Complaints

This profile includes complaints for CareFirst, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CareFirst, Inc.

  PO Box 8894 Baltimore, MD 21224-0894

• 

  CareFirst, Inc.

  10455 Mill Run Cir Owings Mills, MD 21117-4208

• 

  CareFirst, Inc.

  PO Box 14114 Lexington, KY 40512-4114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with CareFirst BlueChoice as an employer based offer health insurance in August, t that time I selected Medical & Dental coverage, I pay 400.00 biweekly with a monthly contribution from my employer bringing the total cost of my medical insurance & Dental insurance to 1,000 a month.
  
  In August shortly after signing up with Carefirst, I received my medical card & dental card in the mail., The dental Card is marked CareFirst: BlueDental Preferred, the member ID on it is *********, the group is ***** I recently made a dental appointment with ******* ****** and gave them my dental insurance information. The medical assistant called me backed shortly after and informed me that I didnt have dental insurance with Carefirst, only medical and prescription. I dont take medication and have never had a prescription plan, as I dont need it but do need medical and dental. I have for months thought I was covered for dental insurance> even called called Carefirst and spoke to a rep. who confirmed that I didnt have dental insurance but could not answer why ws I sent a dental insurance card. I feel as if i have been duped, instead of dental insurance, which I had to pay 400.00 out of my pocket today, to see a dentist, they put in place a prescription plan that I will never use. In my opinion this is a very deceptive practice and needs to be investigated. I was ok paying 1000.00 a month when I thought I was covered for health & dental but paying 1000.00 month for medical and a prescription plan, no way. Why would Carefirst send me a dental card if I am not covered for dental insurance? this seems very wrong and deceptive.

  Business Response

  Date: 03/21/2024

  Good morning ******* ******,

  Please see the attached document.

  Regards,

  Danielle *******

  Customer Answer

  Date: 03/27/2024

  Good Morning,

  I submitted to Carefirst the Dental Card I received and since then have not had any communication with the company, I m not aware how this dispute was reported as settled, as I don't see any off from CareFirst.

   

  Business Response

  Date: 04/13/2024

  Hi *******,

   

  CareFirst resolved the concern and contacted the member to advise on April 4, 2024.

   

  Regards,

  Danielle

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new policy with **** through ** ****** ******** became active on 01/01/2024. I am seeking reimbursement for the money spent on mediction because I didn't have access to my prescription benefits. ******** denied my submitted claims. One was denied incorrectly, the other denied payment but only wanted to reimburse me for the allowable. **** should reimburse me the difference between what I had to pay and they medication allowance since it's their fault that I didn't have access to my full benefits. I have spent countless hours wasted trying to reach a competent human who can actually provide me the assistance I need.
  
  I got very sick on 01/08 and needed an antibiotic prescription filled. The short of this horrid experience is I was denied access to my prescription benefits because "I didn't exist". I couldn't pay retail price to fill it. The reality is **** did an entire system update which screwed a lot of people. Desperate & exhausted with worthless phone calls in 36 hrs to ******** my PCP gave me a medication discount card so I could get the antibiotic I needed. Thanks to their mistake my infection spread to my eyes. Could speak, couldn't hear & now couldn't see. On 01/09 late pm I had a prescription filled at another pharmacy for a steroid. On 01/11 my PCP gave me a discount code for an additional medication to expedite the clearing of infection. ******** is denying this medication too. I lost the medicine, it fell out of my car. On 01/12 my PCP office called in another prescription This claim is denied due to frequency, but asked for an appeal under the circumstance. ******** says they denied the second ** because *** submitted a claim. However, after the initially debacle I never filled, paid or picked up ANY medicine frm ***. ONLY *******. I submitted all required documents w/ my claims & still rejected. This is stressful & disgusting that there is no apology, correction or reimbursement of what I had to pay unnecessarily.

  Business Response

  Date: 03/22/2024

  Please be advised that communication has been sent to the member directly.

  Regards,

  Brian
  ** ***** ****
  Pronouns:
  he/him/his
  ****** *******
  Executive
  Inquiry | Corporate Office of Civil Rights
  CareFirst
  BlueCross BlueShield
  **** ** ******* ******
  Baltimore, MD 21224

  Customer Answer

  Date: 03/29/2024

  Hello *******,
  I am writing back in response to a message I just received that the case against **** is closed.
  
