Complaints

This profile includes complaints for Bozzuto & Associates Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bozzuto & Associates Inc

  6406 Ivy Ln Ste 700 Greenbelt, MD 20770-1441

  
• 

  Greenwich Place at Town Center

  10090 Mill Run Circle Owings Mills, MD 21117

• 

  30 Dalton

  30 Dalton St Boston, MA 02115-3171

• 

  Compass at The Grove

  1001 Compass Way Newark, DE 19711

• 

  1305 Dock Street

  1305 Dock St Baltimore, MD 21231-3366

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a $50 application fee to Dock79 Apartments as part of a rental application process. I provided all required information, including my Social Security number. However, Dock79 later canceled my application on their own and failed to process ***** background check or screening was conducted. According to DC law (DC Code *********), landlords must refund the application fee if they do not process the application. I contacted Dock79 to request a refund, but they refused.This is a clear violation of DC tenant protection laws and unfair to prospective renters.

  Business Response

  Date: 06/20/2025

  Thank you for reaching out. It appears that Dock79 is a ****************** not a Bozzuto community. You would need to contact **************** main office directly. 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,

  I am currently in communication with the businesss legal representative and we are in the final stages of reaching a written settlement agreement. While the agreement has not yet been executed, I intend to comply with its terms once finalized.  My recent response (rejecting the businesses response) was submitted solely to preserve an accurate record of events in the event the settlement does not proceed. I remain committed to resolving this matter in good faith.

  ******* *****

  ur entry notice requirement by ******* an inspection without allowing adequate time to prepare.After a disagreement during a management meeting in April 2025, I was barred from entering the leasing office and instructed to communicate only by email. Since that time, management has not responded to several emails regarding unresolved tenancy matters.I attempted to initiate lease termination through the Lease Buy-Out Offer Addendum included in my lease; however, Bozzuto declined to honor my exercise of that option without providing a clear or reasonable justification. Despite my compliance with the stated conditions, their refusal appears arbitrary and has only prolonged a difficult and distressing situation.I am requesting a mutual lease termination and asking Bozzuto to do what is right for a tenant who has faithfully paid rent every month despite losing the basic right to quiet enjoyment. I am seeking to leave a situation that has become *************** recordings available

  Business Response

  Date: 06/06/2025

  Please review attached letter to respond to this complaint.  We have reached a settlement with the resident once finalized we can upload a copy.

  Customer Answer

  Date: 06/06/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23426730
  
  I am rejecting the businesss response because: it contains multiple factual inaccuracies and mischaracterizations regarding both the timeline and substance of my complaints, efforts to resolve the matter, and the conduct of The ***** staff and management. I have uploaded a detailed rebuttal documenting these issues for the record.
  
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 06/10/2025

  Hello,

  I have reached a settlement with the landlord and property management firm.  Arbitration assistance is no longer needed.  I would like to formally request that my complaint be withdrawn.  I will contact the ******************* & Eastern Pennsylvania directly just in case this message does not suffice.  Thank you!

  Customer Answer

  Date: 06/11/2025

  Requesting this complaint not be published publically

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was formally approved for a one-year lease at Hub50House on Friday, May 24, 2025. I received a Welcome Home email confirming approval and was instructed to purchase renters insurance and prepare for move-in. I followed those instructions and began making financial arrangements, including purchasing insurance, paying for nonrefundable cross-country movers, and signing a corporate furniture lease, etc. Way afterward, management backtracked and claimed my approval was being held for corporate review due to a address mismatchdespite already confirming in writing that I was approved and onboarding me as a resident and having a signed executed lease. I was then unable to proceed with tasks like insurance enrollment through their service, but at that time, I had already purchased my own renters insurance On May 28, four days later and one day before my scheduled move-in, I was suddenly able to purchase renters insurance through the Bozzuto-integrated portalsomething that is only possible when a lease is active in their system and the tenant is assigned to a unit. I also received ButterflyMX building access credentials, which are only granted after backend lease approval.This proves Bozzuto never actually revoked my lease, and they quietly reinstated my access without informing me, while continuing to delay and obfuscate. Their internal disorganization created material harm and legal ambiguity after they caused me to rely on written approval.I am requesting that Bozzuto be held accountable for misrepresenting my status, inducing financial reliance under false pretenses, and attempting to cover up the delay by quietly reactivating my lease. I demand acknowledgment of the mishandling, confirmation that my lease is active and enforceable, and a public apology for the stress, disruption, and financial exposure this caused.Attachments include:Welcome email Insurance activation confirmation ButterflyMX access Proof of nonrefundable moving expenses

