Complaints

This profile includes complaints for The Knot Worldwide Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Knot Worldwide Inc.

  2 Wisconsin Cir Fl 3 Chevy Chase, MD 20815-7003

• 

  The Bash

  50 Washington St Norwalk, CT 06854-2710

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my business ********************************************** Bar) up for services to be provided by The ***************************** to get wedding leads. I was told (on average) I could expect six leads per week and if I followed their recommended model I could expect to book 1-2 weddings per month. I asked if I could cancel if it didn't work and was lead to believe that I could. I went through their coaching process to get everything set up. My last call with their staff after set up was that my listings looked great and should begin delivering soon. I have given the program a little over three months to perform. I have received a total of 36 leads. Based on their prediction, I should have 96. I haven't booked any weddings for either venue. I called last week and was told that they do not offer cancellations and that they would review the transcripts to my calls to see what I was told. After review, they said cancelling is not an option and that it can take ***** months to see a response on weddings. Had I of been told this in the beginning, I would not have committed to this contract. I also wouldn't have committed had they represented the volume of leads properly or if they told me there is not option to stop until the 12 months is complete. On Thursday, I spoke with a kind lady named ****** who said she could not cancel the package. I asked to speak to the manager, she said he would call me Friday. He never called. I have asked to see the transcripts from the conversations they referenced. I was lead to believe that I could cancel if this didn't work, they say this isn't true though it may have been 'eluded to'. No transcripts have been provided. If they were delivering the promised product, I wouldn't be trying to cancel. But they aren't. The contract cost $1000 per month. They offered to give me May for free because of a lack of performance, but said I would need to pay for June-January.

• Initial Complaint

  Date:05/18/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a professional wedding musician ******* of ***********, based in ********, *******. I've been a paying vendor with WeddingWire for over 10 years, investing thousands of dollars into their platform to promote my *********** June 2024, a review was posted on my WeddingWire profile that is factually inaccurate, internally contradictory, & personally defamatory. The reviewer describes the music as so beautiful and perfect, and states that they were very impressed with the talent of these artists. Despite this, ********** ******, the sole performer *******am described as unprepared, lazy, and rude, & given a 1-star rating for professionalism.These personal attacks are false, damaging, & directly contradicted by the rest of the review. I brought this to WeddingWires attention immediately. Despite multiple written requests & a formal legal notice, they refused to remove the content or take any action.Since the review was published, I've experienced a sharp decline in bookings. For the first time in over 20 years of professional work, I didn't book a single wedding in the month of May. This is an unprecedented disruption in my business and income & clearly aligns with the presence of this defamatory content.WeddingWires own website states: Were all about trust. Our community relies on honest reviews to help you make those big decisions with ease. But by knowingly allowing dishonest and contradictory reviews to remain on vendor profiles they are failing to uphold that promise & actively harming small businesses like mine.I'm requesting that The Knot Worldwide Inc. (WeddingWire):Remove the defamatory review from my vendor profile Confirm in writing that they'll not allow contradictory, harmful content to remain once formally challenged If this issue is not addressed I'm prepared to take further legal steps & continue escalating through industry channels including the ****************************** **********, & other ************** networks

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against The Knot for their unethical refusal to post my honest review of a vendor, the Heirloom Gallery in **, who defrauded me, and for their apparent bias toward protecting paying vendors over consumers. Their actions undermine consumer trust and enable fraudulent behavior by vendors on their platform. In February 2025, I engaged The Heirloom Gallery for wedding-related services. I paid a $1,500 deposit, for which the vendor provided a receipt, and we maintained ongoing communications, more than two dozen emails and phone calls, confirming our business relationship. The Heirloom Gallery failed to deliver the promised services and effectively stole my money. When I attempted to post a truthful review of the experience on The Knot's platform, they refused to publish it. They acknowledged that the vendor's actions violated the law but argued that the lack of a formal and final written contract and provided receipt were insufficient proof of a business relationship. This stance is unreasonable and suggests a deliberate bias toward protecting vendors who pay to advertise on their platform. The business model relies on vendor advertising fees, which appears to influence their refusal to post negative reviews, even when supported by evidence such as receipts and correspondence. This practice misleads the thousands of consumers who rely on their reviews to make informed vendor selections. By suppressing honest feedback, The Knot enables unscrupulous vendors to exploit unsuspecting clients without accountability. Their actions erode consumer trust and prioritize profit over fairness. I have documentation which substantiates my claims. I request that the BBB investigate their review policies and business practices to address their bias and protect consumers from similar experiences.

