Complaints

This profile includes complaints for Bozzuto & Associates Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bozzuto & Associates Inc

  6406 Ivy Ln Ste 700 Greenbelt, MD 20770-1441

  
• 

  Greenwich Place at Town Center

  10090 Mill Run Circle Owings Mills, MD 21117

• 

  Fuse Cambridge

  165 Cambridgepark Dr Cambridge, MA 02140-2485

• 

  Bozzuto Management Company

  155 Federal St Ste 700 Boston, MA 02110

• 

  The Pioneer

  1760 Revere Beach Parkway Everett, MA 02149

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at the ***** located in Derwood, Maryland (Unit # ***) from December 2017 through December 2018. Recently, I applied to live at another Bozzuto property and was denied because of an entry placed on my ******** rental history report by Bozzuto Management. I have a copy of my rental history report from late July 2023 and this entry wasn't on there. Between late July 2023 and early September 2023 Bozzuto Management place an entry on my rental history report from August 2018 stating an outstanding balance owed, but no figure amount listed. I was never contacted by anyone indicating I owed a balance. All rent was paid on time when l lived at The *****. Since Bozzuto no longer manages the ***** I cannot call to inquire about this entry and calls to the corporate office go unanswered. I'm asking for Bozzuto to remove this mark from my rental history report and asking why something 5 years ago would just now appear.

  Business Response

  Date: 09/22/2023

  Hello,

  Our credit system has incorrectly reported this.  This resident never owed anything.  Please let me know if I can reach out to him to discuss or write a letter showing he does not owe anything.  Again we are so sorry for any inconvenience  this may have caused.  My contact information is:

  *********************

  General Manager

  *********************************

  ************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to a Bozzuto property (The ********) on June 29th, 2023 right after the listing was posted on ****** and prior to touring. In addition to the $50 application fee, a $500 amenity fee is also required in order to apply. I found that a bit odd, so I called The Lockwood and spoke to someone at the front desk before applying. They confirmed the amenity fee would be refunded if I didn't move forward with renting the apartment. On July 6th, I toured the common areas and a similar unit. On July 13th, I toured the unit I had applied for and decided it wasn't the right fit for me. I notified the manager on July 14th and on July 17th was informed that the amenity fee would be refunded via mailed check in 30-45 days. The delay in refunding was never mentioned in the application or when I called the ******** before applying or anytime during the two tours. I posted a review on BBB on July 29th and received a reply two days later saying they couldn't find a record of my name in their application system! Not the response I was expecting. They asked me for some additional information and I requested they contact me privately which never happened. On August 30th, I followed up with The ******** to see if they had an update on the check. The response was disappointing - the accounting department would void and reissue the check, causing a further delay in the refund. At a time when I have a number of additional expenses related to moving, I am now at 45+ days down $500 for a place I didn't rent. As far as a resolution goes, a credit card refund or picking up the check from the Bozzuto office would be greatly appreciated. 

  Business Response

  Date: 09/07/2023

  Good Morning, ****-
  
  I hope this finds you well! I wanted to follow up to confirm if you received the refund check yet. Please do keep us posted; were happy to help.
  
  Sincerely,
  
  *****************************
  She/Her/Hers
  Multi-Site General Manager
  
  **********
  ***************************************************************
  (O) ************ | ***************
  
  ********************
  ****************************************************************
  (O) ************ | *****************
  
  From: *********************** <***************************************; ********* Wednesday, September 6, 2023 1:14 PM
  To: *********************************** <**************************************************************>
  Cc: ***************************** <************************************>
  Subject: Re: ******** - #*** - Refund Check
  
  Hi *********,
  
  Thanks for your email. I will check to see if it arrived this afternoon and will confirm with you.
  
  Best,
  ****
  
  On Wed, Sep 6, 2023 at 12:22?PM *********************************** <**************************************************************>wrote:
  Hi ****,
  
  I hope you are doing well. I wanted to confirm that check #**** was cut for your refund on 8/31/2023. Have you received this check yet?
  
