Reviews

This profile includes reviews for Royal Farms (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Royal Farms (Corporate Office) has 27 locations, listed below.

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  Royal Farms (Corporate Office)

  3601 Potee St Brooklyn, MD 21225

• 

  Royal Farms (Corporate Office)

  1199 E Pulaski Hwy Elkton, MD 21921-6307

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  Royal Farms (Corporate Office)

  12826 Ocean Gtwy Ocean City, MD 21842-9548

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  Royal Farms (Corporate Office)

  630 Edgewood Rd Edgewood, MD 21040

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  Royal Farms (Corporate Office)

  7900 Royalty Way Salisbury, MD 21801

Review Details

• Review fromSherry S

  Date: 12/22/2022

  1 star

  Sherry S

  Date: 12/22/2022

  DON'T GET GAS AT ROYAL FARMS ON FORT SMALLWOOD RD GLEN BURNIE. I STOP AND GOT GAS THIS MORNING BEFORE COMING TO WORK. THE POSTED PRICE IS $2.99/GAL. WHEN I RECEIVED MY RECIPT I WAS CHARGED $3.19/GAL THEY RIPPED ME OFF. IF IT IS POSTED $2.99/GAL THAT IS WHAT I EXPECTED TO PAID. THAT EXTRA $0.20 MAKES A DIFFERENT WHEN YOU ARE ON A BUDGET. WHEN I WENT INSIDE TO COMPLAIN I WAS TOLD TO GET OUT OF THE STORE SO I LEFT. YOU HAVE LOSS MY BUSINESS.

  Royal Farms (Corporate Office)

  Date: 01/05/2023

  Hi *******
  
  Thank you for reaching out. A member of our management team will be reaching out to you shortly.
  
  Thank you,
  
  Royal Farms Support Team

• Review fromWanda Y

  Date: 11/28/2022

  1 star

  Wanda Y

  Date: 11/28/2022

  I wrote a complaint in Oct 2022 about the Royal Farms bear MGM in Oxon Hill location. I still haven't received any response back. The MGM location is the worst Royal Farms. I don't care what time you go you have to wait for chicken and the day I went at 7:15 pm, I had a issue with how they were filling chicken orders. I was told I needed to wait for potatoes. I waited then when the potatoes came up, then I was told I had to wait fir chicken and I had already been waiting for 20 minutes. I order before a crowd came in and I was still waiting after the crowd left and a so called manager name Josh(cook) wouldn't come of front to address my issue. I wouldn't visit this location anymore. They need a real manager.

  Royal Farms (Corporate Office)

  Date: 01/20/2023

  Hi ******
  
  Our apologies for the delay in response here. Has a manager reached out to you directly yet? If not, we will escalate this internally as soon as possible.
  
  Thank you,
  
  Royal Farms Support Team

• Review fromCorey Y

  Date: 11/02/2022

  5 stars

  Corey Y

  Date: 11/02/2022

  I think Royal Farms has the best fried chicken not so good employees they need to be retrained or either fired cuz most of the people that they hire have a bad attitude towards the public and this is is a major concern but other than that I like the services I like the food free ATMs Etc I wish you guys would consider stepping into the shoes of **** what stores were located at and **** that they just closed a week ago like Mayfair and Northeast Philadelphia this is a middle class neighborhood to work in class neighborhood a well to do area and as soon as these children came out of nowhere and they wouldn't even from this area and ransacked the store they use that as a good excuse to close the doors of our convenience store and I thought that that was a slap in the face of the community this store is located on Ryan Street and the boulevard and Philadelphia PA I wish you guys would consider opening a store there they just remodeled that location and put that there less than 5 years ago and made it a gas station **** these people are horrible they use that as an excuse Philadelphia is not a safety issue and I don't appreciate what they did they took the convenience stores and the convenience away from the city and we still have 7-Eleven we still have other convenience stores but you see this provided us with a little bit more than what they could see and also I hate the fact that they use this as a scapegoat in our city we recently have 200 more police officers on the street from the police academy and I mean as of last month approved by the state you understand what I'm saying and I don't like the language that **** spoke against our city we are winning and the baseball league and the football league if you haven't heard by now the Phillies are the number one baseball team in the United States and so is the Eagles we're not no run of the mill desperate City but what I'm saying to who's ever in charge of this and who's ever receiving this message that someone from Royal Farms not only do you need to get back to me and understand that we need your services we need your store here we like Royal Farms and Mayfair we like Royal Farms in Center City because you have and you offer a better style of convenience store that people in this city really haven't seen and it needs to be exposed and needs to be here Among Us we would like for you to open stores right where **** just close their stores we're not like any other bad cities we know how to take care of our own it's a matter of a matter of you guys hiring the right people to do the right job as simple as that thank you

  Royal Farms (Corporate Office)

  Date: 11/04/2022

  Hi ****** We appreciate your feedback and will share it with the team. Is there a certain location that you visited that did not exhibit extraordinary customer service so we can speak to the team?

