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Business Profile

Jewelry Stores

JamesAllen.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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JamesAllen.com has 3 locations, listed below.

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    Customer Review Ratings

    4.59

    Average of 212 Customer Reviews

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    Review Details

    • Mag C

      Date: 12/23/2022

      This is my second time purchasing. Both times were efficient and easy. My ring arrived at promised time and I was able to track where the process throughout. The ring was beautiful and the diamond was better than expected.

    • Abel A

      Date: 12/14/2022

      The buying experience was flawless and efficient. From all of their options available and filters, I was able to dial down to the exact type of diamond I was looking for. Live chat with agents was also amazing, very comprehensive people and ready to help. Both my fiancé and I are content with their service and product. Would recommend and buy again. We're completely satisfied with James Allen.

    • Amit K

      Date: 12/02/2022

      The entire buying experience is efficient and transparent. Live chat with agent feature works flawlessly. Completely satisfied with James Allen.

    • Matt S

      Date: 11/30/2022

      Be careful with sharing your private information. James Allen took my $300 and sent a shipment notification. Then they later said they were holding the shipment and I needed to provide more personal info. Strange, because I use the same credit card for online orders all the time with no problem. There was no explanation, just a link to a webpage asking for photos of me holding my ID. The webpage wasn't even working correctly so it seemed like a dodgy place to leave my personal data. I placed the original order over three weeks ago and I have been partially refunded, hopefully the rest will come through.

    • Sheri P

      Date: 11/16/2022

      This is my second time purchasing. Easy ordering, clear information and quality products!

    • Deborah P

      Date: 11/10/2022

      All of the people at James Allen have been wonderful to work with! My husband and I decided to purchase new wedding rings after 47 years as his had broken and was not repairable. I wanted something that was more custom and found the perfect wedding set: A unique sapphire stone and a 3 stone setting 'engagement' ring and matching wedding band. We were able to not only select something more unique but were able to choose the precious metal (platinum) we wanted. I had a lot of questions along the way and the staff were very willing to help and knowledgeable about the James Allen jewelry, both by phone and through their chat line, which gave me much more confidence to order through a web page. The rings are absolutely gorgeous- exactly as pictured and described. My husband's band was too large (even though we sized at a local jeweler) and James Allen's free resizing service worked perfectly- he had his new ring within weeks at no charge to us. Again, the customer service through this process was amazing. The only suggestion that I can make is to have a way on the web page to show the actual stone in the setting that you are considering if putting together a custom ring as I saw offered on another site. Otherwise, I would highly recommend James Allen to anyone considering a jewelry purchase.

    • Kevin L

      Date: 11/07/2022

      I purchased an engagement ring for $25,000+ and received nothing but a stressful experience. This purchase was made online through jamesallen.com and not at their physical locations. To start, the general experience when selecting the diamond was good. The 24/7 live chat was helpful and friendly they made it easy for you to want to buy a diamond with them. But the reason why this place gets a 1 star, is because after you've confirmed your purchase, you better prepare yourself to experience hell.... I completed my transaction with the help of a representative to split the balance between 2 credit cards (one being their James Allen financing card) and a bank wire transfer (you also get a discount for doing wire transfers). Everything seemed to go well until they somehow refunded me a random amount on my credit card, and they asked for it back many days later (which is fine, I willingly paid them back). But the process was a headache, To start, depending on who you speak to, my remaining balance was different and after figuring out the number, they said they couldn't authorize it.... After figuring out that headache and waiting for the product, I received my $25,000+ product with a card saying, "Thank you for your recent LAB-CREATED DIAMOND purchase." Sure the GIA certificate is present but if they can put the wrong card, who's to say they didn't put the wrong diamond?!?!?! You don't spend $25,000+ just to be stressed like this. When reaching out, I did not hear back in over 5 days, so I spoke to their Live Chat who was less than helpful and just told me I got the right diamond and have it checked out of my own pocket if I can't trust them. No apology, no offer to send the correct card to thank me for my EARTH-CREATED DIAMOND purchase... Just told me to take their word for it and trust the company that's been making nothing but mistakes left and right... No compensation for their initial error with the transaction either. Pro tip: go somewhere else.

    • Sherry W

      Date: 11/06/2022

      The ring my son ordered arrived very fast and was exactly as he hoped. My husband also ordered my wedding rings from James Allen, and they have proven to be great quality.

    • Jeanette P

      Date: 11/05/2022

      My ring is absolutely gorgeous! I have always wanted a heart diamond & now I have one. I've had many compliments on how beautiful & unusual it is. It did take longer to get than estimated but it all worked out

    • Dianne M

      Date: 10/23/2022

      Awesome! Beautiful rings and excellent customer service !!!! I'll be highly recommending !

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