Complaints

This profile includes complaints for Tate Dodge Chrysler Jeep, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tate Dodge Chrysler Jeep, Inc.

  7429 Ritchie Hwy Glen Burnie, MD 21061-3101

• 

  Tate Dodge Chrysler Jeep, Inc.

  7139 Ritchie Hwy Glen Burnie, MD 21061-2903

• 

  Tate Dodge Chrysler Jeep, Inc.

  7535 Ritchie Hwy Glen Burnie, MD 21061-3716

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my stepfather ***** was in their dealership a few days ago he is a disabled senior citizen that had to have his car looked at the issues that were wrong with his car was to replace the harness and a few wires I looked up the price of these parts and their little under $800 to $600 they assisted on wanting to charge him at least $2,600 for the work taking advantage of disabled senior citizens to make three times the profits off of Labor is unacceptable I feel that this is my obligation to reach out to the Better Business Bureau and follow complaint against this company because charging someone nearly $2,000 for labor is a scam negotiate a better price with ** ***** may feel obligated to change my strongly negative review about this company a job like this should probably be about $1200 to $1400 Parts should be 600 to 800 and labor should be about 400 and who knows how many of other seniors they have taken advantage of with these extremely high labor charges because let's be honest the guy working on the car is only making about 20 to 30 an hour getting a refund for the diagnostic fee would be appreciated for the bad service on how this senior was handled

  Business Response

  Date: 03/10/2025

  We will not respond to a person who is not our customer. This person is clearly not involved in this interaction. 

  ******* J *******

  Service director VP

  Business Response

  Date: 03/10/2025

  We will not respond to a person who is not our customer. This person is clearly not involved in this interaction. 

  ******* J *******

  Service director VP

  Customer Answer

  Date: 03/10/2025

  that's completely fine with me I'll just make sure word spreads about the way your people handle seniors also going to inquire on filling out a Audits Records Request  Use Form 3949-A  to expose illegal activities by this company charging extremely high rates for profits 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23041788
  
  I am rejecting this response because: they're not willing to negotiate with the customer a fair price for this kind of work is about $1,400  but word will spread about the scam that this business puts out  I'm going to follow up now with a complaint to the ************************ and  the board that does company audits
  
  Sincerely,
  
  ******* ******

   

  Customer Answer

  Date: 03/10/2025

  other thing to  is he talk about not involved in this interaction?  I could say the same thing to him about reaching out to ******* Plumbing they donot have any thing to do with this interaction I should also file a complaint with that as well  reaching out and harassing companies that have nothing to do with the customer

  Business Response

  Date: 03/12/2025

  No further response

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23041788
  
  I am rejecting this response because: you see **** **** they donot want to talk about this  because they're trying to charge over $1600 for labor  and rip off a senior who's disabled  that is why i am going to  filed a complaint and  going to have this company audited for their financial records with the labor laws  also going to make sure they're investigated to make sure they're not doing any under the table work or hiring  it's completely outrageous to charge somebody that much money for a few hrs of  labor

  they've reached out to ***** and said they would bring the price down t0 $2000 that is not good enough a fair deal would to bring it down to $1400 they would still make $800 in labor 

  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 3rd 2025... The Employees At Tate Dodge Tried & Attempted To Sell Me A Auxiliary Battery For My 2017 Dodge Truck, Or They Claimed That They Couldn't Work On My Truck To Do A Diagnostics Check. And I Told Them This Had To Be A Mistake "Because" My 2017 Dodge Big-Horn Doesn't Have An Aux-Battery. Then After 10 Minutes Or So, They Call Me Back & Apologize And Inform Me That I Am 100% Correct, And My Battery Was Under Warranty.
  They Say They'll Go Ahead And Change The Battery At No-Charge. Today February 4th 2025 Only 24 Hours Later, I Pick My Truck Up And A Friend Of Mine Check The Battery, And Its Never Been Changed. Then They Tried To Sell Me Tires For My Truck. When The Whole Time I Had Road Hazard Tire Warranty. Then Another Time They Replaced A Tire For Me Under The Tire Warranty And 3 Out Of 5 Lug Nuts Loose Later On That Same Day. I Traveled To South Carolina From Maryland The Same Day As The Tire Replacement And My Family & I Almost Crashed When The Tire Came Loose. We Noticed That 3 Lug Nuts Fell Completely Off & Only Two Were Holding On The Rim. When I Asked For Help, They Said They Aren't Willing To Do Anything Until I Return To Maryland (This Was A Super Unsafe Situation) I Asked For Them To Send A Tow Truck To Safely Remount The Rim, They Said No, And For Me To Come See Them When I Return To Maryland. Then Another Time Tate Dodge Cracked My Oil Reservoir Pan When Changing My Oil... And When I Brought It To Their Attention, They Said They Can Order It But Won't Receive The New Pan For A Few Months Because Of Back-Order Due To Covid-19, So I Asked For A Rental Truck Or Car Until Then And They Laughed At Me And Said, We Can't Give You A Rental Car Or Truck Because Parts Are On A Month Or Two Delay. ?? My Response Was "But Your Technician Broke It" ? And The Police Came, And The Police Officer Took My Side Here & Said He Understands How I Feel. He Spoke Briefly To Myself & Tate Dodge, Then Drove Off. HOW MANY ELDERLY WOMAN HAVE TATE *******??? ??