  I apologize as I did not see any previous communication from you.
  
  I have not received the full requested refund from **** so I would say that I am not fully satisfied. I received a communication from ******** that I would be receiving 2 refund checks. That was 2 weeks ago. I received only the lesser of 2 reimbursements last week.
  
  Frankly I pay my premium on time each month and they can’t efficiently refund me what I’m due. I am still waiting for the final reimbursement. I dread contacting their customer service which is unhelpful in any resolution and I spend hours on the phone.
  
  Sincerely
  ****** *****

  Business Response

  Date: 04/13/2024

  Please refer to the attached document.   Thank you. 

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Care First is my healthcare provider. It was provided by my employer starting January 8, 2024. This is an insurance company I do not know who they think they are. The only thing insurance companies have a right to do is pay my claim and whatever the ** think is best should be carried out. I do not know who died and made the insurance company G-d. I will give two issues going on with these people. Number one they refuse to ok ********. I have been taking Monjauro since it came out because I have Diabetes type 2 their sister companies ********************************** and Community Health Choice have ok my use of Monjauro. MY A1C was 8.5 before I was taking Monjauro my A1c is at 6.7 a major change. Many if I was with them in a room physically they couldn't hide from me I am so sick of these incapable people being in charge of people's health who do they think they are? They are getting paid they should be quiet and just do what they are told. The Second medication that these brilliant people denied me was *******. Also, I have taking ******* since the medication came out and every insurance company including their sister companies has it. If they do not ok my medications this will go into a lawsuit for dwindling of health. I don't think **** wants a lawsuit and if they do I'll bring it on. To the liberal state of Maryland. I bet if I asked for ****** surgery they would ok the procedure.

  Business Response

  Date: 03/12/2024

  3/12/24

  Dear ******* ******:

  Complaint ID: *******

  This letter responds to your inquiry of 3/5/24, in which you requested an investigation of allegations raised by the complainant.
  CareFirst BlueCross BlueShield and CareFirst BlueChoice (CareFirst) cannot respond to this inquiry using a public forum due to privacy regulations. CareFirst will contact the complainant within 24 business hours of this response and work directly with that party to resolve the issue at hand.

  Thank you for the opportunity to address your inquiry. If you have questions or concerns regarding the information provided in this letter, you may contact me at [**************.

  Sincerely,
  

  
  ***** *********-*****
  Analyst,Inquiry Management Sr.
  CareFirst Executive Inquiry Department

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21383371
  
  I am rejecting this response because:
  I am willing to talk about this in public I brought up just another leftist campaign to not want to care for their clients but if i was going for transgender reassignment surgery it would be covered because everyone knows the narrative that US insurance companies are paying for ****** surgery. a diabetic patient needing his meds  has to go through all these obstacles. i havent had my meds in a month thanks to this **** company
  Sincerely,
  
  ******* *********

  Business Response

  Date: 03/19/2024

  Dear ******* ******:

  
  Complaint ID: *******

  
  This letter responds to your inquiry of 3/14/24, in which you requested an investigation of allegations raised by the complainant.
  CareFirst BlueCross BlueShield and CareFirst BlueChoice (CareFirst) cannot respond to this inquiry using a public forum due to privacy regulations. CareFirst will contact the complainant within 24 business hours of this response and work directly with that party to resolve the issue at hand.
  

  Thank you for the opportunity to address your inquiry. If you have questions or concerns regarding the information provided in this letter, you may contact me at [**************.
  

  Sincerely,
  

  ***** *********-*****
  
  Analyst,Inquiry Management Sr.
  CareFirst Executive Inquiry Department

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wont provide me with my medication!!!!!It has been nearly 4 months since they previously shipped to me a 90 day ********** they have an order ********** was created, and they provided me with a tracking number of **********************, but according to ****, it appears not to be a valid tracking number as **** has never received the package!I keep getting chronic delays and assurances, but no medication!!!!

  Customer Answer

  Date: 03/04/2024

  Dear BBB,

   

  As an update re complaint 21366022, the package containing medication arrived on Saturday March 2.

   

  However the previous package for a 90 day supply arrived on November 13.  That is 110 days since I received my last 90 day supply.

