Complaints

This profile includes complaints for Tate Dodge Chrysler Jeep, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tate Dodge Chrysler Jeep, Inc.

  7429 Ritchie Hwy Glen Burnie, MD 21061-3101

• 

  Tate Dodge Chrysler Jeep, Inc.

  7535 Ritchie Hwy Glen Burnie, MD 21061-3716

• 

  Tate Dodge Chrysler Jeep, Inc.

  7139 Ritchie Hwy Glen Burnie, MD 21061-2903

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9, 2023 we bought a 2016 Chevy equinox. As we were driving home we had a tire blowout on the highway. We had to take the car back in the next day for new tires. On November 21, 2023 the car would not start and we called ***** for a battery jump. There were no lights illuminated on the dashboard. No engine light, no oil light, nothing. We had the car towed back to Tate who told us their service center could not do anything and we had to tow it to JB Chevrolet. JB Chevrolet told us that there was not a drop of oil in the engine and that the engine has seized. It is going to cost us $12,000 for a new engine. We are 13 days past the three month warranty and 565 miles past the 3000 mile warranty. We have just made our 3rd payment on this car. They are refusing to speak with us and to help with any assistance in anyway. I am a teacher in Anne Arundel county Md and need this mode of transportation to get to and from work. They said they did oil maintenance on the car and it was on the ******* It is not in the carfax- not any mention of any oil anything. These two incidents within 2 months shows their poor, shady business practices. I need help please.

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle into the Express Lane at the service center to find out why my check engine light kept coming on. After 3 visits to the express lane I was told what the diagnotic was and that the job would take 16hrs so I would have to leave my vehicle for 2 days. I dropped my vehicle off on Monday, September 25th. I sent several messages and calls over the next few days to find out the status to which I received no response from my service rep (Jacob). I was able to leave a voicemail with the Service Manager, I assume he had Jacob call me. I went to check on the vehicle on October 2nd (a full week after it had been dropped off) only to be told that the work on my vehicle had not even been started yet. I have made several unanswered calls, sent several unanswered messages and when I do get a call back its always a delay. The lack of communication with customers is appalling, there is no reason I have to keep leaving messages just to receive a call back saying there is another delay. It has now been 16 days since I dropped my vehicle off for a job that was only supposed to take 16hrs.

  Business Response

  Date: 10/13/2023

  To Whom it may concern,

                                         After careful review of this instance i have determined that the service advisor did not perform his duty as trained. He will receive additional training and i would like to extend my apologies for this poor customer handling situation. Please feel free to reach out to me personally in the future. Thank you for bringing this to my attention. 

  Michael * *******

  Service Director

  410-863-5524

  Customer Answer

  Date: 10/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20724482, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 5/9/2023
  I took my jeep to tate Dodge where I purchased the vehicle to begin with I was told it was 1 of 2 problems with my car I was then told a TCM should fix my problem and remove the code that I brought the vehicle in for almost 1700$ later I’m driving my vehicle off the lot with the exact same problems and told now it’s a transmission. Why could I not have been told this in the first place? They are the “experts” not me also I was charged to get the old part out of my car and come to find out the part is for a 2007-2012,dodge caliber that they gave me back my vehicle is a 2016 jeep patriot sport. I don’t believe what they did was right or ethical and I’d like to be compensated or refunded fully for this terrible service and advice from the company that sold me the car in the first place. The car was 7500$ when I bought it and the work I have to have done to it now is coming out to around 7300$. This is wrong and criminal and I am by no means the first person to file a complaint about how they rob and charge people blind. My dad luckily is a master tech mechanic and did work for over 20 years at body shops and knows much more then I do and I want this to be resolved not only for me but for the hundreds of other people they have already ripped off and to stop them from doing it to someone else.

  Business Response

  Date: 06/01/2023

  To Whom It May Concern,

  This vehicle arrived at our facility engine light on and transmission would not shift. The customer had already replaced a transmission component called a valve body. The customer was under the impression that the vehicle required some type of calibration. This was not the case. We performed a diagnosis according to the manufacturers procedure. The procedure instructed us to test some wiring and it tested good. It then instructs us to replace the transmission control module and if this did not fix then there is a internal transmission failure. This transmission is not serviceable and requires replacement. This customer was given this explanation before the control module was replaced so that he could make an informed decision. He agreed to take the next step which did not fix the issue and now the final step must be performed (transmission replacement). He was completely aware of the steps necessary to repair the vehicle. We are unable to remove electrical components from the vehicle once they have been installed. 

  Michael J *******

  ******* ********

  Tate Dodge Chrysler Jeep

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1st I purchased a 2023 Jeep Wagoneer for 74k from *****************************. The business ******** to providing my family with exceptional service and a safe and reliable vehicle. Prior to experiencing the truck malfunctions I made several attempts to speak with someone in finance regarding concerns (I even came into the office) but no one has been available or return any of my calls. To date those concerns have not been resolved and now I unfortunately have a brand new vehicle in need of a engine that has been at *********************************** since April 19th. I would like to discuss options of getting a new vehicle with NO engine/powertrain or other safety concerns. Additionally, I would also like an explanation of charges on my lease agreement/purchase order and clarification on trading.