  Business Response

  Date: 02/11/2025

  To Whom it May Concern.

                   I have reviewed this file and spoke to the appropriate personal and have determined the following.

  With Regard to the battery there are several responses. The service advisor handling the battery repair was unaware that a battery had been replaced 3 years prior as it was several screens back upon his review of the history. Once it was brought to his attention it was corrected immediately. As far as the question about the actual battery being replaced was addressed by the service manager when the customer alleged that it had not been replaced. He took the time to remove the shield that covers the battery exposing the new battery. Its my understanding that the customer apologized and they moved on. Tires are inspected on each visit for wear and tear. This customer has a warranty that covers road hazard conditions but does not cover normal wear. So when tires are identified as having normal wear the Service Advisor will present the customer with a price to replace them. As far as the remaining issues pointed out in this complaint i will have to reply with a "no Comment" response as it appears this has been a concern from several years ago. I apologize though for any mishandling at that time but just cannot comment with no recollection.

  As far as the final comment "How Many Elderly Women has Tate *******". All interaction involving this situation was with a middle aged Hispanic gentleman. This entire complaint appears as a smear campaign with a customer who is skeptical of our business and lacks merit. At this Time "We" choose to not conduct business with this customer. 

  This is my final response and no further rebuttal beyond this letter.

  ******* * *******

  Service Director

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2018 grand caravan into **** under warranty and paid a $100 deductible. My van was in perfect condition except for a leaking oil filter housing. **** replaced the housing but significantly damaged my van. I took it back in and they were supposed to properly fix it but they did not. My van is missing several parts now such as the sound deadening insulation that goes on my intake manifold, 3 fuel injector clips that are part of the electrical connector and rubber grommets. Also, my oil filter housing that was replaced was leaking even worse and had to be replaced again behind them. My van was also covered in several quarts of old oil. I have all receipts, video and pictures. I would like my missing parts, to be refunded for my deductible, new oil filter housing and fluids refunded that I had to purchase and 5 hours of my time for having to repair my vehicle. I feel this is more then reasonable.

  Business Response

  Date: 02/11/2025

  To whom It May Concern,

                  I have reviewed this situation and spoke with customer. I apologize for any inconvenience. There were some workmanship issues with this repair. our shop ******* met with this customer to address these issues and when vehicle returned to customer it was our understanding that all were corrected. There were no follow up conversations between customer and ****. We would have been happy to address any and all issues related to this repair. 

                 My original intent after a conversation with the owner was to refund the $100.00 deductible. I have changed my mind after seeing the social media references to our business. The intent was to create some goodwill and its obvious to me that I'm not accomplishing that. 

  No further responses to this incident will be made

  ******* *******

  Customer Answer

  Date: 02/12/2025

  I went and spoke with **** this morning and this issue has been resolved. Both parties are happy with our outcome

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I spoke with **** this morning and we resolved all issues. 

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/19/2024 the vehicle came to **** for engine service due to a cylinder misfire. The service department identified debris in the cylinder and suggested the damage might be so bad that the engine may need to be replaced ($19,000). They did a detailed check of the engine to determine the extent of the issue. After they assessed the damage, they said that repairs could be done without replacing the engine, assuring me that the cylinder head and walls were undamaged and that there were no problems with the engine. Over 3 weeks later, the vehicle was repaired, but shortly after, multiple issues started after the initial repair, which resulted in more service ($2200). These issues included oil leaks and a faulty power steering pump, problems that arose within days of the vehicle being fixed. On December 18 the engine suffered a catastrophic failure and needed to be towed to ****, where it has been since. Despite their prior involvement and exclusive handling of my engine, the dealership now claims they are not liable for the damage and stating I need to cover the full cost of the repair at $19,000. It is clear that critical steps in the repair and diagnostic process have been overlooked. The service department performed extensive work on the engine, including disassembly and reassembly, followed by a thorough inspection that they reported as all-clear. Because the engine failed shortly thereafter, its clear that the initial diagnosis missed underlying issues, and the reassembly and quality control procedures were insufficient. This type of failure, particularly linked to timing and internal component integrity, typically points to a failure to properly verify critical parameters during reassembly, such as timing alignment, torque specifications, and debris clearance. Given the history and the service centers exclusive handling of the engine, it is clear that their negligence in the repair process and the assessment directly contributed to the catastrophic failure.