  Business Response

  Date: 06/05/2025

  RE: Response to Complaint ID ********; ***** *****
  Bozzuto & Associates **** is not an appropriate party to this complaint. Rather, Bozzuto Management Company is the property management company for the owner of the residential development known as HUB50House located in ******, ***
  Notwithstanding the above, Bozzuto (on behalf of the owner) responds to this complaint as follows:
  During the leasing process, Complainant was notified that her application was flagged for various issues. Among other issues, Bozzuto identified that Complainant had attempted to finalize leases at two locations in ******, ** at the same time (both for *********** and at a different location in ******, ** also managed by Bozzuto known as **************). Neither of the lease requests submitted by *********** were signed by Bozzuto and for the reasons provided hereafter, the owner will not be countersigning the lease at HUB50House or entering into a landlord/tenant relationship with the Complainant.
  Complainant was clearly notified by Bozzuto that she would need to provide specific documentation and information in order for her to receive keys and for the lease to be countersigned. Complainant did not cooperate with these requests and instead unreasonably demanded that she be granted access despite not completing the leasing process.
  The Complainant has not (to date) provided the requisite information and documentation to receive keys and/or have the lease countersigned.
  In the meantime, Complainants conduct was inappropriate, as she sent numerous inappropriate, threatening, and defamatory emails throughout the leasing process (available upon request). Coupled with the ongoing concern of fraudulent documentation and information provided during the application process (also available
  upon request), the owner of the development does not desire a relationship with the Complainant and a lease will not be signed, nor will a tenancy be created (keys provided).
  Finally, any money submitted by the Complainant as part of the application has been refunded. Accordingly, no further funds will be provided, and Bozzuto (on its own behalf and on behalf of owner) will not be issuing any apology as requested by the Complainant. Bozzuto and the owner of the property vehemently dispute any claim(s) of improper handling of the application process for the Complainant and, upon information and belief, have been notified by counsel representing the Complainant that she intends to file a lawsuit in Massachusetts trial court. Accordingly, we suggest filing this complaint is redundant and inappropriate.
  The business made every effort to resolve these matters amiably, to no avail.

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my extreme dissatisfaction with the ongoing internet outage in ********, which has now persisted for over 24 hours without resolution or adequate communication. This level of service disruption is unacceptable, especially given that internet access is an essential utility for work, education, and daily life.Despite multiple reports from residents (including my own), there has been no meaningful update, estimated time for restoration, or even an acknowledgment of the severity of the issue. The lack of transparency and urgency from your team is inexcusable. Maintenance appears to be absent, and their customer support has failed to provide actionable solutions.I demand the following:1. **An immediate explanation** for the cause of the outage and the delay in resolution.2. **A clear timeline** for when service will be restored.3. **Compensation** for the downtime, as this outage constitutes a breach of the service agreement. 4. **Approval for a secondary internet provider option** in this building. Smartairas monopoly on service has left residents stranded without alternatives, which is unacceptable in 2025. If they cannot guarantee reliability, they have no right to block competition.

  Business Response

  Date: 05/27/2025

  Dear BBB,
  
  
  Thank you for bringing this matter to our attention.  We are glad to provide additional information and steps towards a resolution. 
  
  
  The community at ******** experienced an internet outage on May 21st around 12:30 pm.  The company that provides the internet service, Smartaira, was contacted by management within 5 minutes and made aware of the issue.  Smartaira connected with their service team and worked on getting a certified technician out to address this matter the same day.  Immediately after making contact with Smartaira, the management team sent an email notifying residents of the internet outage and that Smartaira was made aware of the issue and working towards a resolution.  Within 2 hours, a second email was sent informing the residents that a technician would be out the same day to assess and fix the issue.  A Smartaira technician arrived in the evening and the internet was resolved at 10:30 pm on May 21st.  At 8:03 am, 5/22, an email was sent to the community informing everyone that the internet was working again.  As an offer of resolution, Hartwood will be providing a $15 internet credit to our residents' accounts.  ******** offers this with a full reservation of rights, but hopes that this offer will ensure the residents feel satisfied with their decision to reside at our community.
  
