Business Profile
Hotels
Marriott International, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Hotels.
Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 333 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromL. W
Date: 07/15/2024
1 starL. W
Date: 07/15/2024
As a long time Marriott Bonvoy member it had always been a dream of mine to work at a Marriott property as I had always admired the brands values and hospitality. I was recently hired as a Night Auditor for a property in ******** and loved my job and was doing great through training. One night before my shift I had a life threatening medical emergency and was rushed to the emergency room. As I was in the hospital bed with doctors frantically trying to figure out what was going on with me I began trying to contact the property to let them know the situation. I called 4 seperate times within a span of 2 hours and nobody answered the phone. When that did not work I emailed my colleague who was training me to let him know the situation. The following morning while I was still admitted into the hospital I reached out to my manager to let her know the situation. She responded by letting me know I had been terminated due to a "no call no show." I explained to her I tried calling and emailed my colleague but she did not respond. Later that day I sent a very detailed email with a pdf file from my cell phone carrier showing my phone calls to the hotel, the email I sent to my colleague, and even my personal hospital records in an attempt to show them the situation yet I was ignored. I had NEVER been disciplined for a no call no show and was a great employee and this is how Marriott International and that property specifically treats their employees? I have to say I am disgusted by this whole situation and will never work nor stay at a Marriott property again.Marriott International, Inc.
Date: 07/17/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromApril T
Date: 07/12/2024
1 starApril T
Date: 07/12/2024
The absolute worst customer service. If you share your concerns and frustration with the customer and your a black women they will call the police. The most unprofessional and disgusting situation I've EVER experienced at a Marriott property.Marriott International, Inc.
Date: 07/12/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromJustin P
Date: 07/08/2024
1 starJustin P
Date: 07/08/2024
Im disappointed in the back office of this establishment. My reservation was on June 21, 2024 checking out June 22, 2024. Its been 17 days and over ******************************************************************** the pending state. Ive called this establishment consecutively for 10 days and was assured from front desk representatives to upper management that the transaction will be updated and the concern will be rectified immediately. Theyve taken down my contact information 10 times consecutively and never received a callback. Ive taken the initiative to document my last two encounters with JW Marriott Turnberry representatives and was assured again for the 11th time that my request will be handled and the supervisor on duty (07/07/2024) ******* sent a request to the accounting department, but nothing has transpired. Ive called again today (07/08/2024) at 1:25pm and was on hold for 1 hour and 15 minutes to speak to an available manager just for the call to be disconnected (in which I have the screenshot). Im highly disappointed and the treatment Ive received is distasteful. All Im requesting is the back office to complete my transaction and release the incidentals back to the **** Ive purchased the rooms with. I visit this property once a year and refer guest to this property and after this experience I wont refer anyone else.Marriott International, Inc.
Date: 07/10/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromYing Y
Date: 07/07/2024
1 starYing Y
Date: 07/07/2024
I stayed at ********** location for two nights. I was charged $385.50 after checked out. I called after I notice the charge and was told they made an error for the incidental and the manager would contact me and I would also be refunded. I never see my refund and I attempted to contact them again more than a week later and request speak to the manager in two separate calls. I was told the manager would call me back that day yet am still waiting to speak to someone about getting my refund.Marriott International, Inc.
Date: 07/10/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromChase M
Date: 07/04/2024
2 starsChase M
Date: 07/04/2024
The Aloft Silicon Valley hotel located in ***************** is a hub for the nearby businesses. Ive stayed there 150+ nights if the last few years. Recently theyve begun charging a $10 per day parking fee even if you tell them you are not parking a car. It happens every single stay without fail. Theyll remove the charge if you call and complain, but its a shady business tactic that is likely fraudulently charging hundreds of customers each week. *** begun telling them at check in to please not add this charge but it still happens every timeMarriott International, Inc.