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wedding Pro was made aware on May 9th that I wanted to cancel my upcoming contract. I signed my contract with Wedding Pro on March 21st 2025, and up to that point, the way of cancelling your contract was by emailing their support team, or by calling their support team. I was not made aware of any changes, and so I emailed on May 9th to cancel. I was emailed back on May 12th stating that I needed to log into my back office and cancel on my own, which I was unaware of even being a possibility. Upon speaking with many "account specialists" I was told that the terms and conditions of the website changed and that I "must have agreed to them" if I was able to log into my back office and see the cancellation button. I disputed this by saying I was not aware that my contract, my legal and signed contract with Wedding Pro, was changing. They said that this allowed the change to happen, despite my knowledge of it. I am told that I will be billed for the upcoming contract month of May 21-June 21, despite having given notice on May 9th via email, which was within my contract with Wedding Pro and the terms of my contract. Wedding Pro has stated that they will not consider the extreme circumstances of my case (the changes made to their back office, the fact that I gave notice more than 10 days prior to my next billing cycle per my original contract terms). I have proof of my contract, and my emails to them. I am not understanding how clicking "I agree to changes in terms and conditions" would change my contract with Wedding Pro and allow them to do this? I was NOT made aware that any website terms and conditions would change the ORIGINAL AGREED UPON TERMS OF MY CONTRACT.

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested that ************* (operating as WeddingPro, The Knot, and WeddingWire) permanently delete all of my business and personal information from their platforms under **** and privacy regulations.Despite their support team's multiple confirmations that my vendor profile would be deleted, my business information remains publicly accessible.This constitutes a violation of my privacy rights, and false representations were made regarding data deletion.I respectfully request that ************* fully delete my data and confirm that my vendor profile is no longer accessible on any of their associated websites.

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with The Knot / WeddingPro in January 2025 while at work on a phone call with one of their sales ***resentatives. I was rushed through the sign-up process and was never told I would be locked into a 12-month non-cancelable contract. I was encouraged to quickly accept terms without any explanation that the contract was binding for a full year. If this had been made clear, I would not have moved forward.Since signing up, *** paid over $1,100 and received zero bookings. The inquiries I did receive were low-quality, copy-paste style messages that appear to have been mass-sent to every vendor. The return on investment has been nonexistent, and I can no longer afford the $380 monthly payments.When I requested to cancel, I was told I could not do so unless I paid out the remainder of the contract. I asked to review the call recording to confirm whether the 12-month commitment was disclosed, they refused to provide it. I then emailed their main support address and asked to be connected to a different ***resentative, hoping for a fair review of my case. Instead, they ignored my request and routed me directly back to the same *** who initially dismissed my concerns.Ive sent a formal escalation email and was very clear in my request to stop future payments and cancel the contract immediately. I am now being ignored or given ***eated canned responses.All I want is:To cancel the account,Stop future charges,And move on from a service that was mis***resented and provided no ******** not asking for a refund, just to be released from this unfair lock-in that I was never clearly told about. Ive made multiple good-faith efforts to resolve this privately and have been dismissed or redirected every time.