   

  The plan says 80% of 90 days or 72 days I am eligible for a refill.  This was over 120% of 90 days.  Any justification for their delay does not appear to be in the plan!  They seem to be making up and enforcing rules that don't exist!  Also how they calculate the date of the next refill is not apparent to me!

   

  ****

  Business Response

  Date: 03/05/2024

  Good morning ******* ******,

  Please see the attached document.

  Regards,

  ******** *******

  Customer Answer

  Date: 03/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Package was received on March 2, 2024.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a new plan with CareFirst. The experience so far has been troubling, including issues with accessing the website, customer service, etc. Various calls with customer service has resulted in either no information or wrong/misinformation costing me hundreds of dollars.Regarding the items below I have both called as well as submitted emails via the membership portal to no avail. I am working directly with providers, etc, to resolve some matters on my own (getting good faith estimates for procedure costs, etc.) but there is one key (and one smaller minor item) that remain open with no response. **Case Number: C24-0005101779 ****** Item)Please see recorded calls. This is a new plan purchased via the ******** MarketPlace. I made several calls to **************** to validate coverage. Specifically, I called regarding coverage for my Annual Physical, including related bloodwork. And I was assured that Annual Physical, including the bloodwork, was fully covered. Although I specifically asked, I was not told that I needed to get the bloodwork performed at a specified lab outside of the facility in order for full coverage to apply. My physical was performed from an in-network facility/doctor yet I was charged out-of-network lab fees for the lab used by the in-network facility/doctor. Case Number: C24-0005285368 (Minor Issue)Noom Program is a Wellness benefit available to CareFirst members. But my profile is not available for Noom under the Wellness Program. The Noom approval process is handled by CareFirst. Noom and the CareFirst Wellness Support Team have confirmed that my profile is not yet in the CareFirst system. Please approve me in the system so that my information matches the CareFirst authentication portion of the enrollment process for Noom.Please for your attention.Thanks, *******

  Business Response

  Date: 03/05/2024

  Please see attached response. 

  Customer Answer

  Date: 03/11/2024

  The complaint is not yet resolved.  CareFirst sends you a message stating they are looking into the matter...  However, the only options on BBB is to either reject or accept the response (there is no option to hold pending a response, etc.).  I don't know if the response will be satisfactory as I have not yet received a response.

  Business Response

  Date: 03/13/2024

  Please see attached response. I am working directly with the complainant to ensure her protected Health Information is not compromised on the BBB public website.

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******* Ocumarez

• Initial Complaint

  Date:02/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/27/2024 Website access has always been an iffy venture. I am receiving the "cannot find your records" error. I called, yet again, this morning and the lack of access was not solved. I was told the problem will be elevated and that I would receive a call back up to or before 4 ********* on hold.

  Business Response

  Date: 02/29/2024

  Dear ******* ******-

  As one would imagine, we have quite a few member's with the name of "******* ********". We will need either a copy of the member's ID card or the date-of-birth in order to continue research on the issue at hand.

  ***** C. ****, ****
  Pronouns:he/him/his
  Senior Analyst | Executive Inquiry | Corporate **********************
  CareFirst BlueCross BlueShield
  ***********************************************************************************************
  Working Remotely: M-F, 8am-5pm
  We work flexibly at CareFirst. I am sending this email
  now because it works for me, but I don't expect that
  you will read, respond to, or act on it outside of your
  regular business hours.

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The CareFirst BlueCross and Marketplace representative falsely told me that I was not eligible for ******** Medicaid and he registered me for the CareFirst BlueCross ObamaCare plan. Unbeknownst to me, I actually did have ******** Medicaid coverage since July 2022 (see 1095B and address of insurance), which I later transferred to Maryland Medicaid in Jan 2023. I had used ******** Medicaid as the primary insurance provider during the two months (Nov and Dec 2022, see 1095A). As a result, I was double billed for visits that should've been billed to and covered by Medicaid but were charged from a Marketplace plan I did not want to nor need to sign up due to my income and other factors at the time. Because of this mishap by CareFirst and Marketplace, not only was I billed $852.06 for an insurance I shouldn't have been, since I was covered that whole time by ******** Medicaid, I also lost the premium tax credit too, also because the CareFirst representative misunderstood my situation at the time, and did not discontinue the CareFirst plan in Nov before the billing were incurred

  Business Response

  Date: 02/26/2024

  Please refer to the attached response.
  Thank you. 

