Business Profile
Hotels
Marriott International, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Hotels.
Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 335 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBenjamin P
Date: 06/09/2025
1 starBenjamin P
Date: 06/09/2025
Do not work or stay here. The management is horrible, and the hotel is infested with roaches. If you work here, you will be treated as a lesser person and expected to make the hotel your entire life. ***** is a horrible manager, treats everyone with no respect, and talks badly about staff and guests behind their backs.Marriott International, Inc.
Date: 06/10/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromCharles W
Date: 05/26/2025
3 starsCharles W
Date: 05/26/2025
I bought a vacation package from blue-green vacations and spent one of the days trying to get my itinerary packet.And when we showed up to the hotel , the room smelled extremely musty and was not very clean. They switched our rooms And the rest of the stay seemed to be okay. But the additional 20000 points.I was supposed to We're not given to me as well.As the hundred and seventy five dollar master card That was promised. This will be the third issue that i've had with this brand hotel And their corporate number does not take of you had.You have to deal with the hotel directly Period
Was quite poor for my expectationsMarriott International, Inc.
Date: 06/04/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromJordan Z
Date: 05/25/2025
1 starJordan Z
Date: 05/25/2025
Horrible! don't recommend, air conditioning doesn't work phone doesn't work and they refused to compensate us or even move our room at 10:00 p.m. with no other options. They simply brought a fan and The only recommendation was for us to just go to another hotel from the front desk person, who was quite rude. Fast forward to the morning, temperature got even worse and sleep never happened. I went downstairs this morning and the guy who was working was quite professional about the situation, he didn't really have much to be able to do on his end but it was understandable and the respect for a customer is much appreciated. Long haired guy, Great attitude. hopefully Fairfield inn in the suites will make this right, I will keep everybody posted on this thread..Marriott International, Inc.
Date: 06/04/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Jordan Z
Date: 06/06/2025
That is clearly just an automated response that you use to show that you responded. Don't know how that's approved by the BBB. I want my money back that's how you can correct it. Thank youReview fromCatherine M
Date: 05/24/2025
1 starCatherine M
Date: 05/24/2025
M*******LLC a family business started what I thought was a staffing company but it looks like we have manufacturing business with a supplier in Ukraine. I’ve experienced nepotism as well as during our divorce Krishna during trial litigated that the loans he was trying2put on me were not loans actually later just other day I found out what Krishna is doing is getting Merchant Cash Advances buying properties 711 Swamp Road, Newtown, PA 18940/ there are other PA properties Krishna M******* who managed our business finances using them as he saw fit w/out consulting me. He fraudulently conveyed property2Pragathi C********* his paramour&Coconspirator who assisted his in stealing from me&our family businesses. She used my residential address as if she lived there in her USCIS immigration paperwk that krishna sponsored her. Also, Krishna used mines&my sons information2sponsor others w/n our family business unbeknownst2me he sponsored Kumar Sampath B******** also providing health insurance when they were not connected2M*******LLC. Judge Hoffman through the Burlington Judiciary has allowed fraud upon the court in suppressing my assets also w/the help of Andrew M. S***, Esq, Sarah M**************&other partners at S*** Divorce Family Law LLC. David Tawil, Esq, a partner at Lindabury, McCormick, Estabrook & Cooper did nothing about the irreparable harm S*** Firm was doing4David stated Andrew S*** was doing2another client the same thing that Andrew et al all had done2me. I have reported this2Hanover Insurance& I filed a malpractice claim that they have retained Marshall D******* Law Firm, assigned Christopher B. Block, Esq2review my documents. They have had my documents since 12/17/2024 w/ me updating w/also sending a Tort Claim because Hanover Ins insured the irreparable harm by their attorneys Richard A. Renza, Esq a hired M*******LLC client who also violated RPC 1.2(d) & the ct&the ethics committee did absolutely nothing. Andrew&Sarah& the S*** Firm are Hanover insureds.Marriott International, Inc.
Date: 06/04/2025
Not applicable.Review fromDeanna B
Date: 05/18/2025
1 starDeanna B
Date: 05/18/2025
As Bonvoy members and repeat guests, we booked two adjoining rooms at Courtyard Marriott West Orange expecting a quality stay. Instead, we experienced bias and humiliation.Our children were in the pool for less than 15 minutes when Assistant ** ********* ********* told them to get out, citing a wristband policy we were never informed of during booking or *********** husband and I went to ensure everyone exited and briefly greeted someone we knew (not in our group). ********* saw a few unrelated kids still near the pool and ran to call the policeassuming they were with us. He never asked questions and escalated the situation without cause.He gave conflicting explanations and showed us a random rules sheet we never saw or signed. He also made a snide remark about us booking through Expedia, as if that made us less deserving of respect.All kids were well-behaved and under adult supervision. If there was truly an issue, why werent we asked to leave?Update: We contacted ******* for a refund. ********* denied it, falsely claiming the kids were causing a commotion.This was not policy enforcementit was racial profiling. We wont return.Marriott International, Inc.