  Thanks!
  
  ***********************************
  Multi-Site Resident Accounts Manager 
  (O) ************
  
  **********
  ***************************************************************
  ************ | ***************
  
  ********
  ************************;| ************** *****
  ************ | DCDistrict.com
  
  **********
  *************************************************************
  ************ | *********************   
  
  ********************
  ****************************************************************
  ************ | *****************  
  
  ***
  ***************************************************************************
  ************ | *****************
  
  
  NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK
  NAMED A TOP WORKPLACE BY THE ********** POST EIGHT YEARS IN A ROW
  

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incomplete and Vague Damage Assessment: After terminating my lease due to personal reasons in Dec 2022, and acknowledging the penalties associated with breaking the lease, I was approached by the Assistant Manager, **. ******** She informed me of an additional outstanding balance of $3,769.87, attributed to partial rent and alleged damages to the vinyl flooring, reportedly due to pet urine. It is worth noting that during the move-out inspection, the attending staff confirmed that everything was in order, with no mention of any damages. Despite my repeated attempts to comprehend the precise nature of the claimed damage, all I received was a vague description. Unresponsiveness and Miscommunication: In pursuit of clarity, my communications to **. ******* went unanswered. To add to the confusion, on March 11th, I was notified by **. ****** the Resident Manager, of an incorrect outstanding balance amounting to $4,688.48. To further compound the matter, the move-out statement provided to me bore a name that wasn't mine. Despite these conspicuous errors, there was no admission of mistake or an accompanying apology. Unexpected Collection Warning: I cleared the aforementioned amount via a money order by the end of March 2023, receiving confirmation of its receipt from **. ***** in April. Assuming this settled the matter, I was taken aback when, during an application process for a new apartment, I discovered a collection warning against my name, showing a residual balance for ***************** This balance was prematurely reported to the collections agency, ***, in January 2023, merely 20 days after my move-out. I was kept in the dark regarding this action. Moreover, ***'s records continue to inaccurately reflect a balance for ***************** an amount I have conclusively settled. I'm disappointed with **************** management's professionalism. The initial warmth during leasing contrasted sharply with the opacity and disorganization upon departure.

  Business Response

  Date: 09/22/2023

  Good morning,

  Thank you for the information. As of September 2nd I contacted *** to confirm that the amount had been paid. While the resident was informed of the damage and charges, including photographs of the damage in January 2023 by our Resident Accounts Manager, *************************, and was contacted again in March 2023 by myself to request payment, the account had not been satisfied until confirmation that the account had been sent to our collections team at the end of March. We received payment for the balance due as confirmed with the past resident on April 7th 2023. At this time we have confirmation from FCO that the account is listed at "Paid in Full". Please see the attached information. 

  If you have any additional questions, please feel free to reach out. 

  Kind regards,

  *******************

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The leasing office failed to provide me an updated lease for my renewal scheduled for 8.6.23. On 8.21.23, *************************, Assistant Property Manager, created a lease for the unit, and back dated the lease to reflect 6.15.23. She then declined to update the lease agreement to reflect the date she generated and subsequently sent the lease for signing. The assistant property manager also misrepresented when she provided the lease, despite the documentation of the lease being generated over two weeks after the scheduled renewal.

  Business Response

  Date: 08/29/2023

  Hi - 

  The resident was sent the renewal lease but it looks like the resident did not receive the email that allows her to sign the lease on the day the lease is generated. The information in the lease contract is correct, the issue is the document has a date that shows when the lease was typed at the top corner of the document. Typically when we send a lease out for signature residents have time to read the renewal lease and have about 30-days to sign the renewal lease. If a resident fails to sign the lease on time, the lease expires and we have to regenerate a new lease. Once the resident signs the lease we execute the lease and share a copy with the resident. After speaking to ****************** today she asked if we could generate a new lease today and she would sign the lease today, we will execute the lease today so that the lease generation date, the resident signature date and the execution date all remain the same.

