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Marriott International, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 335 Customer Reviews
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Review fromFen T
Date: 06/30/2025
1 starComplaints for ************* North/Glendale ************************************** Rd, Glendale Wi I booked a one-bedroom suite and a studio from June 28 to July 6 (one for my two sons and one for myself), both non-smoking. When we arrived, the hotel didnt give me what I booked. Instead, my Marriott Bonvoy app suddenly showed only a studio, and no one bothered to tell me in advance. It was a clear attempt to cover up the fact that they failed to give us the one-bedroom suite I paid for.When I asked about it, the staff tried to tell me that a one-bedroom suite was the same as a studio and claimed there were no one-bedroom suites available. It was insulting, as if they thought I was too stupid to know the difference between a studio and a one-bedroom suite.After arguing, the employee promised I could move to a one-bedroom suite on June 30. I emailed the hotel, and no one responded. On June 30, I went to the front desk four separate times to ask about the suite. They lied to me three times that day, telling me I would get a one-bedroom suite. Finally, around 4 PM, they admitted there was never a one-bedroom suite available for me that day at all.Their deceptive behavior and sneaky action of quietly changing my reservation record without my consent are unacceptable. It is clear that they are trying to hide their failure to honor my booking, while continuing to stall and lie to me. Up to now, this issue still has not been resolved.Review fromQueena W
Date: 06/30/2025
1 starQueena W
Date: 06/30/2025
Tv doesnt work, customer service is trash and terrible. Manager very rudeMarriott International, Inc.
Date: 07/01/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott Bonvoy Customer Service and Online Help. It would be our honor to welcome you back in the future.Review fromHerbert B
Date: 06/29/2025
1 starThe Manger is very unhonest. Lied about not having any rooms available on two separate occasions only for me to book rooms on the internet. They have lots of mold around vents in hallway ceiling on the 4th floor Then rented out a room ************************************************** water running a machine for carpet extraction of water Then don't honor late check outsReview fromMichelle M
Date: 06/28/2025
1 starWe do not have aiir conditioning and they do not care. There is no 0 star rating.Review fromAnthony H
Date: 06/25/2025
1 starThese people literally robbed me for nearly $400. I took my family on vacation to *********** and I booked with this Marriott for $200 per night per room. But it turned out they charged me over $300 for a few of the nights instead of the $200 I agreed to. I called the hotel manager and they told me i had to speak to the manager in accounting. I called accounting multiple times but the manager would never take or return my call. I called the hotel manager multiple times but they kept referring me back to accounting. Then I escalated the issue through corporate but at each level of escalation they all basically said the same thing; that I'm full of c*** and I need to go s**** myself. Even the supposed manager of all north america marriotts- whose name is "**** *. Specialist, Case Resolution *****, ** Contact Center"- treated me the same.Absolutely ridiculous to say the least. All this on top of the fact that the hotel was completely trashy and in the middle of the ghetto. I promise if I would have known I never would have taken my family here. ?? What a disgrace. Save your money and find a super ***** can see the charges on the guest folio! Clearly the rate was only supposed to be 199!!Review fromJared F
Date: 06/21/2025
1 starJared F
Date: 06/21/2025
Stayed in property with broken bed frame, hole in wall, electrical hazardsMarriott International, Inc.
Date: 06/25/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact Marriott Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.?Review fromStacie H.
Date: 06/16/2025
1 starStacie H.
Date: 06/16/2025
I (THE BRIDE) was called just a few short hours before my WEDDING that I needed to vacate the bridal suite asap. This was incredibly confusing, as we met with Sales in May of 2024. We talked at length about how we would have the suite both nights, as so we could have guests back to our room after the wedding. On what planet would a BRIDE AND GROOM request the bridal suite the night before the wedding? That makes absolutely zero sense. They gave our room to an important guest attending the corporate function they were hosting. And upon asking the guests to allow us to use the room for one more night since it was our WEDDING, they said they didnt care and wanted us to move asap. 3 of my bridal party members had to clear out my room right before my wedding. When they arrived at the hotel, it was a circus to figure out which room my husband and I would be moved to. There were SIX staff members waiting for my party to arrive and were incredibly rude and disrespectful, staying it was my fault and I requested this. My dad is in a wheelchair and I specifically requested a handicap room. He was not given one and when asked at the front desk, we were told they gave them all away for the conference. They tried to tell me I never requested one, which is absolutely untrue and now I can no longer access the original booking to see the notes. The following are the room numbers that had to be switched due to major issues:377 - had to change rooms at midnight on 6/12 because of non-working AC; also had dead flies in their coffee cups 355 - requested to change rooms on 6/13, but were told it would be fixed for them instead. It was not.359 - no ac, non-working toilet (was told to use the bathroom in the lobby), several ants and bugs in the roomMarriott International, Inc.
