Complaints

This profile includes complaints for Beltway Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beltway Blinds

  12300 Kiln Ct Ste E Beltsville, MD 20705-1311

  
• 

  Beltway Blinds

  7051 Muirkirk Meadows Dr Ste J Beltsville, MD 20705-6344

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Evening We order Blinds from Beltway Binds over a month ago. They came out to Measure twice. Some of the Binds came back too short and one was too wide. We have been trying to get this issue resolved, However every time I call they say that the Blinds will be in on a certain date, However no results. Plus they wanted me to pay for their mess up. I'm a 82 year old senior citizen that's try to get by and do the right thing and life. Please help me out, Because every time I call a supervisor is never available.

  Business Response

  Date: 10/31/2022

  The order for the replacements blinds have been received, we are currently scheduled to replace on Wednesday 11/9/22. 

  Customer Answer

  Date: 11/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

  Customer Answer

  Date: 11/09/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  From: *** ***** <*******@***.com>
  Date: Wed, Nov 9, 2022 at 2:27 PM
  Subject: Complaint ID ********
  To: *******@mybbb.org <*******@mybbb.org>
  
  Good Evening
  Beltway blinds came out to our house today. Unfortunately all three of the windows are wrong. After the measuring four times. He said that they were going to re-order the blinds, However every time they went to reorder them they want to charge me for their mistake. And they already submitted the financing to the bank and it’s not complete. We tried calling them however nobody has responded. PLEASE HELP…. Thank you for your help.
  
  
  Regards,
  
  
  
  *** *****

  Business Response

  Date: 11/17/2022

  We were in contact with *** ***** on 11/10/22 and we are replacing all 3 shades at no cost to *** *****. 

  Customer Answer

  Date: 11/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** *****
   
  

  Customer Answer

  Date: 11/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  From: *** ***** <*******@***.com>
  Date: Tue, Nov 29, 2022 at 3:11 PM
  Subject: Complaint ID:********
  To: *******@mybbb.org <*******@mybbb.org>
  
  Good Evening 
  I just got off the phone with Beltway Blinds trying to get an update on the Blinds. Unfortunately they do not want to talk to me and they said that they do not see no order for me. However I have been charged for the Blinds. This is one of the worst Business I have ever dealt with. What ever you can do to help me I would appreciate it. 
  Thanks 
  
  
  Regards,
  
  
  
  *** ***** 

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order for 23 shades with Beltway Blinds in the end of April 2022 and we’re promised installation in June. We paid an advance of >$7,500 for an order total of $12,800. When the day came, the scheduled and installation but only for half the shades. At installation, 4 out of 12 shades were correct and the rest were all wrong -incorrect color, mechanism, size. We asked for them to take the incorrect ones back and the installers refused. The company was going to reorder. Weeks passed and they failed to reorder. The rest of our order arrived and the installers were back. This time the shades were all broken, crooked and couldn't even be operated. On July 18, their quality assurance individual came over and apologized about how poorly the shades were fit and assured that all will be reordered and the manager will call back with appropriate compensation. Our entire new house looks like a dump with their broken, mismatched, horrible product for months at this point. The manager never called. I have called them repeatedly to ask for the manager and we only got a call back when they have the reorder. We were treated extremely poorly throughout the process with no communication from the project concierge. Each time we call were promised a call back which only happened after August 29 when the shades arrived and they want their money. They keep quoting that we signed a contract that says they have unlimited tries to fix the quality of the product but will not give us any money. We have asked for a copy of the contract multiple times and an itemized bill and company doesnt respond. Everyone at this company is just fraudulent. They offered us $150 compensation for messing up our $12,750 order and treated us extremely poorly through the process. Can BBB please intervene and assist us as neither the quality nor the treatment is appropriate.

  Business Response

  Date: 10/03/2022

  The initial installation revealed a couple manufacturing errors regarding color, and some defective products. Beltway Blinds worked directly with the manufacturer to ensure all products were reordered to meet the agreed upon contractual work order. We received all remade products on August 29th, 2022. Since 8/29, our customer service manager, ***, has attempted to schedule the final installation. However, ****** refused to schedule until we met their financial demands, although compensation was offered. Currently, we have them tentatively scheduled for the final installation on October 12th, pending confirmation from ******. Beltway Blinds stands ready to complete the project to specifications selected by the client.  

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Beltway Blinds May-27-2022 to install blinds. I have contacted them serval times to talk to a manager and always given the same excuse that they are in a meeting and will get back to you. I have call to cancel the contract also serval times and told that all of the managers are in a meeting. I called today to talk to a manager and was given the same excuse, then I get an email today that they ran my financing contract through to Mariner Financing for approval the job that has not been completed and the workmanship is poor. These people keep on giving me the runaround and have not completed the work they started in May. Now they want to be paid. I just want them to come and get their blinds and leave me alone.

  Business Response

  Date: 01/16/2024

  The final service for this job was completed on 11/12/22. Sorry for not responding. Thank you.