  
  On April 21st, at approximately 10:21 pm, a resident hit one of the front garage gates with their vehicle.  This damaged the gate and motor which required a motor replacement.  A vendor was immediately contacted to complete the repairs, but there is a 4-8 week lead time on the new motor replacement.  A community email was sent out to all residents directing them to use the rear gate to enter and exit the community.  Signs were placed on the gate as well.  A vendor was contacted the next morning, April 22nd at 8:19 am, to assess the damages and repairs needed.  They arrived at 1:00 pm and placed the gate back on track, however, it was determined that the motor was damaged and would need to be replaced.  The new motor replacement was ordered but has an estimated 4-8 week lead time.  Once received, repairs will be scheduled immediately.  In the meantime, the gate will be manually opened during business hours and closed at 6 pm.  After 6 pm and before 6 am, residents will utilize the rear entrance.  The gate has been fixed and resolved effective 5/23.  The gate is now operable. 
  
  
  The front door does continue to be an issue despite numerous attempts fix the issue.  The issue has been escalated and is a top priority to repair with our contractors.  In the meantime, we have asked residents to use all other access points to enter the building.  This includes the *********. courtyard entrance as well as the garage entrances.
  
  
  Please let us know if there is anything additional needed with this response.  Our General Manager, ***** ******, can be reached at ****************************************************************************.
  
  
  Thank you.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been living at ********, a luxury apartment under Buzzoto, for over two months now, and during this time, Ive witnessed nothing but inaction from the management team. Like many others, I was drawn in by the luxurious lobby and the pleasant scent during the tour. The front looks impressive, no doubt but its all just a cover for how inefficient everything truly is.The garage gate has been broken for over a month. From the time they brought someone in to assess the problem to the excuse of ordering parts, its already been more than four weeks and we residents still have to take a long detour through the side entrance every single day. Worse yet, the front entrance to the building hasnt worked properly since last year. During the day, theres a front desk staff, so the door stays open anyone can walk in. But once its past working hours, everyone has to walk hundreds of meters to get in through the side. When the garage gate was working, at least that was an option. Now both entrances are basically ********** top it all off, today the entire building lost internet. Thats right no one has internet at home. We are forced to use a random ISP called Smartaira that no ones ever heard of (who knows how much they paid the building to lock us into this). Its been over 12 hours, and no one from Smartaira has even shown up. And yet were paying more than what **** charges? The apartment has sent only two vague emails so far with zero useful information not even an ETA. If we were provided any other option than Smartaira when we moved in, I dont think any of us would choose this random ISP that no ones ever heard of and that charges more expensively than other big names. There are people online who waited from one week to one month for Smartaira to fix the internet. I am requesting ******** to change its ISP and refund my internet fee for this month or waive my internet fee for next month.

  Business Response

  Date: 05/27/2025

  Dear BBB,
  
  
  Thank you for bringing this matter to our attention.  We are glad to provide additional information and steps towards a resolution. 
  
  
  The community at ******** experienced an internet outage on May 21st around 12:30 pm.  The company that provides the internet service, Smartaira, was contacted by management within 5 minutes and made aware of the issue.  Smartaira connected with their service team and worked on getting a certified technician out to address this matter the same day.  Immediately after making contact with Smartaira, the management team sent an email notifying residents of the internet outage and that Smartaira was made aware of the issue and working towards a resolution.  Within 2 hours, a second email was sent informing the residents that a technician would be out the same day to assess and fix the issue.  A Smartaira technician arrived in the evening and the internet was resolved at 10:30 pm on May 21st.  At 8:03 am, 5/22, an email was sent to the community informing everyone that the internet was working again.  As an offer of resolution, Hartwood will be providing a $15 internet credit to our residents' accounts.  ******** offers this with a full reservation of rights, but hopes that this offer will ensure the residents feel satisfied with their decision to reside at our community.
  
  
  On April 21st, at approximately 10:21 pm, a resident hit one of the front garage gates with their vehicle.  This damaged the gate and motor which required a motor replacement.  A vendor was immediately contacted to complete the repairs, but there is a 4-8 week lead time on the new motor replacement.  A community email was sent out to all residents directing them to use the rear gate to enter and exit the community.  Signs were placed on the gate as well.  A vendor was contacted the next morning, April 22nd at 8:19 am, to assess the damages and repairs needed.  They arrived at 1:00 pm and placed the gate back on track, however, it was determined that the motor was damaged and would need to be replaced.  The new motor replacement was ordered but has an estimated 4-8 week lead time.  Once received, repairs will be scheduled immediately.  In the meantime, the gate will be manually opened during business hours and closed at 6 pm.  After 6 pm and before 6 am, residents will utilize the rear entrance.  This has been fixed and resolved effective 5/23.  The gate is now operable.  
  