Date: 06/19/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromJacquelyn H
Date: 06/13/2025
1 starJacquelyn H
Date: 06/13/2025
The affiliated hotel under this company, Towneplace Suites Phoenix, has discriminated and harassed a blind woman with a disabled adult daughter between May 31 2025 to June 13 2025. When she paid the room and booked the reservation, the front desk told her they did not have a room available to her. Then they "clarified" that they did not have a room that they thought would be convenient for her and her disability. A couple days later, the staff assisted her into the pool area in the front of the hotel but did not explain where the exit door was. Eventually someone helped her find the door but the staff ****** *** and an older woman with white long hair, called the *** to report that she was dangerously in the pool area with her daughter and locked herself inside the pool area. This was a false accusation. Over the weekend, ****** *** again called ************************* and claimed that she was unfit or it was dangerous for her to have custody of her daughter who was also disabled and that she was getting groceries from a food truck. Both accusations were again false as I am the friend who came by with groceries the day this was reported, and I do not drive a truck but sometimes bring groceries to make dinner with her and her daughter. On Monday and Tuesday, June 9 and 10, the hotel staff did not inform her that the water was going to be turned off for two days and she would only have access to HOT water, during these hot days in **********. She had dirty bed covers switched out earlier in the week after she had done her laundry. I checked her belongings to verify this was the case and true what she observed. On June 13 2025 when she left the room for three hours, she came back to find the carpet had smeared substances left on it when there was nothing there when she and myself left in the morning. The staff, housekeeping and management, are actively harassing, mocking, discriminating against people with disabilities, even when I am present to see their behavior.Marriott International, Inc.
Date: 06/14/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromLinda T
Date: 06/13/2025
1 starMy recent experience at the ************* and Suites on **************** has been deeply traumatizing. I frequently travel to this area for work, often w/ employees.I booked my room on 6/11/25, & reserved two additional rooms for two employees who were staying overnight. Upon arrival, I provided the front desk attendant the necessary information & inquired whether I needed to return when my employees arrived. She assured me that it wasnt necessary & that my card would not be charged until they checked in.Later that night, around 12AM, I was abruptly awakened by a phone call from the front desk inquiring under which name the rooms were booked. After providing my information multiple times, the agent discovered an error in the spelling of my nameLins instead of *****. She apologized for the confusion, acknowledged I had clearly been asleep, & said she would issue keys to my employees. She also stated I could stop by in the morning to re-provide my card information and that she would inform the next shift in case I didnt make it down by 7 a.m.The next morning, I went directly to the front desk and paid for the 2 additional rooms. .After a long workday, I was in bed by 8:30 p.m., only to be jolted awake at 11:00 p.m. by a loud knock on my door. Startled, I called out, Yes, who is it? The person identified herself as being from the front desk, demanded I open the door. Concerned that there was some kind of emergency, I looked through the peephole & saw a white or Hispanic female who began yelling aggressively, Open the door!When I did, she shouted, You didnt pay for those two rooms. You need to get out! I calmly explained that I had already paid & could retrieve the receipts from my car. She called me a liar & continued to escalate the situation. I asked her to call the police. I then called the police myself and informed them of what was occurring. This person continued to harass me throughout the night until the police were called.Review fromWILL G
Date: 06/10/2025
1 starWILL G
Date: 06/10/2025
The hotel/motel overcharged me without any notice prior to service. The explanation afterwards is ludicrous and unjustified. The manager is unprofessional and lied about my stay and the prior rates of stay. This service was ridiculously overpriced and was told to me after I had checked out of the establishment. I am a military veteran and was told that I would receive the military rate of service and charged another rate once I checked out and was heading home. I am very disappointed and would like a refund for these charges.Marriott International, Inc.
Date: 06/11/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Marriott International, Inc.
Date: 06/14/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.WILL G
Date: 06/22/2025
The manager has blocked my email that is direct to ***********. She has the ability to ********* customers that write bad reviews to the company about her particular hotel. It is horrible and she is a very unprofessional individual. This type of behavior should not be tolerated by Marriot. I still have not received an answer to my complaint to the company because the complaint has been blocked by her somehow. Will S ***** II. Msgt. ****. (Retired)
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