Date: 07/05/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromAndi F
Date: 07/02/2024
1 starAndi F
Date: 07/02/2024
Safety Issues Ignored!I booked a stay using MARRIOTT ************** and it was completely unsafe!This was a horrible experience:1. No lights illuminating the house number.2. Not ADA ********* 3. Uncontrolled gas leak 4. No safety measures to prevent a repeat of #3 as we slept. No carbon monoxide detectors!5. The on call associate ignored our calls and requests for assistance for 10 ************************************** are refusing to comp the stay at the local Marriott Hotel, THE DELTA, due to the issues with THEIR rental property I PAID CASH FOR THE DELTA RESERVATION (no points) and it cost the same as the ************** (HV) property! The secondary company working for Marriott, EVOLVE, provided other AirBnB options and simply said to email the receipt, which was completed.I spent a total of $1,552 on this trip and received a $235 in refund and no extra points!I fail to understand why and how, AFTER MORE THAN 20 YEARS OF LOYALTY TO THE MARRIOTT BRAND, Marriott **************** has refused to reward my loyalty with points the 5x points offer to Bonvoy members (which costs Marriott NOTHING yet, provides the customer with a sense of gratification.) and a refund for an UNSAFE ENVIRONMENT in the rental property! Im on the brink of taking my loyalty elsewhere: Are you SURE you cannot do anything more for ******* dollars that are usually spent with Marriott?Marriott International, Inc.
Date: 07/03/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromTITANIA H
Date: 07/02/2024
1 starTITANIA H
Date: 07/02/2024
I recently booked a stay with ********************* and evolve and I will leave this complaint on evolve too. Off the top I had issues with reaching the person to give me the code on Monday when we were supposed to get there on Thursday. After a few emails I finally got an email saying I would get it at 5pm on Wednesday. Well never got it so I had to scramble around to get it and I finally got it around 10 am that day. We get to the home and the front porch felt like a death trap because some of the wood was lifting up. When you got in all the fabric chairs had holes and stains on them so we did not feel comfortable sitting on any of the fabric chairs due to that reason. You get to the kitchen and all the pots and pans were dirty and they had crumbs on some of them so I had to buy all new pots and pans to cook on those days I was there because I was not using those. The oven was filthy and the kitchen mat was nasty I moved it to the side the whole time I was there. It was also spider webs all over the home and there was blood on one of the bed sheets. I have pictures of all of this. I reached out to the property manager and Marriott and no one offered to have me compensated because all they did was change the sheets. I am in the ************* and you dont just change sheets you have to disinfect the whole area. The blood was HIGHLY unacceptable and even when I spoke to Marriott the guy acted like he really didnt care nor even offered me an apology or no charge off. I had left my purse there and i reached out and at first i was told cleaning crew would be there Monday to check and I kept reaching out and nothing then he said he would check later that night. I get a text Tuesday morning saying he needed my full name and address and so I asked was it found and he said a bag and other items so I ask for a photo and it was now he has to get his cleaning crew to send photos of them. Its not Wednesday and he said he had them so that just seemed very weird and suspicious alsoMarriott International, Inc.
Date: 07/03/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromK. J
Date: 07/02/2024
1 starK. J
Date: 07/02/2024
We recently had to cancel our wedding due to a death in our immediate family just days before we were supposed to be married. Marriott refused to give us our money back or to allow us to rebook at a later date. The absolute lack of empathy and consideration for this experience was astonishing from a brand like this. I hope no one on their team every has to experience what we've been through.Marriott International, Inc.
Date: 07/03/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromDo Y
Date: 07/02/2024
1 starDo Y
Date: 07/02/2024
In May I stayed at *********** in *****. The price was supposed to be $525.82. However when I returned home I happened to check my credit card statement and noticed they charged me $550.75. After many emails, they said they made a mistake and was going to refund me the difference. Its now July and I still havent received a credit.I also booked a stay for my husband in March and asked him to check his statement. He also was overcharged on his credit card.Marriott International, Inc.
Date: 07/03/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromMary F
Date: 06/26/2024
1 starMary F
Date: 06/26/2024
Beware if you are staying at this hotel. If you go in the restaurant bar area and order drinks and/or food, be extremely careful when presented with the bill. We had 2 glasses of Prosecco, 1 coffee and a gin and tonic and were charge for a full bottle of Prosecco as well as the other drinks. We were assured this would be refunded on our credit card, so we paid the correct amount by cash - around $30+. When arriving home from our travels we saw we were charged the credit card charge of $101+. Although we went thru the proper channels with the hotel, we were told there could be no refund as the credit card bill was signed. However, my husband did not sign for this. Very disconcerting that someone in there employ probably made out with the cash and then put the overcharge thru on our credit card. I will not be using my travel dollars to stay at Sheraton Hotels or any of their affiliates. Disappointing outcome.Marriott International, Inc.
Date: 06/28/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.
Marriott International, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.