Date: 05/20/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Deanna B
Date: 05/26/2025
Thank you for acknowledging my complaint. However, a generic response does not address the seriousness of what transpired. This was not a matter of inconvenienceit was a deeply distressing and racially charged incident that involved law enforcement being called on Black children without justification. That decision could have escalated into a tragic situation, and the emotional toll it has taken on my family cannot be ************* is unacceptable that I still have not received any updates regarding the investigation or confirmation of my refund, despite multiple follow-ups. A sincere apology should come with direct accountability, transparency regarding the individuals involved, and assurances that corrective actions have been implemented.I am again requesting to be informedat minimumwhether the staff member in question remains employed, as I need to ensure my familys safety and peace of mind should we ever encounter your brand again.This is not about future businessits about human decency, safety, and justice.Review fromAli S
Date: 05/14/2025
1 starAli S
Date: 05/14/2025
The hotel manager is an abrasive lady with a very poor attitude toward guests. Not sure why she is the hospitality business. The front desk staff is only good for issuing toilet papers and tissues, but any billing questions are referred to the manager who is not present at the hotel most of the time. Marriott does not operate this hotel as it is contracted to ************************** and hence the reason for the staff being indifferent toward the Marriott brand. The manager's attitude clearly demonstrates her lack of aptitude and appreciation for a role in the customer relations team. I am very surprised that Marriott puts their reputation in the hands of this group of incompetent people. The hotel is run with no accountable person available onsite or, as a minimum, not even being accessible remotely. If you face a billing problem, Marriott Bonvoy won't help either as they push the issue down to the hotel level. You keep getting bounced around with them hoping that you will lose stamina is pursuing your case. I was falsely charged for a booking error to their website, but they are even willing to accommodate me. I am charged for a "no-show" charge because there was an issue with the website and it incorrectly booked me for a wrong night. I never received a confirmation email either. The next day, I noticed the charge on my credit card and the manager is not accommodating me for an error that was due to their website. On top of that, she is very rude and abrasive.Marriott International, Inc.
Date: 05/15/2025
Marriott International, Inc. appreciates you taking the time to share your comments.Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromSam Y
Date: 04/30/2025
1 starSam Y
Date: 04/30/2025
I stayed at the ******** ********* in April and my personal belongings including a Chanel bag and valuables were stolen by the hotel staffs!!!This isnt the first time weve experienced something like this!!! A few years ago, my husband had his work backpack, including a laptop was stolen on his first day of a work conference at another Sheraton location. Luckily, his laptop had an alarm enabled, and the police were able to track down the people who stole it!!Ive filed a police report and given Marriott every opportunity to address this properly. As a Bonvoy member, I expected better. What kind of crooked operation is Marriott running? Guests valuables go missing under their roof, and they claim zero responsibility. Staff with access during and after checkout yet no accountability, and no effort to make it right. This isnt hospitality, its theft hiding behind a branded front desk.Marriott International, Inc.
Date: 05/01/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromSam Y
Date: 04/30/2025
1 starSam Y
Date: 04/30/2025
Unethical and Negligent Handling of Guest Property - Stolen Chanel bagMarriott International, Inc.
Date: 05/01/2025
We have not had an interaction with the guest prior to receiving a review and then our only interaction will be the response we posted to you.Review fromKirti P
Date: 04/18/2025
1 starKirti P
Date: 04/18/2025
The owner keeps charging my credit card without my permission. This is fraud and she needs to be held accountable. Marriott has high standards and she is ruining the Marriott name. She will not explain the charges and is hiding from me. Told the staff to not talk to me. Very poor customer service.Marriott International, Inc.
Date: 04/22/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromEmmanuel H
Date: 04/14/2025
1 starEmmanuel H
Date: 04/14/2025
Royalton Splash ********** I am filing this complaint regarding a recent trip booked through **************, advertised and sold as a "Luxury Family Room" at the ***************. The room provided during our stay was far from anything resembling luxury and was instead hazardous, unsanitary, and unacceptable for any paying guestespecially considering the premium pricing. Issues encountered included: Drywall falling from the ceiling in the shower, where the roof appeared to be caving inposing a clear safety risk. Mold present around all air vents throughout the unit, creating significant health concerns. The bed was missing a section of the frame, making sleeping arrangements unstable and uncomfortable. Dirt and filth around the room, which should never exist in a property claiming to be of luxury standard. We have photo and video evidence of the conditions in the room, which have been submitted and are available for review. This booking was made in good faith based on **************'s representation of the property and room type. What we received was not just a downgrade in qualityit was a serious lapse in health and safety standards, with none of the promised luxury elements. We paid for a proper 1-week all-inclusive luxury stay, and we did not receive what was promised. We have also contacted Sunwing and the Royalton resort directly regarding these issues and are separately addressing a membership concern with ********. However, as the booking was made through **************, we hold them equally responsible for the misrepresentation and failure to ensure quality accommodations. We are formally requesting compensation in the form of a proper 1-week all-inclusive stay at the level originally promised. Anything less would be an unfair resolution to a completely unacceptable experience. Video can be sent upon request. Thank youMarriott International, Inc.
Date: 04/16/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described, as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.
Marriott International, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.