  Corey Y

  Date: 11/08/2022

  Yes thank you and please consider opening up more gas station and stores in the city of Philadelphia because we need these services as Wawa is moving away from us they made an announcement and it was just a scapegoat it was just a ** Ploy if you will and I slapping our face we are not a dangerous city this type of crime has broken out all over the world and it has to be tamed by the right politicians and this is why I'm going to the polls voting for the right politicians to do the job

• Review fromPaul H

  Date: 08/27/2022

  1 star

  Paul H

  Date: 08/27/2022

  Ever since you switched to Zipline, I've had nothing but trouble with my ROFO account. The wait times for help from them are intolerable and they make you "jump through so many hoops" to get even the simplest thing done. I MUCH preferred it when ROYAL FARMS people were available to help, PLEASE dump Zipline NOW,

  Royal Farms (Corporate Office)

  Date: 08/30/2022

  Thank you for this feedback ****. Are you still experiencing issues?

• Review fromD. D

  Date: 08/19/2022

  3 stars

  D. D

  Date: 08/19/2022

  Store visited: New Castle, DE
  Two visits in two days.
  
  I've never shopped at one of your stores before and am in the area for 10 days on business.
  
  First trip (X-XX-XXXX) was excellent. The staff helped me find my way around, including using the self checkout. The breakfast sandwiches were made perfectly and the coffee was excellent. The store was well organized and super clean. I'd rate this visit a 6-star out of a 5-star rating!!!
  
  However, I returned on X-XX-XXXX & my experience was horrible. The store was still well organized and clean but even though there were twice as many employees working, the service was lacking in any area of concern for me the customer. My questions were clearly annoying the employees.
  
  I ordered the exact same items as the previous day but this time both breakfast sandwiches were made incorrectly and when I asked the employee, he said he made them the way I ordered them (with attitude) so I looked on my receipt, he checked his computer and agreed that he made them wrong. He offered no correction so I asked him for a bag. When he placed the bag on the counter (no, he didn't place the items in the bag) I couldn't reach it so I called him again (annoyed him) to ask if he could push the bag within my reach which he did.
  
  I left stunned, hence my rating.
  
  I am entering this review because if I owned this store, I'd certainly need to know what is happening when employees think no one will know about their attitude, accuracy, and hospitality skills.
  
  Today, I drove 2 blocks north, to another establishment, got great product & service and my order (same items as at your store) cost just under $5.00 less.
  and took 1/2 the time to get in and out.

  Royal Farms (Corporate Office)

  Date: 08/22/2022

  Thank you Debora. We appreciate this feedback and are very sorry that the incident on the 18th occurred. A District Leader will be reaching out after they speak to the store staff.

• Review fromDiane D

  Date: 07/27/2022

  3 stars

  Diane D

  Date: 07/27/2022

  Hi , I live in Havre de Grace Md and love the coffee at Royal Farms. But for the last 2 months none of the Royal Farms in Havre de Grace and Aberdeen and Perryville has had any creamers. They are using milk now. When I ask about why there's no creamers no one seems to have an answer. Has there been a recall on your creamers. I usually use the coffee top original and love how it taste in my coffee. Can you tell me why there hasn't been any creamers available. Thank you! ** ******

  Royal Farms (Corporate Office)

  Date: 07/29/2022

  Hi Diane - we apologize for the issue with the creamers. We were dealing with some supply chain issues the past 2-3 weeks but have located a new source and now have the creamer available. The store will have the creamer available in the next few days if they do not have it already.
  
  Thank you for the compliment regarding our coffee!
  
  Royal Farms Support Team

• Review fromChristopher S

  Date: 07/27/2022

  1 star

  Christopher S

  Date: 07/27/2022

  Royal farms in Rehoboth Beach Delaware the manager is always harassing people calling the police on people and they're not even doing nothing wrong I'm trying to sit here and finish my coffee I got here at 5:00 a.m. he's saying I've been here a couple hours I've been here maybe an hour and a half I was trying to charge my phone and finish my coffee and he's constantly harassing people he doesn't know when enough is enough instead of being a butthead and letting people finish your coffee and charge their phone and relaxed I mean that's what the counter is here for for people to charge their phones drink their coffee and do what they have to do in the morning to wake up and go on about their day especially for people that don't have cars I don't know what the heck is wrong with this manager but it's the manager on the 5:00 a.m. shift he's a real piece of work

  Royal Farms (Corporate Office)

  Date: 07/29/2022

  Hi Christopher,
  
  Thank you for reaching out regarding this issue. A member of our store management will be in contact with you soon.
  
  Thank you,
  
  Royal Farms Support Team

• Review fromDonna H

  Date: 07/24/2022

  1 star
  Your zip line phone process is a joke I was on hold for over 23 minutes

• Review fromRay G

  Date: 07/23/2022

  3 stars

  Ray G

  Date: 07/23/2022

  RF, store on Rt#24 in Delaware, is dirty inside and out side cigarettes and trash all over the place. Please send someone to this store unannounced!

  Royal Farms (Corporate Office)

  Date: 08/10/2022

  Thank you for this feedback Ray. Someone from the store management will be reaching out to you soon.
  
  Thank you,
  
  Royal Farms Support Team

• Review fromJoanne W

  Date: 07/19/2022

  1 star
  The manager Anthony was emptying the delivery truck while he had new employees working that took almost 15 minutes on a sandwich that the new employee you could tell the employee needed help the two girl cashier's were not doing nothing but fixing the same section over again .when I asked for the manager he is going to tell They had a situation.on Saturday I told him it was not me so he tells me yes it was I am returning your money and your band from this store If he is a manager you pull a person to the side and experience the situation this Anthony manager is not professional and needs to be retrained
  
  This store was New Castle Memorial Bridge. Manager Anthony