Complaints

This profile includes complaints for Under Armour, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Under Armour, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Under Armour, Inc.

  1020 Hull St Ste 300 Baltimore, MD 21230-5358

• 

  Under Armour, Inc.

  930 Todds Ln Rosedale, MD 21237-2952

• 

  Under Armour, Inc.

  1020 Swan Creek Dr Baltimore, MD 21226

• 

  Under Armour, Inc.

  500 - 169 Enterprise Blvd Unionville, ON L6G 0E7

• 

  Under Armour, Inc.

  211 Walter Seaholm Dr., Ste 200 Austin, TX 78701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/03/2024 I made an order. The **** said clearly that returns could be made to ANY brand store. The words brand store are clickable and brought me to a store locator. The store locator marked a number of international locations as brand stores, including in ******. I made this purchase with the intention that I would be able to do a return if there was a problem with the fit. Only when I went to go return/exchange the item to a store did I discover that there is no Under Armour store at the address provided (***********, Derech ******* ***** 1, ***********)And the store that is in ******** said that they don't take returns from the website and they will have a manager call me. This was weeks ago and no one has called.I have made numerous attempts to contact customer service to resolve this, in addition to requesting that they fix the incorrect listings. This was a big order and I need to return a number of the items because they are too small. Please do the right thing.Your website clearly says that they can be returned abroad, but every interaction I have had with customer service is futile, since I just get the same response: sorry US purchases need to be returned in the ***. Maybe thats your policy but I can only know what is in front of me. I have reported the problem (also that one of the listed stores dont exist anymore) and yet everything on the website remains exactly the same. Please fix your website so this doesnt happen to anyone else (going all the way to the listed address to find out there is no store there???) and please return my money for the shirts that I need to return. The items we need to return are:1387560-722-SM 1365383-465-SM 1361524-100-SM 1361522-410-SM Thank you

  Business Response

  Date: 03/24/2025

  Hi, ******!

  I hope you're doing well! We have refunded you for order US-31130737 in the amount of $93.00 for the four shirts you requested to return: 1387560-722-SM, 1365383-465-SM, 1361524-100-SM, and1361522-410-SM. You should see the refund back on your ****** account in the next 3-5 business days. Thank you for your patience and please let us know if there's anything else we can help you with!

   

  Thank you for choosing Under Armour and I hope you have a great day!

   

  ******* *.
  UA **************** Team
  
  
  ****************
  *******************

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a large order from Under Armour online at ************************************ on November 28, 2024 for a Christmas present for our kids. The total amount paid was $130.51 for six items. One of the items never delivered. After Christmas, I called to cancel that portion of the order since it didnt deliver by Christmas time. Under Armour agreed; however the pending charge of $14.07 never dropped off. Since then, I have called on several separate occasions and was told the same thing (that it would be removed). Most recently I called and spoke with their supervisor in the actual accounting department. They have apologized, and promised yet again the same thing, but the pending charge remains. Because it is pending and not actually charged, it appears my credit card cant do anything about it either. So, as it stands right now, it looks like I will have a pending charge of $14.07 on my credit card indefinitely with no intention to ship me the item or to remove the pending charge. I have been told this could hinder my business with my credit card where I wouldnt be able to cancel the card if I wanted to due to there being a remaining pending charge. I ask for this pending charge to be removed. For reference, their most recent internal case number is ********.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought these shoes for my five-year-old grandson through ******. Order placed 8/18/24. Delivered 8/31/24. $63.30. Used only three days a week for gym class. Faulty product as plastic laces failed. Can't tighten and shoes fall off. Per Amazon return window closed 9/30/24. Called Under Armour 12/20/24 which turned me to ******. 12/30/24 called Amazon and they sent an email to Under Armour. 1/3/25 called Amazon which they sent another request to Under Armour and still no response.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 25th i was jogging when the headphone plastic i purchased from UA fell out of my ear , the rubber piece was still inside. too far in to pull out i felt extreme pain and started screaming, i could feel it going deeper and deeper. my bf rushed me to the ** they were not able to remove it with tweezers and had to get a special tool. the hospital charged me $350 for the visit but so far i have paid only $200 and am seeking a replacement headphone as i will NEV** wear in ear headphones again, the company ignored me for weeks. the ** called to follow up as i could have had long term damage to my ear **um. all is ok but im out the money for the hospital bill, suffered pain, will never ever wear in ear headphones again, finally they contacted me asking for proof of purchase, these were bought a year ago i loved and wore them. they cost me $150 and i dont save receipt id have to go to banking back on my cc a year, its insane as the DAY IT HAPPENED i contacted customer service in the chat i supplied them with the DR **** AND PHOTO OF THEIR PRODUCT THAT CAUSED THE DAMAGE