  I believe this will solve the complaint. We are available until 5PM for any questions or concerns in the leasing office at ***** *****.

  Sincerely,

  *****************, General Manager, ************************ ****

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I believe I am suffering from deceptive and misleading leasing practices from *************, a Bozzuto managed property. We are experiencing loud vibrations and squeaks from the gym underneath us. When we first toured the unit, the leasing agent assured us during our initial tour July3rd that the apartment was adequately insulated from sound and that there had never been a noise complaint. (This can be heard on a video I made during the visit). We also have an email misrepresentation from the General Manager sayingBozzuto was not "privy to any noise issue previously" before we moved in.Finally, during our in-person meeting July 25th, she assured us "there have been no noise complaints from this unit in the past year and a half". We later found out that previous tenants had complained about the noise issue and Bozzuto keeps renting out the unit and hoping people do not have the means or energy to fight them or move out. Bozzuto has been unwilling to make reasonable concessions even though they lied and misled us multiple times. We pay an inordinate amount of rent to be dealing with something like this. I am looking for some guidance and appreciate any insight your organization or repercussions your organization might provide. Thanks ***

  Business Response

  Date: 09/15/2023

  Dear **************************,
  
  We are sorry to hear your concerns about your experience with *************. During your initial tour and conversation with the General Manager, these individuals answered the question to the best of their ability and spoke truthfully about not being aware of any prior noise complaints. ************* has been fully open about the nature of the mixed-use community, and your lease addresses this in the Mixed-Use Addendum. With regards to concessions, management has offered options to transfer with waived fees and vacate without any penalty, which you have chosen to forgo.Meanwhile, management has worked diligently with the retail tenant to complete an acoustic test and make revisions to the equipment to ensure they meet their lease requirements around noise. We will continue to answer any questions,address any concerns, and provide regular status updates. We appreciate your patience and understanding as we work to resolve this matter for you as quickly and efficiently as possible. Thank you.
  
  Sincerely,
  ************* Management

  Customer Answer

  Date: 09/18/2023

  ******** ** ** response has not alleviated my concerns. They claim that the general manager and leasing agent spoke truthfully about not being aware of any prior noise complaints, yet, I have written confirmation of previous tenants disclosing this information to the leasing office. In addition, they claimed that there were previous acoustic tests completed in the unit which displays they are either grossly negligent by not being aware of the noise issue or are lying. Their claim that this was covered in the mixed-use addendum assumes the leasing contract was presented in good faith, which it was not as a material defect with the unit was intentionally withheld. 
  
  To address their concessions, the options presented were paying thousands of dollars for another unit in the building or to leave. They display no regard for the financial burden either of these options posed on my roommate and myself, especially since it is their failure to disclose the information that would cause these hardships.
  
  I am more than happy to withdraw complaints if the noise is fixed, but it has not been at this point, two months after my complaint and a year since the original complaint from the previous tenant. 

  Customer Answer

  Date: 09/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20513847
  
  I am rejecting this response because:

  ******** ** *s response has not alleviated my concerns. They claim that the general manager and leasing agent spoke truthfully about not being aware of any prior noise complaints, yet, I have written confirmation of previous tenants disclosing this information to the leasing office. In addition, they claimed that there were previous acoustic tests completed in the unit which displays they are either grossly negligent by not being aware of the noise issue or are lying. Their claim that this was covered in the mixed-use addendum assumes the leasing contract was presented in good faith, which it was not as a material defect with the unit was intentionally withheld. 
  
  To address their concessions, the options presented were paying thousands of dollars for another unit in the building or to leave. They display no regard for the financial burden either of these options posed on my roommate and myself, especially since it is their failure to disclose the information that would cause these hardships.
  
  I am more than happy to withdraw complaints if the noise is fixed, but it has not been at this point, two months after my complaint and a year since the original complaint from the previous tenant. 
  

