Reviews

This profile includes reviews for Bozzuto & Associates Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bozzuto & Associates Inc

  6406 Ivy Ln Ste 700 Greenbelt, MD 20770-1441

  
• 

  30 Dalton

  30 Dalton St Boston, MA 02115-3171

• 

  Bozzuto Management Company

  155 Federal St Ste 700 Boston, MA 02110

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  Riverbank

  560 W. 43rd Street New York, NY 10036

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  Compass at The Grove

  1001 Compass Way Newark, DE 19711

Review Details

• Review fromBrie R

  Date: 07/09/2025

  1 star

  Brie R

  Date: 07/09/2025

  We started out loving our apartment, 14 months of happiness and no complaints other than the price is too high for our area. However for the past month we have been dealing with noise disturbances from our upstairs neighbor. Not small inconveniences- it has been a month of loudly moving furniture after midnight, what we can only guess is stomping? Every step they take, they are awake at all hours of the day and night and they make it our business with every step. This has been a nightmare, so after a week we talked to the management office, they apparently called to talk to them. We went down a second time 2 weeks later saying the problem was still ongoing, they told us that we should take videos so they have proof. As creepy and weird as it was recording our lights shaking with the force of them stomping and the obvious noise, we did it. We sent 4 videos from the span of 48 hours, the assistant manager has been sympathetic and agrees that they are being too loud he has yet to get their management team on board for asking them to please quiet down. We are living in h*** and our managements inaction is only exacerbating the frustration. They keep saying that they will handle it, but for the amount of money we pay per month this should have been handled 2 weeks ago. We are furious and delirious from lack of sleep. We will never live in another bozzuto community.

  Bozzuto & Associates Inc

  Date: 07/16/2025

  Our team has received and addressed the noise complaints dated July 4, 2025. The concierge team has conducted investigations during their shift but did not observe or hear the reported noise at that time. As a proactive measure, we will issue a noise notice to the resident believed to be the source of the disturbance.Currently, we have taken appropriate steps in accordance with the lease agreement and within the scope of our ability. We will continue to monitor the situation closely and issue additional notices as needed to ensure compliance and maintain a peaceful environment for all residents. Please let me know if anything else is needed!

• Review fromErin F

  Date: 04/22/2025

  1 star
  Not only was everyone in the main office rude and super unhelpful - finding out after management company's changed that I had a parking spot I've been paying a tax on for over 3 years and didn't know. When I questioned the office about the parking tax (I pay for a garage and was confused why I also had to pay for parking tax) - the main was office was dismissive and said "it's standard" Now I'm out over $500 for a spot I never knew I had and now new management is taking away because I have the garage. NEVER RENT FROM BOZZUTO APARTMENTS!

• Review fromChawndra R

  Date: 04/08/2025

  1 star

  Chawndra R

  Date: 04/08/2025

  I work in one of the stores in the retail part of ****************. I am also a former tenant. I have been having issues with **** ***** and now I also have issues with the new property manager ****. Their attitudes are DISGUSTING. I was making copies for my boss and **** decides to be disrespectful to me. Telling me in an aggressive tone Im not supposed to be there. To give her my bosss key fob and then threatened to call the police when I told her o watch who she is talking to crazy. I wasnt disrespectful UNTIL she use that time with me. I did not sleep with her last night so I dont understand why she is so disrespectful to me when I did and said nothing to her at all. Yall need to gather your workers before someone who dont have sense do it for yall. I dont like disrespect and when I did not disrespect you. Gather your workers! They are disgusting!

  Bozzuto & Associates Inc

  Date: 04/10/2025

  Thank you for your feedback. We take all concerns seriously and are committed to maintaining a respectful and professional environment for everyone who interacts with our team, including tenants, former residents, and local employees.We take incidents of this nature seriously and will be reviewing security footage related to this matter to ensure any necessary actions are taken. Please note that our community amenity spaces are reserved exclusively for residents and their guests and are not open to the public.Our goal is always to ****** positive relationships within the community, and we regret that your experience did not reflect that. We remain committed to respectful communication and resolving concerns through the appropriate channels.

• Review fromGabriella P

  Date: 12/19/2024

  1 star
  My $587 Uber eats package was stolen from the lobby of this building with a 24/7 concierge and security cameras. My rent the runway shipment was stolen from the lobby of this building too. No one helped with finding the missing packages. This is not a safe building.

