint ID: ********

Dear ******* ******:

This letter responds to your inquiry of 5/17/24, in which you requested an investigation of allegations raised by the complainant.

CareFirst BlueCross BlueShield and CareFirst BlueChoice (CareFirst) cannot respond to this inquiry using a public forum due to privacy regulations. CareFirst will contact the complainant within 24 business hours of this response and work directly with that party to resolve the issue at hand.

Thank you for the opportunity to address your inquiry. If you have questions or concerns regarding the information provided in this letter, you may contact me at **************.

Customer Answer
Date: 05/22/2024

Complaint: 21646841

I am rejecting this response because it is a non-reply again.

Sincerely,

***** Gierent
Initial Complaint
Date:04/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have mailed 3 checks for $681.59 to Carefirst for my insurance premiums. The checks were mailed Feb 20, 2024, March 20, 2024 and April 20, 2024. Each check contained my full name and full address along with my account number and my ******************** number. Carefirst cashed each check within 48 hours of receipt but failed to apply them to my account. They sent my account to collections. I was unable to get my medication at the pharmacy at the first of April because they suspended my account. I faxed and emailed them the canceled checks they acknowledged their error and keep saying they will fix my account but now the supervisors in member services won't even take my calls they refer me to collections who say the account is fixed and they refer me to the pharmacy who says my account is not fixed. Meanwhile I cannot get my medicine. Both member services and collections admit that there is a huge problem processing checks that come from *************** and the credit unions. My bank is ****. So instead of fixing their internal issue they just accuse me of not paying and jeopardize my health.
Business Response
Date: 05/06/2024
Good afternoon, ******* ******,
Please see the attached document.
Regards,
******** *******
Initial Complaint
Date:04/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a health insurance plan through Blue Cross Blue Shield on 4/17/24 due to my employer given Cobra benefits ending 4/1/24. I was asked for documentation proof of this event, which I uploaded immediately on 4/18/24. After multiple calls and talking to customer service representatives, I was assured I would have an update to my application. Nothing has happened. No updates, nothing. I have now been without insurance for almost a month and I am running very close to not having any of my important medications left. This issue has caused me stress and emotional distress for about 10 days straight. Im sick of the back and forth and need to be guided in the right direction so I can figure out my own health appointments and medications.
Business Response
Date: 05/03/2024
Please refer to the attached response. Thank you.
Initial Complaint
Date:04/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been having issues with Carefirst over the years properly applying payments to my dental policy. At the start of this year, my dental insurance was cancelled without my knowledge. Carefirst still has not refunded me the payment I made in December of 2023 for $******-which would have kept policy current. I gave up on the dental with Carefirst. My policy number is *********. Dental group number if 99d1 and medical is 99m1. My medical insurance is currently behind or due in the amount of $*******. I made a payment back in February of this year for 3500 and this was applied on 2-23-24-another paper shows this being applied on 3-06-24. This amount does not impact the amount currently due of *******. The 3500 kept my policy current at the end of February but I also over paid to reduce amount owed in March. I made three more payments since, ******* on 3-07-24 and ******* on 3-28-24 and ******* on 4-21-24. Currently the two payments on 2-23 and 3-07 have not been applied-the third as of today has been sent from my bank but not noted again with Carefirst The attached bank statement shows these as being paid and my bank confirms Carefirst has my money. Ive been sending electronic payments to them for years with the same bank and account. Ive called numerous times and have been told we will take care of this. My ****** has not been refunded and my medical account is in arrears. My concern is losing my health insurance. I make my payments on time and sometimes I over pay. Im spending over ******** to this company per year. I dont know what direction to go now. Ive gone online to check my account and have sent an email through the Carefirst portal. I got a response stating it would be looked into and no one got back to me-REF:123357389. Im just getting my time wasted and no response. The website is hit and miss-I can get online sometimes and other times no.Thanks ****
Customer Answer
Date: 04/30/2024
I just want to let you know that I have called numerous times to and spoke to customer service at **********************. The last contact was with a ***** and I was supposed to send her and email, the same information I sent you, about payments. ***** assured me a resolution would be found within 72 hours-its been two weeks. I faxed this to her more than once over the course of two weeks. Also, I emailed it to her numerous times over the course of two weeks. In addition, I went to the CareFirst website and emailed through this. I got a response letting me know my email was received but no more.