  Regards,
  
  *****************************

  Customer Answer

  Date: 09/20/2023

  Hello,

  ******** ** ** response has not alleviated my concerns. They claim that the general manager and leasing agent spoke truthfully about not being aware of any prior noise complaints, yet, I have written confirmation of previous tenants disclosing this information to the leasing office. In addition, they claimed that there were previous acoustic tests completed in the unit which displays they are either grossly negligent by not being aware of the noise issue or are lying. Their claim that this was covered in the mixed-use addendum assumes the leasing contract was presented in good faith, which it was not as a material defect with the unit was intentionally withheld. 
  

  To address their concessions, the options presented were paying thousands of dollars for another unit in the building or to leave. They display no regard for the financial burden either of these options posed on my roommate and myself, especially since it is their failure to disclose the information that would cause these hardships.
  
  I am more than happy to withdraw complaints if the noise is fixed, but it has not been at this point, two months after my complaint and a year since the original complaint from the previous tenant.

  Attached you will find the original noise complaint from the previous tenant, received in 2022 and acknowledged by Insignia leasing agents. Bozzuto continues to lie, claiming they were not privy to any noise issues previously (that email is also attached). They did not "speak truthfully". They have displayed a pattern of predatory leasing practices to get the rent from this unit. Any course of action suggested by the BBB would be helpful to get this issue resolved. 

  Customer Answer

  Date: 09/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20513847
  
  I am rejecting this response because:

  ******** ** *s response has not alleviated my concerns. They claim that the general manager and leasing agent spoke truthfully about not being aware of any prior noise complaints, yet, I have written confirmation of previous tenants disclosing this information to the leasing office. In addition, they claimed that there were previous acoustic tests completed in the unit which displays they are either grossly negligent by not being aware of the noise issue or are lying. Their claim that this was covered in the mixed-use addendum assumes the leasing contract was presented in good faith, which it was not as a material defect with the unit was intentionally withheld. 
  
  To address their concessions, the options presented were paying thousands of dollars for another unit in the building or to leave. They display no regard for the financial burden either of these options posed on my roommate and myself, especially since it is their failure to disclose the information that would cause these hardships.
  
  I am more than happy to withdraw complaints if the noise is fixed, but it has not been at this point, two months after my complaint and a year since the original complaint from the previous tenant.
  
  Attached you will find the original noise complaint from the previous tenant, received in 2022 and acknowledged by Insignia leasing agents. Bozzuto continues to lie, claiming they were not privy to any noise issues previously (that email is also attached). They did not "speak truthfully". They have displayed a pattern of predatory leasing practices to get the rent from this unit. Any course of action suggested by the BBB would be helpful to get this issue resolved. 

  Regards,
  
  *****************************

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at ************, a Buzzuto Property in Arlington, VA. I had friends over for dinner at the rooftop area on August 12, 2023. *******, who works at the property, informed us that as long as we kept our gathering to one table, buzzed up our own guests, and did not stop any other residents from using the rooftop space, that we would not have to pay any fees to have dinner on the roof. Now the property has charged me a $375 event fee for using the space. The full space was not reserved for us, we did not prevent any other residents from using the space (there were other residents playing pool when we arrived and we were even charged for that time period), and we buzzed up our own guests, so we did not receive any of the services that the event fee is supposed to cover. Please help me remove this fee! I love this property, but I have been very upset with how this was handled.I have guests who were also present with ******* and are ready to sign an affidavit corroborating this version of events. She told us we could use the space without paying a fee this time as long as we followed her instructions, which we did to a tee. Im sure you can understand that being charged $375 when we were told that we could use the space for free is very frustrating.

  Business Response

  Date: 09/05/2023

  Good afternoon,
  
  I regret to observe the escalation of this matter by a resident of ********* Apartments, a corporate rental property. On Saturday, August 12, ****** (who is not a resident through ************) hosted a planned gathering, including an invitation to meet in our ****** clubroom. Our community agreement, available at move-in, within our community handbook, and on our resident portal, outlines the proper steps for reserving the clubroom for gatherings, including associated deposits and hourly fees.
  