  Business Response

  Date: 02/11/2025

  To Whom it May Concern,

            I have reviewed this case and and spoke with all personal related. 

  I would like to first point out that this vehicle has over 137k miles on the odometer. The original repair referenced by the customer arrived in our service department with ****** miles on odometer. This vehicle traveled 3410 miles and experienced a connecting rod failure. This is in the bottom of the engine and completely different from the previous repair. It is impossible for this vehicle to travel this many miles with an improper repair. High mile vehicles are susceptible to failure at any time. When customers approve a repair in order to save money it will sometimes not end with good results. It is our position that we are not at fault for the failure of a connecting rod on a 137k mile vehicle.

  There will be no further responses on this issue

  ******* J *******

  Customer Answer

  Date: 02/16/2025

  I am rejecting this response because, based on the dealerships own diagnosis that debris from the intake manifold caused issues in the cylinder, I specifically requested a thorough inspection to determine whether debris had traveled beyond the cylinder. The dealership assured me that clearing the debris required engine disassembly and that an inspection would be conducted during this process. Given that commitment, any underlying issues contributing to engine failure should have been identified at that time.
  Additionally, the vehicle was in the dealerships service department multiple times within the ***** miles in question. One visit was necessitated by an incomplete reassembly that resulted in an oil leak in my garage. Had the promised inspection actually been completed, there should have been evidence of excessive wear or other indicators pointing to a potential connecting rod failurethe explanation now being given by the dealership.
  Furthermore, when I spoke with Mr. ******** he initially stated that the failure resulted from the cylinder "pinging," meaning the engine experienced a timing and ignition issue that caused a catastrophic failure. This explanation contradicts the dealerships later claim of a connecting rod failure, raising concerns about the accuracy and consistency of their assessment.
  When a vehicle undergoes service, it is expected that a professional and thorough diagnosis is performed to prevent catastrophic failures like this. The facts suggest that this failure could have been anticipated or mitigated had the initial inspection and repairs been conducted with the appropriate level of diligence. The dealerships failure to conduct a comprehensive inspection contributed to this outcome.
  Sincerely,
  ***** *******
  

  Business Response

  Date: 02/21/2025

  To Whom it May Concern,

              I disagree with the customers response. The vehicle Traveled well over 3k miles since the repair to the top of the Engine. The current failure is a connecting rod in the bottom of the engine. As mentioned before a vehicle with ****** miles is subject to failure at any time. 

  As mentioned before this is our final response 

  ******* J *******

  Service Director VP

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership and Im from out of State this vehicle keep show a service stabili track alarm that jeep blinking once I purchased the ********** Im from out of state so I had to take the vehicle back to ******* to get inspected and the check engine light came on,I called the dealership and told them the problem they told me to take it to any dealership it was covered under warranty and it wasnt I ended up paying out of pocket for all kinds of expenses, auto,hotel ,etc and the car ended up falling inspection. My temp tags expired and I currently cant drive the vehicle due to not being able to get tags.,due to the failure of inspection,so Im stuck paying for a vehicle that I cant drive and being disabled this a big inconvenience.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damaged my truck wants me to pay for parts, purchased want to be reimbursed & they are charging me storage that I should not be responsible for. Warranty work and they broke my truck. Very stressful. I should not have to pay for storage. ******* ******* is the biggest problem there. Check reviews all negative ones have his name.

  Business Response

  Date: 11/01/2024

  MET WITH THIS CUSTOMER AND RESOLVED ISSUES

  **** J

  Business Response

  Date: 11/04/2024

  MET WITH THIS CUSTOMER AND RESOLVED ISSUES

  **** J

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed a used car oct. 12th 2024 for 6k Oct. 28th I took it in as a routine check up and got a repair estimate for 8k 3rd party warranty company denied the claim due to pre existing conditions.Notified the dealership I purchased at and was told h*** try to get the warranty to approve it because Ive only had the car for 2 1/2 weeks and h*** call me (today) hes been avoiding my calls all day and no response to my email.