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/4/24, order #US-31219091 for $296.80. The order confirmation stated arrival date as 12/13/24 - 12/17/24. My order was delayed and then marked as delivered on front porch 12/18/24 at 8:01pm, tracking # *****************. There was no package delivered. I checked my front porch camera and there was no delivery or anyone on my front porch from. 6:00pm until 9:41pm. I called customer service and was told they will email me an affidavit but I have not received, yet. I placed my order in advanced of the holiday rush for a reason I missed other opportunities to get similar product because Under Armour promised the product that I paid for

  Business Response

  Date: 01/03/2025

  Good Morning ****,

  We apologize that your original order US-31219091 did not arrive.  I do see that we were able to get a replacement order sent out to you C6483923 and that it was delivered on 12/24/2024.  I have sent you a promo code as well due to the inconvenience of your order not arriving, we know how frustrating it can be especially during the holiday season. We hope you have a great New Year and thank you for choosing Under Armour.

   

  ******* C
  Senior CSR
  Customer Service
  ************************ DR.
  *********, MD 21230

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were gifted a new pair of sneakers for my son, and hes worn them for about 3 months and the Velcro is coming undone at the strap, and the plastic part is lifting away from the shoe at the front. I reached out to Under Armour via chat, and they said my only option is to bring it them to a store with a receipt to see if they can do anything. They said since it's beyond 60 days there's nothing more they can do online. Sneakers lasting 3 months is a clear quality issue, and I am seeking a refund. Happy to provide photos if needed.

  Business Response

  Date: 01/05/2025

  Hello *****,

  Thank you for contacting Under Armour.  We apologize for the delayed response due to the business of the season.   However, we also apologize that the gear that you received as a gift did not last as long as the typical quality of our gear.  This does sound like you received a defective shoe and we want to make this right.   Could you please respond with a picture of the inner tongue of the shoe that has the Style # (SKU number) so that I can issue an e-gift card to you for the value of the shoe, taxes, as well as expedited shipping to make this right as soon as possible?   Along with that, may I also have your address to attach it to the e-gift card?

  Thank you so much and once I hear from you, I will proceed.

  Have a wonderful New Year,

  **** *.
  UA **************** Team
  **************************************************************************

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I have attached a photo of the label as requested. My address is *************************************************************;
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Law Enforcement Officer and ordered a pair of boots as my current pair broke down. I purchased a pair online from Under Armour and was given an expected delivery date of December 10th. On December 10th, tracking said it was out for delivery. My order did not arrive and later that night it said order was delayed. I reached out to Under Armour via phone and was told they dont have an answer but believed it was due to the delivery company. I then reached out to the delivery company who said they mistakenly sent my order to the wrong facility and if my tracking was not updated by December 12th to reach out to Under Armour. Today, December 13th there is still no update. I reached out to Under Armour via chat and was told there was nothing they could do and I was to wait until December 17th. I told them this was unacceptable as I could not wait that long due to my job. I asked that they cancel the order but was told it could not be cancelled because it already shipped. I told them this was their mistake and I shouldnt have to wait because of a mistake that was not my fault. They again said there was nothing they could do. I asked to speak to a Manager and was told the Manager would say the same thing. It wasnt until I questioned that they were not going to let me speak to a Manager that I was finally transferred to a Supervisor. I told the Supervisor everything that took place and was eventually told ** receive a refund in 2 to 5 days and they would send me a return label once my order was delivered. This customer service has been absolutely horrible and I have spend hundreds of dollars on Under Armour apparel over the years.