• Review fromMikhael L

  Date: 09/28/2024

  1 star

  Mikhael L

  Date: 09/28/2024

  A Bozzuto ************ card is shown to potential residents here at the ****************** advertising that the apartments have been cleaned, inspected and sealed. I've asked the upper management and resident management to explain to me the home detail process because none of this was done prior to my move into the Beacon of ******** and they and Bozzuto seem to think that all this can be just shrugged off. They advertise that every apartment undergoes "a meticulous detailing process, guided by a checklist of more than 70 items, to ensure that everything has been thoroughly cleaned and carefully inspected ahead of your arrival. Please stop advertising services that you dont do. And I want to know why these things werent done and if so, who did the pre-inspection and gave the thumbs up because they need to be properly trained in detailed inspections. Amenities are also misrepresented such as ceiling fans which they are discontinuing. Cheap kitchen cabinets that smear when you try to wipe them down. There is no accountability. Meanwhile I've discovered that these pre move-in ************ services were provided to other residents which makes me feel very angry, disrespected and misled for example if I gave you all my word, my money then a certain amount of respect should have been reciprocated and It hasnt been so now Im going to take what I feel are the necessary steps to overcome this serious impasse and seek if necessary legal recourse and perhaps compensation for my deposit etc. As a military veteran You all are not going to play games and disrespect me. Ive reached out to the Assistant ****************** to help me resolve some of my concerns at his level. Maintenance has been one of the few bright spots here at the ****************** as they genuinely try to do what they can to help residents.

  Bozzuto & Associates Inc

  Date: 10/14/2024

  “Thank you for providing us your feedback. As we discussed, these matters have since been reviewed and you have been provided with updates regarding each of your concerns. If you feel you need to discuss anything additional surrounding these matters, please feel free to contact the General Manager.”
  
  
  Thank you,
  
  Stephanie Cook
  General Manager
  6870 Richmond Highway | Alexandria, VA 22306
  (O) 703.768.0058 | BeaconOfGroveton.com
  
  
  NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK®
  NAMED A TOP WORKPLACE BY THE WASHINGTON POST NINE YEARS IN A ROW
  
  

• Review fromShenchieh L

  Date: 09/13/2024

  1 star

  Shenchieh L

  Date: 09/13/2024

  I am a former resident of The ***********, a property managed by Bozzuto Group, and my experience with them was nothing short of frustrating and disappointing.Upon moving in, we encountered an unacceptable situationthere was f**** in the bedroom! This should have been an immediate cause for concern, but instead, we were forced to clean it ourselves as management failed to address the issue properly or in a timely manner. This was not only disgusting but also set the tone for their overall lack of ******************** forward to the move-out process: we were hit with a $566 charge for alleged carpet damage. The supposed damage was nothing more than furniture indentationsa natural and common occurrence when furniture remains on carpet for a long time. It was clearly normal wear and tear, something every apartment should expect, but Bozzuto insisted on categorizing it as damage. To make matters worse, our lease did not specify that carpet damage was something we could be charged for.Despite providing clear evidence that these indentations were not due to any intentional damage, Bozzuto refused to reconsider or adjust the fee. Their unwillingness to engage in a reasonable conversation or demonstrate fair treatment to tenants shows a lack of integrity.I strongly urge potential renters to be cautious when dealing with Bozzuto-managed properties. Based on my experience, they seem more focused on extracting excessive fees from residents than maintaining good tenant relations or following fair business practices. If you are considering living in a Bozzuto property, document everything carefullyespecially during move-in and move-outand be prepared for potential hidden charges and poor management responses.Overall, my experience with Bozzuto Group was incredibly negative, and I cannot recommend renting at any of their properties, especially The Abby ******* Their practices are unprofessional, unfair, and lack transparency.

  Bozzuto & Associates Inc

  Date: 09/16/2024

  Dear *********,Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration and inconvenience you experienced during your time at one of our communities. We take all feedback seriously and are committed to addressing issues in a timely and professional manner.Regarding the incident at move-in, we deeply regret that the condition of your apartment was not up to the high standards we strive to maintain. This situation is completely unacceptable, and we understand your frustration in having to handle the matter yourselves. We will be investigating this further to ensure that such occurrences are prevented in the future.Concerning the move-out charges for carpet damage, we strive to assess all units fairly and in accordance with both our lease agreements and industry standards. While we do consider normal wear and tear when evaluating conditions at move-out, furniture indentations can sometimes require more extensive carpet repairs. However, we understand that there may be differences in perception, and we regret that this matter was not resolved to your satisfaction. We will review your case once again to ensure that the charges were appropriately applied, and if any discrepancies are found, we will gladly make the necessary adjustments. I can confirm that the remaining $2,929 is set to be refunded via a check to the address provided.We take your feedback seriously and will use it as an opportunity to improve our processes. Please feel free to contact our office directly if you would like to discuss your concerns further or if you have any additional questions. We value all of our residents and strive to provide a positive living experience for everyone.Sincerely,******************* General Manager, The **** ***************************************************************************************** ************ | LiveThe****.com ________________________________________

• Review fromKhushboo P

  Date: 09/05/2024

  1 star

  Khushboo P

  Date: 09/05/2024

  I was a resident in ************************** apartment 1440. I did not have any complaints with the management before and found the community very nice. I moved out last month and left some empty boxes outside the apartment. Mistake on my end, I accept. Next thing I know, we got a bill where Bozzuto had deducted our entire deposit under the category Left boxes outside the apartment. A 500 dollars fee for removal of boxes is preposterous. It is a gross violation of customer rights. When I looked up ******* overcharging clients, I found several cases. On the top of that, when I called the leasing office, the guy on the phone was very unhelpful and rude.

