Business Profile

Sportswear Manufacturer

Under Armour, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Under Armour, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

240 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Per customer service email attached I was supposed to receive a gift card for 38 dollars but you only sent me 19 dollars. Please correct this immediately
Business Response
Date: 11/22/2024
Hi, ***! Thank you for reaching out to Under Armour! I hope you are doing well! Gift card number 6319429001287757 has been fulfilled for a total of $38.31. I'm not sure why you're only seeing a balance of $19. Please check again and let me know if it's not correct but according to our system, that is the balance.

Thank you so much and I hope you have a great weekend!

******* *.
UA **************** Team

****************************************************************
Customer Answer
Date: 11/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****
Initial Complaint
Date:11/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under amour customer service Case #******** per the email dated 11/12 from customer service ****** O that I am attaching below I am supposed to receive a 100 dollar plus tax gift card for my defective boots. I have still not received a return shipping label to mail the boots back to them and I have not received the gift card.
Business Response
Date: 11/22/2024
Hi, ****!
I hope you're doing well! I'm very sorry about this and thank you for your patience! It looks like we sent gift card number 6319429001292513 for $110 to **************************** on 11/13/24. I also resent it today. Please check all of your email folders to see if you've received it. If not, I can send another. Please let me know!

Thanks and take care,
******* *.
UA **************** Team

**************************************************************************
Customer Answer
Date: 11/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:11/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a gift for my birthday for the Under Armour ****************************** and Tactical Boots. After two months started to rip and wear with minimal use. I need a warranty replacement sent the shoes were given to me by my mother
Business Response
Date: 11/22/2024
Hi, ******!
Thank you for reaching out to Under Armour customer support. I am sorry to hear about the problems you are experiencing with your gear. As proof of our continued commitment to make all athletes better, we stand behind our gear.

If you respond back to this email with the following information, I'll be happy to help:

* The online order number or image of receipt
* Why would you like to return or replace the gear? (ex. damaged, too small, wrong color, defective)
* A photo of the tag on the inside of the gear
* A photo of the overall condition of the gear
* Photos of the defect/damage (if applicable)
* Your shipping address and phone number

We review each return request on a case-by-case basis, and we will follow up via email within 3-5 business days. If approved, we will provide you with a replacement or an UA Electronic Gift Card. Please note, to protect the integrity of our program and make it fair for everyone, we reserve the right to refuse any return that is outside of our return policy.

Thank you for choosing Under Armour and I hope you have a great day!
Initial Complaint
Date:11/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Under armour (order #US-29893932) the first week of October. Under amour sent me the wrong size, so I went ahead and requested a QR code for an in-store return. I took that QR code to my local ***** and dropped off the package. Now it's been 3+. weeks and I don't have my refund yet so I chatted and got this horrible agent by the name *** who kept insisting I go back to ***** over THREE WEEKS LATER and ask for a return label!! Like what...how insanely horrible advice is this. Had the agent been able to resolve this issue I would not be filing a complaint with the BBB but now I am for the horrendous customer service.
Business Response
Date: 11/11/2024
Hi, Ami! I hope you're doing well! I'm so sorry about this! It looks like we refunded you in the amount of $68.01 on 11/8/24. It may take 3-5 business days for you to see it on your account. If you don't, please let me know and I will look into it! Thank you for your patience! And again, I'm really sorry! This is not the experience we want you to have!

Please accept this 25% off promo code to use on a future order for the inconvenience!

Promo Code: CSR-T2TX-ZMRG-S4VR-K27M
Expiration Date: 1-6-25

*Terms & Conditions: To redeem on ******, promotion code must be entered at checkout and is valid for one-time use only. Discount is not applied to sales tax. Void if altered, copied, transferred, auctioned or sold. Offer is not retroactive for orders placed before receiving the offer. Not valid in combination with any other coupons, discounts, specials, vouchers, redemption codes, or on gift certificate redemption orders. Offer valid on eligible, in-stock items only. Items not eligible for discounts will be noted online. Cannot exceed $1,500 for purchase. Cash value 1/10?