• Initial Complaint

  Date:02/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2022 RAM 1500 Limited through Tate Dodge. Over the last year I have had miscellaneous issues with the new truck which can be expected. Most recently the air suspension stopped working so I immediately called the dealer since it said, "Service Immediately". The person on the phone was not very kind and it seemed like he really didn’t want to list all my concerns at the time, so I only gave him the two main issues over the phone. I chose to create a list to give them at the appointment for the others. Even thought it had what I considered “serious” issues they could not give me an appointment for a month and a half. One business day prior to my appointment I received a text to check in. While I was going through the process of checking it, it showed two $150 charges (1 for each “concern” I had). This does not include the other 3 concerns I have on my list. I had to stop the check in process because it added $325 ($25 shop fees) to my “Shopping cart” and wanted me to continue. I refused to pay $150 per “concern” because I had a few more concerns that had happened over the last year. That would have taken me to $750 to have my “concerns” looked at for a 2022 RAM 1500 Limited that I purchased from them that was still not even a year old and still under warranty. I had also purchased the additional extended warrantee through them. So now I will be inconvenienced again after waiting a month and a half for my appointment (which they never indicated a “concern” charge) and I have to go to another dealer and probably wait even longer for an appointment to work with an “honest” dealership. I did go to another dealership to get something looked at prior and they did not charge me a “concern” fee.

  Business Response

  Date: 03/02/2023

  we have made several attempts at reaching Mr Frazier and no response. Mr. Frazier is using our online appointment system where all transactions are treated the same and don't differentiate when the re is warranty involved. Our intention is to make Mr. Frazier aware that with a 2022 vehicle that all repairs are covered with the exception of maintenance. 

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2012 Jeep Liberty engine light came on.November 14, 2022 took Jeep Liberty to Tate Dodge Service Department.They stated after inspecting the vehicle the repairs needed were as follow,Esim not closing correctly caused Code ****** Heater Core ******* Belt Tensioner ****** Replacement of trans cooler ******* Front pads and rotor worn ****** rear brake pads ****** water Pump ( 3rd) ****** totaled ******* I accepted the repairs to be fixed.Picked up car on November 17,2022.Engine light came on November 18, 2022.Took back that evening to drop box.Next day they stated purge line slipped off and repaired.Picked up car.Car ran rough , would not slip into gear, and used up gas quickly.Noticed on driveway rainbow substance leaking from car.November 22, 2022 noticed more leaking from engine on driveway.Try to contact day prior to Thanksgiving , no answer.Day after Thanksgiving November 25, 2022 sent text messages to advisor, no response.Called and they stated I could make an appointment but I told them no bringing back today,car has ruined my driveway with some substance leaking and is not running correctly.The repairs that they attempted may it worse.Received message on November 30, 2022 car ready for pick up.Went to Tate Dodge at 5:30pm and went to car to start. IT WOULD NOT START!Technician came out and tried to start it. It would not start.I left vehicle at tate dodge with technician. He stated he would advise service manager.This was my 4th attempt to pick up my vehicle after being told it is ready.

  Business Response

  Date: 01/10/2023

  spoke with customer and this has been resolved

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new vehicle was issued a 60 day temp tag which died on 8/29 as of today 9/14 no tags they refuse to issue another t tag and refuse to send me a letter saying they will pay fines if I receive any. They are rude and told me it could be another 60 days to receive my tags. I have a brand new car and cannot drive it and they have no solutions but have plenty of excuses!
  

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my car approximately 9:15am for a 9am appt. They called me at 845am to ask me what I wanted done even though it was clearly in the scheduled appt. He explained that even though the website said that they offer pick up and drop off, they dont. So, I had to drop it off and take a shuttle back home. When I came in, there was no one there to greet me. I walked in and no one said anything. My husband and I walked over to a desk with an older woman and she told us to stand to the left and wait on Richard. Richard was prompt and said that it would be 2 hours to look at the head gasket. I had explained that I wanted to make sure it was covered under my warranty. I left on the shuttle at about 9:20-ish. I called over 25 times (I have call logs) from 12pm-330pm. I was hung up on, transferred to Richard and Roger (an alleged manager) several times and no answer. He finally answered and said he was on break and never told me it would only take hours though me and my husband both recalled. He said they put a dye in my car to see where the leak was coming from but no one has driven it or put it up on the "whatever" to see what was wrong. So, for 6 hours, all they did was put dye in it. Now, it is 7pm and they are closed. No word on the warranty, no call back. No word on my car. All of my children had to take a lyft home which cost over $100.
  
  By the way, I asked them to put my shade back on track (panoramic sunroof) and that costs $150!!! Get real. This place is a scam. Richard said he NEVER got a single call but, I had called that number at 8:51am this morning and he answered... AND the alleged secretary transferred me at least 10 times. All-in-all, I am out of my money AND no car. They are closed. I have to work tomorrow and get kids to school. I can imagine that this business gives NO *****.