Reviews
This profile includes reviews for Len The Plumber, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,406 Customer Reviews
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Review fromShari B
Date: 05/12/2025
5 starsShari B
Date: 05/12/2025
***** was knowledgeable about problem ,fixed quickly thank you ***** and Len the plumber
Len The Plumber, Inc.
Date: 05/13/2025
Thank you for the kind words!Review fromKevin B
Date: 05/10/2025
2 starsKevin B
Date: 05/10/2025
Prompt service but the overall cost of the repair was outrageous. The final repair cost ended up being higher than the initial estimate which was high in its own right. The technician was not clear about an additional charge that would be added.Len The Plumber, Inc.
Date: 05/12/2025
We apologize for the inconvenience and frustration this has caused you. A member of our management team will be reaching out to you shortly to discuss this matter further and ensure that we address your concerns appropriately. Thank you for bringing this to our attention.Review fromCarole S
Date: 05/10/2025
5 starsCarole S
Date: 05/10/2025
Prompt service on an urgent matter. The person on the phone was patient while I was scatterbrained. Ezra the technician was professional and courteous, explaining the options and fixing the issue as quickly as possibleLen The Plumber, Inc.
Date: 05/13/2025
Thank you for the review!Review fromTimothy M
Date: 05/10/2025
5 starsTimothy M
Date: 05/10/2025
Plumbing leak at a hard to reach spot. Fixed leak and installed new outdoor water valve. Highly recommend especially if you have any issues other companies are not able to fix.Len The Plumber, Inc.
Date: 05/12/2025
Thank you!Review fromLance R
Date: 05/09/2025
5 starsLance R
Date: 05/09/2025
The service professional *** **** arrived in a very timely manner. He explained the problem and the price options clearly. He worked very efficiently to replace the garbage disposal unit, and he was extremely courteous.Len The Plumber, Inc.
Date: 05/12/2025
Thank you for the review!Review fromCarole G
Date: 05/09/2025
5 starsCarole G
Date: 05/09/2025
********* was prompt, efficient and professional in repairing my plumbing issues. He diagnosed the issues quickly, gave me options for repair, and completed the repairs promptly.Len The Plumber, Inc.
Date: 05/12/2025
Thank you!Review fromNathan L
Date: 05/09/2025
1 starNathan L
Date: 05/09/2025
A few months ago, a plumber removed our toilet to extract a toy and reseated it. A couple months later, the seal failed and waste water flooded our basement on a Sunday. We called Len the Plumber again—paid steep weekend rates—and the most unprofessional guy shows up. He kept saying it was his last job, rushed through everything, tracked sewage inside, left wax all over, didn’t seat the toilet properly (it shifts when you sit), and damaged molding and drywall running the snake.
I just wanted the pipe cleared and my house back. Two days later—backed up again, exactly what I feared. I told him it felt like they only knocked the blockage down, not out. Calling again, I get the rudest guy ever who quotes me full price to come back. No warranty. I ask for a supervisor—he says “I am the supervisor” and hangs up.
My wife calls and gets a helpful woman who promises a master plumber at no cost. Three hours later, we’re told they’re sending the same amateur. Suddenly, a "real" supervisor exists and says it might take 48 hours. I explain someone’s already scheduled, and he argues. Finally says our only option is letting the same guy come back.
I wanted to dispute the Sunday charge and hire a plumber with integrity, but my wife just wanted it resolved. In the end, Len the Plumber is a dishonest business with awful service. Their only goal is upselling and leaving before you realize you’ve been had.
It would have cost me less time and money if I would have just waited until Monday and found a plumber who is capable of servicing their clients.Len The Plumber, Inc.
Date: 05/12/2025
******, we apologize for any inconvenience you are experiencing and have reached out to the Branch on your behalf.Review fromAnne C
Date: 05/08/2025
5 starsAnne C
Date: 05/08/2025
I'm incredibly happy with the service ****** provided! He was extremely thorough and explained everything to me as he went along.
I'll definitely call Len and request ****** for any future work that I need.Len The Plumber, Inc.
Date: 05/12/2025
Thank you so much!Review fromJennifer J
Date: 05/07/2025
5 starsJennifer J
Date: 05/07/2025
My technician was professional, courteous, and walked me through the various issues and steps. My tune-up went as expected.Len The Plumber, Inc.
Date: 05/09/2025
Thank you!Review fromDiane B
Date: 05/07/2025
5 starsDiane B
Date: 05/07/2025
** *******, from Len The Plumber, did a great job of replacing the mechanism in our half bath toilet. We received prompt service! He was polite, professional and took about one hour for the repair! We also got a 10% senior discount as advertised. We would definitely use this company again!Len The Plumber, Inc.
Date: 05/09/2025
Thank you!
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