  Business Response

  Date: 11/12/2024

  This vehicle has been returned to dealership and refunded. the purchase price. Please close this case

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/13/24 my vehicle was towed to **** service center due to the misfiring coming from the transmission. ***** ***** was the advisor. My car sat at this lot for a total of 1 and a half month before they even started any work. We received a call on 08/23/24 stating my vehicle was fixed and ready to be picked up. When I started the vehicle the first thing you felt was the violent shaking coming from the engine. When driving the car it did not accelerate and stalled out when shifting gears. We informed ***** about this, hoping he would be concerned and would fix it. To my surprise ***** and his manager ***** ******* informed us since we didnt tell them about the misfiring when we dropped it off they had no idea the issue existed. I was blown away. Whenever Ive taking a vehicle to be repaired, the first thing that is done is a diagnostic test to figure out what is wrong with the vehicle. They told me they never ran a diagnostic on the vehicle. I find that hard to believe. The check engine light was on as well and when asked about this their response was we felt the car shaking and knew it was misfiring but you never told us about it so we never repaired it. They said if we want the car to be repaired we have to pay a $177 diagnostic fee, which we refused because the warranty company had already paid that fee when we initially brought it in. **** straight up ignore the engine light and did not complete the repair at all. I am very unsatisfied and angry because I have 4 minor children, our only vehicle is now a liability. Driving on the streets are very difficult because we cannot accelerate. It takes multiple MINUTES just to be able to get up to 50mph and then it starts to shake violently. The engine locked up and cut off totally due to the misfiring. I am terrified that I will be driving somewhere with my child and the car just cuts off and we become stranded. I need my vehicle fixed, its not fair the warranty covers this repair but it wasnt completed.

  Business Response

  Date: 08/30/2024

  To Whom it May Concern,

                    This customer had there vehicle towed to our facility with a no start condition. The vehicle was diagnosed with the engine being locked not allowing the starter to turn the engine over. Upon further diagnosis it was determined that another repair facility had the transmission removed and didn't properly tighten the Torque Converter bolts. These bolts backed out and came into contact with the transmission bell housing and stopping the engine from running. Since we are a Chrysler/dodge/jeep franchised dealership we were able to provide the repair under warranty even though a different dealership did not properly repair the vehicle. This is specialized work and requires a specialized technician to make the repair. This is why the time Frame was Excessive. When we attempted to gain approval from the Manufacturer to make the repair we determined that the previous Dealership did not register the transmission repair properly and that delayed our ability to proceed with the repair for several weeks. As you can see we shouldered the repair of this vehicle even though the poor workmanship was performed by the Previous dealership. 

                     The Current issue with the poor performance of the engine was not part of the initial write up and we were not asked to address this issue initially. The customer at time of pick up brought this to our attention. This is a completely  different issue and requires a different type of diagnostic unrelated to the transmission concern. There is a diagnostic fee which the customer has refused to authorize. 

                      There is also the conduct of the customer when they came to retrieve the vehicle. There was a person with *** *****/****** who was very threatening to the personal and shouted racial slurs to the point of almost contacting law enforcement. Because of these actions we choose not to do business with these individuals. 

                       In closing i would like to reiterate that we attempted to help this customer when it was actually another dealer from the area's issue to resolve. We didn't deserve the treatment that was received from this customer.

   

  Thank you 

  ******* J *******

  Service Director vp.

  ************

  Customer Answer

  Date: 09/04/2024

  I was under the impression that I would have 5 Calander days to respond to ****** response. I received ****** response on 08/31, I thought the 5th Calander day would be 09/05. Since the case is closed how do i go about responding? I am wanting a different outcome from this. I as the consumer am very unsatisfied with the customer service, the neglect by the mechanic and the lies that this business has put me through. What do I need to do to go about getting this case reopened and submitting a response to this business?

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer at the ********************** ************** on ****************** on 4/4/2024. I had my accelerator module replaced by a mobile mechanic and was told to take it to the dealer for a "programming issue". Over the phone I was told the diagnostic fee was $177. After speaking with ***** (at ****) the initial diagnostic was N/A and a 2nd diagnostic had to be done to verify my problem. I was told I had a misfire and would need a gasket replacement before getting to the initial reason I brought my vehicle in. My bill was $605.88! I towed it in myself, how is it this expensive? I have my own auto scanner that told me of the misfire and that cost me only $23. This was not even what I brought my vehicle in for. At any rate, those repairs (along with a gasket replacement) would be in excess of $5,288.27. Is $605.88 a reasonable price for a simple diagnostic? I feel ripped off and taken advantage of because I am a woman. What diagnostic costs this much while still giving minimal information because nothing was in the read about my accelerator module or a program issue. Can I get any of my money back, I understand I have to pay for services rendered, but this is outrageous.