  Our concierge on duty informed ****** of the policy and associated fees when it became evident that there were no scheduled reservations, as his guests arrived following the sent-out invites for directions to the gathering. The concierge did not wish to force the removal of the guests or end the gathering but did mention that Management would follow up regarding the unauthorized use of the clubroom, which ultimately discouraged other residents from using the area.
  
  On Monday, August 14th, Management sent an email to the resident and ********* Apartments contact (*****************) the lease agreement holder informing them of the unauthorized space use, including the application of a $150/hourly fee or $675 (for the 4.5 hours the space was utilized). The fee is charged for an exclusive use of the clubroom. There are no other services that come with reserving and utilizing the space for a gathering. As a gesture of goodwill,Management reduced the fee to $375 and waived the cleaning fee of $300, as the clubroom was not cleaned up as per the agreement.
  
  Subsequently,when the resident escalated the matter to our managing partners and directors,the fee was waived from ********* Apartments' ledger. The resident does not pay ************ rent or any other fees directly.  We conveyed this decision to ********* Apartments and left it to their discretion whether or not to waive the fee to ******. At this time, I am unsure which direction they chose however ********* Apartments did inform ****************** Management that they have chosen to ask the resident to vacate effective 9/7/2023. 
  
  We have, in this instance, waived the fee and communicated with the relevant parties accordingly. Please do not hesitate to inform ****************** Management/Bozzuto Management if there are any further concerns or if additional information is required. Thank you.

  ***************************

  General Manager

  ************

  Customer Answer

  Date: 09/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of waiving the fee is satisfactory to me. 
  
  Regards,
  
  **
  
  

• Initial Complaint

  Date:08/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at ************* at Bethesda, a Bozzuto property. I have been on auto pay since moving in on October 4th, 2022. For some reason, my automatic payment was not properly withdrawn from my account in June of 2023. I didn't notice until July, at which time I made a manual payment. I was subsequently charged a late fee, which I have disputed. Bozzuto acknowledges that it is not my fault that my automatic payment was not processed, but they will not refund my late fee. I therefore believe they are fraudulently charging me a late fee, and I would like it to be refunded in full.

  Business Response

  Date: 08/28/2023

  Hello - 

  A refund was issued to the resident as a courtesy on August 11th and was notified about the refund on August 10th. Please see the attached email chain and snippet of the account ledger.  

  Thank you, 

  Property Manager 

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB team, I am filing this complaint regarding a dispute with my landlord (a management team of Audubon apartment building in New Haven CT, belonging to Bozzuto group) in 2021. The issue is that after we moved out at the end of our lease, the landlord posted an unreasonable charge to my account, refusing to return our deposit as well as other credit in the account. Moreover, the landlord claimed there is a due in the balance and asked a collection agency to harass us. The whole story is that the landlord found a bottle of bed bug treatment spray left in the apartment a few days after my move out. I explained that was from a friend and never got used, which just happened to be left in the apartment during the move. Without further inspection, the landlord simply called in a vendor to conduct a full bed bug treatment and posted the charge on my account. There was no bed bug issue in the apartment during my stay, and no proof shew there was such an issue after I moved out. I wrote emails to dispute this charge, however the landlord stopped replying to my email after a couple of back and forth. Then two years later a collection agency reached out to me for "the amount that I owe" to the landlord. I have attached my emails with the landlord. Given that I made it clear there was no bed bug issue existed and the landlord shew no proof of such issue, I believe the charge to me is unreasonable. The landlord owes us the deposit and account credit with this billing adjustment, so I would also ask for a refund. Thank you for the help!

  Business Response

  Date: 08/14/2023

  Good afternoon. 

  We are moving forward to credit the account and reversing the charge that they indicated. 

  Thank you. 

