We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Auto Parts

Quality Auto Salvage LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 8, 2021, I purchased a complete with turbo grade a used engine from quality auto salvage for 5400. I was told it was in stock and would ship within 48 hours. I requested tracking info when it shipped and was told I would get it. 3 days later I was told it shipped but no tracking info. I requested this daily but there was always an excuse but no tracking. Around 2
    weeks passed and a lone turbo was shipped but no engine. Finally, after a month I contacted my credit card company and claimed fraud and they pulled the money back from them. Suddenly they started calling me claiming the engine would ship within a week and to send the money back. During our last phone conversation, I told them that with winter coming that I would not be able to install the motor within 90 days which was their warranty period. They agreed to extend the warranty to allow more time to get it installed but it wouldn't be an issue because it was a grade an engine. I agreed that with the extension of the warranty I would release the funds when it arrived. The engine arrived on December 8, 2021, and from the outside looked acceptable so I took it and released the funds. After getting the engine on the stand I found a crack in the timing cover, so I had to tear that down and fix it. I then have to rewire the entire engine as the grade an engine had its main harness cut. These repairs cost hundreds and took months to complete as everything is harder to get these days. I finally installed the engine in May only to find it had an internal knock and would have to come back out. I contacted quality auto salvage when I found this only to be told my 90 days are up and it's not their problem. There is no way this engine was tested grade a as the website said. I am seeking a partial refund. I was forced to sell the car as is to keep the payments up and lost 17000 dollars as a result of the knock. I only sold it after quality auto refused to make this right. A 50 percent refund at a minimum.

Quality Auto Salvage LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.