Free shipping codes: Please note that you must select the Express 3-Day Shipping option for the code to work.

Still have questions or concerns? Please feel free to reply to this email, text a teammate at ************, or chat with us by visiting our Help Center.

We'd love to hear from you. Keep an eye out for a survey that will be emailed to you shortly!

Thanks for choosing Under Armour.

******* *.
UA **************** Team

**************************************************************************
Initial Complaint
Date:11/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased under armour valsetz from the under armour outlet in hagerstown, md 1/2/24 for $71.55. Receipt barcode # is ******************I had to go overseas so I did not start wearing the shoes until 10/24. They are horribly uncomfortable and wearing out already so I would like a full refund. Under armour should have to honor there products. I am providing a copy of the receipt.
Business Response
Date: 11/04/2024
Good evening *******,
Were sorry to hear you are experiencing issues with quality and/or performance with your recent gear. Upon checking, you contacted us directly on 11/2 and the following e-mail was sent to you by one of our Representatives:
A return label has been set up on order S6316982. Once the item is scanned into the warehouse, it can take 1-2 weeks to receive an electronic gift card in the amount of $75.84. -- Return label attached to e-mail
An additional representative also sent you an e-mail detailing the instructions on how to initiate your return. Feel free to let us know if you need any further assistance! You can also reply directly to the e-mails you received from our agents for direct assistance.
Customer Answer
Date: 11/06/2024

Complaint: 22504472

I am rejecting this response because:
Be advised you recieved the package yesterday at your warehouse and also please be advised I had to spend $3.52 on a box to ship the shoes back to you so I would appreciate if you compensated me for the box. Receipt is attached. Thanks

Sincerely,

******* ******
Business Response
Date: 11/10/2024
Good evening,
We sent you the following e-mail on 11/6 at 3:10PM EST:
"You should have received two electronic gift cards in this email. We have set up an electronic gift card in the amount of $5 to cover the cost of the box you used to ship the item back."

Best regards!
Customer Answer
Date: 11/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:10/11/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I usually don't buy Under Armour products online, I used to buy in stores. But because they offer 25% off discount coupon codes for online purchases, I started buying them online. Problem: On the most recent order for $1,105.49 from 10/10/2024, the representative canceled my order a few hours after I placed the order stating they suspected fraud, copyright infringement, resale on ****, consumer fraud, and all kinds of BS on my account. I usually use my personal debit cards on ****** to buy their products. This time, I used my business debit card, and they fried me for over an hour on the phone saying I committed fraud, I resell on ****, I am no good, I am not trustworthy, I am a criminal, I am bad, I am a wuss, etc. This business should not be trusted. If this is the way they relate to their best and lifelong customers, and they don't even trust their customers, then they have no business being in business.Period! Under Armour should be put out of business for good. They enjoy frying their customers on the phone, they enjoy distrusting their own customers, they enjoy rejecting their own customers, they don't want to give any discount coupons to their best customers, they don't want anyone to buy from them. This merchant is obviously really out there! I would have called them whack jobs while I was on the phone with them, but I didn't do that. It makes no difference what credit card I use, it's my business debit card with my name and business on it. If they believe everyone's a suspect and a fraud, then they have no business being in business in the first place. This company is in business thanks to people like me who buy faithfully from them, whether it's online or in stores or from anyone else in the universe. For them to cancel my order and verbally abuse me on the phone for an hour saying what a fraud I am and resell their products on ****, is grounds for permanent banishment of this business out of this world. They received too much business from people like me.
Business Response
Date: 10/20/2024
Hello ***,
We apologize for any inconvenience that you may have experienced and would like to inform you that your account has been cleared and you are now able to place online orders via our UA site or you can speak and/or chat with one of our customer service representatives via our ******************** to have an order placed for you.

Thank you for choosing Under Armour,
****** ***** Burlong-*****
Senior CSR, Customer Service
************************************************************************************;
Customer Answer
Date: 10/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I appreciate it, Under Armour, and I just placed an order, however, if this happens again, I will make sure to NEVER do business with Under Armour again. Your company harassed me on the phone for one full hour on October 10, 2024. That was completely uncalled for. I hope it never happens again. That's all for now.