  Customer Answer

  Date: 08/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: First of all I am extremely grateful for BBB team's help! Meanwhile I appreciate the effort that the business is spending to revert that charge.

  However the math was wrong in the latest statement (see attached).

  It is a simple math problem: before reverting the charge, the business claimed that I owe a $172.52 debt; and the unreasonable charge that being reverted is $425.4 --- a subtraction shows that my refund should be $425.4 - $172.52 = $252.88 rather than the $31.66 stated in the attached file. (I tried to contact the business but again no response.)
  
  Regards,
  
  *********************

  Business Response

  Date: 09/06/2023

  A revised ledger has been sent to the resident with the corrected ledger amount. The past resident will be receiving a refund by check mailed to the forwarding address provided from the Corporate office. 

  Customer Answer

  Date: 09/08/2023

  Hi ***** and the team:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you all for the help through this!
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint involves Vacant Unit Utility Recovery charges for utility services and the accumulation of late fees due to the management company's lack of response and resolution. I, the tenant has provided billing statements from the *** website to prove timely electricity payments from the start of the lease in February 2023 until the present. Despite this, the management company has not addressed the issue, leading the tenant to give notice to vacate on 07/12 and vacate the property. However, after moving out, the tenant received an eviction notice. The tenant seeks a quick resolution and the waiver of all late payment fees to end the lease without any adverse effects on their credit and rental history. They criticize Bozzuto's management for irresponsible practices and disregard for tenant rights and responsibilities as a landlord.

  Business Response

  Date: 08/04/2023

  Hello-- ***************** has been in phone and email communication with this resident. 

  Here is a summary of how we have assisted the resident:
  1.Resident set up electric (***) in the wrong apartment # and has been paying someone elses electric
  2. Assistant Manager has all the documentation of resident setting up and paying the wrong apartment's electric and submitted to ********** (the utility services company for Bozzuto)
  3. ********** is handling with ************* and ***** (***) to fix the error from resident setting up the wrong address
  4. ********** will confirm with Bozzuto once this is corrected with ***
  5. Bozzuto will credit back the vacant recovery charges once corrected by *** and **********
  6. June late fee is the only fee that needs credited back once the electric is corrected- April and May rent was paid after the grace period of the 3rd of each month, thus resulting in late fees
  7. Resident has approval to pay rent WITHOUT including the vacant recovery charges since she provided proof to Bozzuto
  8. Resident pays after the 3rd (except June) which is why she has the late fees
  9. July rent was not paid- eviction process began

  10. No payments have been made since 6/2/2023

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and disappointment regarding the non-refundable amenity fee that I was informed would be refundable. On 07/06/2023, I paid a substantial amenity fee of $350 before signing the lease agreement for apt #*** at **************.During the in person tour of the apartment, I was explicitly told by your representative that this amenity fee was refundable under specific circumstances, which I have adhered to. However, despite fulfilling all the requirements for a refund, I have yet to receive any reimbursement. I kindly request that you review my case and promptly issue the refund owed to me. I believe it is only fair to receive the refund that was promised to me. I have attached copies of all relevant documentation, including receipts.I trust that Bozzuto Management takes customer satisfaction seriously and will resolve this matter promptly and fairly. I look forward to a swift resolution to avoid any further inconvenience or escalation of this issue. Thank you for your attention to this matter. Sincerely,*************************** ************

  Business Response

  Date: 07/26/2023

  Our amenity fee is non-refundable if the applicant cancels the application after the first 48 hours after submitting the application. This is standard for all applicants and is disclosed when the applicant applies.When this applicant reached out to us when they learned they applied to the wrong apartment, which was the error of outside leasing help we had that week,we discussed over the phone that the applicant would receive the refund of $350 amenity fee and the $100 application fee as it was the error of the agent helping in the office that week. This applicant was never told they would not receive a refund once they notified us via email that they wanted to cancel their application. They have been refunded $450 which is coming via check to their forwarding address.