  
  The front door does continue to be an issue despite numerous attempts fix the issue.  The issue has been escalated and is a top priority to repair with our contractors.  In the meantime, we have asked residents to use all other access points to enter the building.  This includes the *********. courtyard entrance as well as the garage entrances.
  
  
  Please let us know if there is anything additional needed with this response.  Our General Manager, ***** ******, can be reached at ****************************************************************************.
  
  
  Thank you.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** **
  
  ystem fails to work, and this issue has remained unresolved since I moved in in early April.3.Broken Garage Gate:One of the garage gates has been non-functional for over a month. Again, management cites a pending part order but has shown no real progress or updates.Despite multiple resident complaints, Bozzuto has failed to address these issues in a timely or transparent manner. As a result, I am requesting:That Bozzuto expedite repairs to the internet service and all on-site facility issues.That tenants be refunded or compensated for the period of internet outage, as we are paying for a service that has not been delivered and have no access to alternative options.I believe this pattern of inaction and lack of accountability is unacceptable for a professionally managed residential property. I urge the BBB to assist in holding Bozzuto accountable and ensuring they fulfill their responsibilities to residents.Thank you for your time and attention.

  Business Response

  Date: 05/27/2025

  Dear BBB,
  
  
  Thank you for bringing this matter to our attention.  We are glad to provide additional information and steps towards a resolution. 
  
  
  The community at ******** experienced an internet outage on May 21st around 12:30 pm.  The company that provides the internet service, Smartaira, was contacted by management within 5 minutes and made aware of the issue.  Smartaira connected with their service team and worked on getting a certified technician out to address this matter the same day.  Immediately after making contact with Smartaira, the management team sent an email notifying residents of the internet outage and that Smartaira was made aware of the issue and working towards a resolution.  Within 2 hours, a second email was sent informing the residents that a technician would be out the same day to assess and fix the issue.  A Smartaira technician arrived in the evening and the internet was resolved at 10:30 pm on May 21st.  At 8:03 am, 5/22, an email was sent to the community informing everyone that the internet was working again.  As an offer of resolution, Hartwood will be providing a $15 internet credit to our residents' accounts.  ******** offers this with a full reservation of rights, but hopes that this offer will ensure the residents feel satisfied with their decision to reside at our community.
  
  
  On April 21st, at approximately 10:21 pm, a resident hit one of the front garage gates with their vehicle.  This damaged the gate and motor which required a motor replacement.  A vendor was immediately contacted to complete the repairs, but there is a 4-8 week lead time on the new motor replacement.  A community email was sent out to all residents directing them to use the rear gate to enter and exit the community.  Signs were placed on the gate as well.  A vendor was contacted the next morning, April 22nd at 8:19 am, to assess the damages and repairs needed.  They arrived at 1:00 pm and placed the gate back on track, however, it was determined that the motor was damaged and would need to be replaced.  The new motor replacement was ordered but has an estimated 4-8 week lead time.  Once received, repairs will be scheduled immediately.  In the meantime, the gate will be manually opened during business hours and closed at 6 pm.  After 6 pm and before 6 am, residents will utilize the rear entrance.  The gate has been fixed and resolved effective 5/23.  This is now operable.
  
  
  The front door does continue to be an issue despite numerous attempts fix the issue.  The issue has been escalated and is a top priority to repair with our contractors.  In the meantime, we have asked residents to use all other access points to enter the building.  This includes the *********. courtyard entrance as well as the garage entrances.
  
  
  Please let us know if there is anything additional needed with this response.  Our General Manager, ***** ******, can be reached at ****************************************************************************.
  
  
  Thank you.

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23346620
  
  I am rejecting this response because: Please send me the picture of the ** in the club room conference room with a time stamp.
  
  
  Regards,
  
  ****** *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 06/05/2025

  Hello, 

  We deny this claim as the ** is properly functioning in all of the common areas. Please see attached photos of the thermostats in the clubroom and gym. The current temperature in both spaces in around 69 degrees Fahrenheit. Please let us know if you need any additional details to close out this complaint. Thank you.