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Business Profile

Photo Finishing

District Photo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Finishing.

Complaints

This profile includes complaints for District Photo's headquarters and its corporate-owned locations. To view all corporate locations, see

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District Photo has 29 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Christmas cards and other gifts from Snapfish. I received the cards with 5 bundles of envelopes, 2 of the bundles had the wrong name/address (2 different name/addresses.) I started a chat with customer service 1 to report the error on my order 2. To voice concern on my identity going to the wrong address 3. For concern that I received name/address of another customer. In an age of identity theft Snapfish just compromised 3. The agent I chatted with never acknowledged that concern, got my email address wrong when escalating it and Advised me to wait for someone to contact me. I called customer service and got an agent after 45 min on hold who I couldn’t hear for literal roosters crowing who repeated my phone number wrong when I requested a manager to call me. They did offer a partial refund of shipping expense which equates to about 2% of the money I’m out at this point. Long story short I think Snapfish has compromised my identity. Name and address are 2 identifiers.

    • Initial Complaint

      Date:11/03/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am appalled by the fraudulent bait and switch tactics of Snapfish in regards to their promotional offers and how they sneak in their highway robbery shipping fees to make up the difference. I noticed a promotion for a 50x60 blanket. I spent almost 4 hours designing the item (I planned to order 60 blankets for a non profit organization on whose board I serve). I placed the 60 items in my cart (before shipping, I was about to pay $700 AFTER discounts), and proceeded to check out, only to find that the shipping cost for the ONE shipment was $482.00! To be clear, all 60 items were the exact same design, and the ONE BOX was addressed to just ONE ADDRESS. I ship heavy items for my business often, and the cost to ship a domestic box that weighs approximately 60lbs would be about $75.00 at the very most via all carriers. I tried chatting with customer service, but the representative was so unhelpful, and in all likelihood, a robot versus an actual person (they failed to understand basic questions). I called customer service, spoke with ******, and she was equally unhelpful (she offered me a discount on shipping of about $70, which would still make my shipping costs over $400 (for ONE BOX)! It is clear that 1.) Snapfish baits customers with these offers (offers that are not truly offers, as they are available at the discounted price almost every day of the year), 2.) Snapfish knows that it takes a great deal of time to design these items, 3). Then, upon checkout, inflates the shipping cost to an absurd, truly fictional amount so that the company makes up the difference in the "offer", and then in essence, commits fraud/borderline robbery.I am going to take my complaint to the Attorney General of CT and NY to make them aware of these practices. Snapfish is insults the intelligence if their customers, wastes their time, and acts in a dishonest, manipulative fashion. SHAMEFUL.

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Snapfish for about 5 years. Recently, I was unable to upload pictures onto the website. It says the file is not supported. I want to their chat feature online and these people are absolutely useless. I first spoke with ****** and he said everything other than what I asked. Leads me to believe he may not be a human. He said he was escalating my issue. I tried to start a chat with another "person". This person told me that they were escalating this, but no idea when they would respond.Ticket number *******. I need to know when I can properly upload images again. This has never been an issue before.

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