Reviews

This profile includes reviews for Bay Property Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bay Property Management Group has 3 locations, listed below.

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  Bay Property Management Group

  1114 St Paul St Suite 1A Baltimore, MD 21202

  
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  Bay Property Management Group

  216 Crain Hwy N STE 202B Glen Burnie, MD 21061-3085

  
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  Bay Property Management Group

  1 Heighe St STE 1D Bel Air, MD 21014-4130

  

Review Details

• Review fromJennifer L

  Date: 02/23/2024

  5 stars
  We were interested in renewing our lease for a second time and our property manager was able to get a 13-month renewal (as opposed to the standard 12-month) approved by the homeowners within hours. We appreciated her timely assistance.

• Review fromNick F

  Date: 02/22/2024

  5 stars
  Nur A****** is great, always responsive and swift to fix any issues that emerge!

• Review fromEugene L

  Date: 02/21/2024

  5 stars
  I have had an overall positive experience with Bay Management so far. Any issues I've experienced has been responded to in a timely/professional manner. Also, our property manager Nur A****** is very friendly and professional! He reached out to me via telephone to introduce himself which I really appreciated ??.
  Even a year later Nur has continued to be a friendly and approachable professional. He always helps us coordinate our maintenance requests in a timely manner and is very responsive!!!

• Review fromKristen M

  Date: 02/18/2024

  5 stars
  I would love to thank Bay Management and Ms. Roxanne for everything they've done for me. Their quick with responses and even faster when it comes to sending out the right people to help fix things.

• Review fromShanita J

  Date: 02/14/2024

  4 stars
  Been living at my property for 3 years now and I haven’t had any issues until this year but they were little things like my fence due to the wind and this property management are very excellent with getting it done fast with no hesitation at all. Ms Roxanne has been so hopefully and she always answers every email or call lol no matter how much I call for little questions etc I am very pleased.

• Review fromChavannes T

  Date: 02/09/2024

  5 stars
  I would like to thank Bay Management, Roxie C****. She has been an amazing property manager. She is very professional and knowledgeable. She is great in communicating with the tenants and me if they are any issues or maintenance orders that have to be taken care of. I always rest assured that my properties are in good hands. I would recommend Roxie C**** to anyone looking for good professional property management.

• Review fromKaitlyn F

  Date: 02/08/2024

  1 star
  I wish I could give 0 stars. Bay Property Management Group is the WORST rental agency I’ve ever encountered. If you are trying to rent in Baltimore, steer clear from them.
  In the three years my family has been living in our rental unit, we’ve dealt with mold, nicotine dripping from the walls from prior tenants, and a gas leak that took multiple calls to the fire department, BGE, and 3 years to fix. All the while we complained about these issues, their property managers were dismissive, and their maintenance workers lacked experience to thoroughly fix any issues. RUN FROM THIS COMPANY

• Review fromKumar N

  Date: 02/06/2024

  5 stars
  Roxanne and Bay Property Management Group have been great both to us and our tenants with timely response and resolution. We are very happy with Roxanne and if opportunity arise we will be happy to recommend Roxanne/Bay property management to friends .

• Review fromDeborah

  Date: 01/27/2024

  5 stars
  Dear Bay Management Leadership:
  I am writing to express my sincere appreciation for the exceptional customer service provided by Leah Choi during my recent interaction with your company. Her dedication to ensuring customer satisfaction has truly made a positive impact, and I believe it is important to recognize and commend such outstanding service. During my experience, Leah demonstrated an exceptional level of professionalism, attentiveness, and competence. Her ability to actively listen to my concerns, provide timely and accurate information, and offer effective solutions ALWAYS exceeds my expectations. Her friendly demeanor and willingness to go above and beyond to address my needs have left a lasting impression. Leah's commitment to delivering a superior customer service experience reflects positively on your organization and significantly contributes to building a strong, positive reputation. Her expertise and genuine concern for customer well-being are truly commendable, and I believe she stands as an exemplary representative of your company's values. It is evident that Leah takes great pride in her work, and her efforts have not gone unnoticed. Her outstanding performance deserves recognition, and I hope that her dedication and commitment to excellence are celebrated within your organization. I sincerely thank Leah for her exceptional service and commend her for embodying the highest standards of customer care. I am confident that her positive impact will continue to enrich the experiences of your customers and especially me. Thank you for providing a platform for such exemplary service, and I look forward to the opportunity of engaging with Leah in the future.
  Sincerely,
  Elvin/Dee O****

• Review fromKevin P

  Date: 01/25/2024

  5 stars
  Been working with BMG for a few years now and it has always been a pleasurable experience. Their property managers, especially Ronaldo R****, are very accommodating and easy to work with.