  Business Response

  Date: 01/07/2025

  Hello, 

  We apologize for any inconvenience which you may have experienced as we work to ensure that you ultimately have a positive experience with UA. We would like to reassure you that your refund has successfully been processed for your return order number C6439085 in the amount of $82.39 and has posted back to your original method of payment. Your refund was processed on 12/13 and it can take up to 2-5 business days to post back to your original method of payment. Please be sure to confirm with your financial institution that you have received your refund. We appreciate you being a loyal UA athlete and hope that you enjoyed the Holidays. Thanks for choosing Under Armour!

  Sincerely, 

  ****** ***** Burlong-*****
  Senior Lead, E-Commerce
  Customer Service
  ************************ Drive
  ************************;
  

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A refund was received. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this email finds you well. I am writing to seek assistance with a return and refund issue related to order #US-30698112.Unfortunately, I needed to return this order because it did not meet my expectations, despite being accurately described. The initial purchase was partially paid for using a gift card, and I encountered significant difficulty navigating the return process.When I contacted your phone support team, I was unable to resolve the matter. Consequently, I was forced to purchase a replacement item under order #US-31496962, paying the full price with my credit card. This situation has caused unnecessary inconvenience, as I had intended to apply the refunded amount toward the new item.Given the circumstances, I kindly request that the refund for order #US-30698112 be processed directly to my credit card instead of being issued in the form of a gift card. This adjustment would resolve the financial imbalance caused by the current situation.Thank you for your understanding and support. I look forward to your prompt assistance in resolving this matter.

  Business Response

  Date: 01/05/2025

  Hello ********,

  Thank you for contacting Under Armour.   We truly apologize for the inconvenience and that the returns process was quite complicated for you as this is not the type of customer service we typically strive for.   However, we are here to help!   With that being said, as a one-time special service I will create the refund to go back to your original method of payment as opposed to just the e-gift card in the amount of $25.00.   Typically we also take the balance from the e-gift card but for the inconvenience, the e-gift card that was emailed to you is still utilized as I have left the $25.00 funds on there. 

  I will also give you a call to confirm your refund here by 12:30pm EST January 5, 2025.  The Call will be coming from **************.   

  Thank you and we apologize for the inconvenience. 

  Have a Wonderful New Year,

  **** *.
  UA **************** Team
  ****************
  *********, MD 21230

  Customer Answer

  Date: 01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:12/02/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under armour case ******** a supervisor there was supposed to send me a resolution so i can replace my defective shoes but no one has got back to me after countless emails to them. I want this resolved right now.

  Business Response

  Date: 12/03/2024

  Hello ****,   

  Thank you for contacting Under Armour.   We truly apologize for what you went through with your Charged Rogue 3 Running shoes (3024877-104-10).    Please know that we value you as a customer.   I have created your e-gift card for the value of the shoes.  We currently have promotions where you will also get free shipping as well.   With that being said, your e-gift card is associated with Order #:  S6390419 and is valued at $80.00.   Our **************** System will email you the gift card number and pin.

  You can utilize the e-gift cards both in store (Factory Outlet and Brand house Stores) and online.  They never expire.  When you make a purchase online
  you can utilize up to 2 gift cards (or e-gift cards) as your payment method.  However, if you have more than 2 to utilize, please give us a call at **************.
  
  Thank you and we hope you have a Wonderful Holiday Season,
  
  **** *****
  Senior **************** Representative 

  Under Armour

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to place any orders with Under Armour for delivery to my home. Every order is canceled by **. I contacted them and they claim that I am a reseller. I am not a reseller. I sell items on ********** but do not sell or want to sell Under Armour items. I simply want to place an order for running gear for myself. I am asking Under Armour to please remove this restriction.

  Business Response

  Date: 11/22/2024

  Hi, ****! I hope you're doing well! I'm so sorry about this! I completely understand your frustration. Please contact our Order Processing Team at ************ to discuss the situation and their decision. 

   

  Thanks and I hope you have a great weekend!

   

  ******* *.
  UA **************** Team
  
  
  **************************************************************************