• Initial Complaint

  Date:02/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a provider that services hundreds clients with CareFirst, there is a certain amount of support from Blue Cross Blue Shield needed in order for our operations to run smoothly.
  
  In order to provide our therapy services, we are required to obtain an authorization for services from CareFirst. CareFirst claims that we must always use the online portal to retrieve client data and authorization information. However, aside from the fact that the portal glitches almost daily, we will often be told through the portal that authorizations are not required when we know for a fact that they are.
  As a second resort, we fax necessary documents to the authorization department to request authorizations that way, but oftentimes the fax is returned with a message stating that authorizations cannot be obtained through fax and that portal must be used. When trying to use the portal, the portal will either glitch again or will tell us no authorization is required again. Times that we had discontinued attempts to obtain authorization because the portal said one is not required, claims have been returned as denied because authorization was not obtained.
  
  When we call provider services, we are almost always left on hold waiting for a representative for hours. We have left countless messages on authorization help lines, on the provider support line, and on individual contact lines. There is nobody to speak with. Any time we are finally connected with a representative at provider support, we are told we have to call another line to speak with someone else to help us. We simply want to be connected with a contact at CareFirst who can serve as an established representative for our agency and be contacted directly to assist us with authorization issues when they occur. These issues do not arise frequently - the hours upon hours spent waiting to connect with someone is absolutely wasted when all we need if a few minutes of attention.
  
  Thank you

  Business Response

  Date: 02/20/2024

  Good afternoon,

  CareFirst BlueCross BlueShield and CareFirst BlueChoice (CareFirst) cannot respond to this inquiry using a public forum due to privacy regulations. CareFirst will contact the complainant within 24 business hours of this response and work directly with that party to resolve the issue at hand. Thank you. 

  Latasha *.
  *******
  Manager|Executive
  Inquiry & Corporate Office of Civil Rights
  
  
  
  

• Initial Complaint

  Date:02/12/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To be Very Clear - This is a Business, **************** Matter, and Not a Health/********************** Matter. So, the BBB should be willing & able to help me to resolve this matter with the CareFirst team.On or about January 12, 2024, I spoke with a CareFirst ***resentative, by phone, and informed her that CareFirst neglected to send me my 2024 Insurance Membership Card. The CareFirst **** told me they mailed my medical insurance card to me on January 10, 2024.Thus far, I have not yet received my Medical Insurance card, although CareFirst has my correct home address on file.Then, on February 5, 2024, I called CareFirst team again, to ask them to re-send me my medical insurance card. The *** with whom I spoke said that the CareFirst team would mail me my medical insurance card via overnight (quick) delivery method, and that I would receive my card in 2-3 business days, which was on February 8, 2024. So, this date has also passed & expired, and I still have not received my Medical Insurance Card.CareFirst team is being grossly negligent, reckless, and irresponsible in not sending me my medical insurance card. So much so, that it makes me feel as if the CareFirst team doesn't give a **** about me, and that's a horrible feeling.I should not have to keep after the CareFirst team to make them send me my medical insurance card. CareFirst team should do so without me having to continually nudge them in this way. It's like pulling teeth to get CareFirst team to do what they should have done of their own free will.CareFirst team has proven that they are don't give a **** about me, their customer, and I'm paying $97/month to them for this shoddy treatment. This is outrageous, to say the least.

  Business Response

  Date: 02/14/2024

  Good afternoon ******* ******,

  Please see the attached form.

  Regards,

  ******** *******
  

   

   

  Customer Answer

  Date: 02/16/2024

  Dear Ms. ******* ******:

  As per our conversation yesterday, this is to let you know that (as of today, February 16, 2024) I have not yet received a follow-up from Ms. ******** ******* (Care First Blue Cross Executive Resolutions Manager) on when I may expect to receive my Care First Blue Cross Medical Insurance Card in the mail.

  For this reason, as per our phone chat yesterday, and as per your kind advisement, please extend the timeframe (by at least 2 weeks if possible) to give me enough time to be able to give the BBB a fair, objective answer and assessment as to whether or not I accept the Care First Blue Cross team's responsiveness to my BBB complaint.