Sincerely,

*** ***
Initial Complaint
Date:09/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* the company thru email and the response was that I needed a receipt in order to replaced the lenses in the sunglasses. I responded to them saying I pay for the lenses but they still replied that I needed a,receipt. It doesn't make sense.
Business Response
Date: 09/29/2024
Hello ****,
Thank you for contacting Under Armour. We truly apologize for what you experienced with our **************** Team. I have created an e-gift card in the amount of $120.00 that will be emailed to your email address within the next 24 hours.

Please note that our glasses have a licensure warranty that is outsourced by Safilo.
Here is their Contact Information
Safilo (Eyewear, Football Visors and Visor Clips):
US: **************
******: **************
*************************************************

Please note: You can utilize the e-gift cards both in store (Factory Outlet and Brand house Stores) and online. They never expire. When you make a purchase online you can utilize up to 2 gift cards (or e-gift cards) as your payment Method. However, if you have more than 2 to utilize, please give us a call at **************.
We are so sorry for the inconvenience. Your $120.00 e-gift card will be emailed within 24 hour and is associated with Order #: S6265998.
Thank you and have a wonderful day,
**** *****
Senior CSR
Customer Service
********************************************************************************
Initial Complaint
Date:09/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned my entire order to Under Armour and they're claiming I only returned 1 item. I was contacted by the ******************* Team asking for my ***** drop off receipt and I sent it to them. After 2 weeks I have yet to hear anything from them at all after constantly emailing them almost every day.
Business Response
Date: 10/08/2024
Hello *****,
We apologize for any inconvenience that you may have experienced. We have received your concern and are working diligently to resolve this issue as soon as possible. Please continue to check your email for all updates regarding your inquiry.
Thanks for choosing Under Armour,
****** ***** Burlong-*****
Senior CSR, Customer Service
************************************************************************************;
Initial Complaint
Date:08/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought these shoes a few years ago and bought a new one and it was so uncomfortable no cushion inside he gave me a bad blister can you please send me replacement of the charge assert 9 or whatever shoe you have that actually for the price should have cushioned there was like no cushion inside
Customer Answer
Date: 08/28/2024
There's no cushion on these shoes and they don't provide replacement soles even a new shoe doesn't have good cushion on the side from this company so provided clarification and receipts
Customer Answer
Date: 08/28/2024
I never received a gift card I'm not sure what you're talking about their new shoes I bought are having an issue
Business Response
Date: 09/09/2024
Good afternoon,
We sincerely apologize for the delay getting back to you! Upon checking, the screenshots provided indicate that you have initiated a return with ****** for this product. Since we don't have access to orders placed through ******, you would need to reach out to their customer service directly.
If you still have possession of this item, and did not initiate a return for these shoes, please clarify this, as well as include your proof of purchase for this item, as well as the style number (also known as the ART # or SKU), and an image of the defect so we can review this further.

Thank you!
Customer Answer
Date: 09/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you I already initiated the return and everything is good now thank you so much.

Sincerely,

******* ********
Initial Complaint
Date:08/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** has a low price guarantee if their prices go down within 10 days, but they do not honor it.On July 13 our request was denied On July 23 we requested a manager. We were ignored.On August 24 we chatted with Dai at 3.45p. There was no response from the ********* here we are. Our order number is UA US-********. Prices did go down within the 10 days on several of the items despite what your customer service *** said. So, we are expecting the refund promised.
Business Response
Date: 08/30/2024
Hi *** *****,

I have looked into this matter for you. I do see that we were running our semi annual sale during the time you purchased, however the items that you purchased were not part of that sale. I am sending you a ***** Electronic gift card that will come in a separate email. This gift card can be used online and in store.
Thank you for being the best part of UA!
******* ****
Senior CSR
Customer Service

************************************************************************

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Under Armour, Inc. is NOT a BBB Accredited Business.