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my business, *************, and our recent experience with The Knot Worldwide / WeddingPro.Roughly a month ago, I signed up for a vendor listing after speaking with a sales representative who positioned the service as a way to gain real client leads. I was led to believe this was a flexible subscription, not a binding contract, and was not provided with a full contract to review until after my credit card was charged. Had I seen the full terms and conditions beforehand, I would not have agreed to ******* the time since joining, I have received six leads, none of which led to even basic communication or follow-up. One of the leads requested a cake quote for the year 2028, which is clearly not a serious inquiry and reflects the poor quality of leads being sent through the platform. This performance is far below what was promised or implied.I reached out to request a cancellation and refund, citing the lack of value, and was told that the agreement is binding for a full year, regardless of lead quality or outcome. This rigid and misleading structurepaired with sales tactics that downplay contract termsis deeply ************* requests are as follows:1.Immediate cancellation of my vendor contract with The Knot/WeddingPro.2.A full refund of the amount paid to date.3.Permanent removal of my business listing and information from all WeddingPro-affiliated platforms.This experience mirrors many others Ive seen online and in BBB complaints, and I believe it reflects a larger issue in how this company conducts its vendor onboarding.Thank you for reviewing this complaint and helping reach a fair ******************* Name: Iqwees Bakery Account Email on File with TKWW: ******************* Phone: **********

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Bash allows their service providers to steal from customers and to provide inadequate service. ***** ***** arrived to my Mother's funeral late and missed recording the beginning of the service. He mailed 2 flash drives. One was pictures of someone else. The only was not a video it was music and vocal only. He downloaded the video and pictures to my ****** drive and he deleted it: therefore, I paid for a product I don't have. The Bash allowed ***** ***** to try to manipulate me into removing a factual review about him inorder to re-download my video and pictures. He is also demanding that I sign a Cease and Desist agreement. He also didn't have a car and I had to drive this stranger in my car to the cemetery and repast. The Bash told me there is nothing they can do about it. As long as they got their money they don't that I paid for a product that I don't ********* of experience: October 30, 2023 event March 2025 content was deleted "

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Knot's company Wedding Wire is suppressing our customer review of Lily and Lime. Their support phone line repeatedly disconnects our calls, and they are now suppressing our review of a company, despite our having provided email documentation proving we were customers. This constitutes a violation of the Consumer Protection Act on your part. They appear to be engaging in deceptive business practices alongside of Lily and Lime.I am also filing a consumer protection complaint against wedding vendor platforms ************************** *****************************, under The Knot Worldwide umbrella, for continuing to promote ************ a wedding photography company engaging in deceptive business practices. These platforms facilitate consumer harm by listing and endorsing a company that has misrepresented its services and failed to deliver services paid for.I hired *********** through after seeing their badges of excellence on The Knot and Wedding Wire for my wedding on September 28, 2024 based on their professional photography claims.When the photos were delivered in November 2024, they were completely overexposed, with a white sky and a gray sea, erasing the entire venue environment due to improper camera settings.Upon filing a complaint, *********** offered a deceptive re-editrather than fixing the images, they photoshopped a stock blue sky background into every photo, including dusk shots.I would not have hired this company had these sites not strongly endorsed them.Wedding Wire and The Knot continue to list *********** as a trusted vendor, despite fraudulent practices. By maintaining their listing, these platforms are endorsing a business that engages in deceptive practices, violating consumer protection laws and misleading future couples into financial and emotional distress. These platforms profit from vendor listings and have a responsibility to remove vendors that fail to meet basic professional ************ BBB: THIS IS NOT INFORMATION ONLY. See desired resolution.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been subscribed to WeddingPro marketing for almost 2 years. I was contracted for a full year to pay them for marketing. After the first year, I made continuous attempts to contact them for help and then to contact them to be unsubscribed. I finally reached a real person over the phone two weeks ago. They refused to unsubscribe me over the phone and insisted that I call back later. Ive called and emailed but havent heard back since. I told them if they didnt respond with a receipt of cancellation that I would go to the BBB, so thats what Im doing. I want to be unsubscribed and at this point I think I have a right to a refund for the year Ive wasted on them. They have not performed any of the duties they promised me in our contract. They have not offered any support and I am losing $300 a month on nothing. I dont know how else to get out of this.