Complaints

This profile includes complaints for Len The Plumber, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Len The Plumber, Inc. has 8 locations, listed below.

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  Len The Plumber, Inc.

  1552 Ridgely St Baltimore, MD 21230-2013

  
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  Len The Plumber

  8890 McGaw Rd, Ste 320 Columbia, MD 21045

  
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  Len The Plumber

  550 Forest Glen Rd Silver Spring, MD 20901

  
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  Len The Plumber, Inc.

  3610 Commerce Dr Halethorpe, MD 21227

  
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  Len The Plumber, Inc.

  2091 Springdale Rd Cherry Hill, NJ 08003

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Len The Plumber on 7/7/22 concerning water coming out of a pipe from my air conditioning unit. The technician came to the property and determined that the best solution was to snake the drain, as it was apparently clogged. He requested my approval and indicated that the charge would be $500 but that it should resolve the problem. I then paid Len the Plumber $500 to snake the drain to resolve the issue with the water coming out of the drain.
  
  Unfortunately, the problem occurred again on 7/19. I contacted my HVAC company and they indicated that the problem was with the drain and not the HVAC unit. I then contacted Len the Plumber again, as they had just serviced the unit on 7/7 and the technician told me that snaking the drain should resolve the issue. When I contacted Len the Plumber they indicated that they don't work on AC units, which I told them the problem was a back-up in the drain. I was then informed by their customer service department that they don't offer any warranty or stand by any work performed. They would in fact come out, snake the drain again for another $500 and offer no solution or root cause. This is the way they apparently do business. I am seeking assistance from Better Business Bureau in resolving this complaint with Len the Plumber.
  

  

  Business Response

  Date: 07/28/2022

  Business Response /* (1000, 5, 2022/07/26) */
  As stated within our terms on the signed estimate (see attached), "Please note that drain cleaning is a best effort attempt and there is no guarantee on drain cleaning. Customer agrees to pay for service attempt regardless of outcome." On the date of the original drain snaking our Technician did notify the person at the property that there was likely a greater issue causing the clog and the possibility it would need to be cleared again. A follow-up camera inspection was offered in order to uncover a possible cause within the pipe but was declined by the home owner on 7/21.
  
  In addition to the signed estimate please see the attached screenshot of the review left by the home owner which indicates that the technician did notify the tenant of the possibility or probability of this drain becoming clogged again. This review was captured within our database as it was linked by a survey sent to the home owner after the initial job was completed.
  
  
  Consumer Response /* (3000, 7, 2022/07/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The plumber operates in an unethical manner. To spend
  500 on repairs and have the issue unresolved is unacceptable.
  I am requesting a partial refund.