  Bozzuto & Associates Inc

  Date: 09/16/2024

  Good ************************** and ****** Hope you had a great weekend. I wanted to reach out as we received your message regarding the damage charge of $500 for boxes left to your account.It is my understanding the team provided documentation regarding the boxes but as a courtesy, we will give you a credit of $500 and issue a refund.Could you let me know what is the best address to send the refund check to?Thank you,************************* Regional Portfolio Manager (O) ************ | bozzuto.com NATIONALLY CERTIFIED AS A GREAT PLACE TO WORKNAMED A TOP WORKPLACE BY THE WASHINGTON POST NINE YEARS IN A ROW

• Review fromAna C

  Date: 08/29/2024

  1 star

  Ana C

  Date: 08/29/2024

  I emailed constantly and reached out to make sure everything was in order before I moved in, they kept reassuring me I paid all my dues and upon move out they are telling me I never paid a holding fee and took it out of my security deposit. I HAD MULTIPLE TIMES CALLED AND EMAIL, they told me I NEEDED TO PAY $992 WHICH I DID and now suddenly they are stating I didn't paid something. They have faulty practices and a lot of oversight. Additionally, they try raisin prices by almost 400 bucks and no updates were done. TERRIBLE place

  Bozzuto & Associates Inc

  Date: 08/30/2024

  I am not sure how you are able to verify that the complaint is about a Bozzuto managed property. There is no indication here to identify the property or a location.

• Review fromStacey S

  Date: 06/03/2024

  1 star

  Stacey S

  Date: 06/03/2024

  I have sent this email 5 times, Along with numerous phone calls and messages on this matter. I would like some answers or some information. I lived at ****************** for 3 years and for these charges to be put on me is crazy. I just called to ask a question about my balance on my account. It is currently reading $310.04. I then asked would that be taken out of my deposit. I was then notified that there was $885 in chargers for carpet stain dry wall repair and prime painting. I disagree on all three of Those. The TVs holes were repaired and I have receipt proof for them. Also the carpet, in my house flooded three times and I watched them rip it up and put it back down with major water damage. I also didnt allow any shoes or anything in my house, so anything there would be normal wear and tear. And also 6 months ago had your same company come in and do a cleaning. So what stains are we referring to? And do you have pictures ? And I have receipts for that as well. And the paining, I didnt change any of the walls so I dont see the need for it. I didnt have anything on the walls besides pictures and tvs. So I will need an explanation for that as well. Again like always I have receipts and pictures of everything. I will hope that you have them as well. If need be let's do a walk through together so that you can show me in person. I held up my apartments very well. And ***** from maintenance has always told me that. So these charges are crazy to me. If need be I'm willing to go above and beyond because all I have is my name and I will not allow ****************** to destroy that. I would appreciate some type of feedback and references of this matter.

  Bozzuto & Associates Inc

  Date: 06/06/2024

  Good afternoon,Thank you for bringing Mrs. ********* concerns to our attention. Although, we unfortunately, had a delayed response, we have been in communication with ********************* to discuss her concerns regarding the move out charges assessed. After discussions with our Maintenance Supervisor, the contractor and viewing the pictures taken. We made a decision to reverse the Carpet charge, Drywall repair & Primer. We have relayed this revision to *********************. However, we are awaiting a revised final utility statement from Synergy to additionally credit her 4 days of utilities. Once the utility charges have been corrected, we will be issuing ********************* a refund.Please let me know if you have any questions.Thank you,***************************, ARM Property Manager, Residential ********************************************* (O) ************ | Bozzuto.com | Woodbridgestation.com NAMED A TOP WORKPLACE BY THE WASHINGTON POST SEVEN YEARS IN A ROW

• Review fromTony C

  Date: 05/23/2024

  1 star

  Tony C

  Date: 05/23/2024

  Bozzuto is a horrible management company. They took our building in NE ** and took it from a luxury one to an awful place to live -despite us paying high prices to live here. Unsafe environment with unfair policies enacted after tenants had signed leases. Deceptive tactics, fake advertising, and lies. Not excluding intimidation tactics against residents. So far as to residents suing them. Discrimination against residents with disabilities. Lack of communication. Broken amenities for months/years. The list goes ON...We have personally suffered from this building's deceptive tactics and lack of conflict resolution when we kindly asked for our problems to be solved and provided several options.Please stay away from properties managed by them. Check with your building if there are plans to sell the management to them before signing a lease.

  Bozzuto & Associates Inc

  Date: 08/27/2024

  Unfortunately, you did not provide us the name of the property or location. We are unable to respond directly to this review. However, what is stated is completely opposite of Bozzuto standards and policies. He obviously has some grievances, but unless we have the appropriate information we are unable to investigate. So sorry that he feels this way, but of course nothing is perfect and Bozzuto strive to be the best. That is why for years we have been voted #1.