  It's my understanding, per our phone chat (you and I) that you are willing to give me this extension. And, if so, then I am very grateful to you for accommodating my request.

  That said, please let me know (as soon as you can) what the new, extended turnaround time will be to which I can respond to the BBB team with my answer on this important matter.

  With my best wishes,

  Inas El-Sabban

   

  Business Response

  Date: 02/23/2024

  Good afternoon ******* ******,

  The complainant received an emailed response to the concern on February 20, 2024. 

  Regards,

  ******** *******

  Customer Answer

  Date: 02/23/2024

  Hello, Ms. ****** (*******);  I hope this message finds you well, happy, and in excellent health.

  Sadly, I have not yet received my Care First Medical Insurance card.

  Ms. ******** ******* (Care First Executive Manager **** told me that, supposedly, the Care First team mailed a card to me on February 5, 2024, which I should receive in 7-14 business days, which is on February 26, 2024. So far, I have not received the card.

  She also told me that the Care First team mailed me another Medical Insurance card on February 20, 2024, which I should receive in 7-14 business days, by March 11, 2024. 

  As of today (February 23, 2024) I have not received either card. I am extremely frustrated, to say the least, by Care First team's apathetic and lethargic lack of response to my request. Given all the grief and hassle I've experienced thus far, the Care First team should have overnighted my Medical Insurance card to me to ensure I receive it quicklly.

  And what's more disappointing and frustrating is that Ms. ******** ******* (Care First Manager **** claims that she does not have the authority to overnight my Medical Insurance card to me, which is bizarre. If she does not have the authority to do so, then why was she the one assigned to help me with this matter? This makes no sense at all. 

  For this reason, I kindly am asking you to further extend the response date, as I am bending over backwards, and am trying very hard with all my might, to be fair to the Care First team, to submit a response to you (the BBB) that is appropriate and fair to Care First.

  Can you please extend the response time to March 11, 2024? If so, wonderful. But if not, please extend the response date as much as possible. 

  Thank you very much, in advance, for your kindness, patience, and understanding regarding this important matter.

  Best regards,

  Inas El-Sabban

  Business Response

  Date: 04/01/2024

  Good morning ******* ******,

  Please see the attached document.

  Regards.

  ******** *******

  Business Response

  Date: 04/08/2024

  Good day ******* ******,

  Please see the attached document.

  Regards.

  ******** *******

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:

  Hi, *******; 

  Regarding complaint ID ********, I finally received my CareFirst Medical Insurance card today. Woo Hoo! ?? 

  Thank you very much for your kindness, graciousness, and patience, as you helped me resolve this matter.  ??

  I appreciate you very much, more than words can express. And I wish everyone were as kind and as helpful as you. ??

  With that said, I wish you and everyone at the Better Business Bureau a very happy, healthy, successful new year 2024. 

  Sincerely,
  
  Inas El-sabban

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a denatl policy for December 1, 2022 to December 31,2022. Policy number ********* Group ****. The application ID is ***********. This policy was for Myself ******* ****** DOB ****/1975 and my husband ******* ****** DOB ****/1973. For some reason who ever input the information they had my husband as the subscriber and the wife with both DOB with ********* name so it looked like I was not covered when in fact I was. I have spoken to sevral people over the last year trying to get this fixed. I can not goto my dentist because they are stating I have an outstanding bill of $1000 something. This was supposed to be paid by Carefirst but because they have my husband with my DOB the clamis were denied stating I did not have coverage. I spoke to supervisor Vanessa on 1/29/2024 and she saw the issue and told me it would be resolved by Wednesday 1/31/2024. She said she was waiting to hear back from the department that handles the changes and she would call me back. Well she did not. So I called every day the week of 1/29/2024 tryimg to get this straight. I spoke to Stan A on Thursday 2/1/2024 and he stated he would handle it and call mr Friday 2/2/2024. Needless to say he did not call me. So meanwhile I am having a tooth issue and can not been seen due to this bill not being paid. This was supposed to be resolved a year ago. This need to get fixed ASAP and have the payment for the 3 claim for 12/12/2022 and 12/30/2022 paid now so I can go to the dentist. This should not take this long to fixed and hours and hours on the phine trying to get resolved.

  Business Response

  Date: 02/10/2024

  Please refer to the attached response. Thank you!