  Business Response

  Date: 04/16/2024

  INSPECT VEHICLE FOUND MISS FIRE #6
  CYLINDER,CUSTOMER ADVISED NEEDING TO PERFORM FURTHER
  DIAGNOSIS AND SEE WHY CYLINDER 6 IS MISSING, SINCE IT WAS
  JUST TUNED UP AND COIL WAS REPLACED, AT ANOTHER FACILITY .CK FUEL AND SPARK ALL
  GOOD ,RUN COMPRESSION TEST ON ALL CYLINDERS AND FOUND #6 HAD
  90% LEAKAGE AND CYLINDER HEAD NEEDING REPLACED TO
  CORRECT.EST $5288.27

  AS YOU CAN SEE  FROM THE DIAGNOSIS WRITTEN ABOVE AND PROVIDED TO THE CUSTOMER, THIS VEHICLES HAS LARGER ISSUES THAT REQUIRED A MORE IN DEPTH  DIAGNOSIS. THIS IS NOT A SIMPLE PLUG IN A SCANNER FOR A QUICK CODE DIAGNOSIS. THIS IS WHY THE *** WAS LARGER AND APPROVED BY CUSTOMER PRIOR TO PERFORMING THIS DIAGNOSIS. 

  ******* J *******

  SERVICE DIRECTOR 

  TATE DODGE CHRYSLER JEEP

  Customer Answer

  Date: 04/17/2024

  That's awful steep for just a diagnostic and to add insult to injury, I financed a vehicle with them to replace the one I am writing about, and nothing was done for me as a customer- NOTHING.  I put $1,000 deposit a 2020 Dodge Journey and **** couldn't assist me at all with this outrageous diagnostic fee that I settled the next day? I paid it so I could get my vehicle and avoid any further imaginary fees for it being on their lot.  Is this the new business etiquette?  How can I refer **** for anything, given my current treatment? I am not after a full refund, but at least a fair one, please help me. Couldn't they at least charge me $200 for the diagnostic, I did do business with them and purchased a vehicle from their  New/ Used lot. 

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21568202
  
  I am rejecting this response because:That's awful steep for just a diagnostic and to add insult to injury, I financed a vehicle with them to replace the one I am writing about, and nothing was done for me as a customer- NOTHING.  I put $1,000 deposit a 2020 Dodge Journey and **** couldn't assist me at all with this outrageous diagnostic fee that I settled the next day? I paid it so I could get my vehicle and avoid any further imaginary fees for it being on their lot.  Is this the new business etiquette?  How can I refer **** for anything, given my current treatment? I am not after a full refund, but at least a fair one, please help me. Couldn't they at least charge me $200 for the diagnostic, I did do business with them and purchased a vehicle from their  New/ Used lot. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 04/18/2024

  We have very strict rules in place to prevent misunderstandings. An estimate was provided for the diagnosis and approved. There will be no more correspondence on this matter

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally started June, 2023. Took my Jeep Grand Cherokee for an identified Water Pump leak. It started leaking again. Took it back August, 2023, they said it was a Motor Mount problem. They "fixed" it. Returned September, 2023, leaking again. They replaced Water Pump again. Today, 12/15/23, leaking again!! I have been in touch with Mike at the desk, Supervisor Roger several times and not only did they not contact me when promised, but disregarded my concerns. Roger in particular lied several times with other staff telling me. I sent an email to Manager Mike *******, he never responded OR called back my husband. I have also contacted Chrysler about this ongoing problem.

  Business Response

  Date: 12/20/2023

  I HAVE SPOKEN WITH CUSTOMER AND APOLOGIZED FOR INCONVENIENCE AND HAVE A PLAN MOVING FORWARD TO ARRANGE FOR ME TO HANDLE THIS PERSONALLY . 

   

  MICHAEL * *******

  Customer Answer

  Date: 12/31/2023

  Hello, an initial attempt by the business was made to reach out to me.  It was decided that my husband would call back the manager Mike ******* after the holidays to arrange for a meeting so that they can resolve the issues with my car.  I will reach out to you with additional information once this is completed.  Thank you, **** *****