I'm very afraid that my insurance will be cancelled on 5-1-24 due to no payments posted. I'm overpaid with them to the extent of 800.00-I owe a little over ******* and they have 7800 of my money. I've tried and tried and just don't know what else to do-I need help as they are either completely lost in the jobs they do or something else is going on. Also, they have all this money that I work hard for. I dealt with the exact same situation with my dental over the past 2-3 years. Except they were misapplying my payments to the medical side. Early this year, my dentist informed me that my dental insurance again was not active. I made numerous calls to them and finally someone told me-"oh you should have received information that CareFirst was no longer offering ************* it will be ************** You have to apply for this." They still have my payment I made back in December of 2023 for 161.10.-this is another issue I have to deal with. However, after a number of calls and being transferred, someone finally realized that the dental policy had changed. I never got a paper telling me this-I keep my record keeping pretty good.
Thank you for your time and help, Im trying to be patient but its hard with carefirst
**** ******
Business Response
Date: 05/06/2024
Good morning, *******,
Please see the attached document.
Regards,
********

Customer Answer
Date: 05/06/2024

Complaint: 21635749

I am rejecting this response because:
Carefirst has ******* of my money that has not been applied to my account since March of 2024. The attached response is the same response I get via phone or email. They are not handling the situation at all. Im afraid my health insurance is going to get cancelled. Again, I've made my payments, the bank confirms they have been sent. I just dont know what to do-it is the same response each time that states we appreciate your business and will get back to you in a timely manner with a resolution. No one ever follows up with a response by email or phone. What is going on-I'm self-employed pay over 33k a year to them and they can't be doing this to every customer-why me.

Sincerely,

**** ******
Business Response
Date: 05/09/2024
Good afternoon, *******,

Please see the attached document.

Regards,
********
Customer Answer
Date: 05/11/2024

Complaint: 21635749

I am rejecting this response because: Carefirst has made no effiort AGAIN, to resolve this issue with me. They keep making a statement that they will contact me with in 72 hours or ******************************************* know what has happened with my payments. My account is still 7k past due and they have 7800 or my money!

Sincerely,

**** ******
Initial Complaint
Date:04/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have stopped issuing payments to providers, citing data breech 2 months ago as reason. I have been dropped by my therapist. Other insurance companies effected by ****** are not having these issues.
Business Response
Date: 04/19/2024
CareFirst will respond directly to the Complainant. Thank you.
Initial Complaint
Date:04/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To the BBB,I am writing to you regarding a discrepancy between my bill and my health insurance.I had an *** on Aug. 18, 2023, and received a $2,011.48 bill from VHC. According to the terms of my CareFirst health insurance policy, my responsibility should only amount to a copayment of $350. Upon contacting CareFirst to address this discrepancy, they incorrectly asserted in November ********************************** a facility, thereby justifying additional charges beyond the copayment.I promptly clarified with CareFirst that the *** was performed at an outpatient center, not a facility, and they requested a resubmission of the bill with the accurate details for correction. I contacted *** on Nov. 30 to facilitate the resubmission as per CareFirst's instructions, which VHC confirmed on Dec. 11, 2023, was completed.Regrettably, despite the resubmission, CareFirst's records remain unchanged, and VHC persists in billing me $2,011.48, an amount inconsistent with my coverage. In addition, I met my CareFirst deductible for 2024, so this bill should be covered. Please have VHC and CareFirst reconcile this bill. I should only owe a $350 copay or less due to the deductible being met.Thank you,****
Business Response
Date: 04/05/2024
Please refer to the attached response. Thank you.
Customer Answer
Date: 04/16/2024
To the BBB, CareFirst and VHC,
I am writing to you because I never heard back from CareFirst and VHC, so this complaint should not be closed. No one has

On April 9, CareFirst representative ******* ******* emailed me to state she was researching my complaint and would contact me within 3-5 business days. That never happened.

I am asking that the BBB keep my complaint opened until it is resolved. The BBB did not follow up with me to see if this issue was resolved, but took CareFirst's word that they had tried to help me. I ask to please keep it open.

A copy of the email I received from CareFirst is below. I never heard back from them.

Thank you,

****

---------- Forwarded message ---------
From: *******, ******* <**********************************************************************************>
Date: Tue, Apr 9, 2024 at 1:10?PM
Subject: BBB File 21520956
To: *********************** <***********************>

Good morning,

This email responds to the complaint filed with the Better Business Bureau of Greater Maryland (BBB) on April 3, 2024. Attached is a copy of CareFirsts response to the BBB.

Please be advised that we are researching your claims dispute and will provide you with a response within 3-5 business days. Thank you for your patience while we research this matter.

******* R. *******
She/Her/Hers
Manager|Executive Inquiry & Office of Civil Rights
CareFirst BlueCross BlueShield
******************************
********************************* 21224
w ************|f ************
**************************
Customer Answer
Date: 04/19/2024
******* called me this week, and we are now working on this claim. I have asked for it to remain open until it is settled. Thank you.
****

Customer Answer
Date: 05/24/2024
To the BBB,
A CareFirst representative has helped me with this issue. Thank you for helping with this process.
****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

CareFirst, Inc. is NOT a BBB Accredited Business.