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Business Profile

Jewelry Stores

JamesAllen.com
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BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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JamesAllen.com has 3 locations, listed below.

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    Customer Review Ratings

    4.59

    Average of 212 Customer Reviews

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    Review Details

    • Grayson W

      Date: 10/23/2022

      Was a little hesitant about ordering a ring online. But I'm sure glad I trusted James Allen with my ring. Ring arrived super quick and it absolutely perfect. If you're looking for a place with great customer service and even better products then look no further. Will definitely be purchasing from here again

    • T Wayne D

      Date: 10/22/2022

      Great customer service! Quick turn around! Always ready to assist you.

    • Alex T

      Date: 10/17/2022

      I know it's a real diamond because it came with the IGI certificate. But when I received it, I took it to a good friend who is GIA certified. He tested it with a Presidium Diamond Multi Tester, and it did NOT test as a diamond. When I called James Allen to inquire why an HPHT diamond would not test as a diamond, I received a response indicating that the metals in an HPHT diamond will sometimes cause it to not test as a diamond. She also told me earth-mined diamonds sometimes do not test as diamonds. My GIA friend told me the second part of her explanation is complete BS, that of the thousands of earth mined diamonds he has examined and tested, they have ALL tested as a diamond with the Presidium Multi Tester. SO, it is a beautiful stone. I'll give them that. But James Allen should tell you up front BEFORE you purchase an HPHT diamond that it will not test positive if you take it to a jeweler. Which in turn, may affect an appraisal from a third party. Just a heads up.

    • Deanna M

      Date: 10/10/2022

      Really happy with the diamond studs my husband purchased for me from James Allen! They are beautiful and the packaging was very thoughtfully done.

    • Caleb C

      Date: 10/03/2022

      My fiance and I are both in love with James Allen and the ring we chose to purchase from them. I would recommend them 10/10 times!

    • Paul T

      Date: 10/01/2022

      The diamond studds came out great. Wife loved them. Nice job.

    • Stacy E

      Date: 08/25/2022

      My fiancé went through JA for my engagement ring and it is a complete stunner! We appreciated the free resizing and that I can take it in to their sister company for polishing and setting checks. We bought my band through them as well (discount since the engagement ring also from here) and together they are just perfect. I was lucky to be able to go in person to the DC showroom to try it, but my fiancé had done everything online no problem. Shipping was fast. I love my set and look forward to wearing it forever!

    • Michael M

      Date: 08/18/2022

      I am satisfied with my purchase from James Allen.com. I purchased an engagement ring and it came with all of the GIA paperwork. I am glad that I bought the ring from James Allen.com.

    • Donna D

      Date: 08/17/2022

      James Allen did an awesome job and their customer service is excellent! My husband bought my engagement ring from James Allen and it is beautiful. We ordered our wedding rings and we were a little short on time, but they came just in time before we left for our wedding at ******************** on Mackinac Island. We are extremely please with all rings and customer service was great in assuring us that our rings would be delivered on time! Thanks to all at James Allen.

    • Tina F

      Date: 08/11/2022

      James Allen jewelry . I spent $2500.00 on earrings from James Allen and it's been 2 weeks over the 1 year warranty and they lock like earrings from ******. I'm so upset. Don't waste your money on this company. I live on a fixed income and can't afford to buy new earrings. Tina F**

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